Jack Rabbit Services Consumer Reviews - Page 3

CINCINNATI, OHIO -- I called KIA roadside assistance. After waiting 1 1/2 hours, I finally got to speak to someone. They said Jack Rabbit would send someone out. I was told 1:51. After many many calls to the dispatch, a car arrived to jump my KIA Optima at... 9:45! Sometimes I was told an hour more, a half hour or so, 27 minutes, 35 minutes... Each time I called dispatch it was at least 30 minutes later than the time I was told! Awful service!

JACKSONVILLE, NORTH CAROLINA -- I was traveling through Jacksonville North Carolina and stopped at a Walmart. I had a lot of stuff on my mind and locked my keys in my vehicle. My wife was very distraught so we called USAA and they sent out Jack Rabbit Roadside Assistance. The gentleman was out there in 15 minutes and had us on our way. Probably the quickest and best service we have ever experienced. Thank you William.

FORT WAYNE, INDIANA -- Ran out of gas. Called Subaru and they arranged with Jack Rabbit to be there in 30 minutes. Got off the phone with Subaru and called Jack Rabbit to confirm the ETA, and a guy showed up 15 minutes later. Gave him a tip for prompt service and I was on my way. No problems.

FORT MILL, MICHIGAN -- Stranded at a restaurant when hubby locked keys in car. Our insurance company called Jack Rabbit Roadside Assistance. We got a text saying they would be there in 60 minutes. The tech called to let us know when he would be there. He came within the ETA, and had us back in our car just moment later.

BALTIMORE, MARYLAND -- After I was on hold 3x after they hung up on me. The guy finally showed up almost 2 hrs later. He didn't introduced himself. He rushed the job. When asked if he could put my wheel locks on he stated he could only put on one, rushed in his car, and drove off. I will never use this service again.

I would like to warn consumers not to use this company!!! As past employee of 6 months I would like to state some facts!!! To begin with dispatchers are located through out numerous states and dispatch calls that are not within the same state they are located in. Therefore it caused many mix ups and hardships causing customers to wait extended periods of time and calls were not met within the eta (estimated time of arrival.) Example: dispatch would send a call to us field techs, the call would be in richmond, ky and the call would actually be in richmond, va. They also gave me the run around on my pay check and would not pay me on time.

Also, would deduct money from my check because they said they could not google map runs that were located on interstate exits, and only get base pay and continued to lose money. Had numerous disputes with management, not returning my calls, no number to reach the so called payroll department. Try to reach management and never could reach them and would always get voice mail & it would be full could not contact a person when needed with any issues.

It would take several days if I was lucky to have someone in management to contact me with any issue that I might have been having, such as: receiving my paycheck after invoices had been faxed so I could get paid, the longest duration to receive paycheck was 3 weeks and then they would deduct funds from my check prior to discussing it with me and I was always wrong and did not get paid. They are great on the phone, but do not follow through with anything they say. They are not registered with the bbb to file complaints. They have great talk, but can't follow through with what they say they say.. example being on time.

I felt sorry for a lot of the customer that I serviced because I could not arrive on time due to the errors from the dispatchers. I do not recommend anyone using the service from this company.. They are contracted through geico, allstate, assurance, nsd, signature, verizon wireless roadside assistance, at&t, sprint, select dealerships.. Sad to say, but you as a customer should ask before service are rendered which company is coming to assist you!!! Much more to post but not enough time!!!

KENTUCKY -- I read the other reviews about this company and they are all true I worked for this company for about three months and had to wait about a month to get my check. I finally just stopped running calls for them. They lose your invoices. They blame the postal service. They want you to pay extra for overnight mail but your check doesn't get to you like it's supposed to.

If your check doesn't come they will send you a MoneyGram but you have to pay for that too. When you do get a check you have to use it all to run calls to get another check. They are supposed to pay you mileage but you send in 10 miles they will pay you for 7 and say your GPS is wrong. Well you've been warned. Don't work for these people.

LOUISVILLE, KENTUCKY -- As an employee of Jackrabbit services, I have been employed for over 8 months. I continued to have issued receiving my pay, as there was always an issue. I could not get my pay on time. There was always a change in the Management team, or the payroll department, or some other excuse. No area supervisor, cannot or does not know a number for the payroll department. You always have to go through a 3rd person to get anything done.

After finally having enough, I have waited for over 11 days, for a check that is paid weekly. I simply don't know what to do. They are not listed with the BBB, so you would think that someone would step up to the plate and take companies like this to the matt. So, if there is anyone else who has had an issue, please, post. As if I had their money, they would have me in court by now.

I been a contractor for Jack Rabbit Services LLC for 6 months and then some. My car is my office, I help people everyday, and I make good money. If people out there don't like Jack Rabbit, then I have to wonder if they are lazy or what. I work hard and have a good attitude and don't have problems. JRS pays me to help people. That's awesome!!! I also really like the Facebook for drivers.

I am thinking about going to work for this company and just wanted some advice. Is this company a good place to work. I need work bad and they said the pay was great. I just am wondering about all the tools they say I need to buy? Can I get by with just the starter tools they loan me for my deposit?