Humana Consumer Reviews - Page 7

LYONS, COLORADO -- the oxgen equtiment was taken out of my home and I was with out oxgn for 8 months

MACON, GEORGIA -- I was with Humana in 2017, paying nearly $200 a month above Medicare. I had 2 generic meds (thyroid and cholesterol) that were always covered by insurance UNTIL 2017, when Humana told me my cholesterol generic med would cost $8. I called and asked why. Humana said that the generic med was "reclassified" and no longer fully covered. I went online and found a website that charged $10, and ordered from them so that my money would not go to Humana.

LEXINGTON, ILLINOIS -- My policy was billed semi-annually (every 6 months) and paid up to the end of November. Humana canceled individual plans effective the end of December. Humana issued an invoice for 6 months (December-May) even though Humana was only providing coverage for the month of December. I contacted Humana via email, phone, fax, and message in November and December requesting an invoice for 1 month (December) for tax purposes.
Humana did not respond to my 4 requests.

My husband's coverage was wrongfully discontinued. The appeal process dragged on for many months despite their written promise to resolve within 30 days. First they turned him down because we didn't provide a document they never asked for. Then they denied him coverage on grounds that were not relevant to his case. We firmly believe that all this was an excuse to deny coverage because he has expensive medications.

FORT WORTH, TEXAS -- I have had Humana Choice PPO for 1 year. I checked my plan summary and the numbers speaks for itself. I am so mad how little the plan pays out and switched to other company. Will see how other company payout next year. Humana Choice PPO denied most of basic medical bills and made me pay 40% of medical costs, 75% of pharmacy costs. See the numbers below and make your own decision. MEDICAL (year 2017): Total bill: $28,914.93, Plan paid: $1,246.41, I paid: $558.07. PHARMACY (year 2017): Total bill: $239.46, Plan paid: $43.10, I paid: $196.36.

WANETTE, OKLAHOMA -- I disenroll in Humana immediately. I was able to enroll the same day online. So it should be that I can disenroll the same way. They require I fax the form in. Why can't they do it by email? I am covered by other insurance. This is official notice. I disenroll in Humana as of February 28, 2017.

GREEN BAY, WISCONSIN -- I have been waiting for a membership card 18 days because of that I cannot even get my prescription filled so I called. The customer service rep I have spoken to was not too bright and told me he would send me the card numbers through email which never showed up. I called. Second time he put me on hold. I was on hold 15 minutes and hung up. They suck!

500 W. MAIN STREET, KENTUCKY -- This is the worst!!!!! STAY AWAY!!!!!!!!!!

ORLANDO, FLORIDA -- Complete IDIOTS; Confusing, charging without being authorized, incompetent, endless hours on the phone with NO result. DO NOT enroll with them. Many of them do not even show common sense. Promising one thing, delivering another, medicine with their plans is even more expensive when you go to the pharmacy. Insurance services like theirs should not exist, they collect monthly fees and do not deliver what they supposed to, the doctor's visit are ok price, but then lab work, X-rays, and other are unaffordable.

KANSAS -- Trying to cancel this insurance is absolutely impossible. They insist on auto-pay but there is no way to cancel... ever. When I called Customer service (4 times) they act like they have never heard of me but they deduct money every month from my account for 2 years. My next move is to have my bank stop sending the money. I will close the account if I have to. Maybe they will call ME then.