J.C. Penney Company, Inc. Consumer Reviews - Page 5

HOUSTON, TEXAS -- I went to JC Penney today to replace the battery of my watch. Prior to going to the store, I asked what is the best day and time to go. I called yesterday, Friday, and I was told that tomorrow (meaning today, Saturday, July 20th, 2013) I can come after lunch. I did exactly that. At first, the sales lady said she cannot take care of me because her keys to the store were not working, and asked me to come back in 30 mins. When I came back, I was told that they do not change batteries on weekends because it is so busy. I don't know what is their definition of busy because there is no line in the jewelry department.

Anyway, I was told I can leave my but they do NOT want to give me a receipt. The sales lady and the manager said that there's plenty of cameras in the store, that should be enough proof. I spent almost two hours pleading with them to change my watch battery since it doesn't really take that long. IF they CHANGED THE BATTERY during all the discussions we had, they could have probably changed 5 watches! My mother, my brother, my niece and my husband were just silently watching nearby.

I dropped the clothes that I was about to buy, my mom dumped the set of pearls that she was about to buy, my husband returned his shirt, and my brother did not even bother looking at the cuisine art mixer that he wants for his birthday. All in all, they probably lost at least $800.00 sale that day. We went to Dillards across the hall, they have great items with reasonable price, and most of all, excellent customer service! Bye bye JC Penney, you can sink with your lousy staff.

I recently rediscovered J.C. Penney Company, and I was so happy because I found the prices reasonable and the clothes (especially) up to date! Well, I will not be going to J.C. Penney again. You dropped Paula Deen by responding to frivolous, silly Media hype. Can you tell me that you have Never said a single thing in your life that was offensive to somebody? Are you so pious and righteous that you have never done something or said something that you regretted?

You ruined a nice person's life, respect, dignity, and let it be known to the whole world that nobody is allowed a mistake. She didn't commit and Axe murder, she simply said something years ago that she regrets and would not ever do now. Don't we learn from mistakes? Mistakes help us learn. Gosh, Michael Vick broke laws and abused living creatures abominably. This was something that deserved punishment.

Paula Deen said something years ago that would never have been hurtful to anyone had the media not crucified her. I hear the word "cracker" referring to my race more often than I ever hear any other word on the street, and do you think I give it one moment's time and allow it to make me a victim? No! Stupid is as stupid does and says. I don't let name calling turn me into a lifetime victim. Why should I ruin and degrade my life for the sake of stupidity (name calling)?

You have now told everyone in the world that this kind of pressure and silly politically correct ideology is allowed and OK. You have now shown that you will bend down and be intimidated by stupid people. Awesome. As I said. I will not be going to your stores again. I do have a choice (at least at the moment), and I will not contribute in any way to silly, stupid thinking and actions.

WAUSAU, WISCONSIN -- I've worked for Jcp for months, almost close to a year. Good sales specialist, got 1-2 icaps weekly, kind to customers, hard worker, (depends who I work with I usually do most of the work..registers, put clothes back, straighten, SPACING the racks!, fitting rooms, etc. while my coworkers just stood there and talk crap about every customer and the managers, ESP the coworkers). I asked off for a family emergency sat-mon because my grandpa is EXTREMELY ill. And they DECLINED it. I didn't show up to work because it was a family EMERGENCY. And they KNEW about it!! I come home from out of town and find out they fired me. And found other people to cover my shifts. Just like that. I couldn't call in because in my culture it's very disrespectful towards my family using technology like phones, cameras, iPods, laptops, etc. because it was spending as much time w/ my grandpa before he passes away. Jcp store #2062, WORST place to work. I HAVE job experience and get paid $7.25 while my friends who go to school with me, in the same grade get $7.75-8 with NO job experience and do absolutely NOTHING at work.

In my interview they told me I'd get 7.75 as well, I said something to them and they said they'd change it but I guess they never listened! The managers there ALWAYS sided with the ones who work there the longest, which is ironic, because there the ones who talk crap about them and are lazy. Me, being pregnant and a full time high school student they expect me to work everyday, 4-5.5 hours and usually 8 hours each day on the weekends. And they expect me to close by myself. Meaning straighten clothes, keep an eye on registers, put carts of clothes away with my nausea and dizziness.

Good prices on clothes but the Worst place to work ever!

EDINA, MINNESOTA -- Below is the email I sent to JCP 2 weeks ago (requesting a response). I received a one line email stating they'd forward it on to the JC Penney Edina store "to deal with," but I heard nothing further. What an absolutely CRAPPY company! Junk doesn't begin to describe my opinion of JCP!

"I will make this short, because I'm off to China in the morning, and I'm not big on writing reviews. This morning I received an email from an Asian client asking me to buy him three pairs of Levi 517 black jeans (40W x 30L), and bring them to him when I see him this weekend (a small meaningless purchase to me – but important for him).

Thinking this would be a five minute process, I googled the jeans, and found that JPC sells them. I then called your Southdale store, and Betty WAS HORRIBLE! I sat on the phone for 25 MINUTES (I called back twice – first time I was on hold for 10 minutes, second call was 15 minutes)! Then, a woman named ** answered, and was able to tell me they didn't have that size in stock within a minute. I shop primarily at Nordstrom's and Nieman's, and I will absolutely never shop at JC Penney – ever.

I manage the service and operations business for a large multinational, in Asia – and let me be very clear that it's precisely these sorts of poor customer experiences that plaque an organization. I will make sure to use this specific example when talking with my clients in the future (about “what not to do”), and will make sure to blog about this specific experience the first opportunity I get. JCP – you really blew it this time – my advice, fire **, from Southdale (Edina, MN) before she alienates future potential JCP shoppers."

LAS CRUCES, NEW MEXICO -- December 30, I went to JCPenney to order a necklace in the jewellery department, and no one there knew how to do it. They told me someone would be in tomorrow who knew how to take my order. Next day, the transaction was done. December 21, they called and said my order was in. December 22, I went to pick it up. At the store, it took about 5 minutes before one of the women came to help me, as she was talking to one of the other female employees. It appeared to me as if both of them were just ignoring me, even though they both saw me waiting at the counter.

One finally came to the counter, and asked if she could help me. I told her I came to pick up a necklace. I gave her my name, and she went to look for it, without finding it in the drawer. When she couldn't find it, she called someone else to look for it. When that person couldn't find it, she went and asked someone else, whom I believed was the store manager, and she went and looked for it and found it. To my surprise, she brought it in an old crumpled up plastic bag, and handed it to the other girl.

The girl with the bag proceeded to rip the bag up. After that she showed me the necklace which did not actually live up to my expectations. Doesn't the company that contracts with JCPenney to do this work inspect their product before sending it to the store? After that, they acted as if the receipt that was given to me at the time of the order, which was paid for in advance was not legitimate. They proceeded to look it up on the store computer and could not find it.

Watching them I got the impression that they didn't know what they were doing. They finally let me take it after I signed a UPS piece of brown paper? The whole thing took about 30 minutes. I've never encountered such untrained and incompetent personnel. They acted like they didn't care. Well, that's my story. Ho Hum. The name of the store manager is Cindy.

I bought two leather rocker recliners from the JCPenney Home Store in West Des Moines, Iowa. I asked specifically about the durability of the furniture, as I was not familiar with the manufacturer. The salesman assured my wife and I of the quality. We bought them, along with the extended service plan, to fix any problems that may happen in the future. Less than 8 months later, we noticed all four arms were coming apart at the seams. After placing a call to the service, they sent a tech out to look, who informed us that specific problem was not covered under our warranty, and was unrepairable.

After numerous calls to JCPenney customer service, and one argument with a manager, who told me that it was normal wear and tear that furniture does that (I'm sorry, but normal wear and tear does not mean furniture starts to fall apart before it is even 8 months old!) they finally agreed to send another tech out to look. The second tech took one look and told us it was definitely a manufacturer defect and should be fixed or replaced, and he would turn in the report to JCPenney right away.

Over the next two weeks I called practically everyday to JCPenney customer service, asking on the status of the report. Every time I called, the person on the other line told me they hadn't received any report from the tech. Each time I asked to talk to a supervisor, I was put on hold for 5-7 minutes, only to be told the supervisor was in a meeting or couldn't talk, but would call me back in 24 hours. I never received a callback. Finally, I called Furniture Pro Solutions, the company JCPenney uses for their techs, who told me they e-mailed the report, along with photos "some time ago".

Calling once more to the JCPenney customer service line, I was told, yet again, they didn't have a report filed. I continued to tell them that I spoke with the tech, who told me they sent the report in some time ago. After a short pause, the customer service representative told me they would check into it, and someone would get back to me soon. I asked again to speak to a supervisor, and after waiting on hold for 5 minutes or so, was told ALL the supervisors were in a meeting, and NOT ONE of them could speak to me right now. So much for the customer comes first!

As of this posting, the issue is still ongoing. I have not heard anything back from JCPenney. I will never buy anything from JCPenney again, and I hope that after reading this experience, you will think twice about purchasing from this company as well.

A zero. If you deal with JCPenney long enough, you clearly will see the incompetence shine through. The catalog ordering system has become an ultimate, flat zero. From incorrectly filled orders, to cheaply-made imports, to exceptionally poor customer service. The associates there no longer care. It is no wonder that the catalog/online ordering is in such financial shambles.

We often will place an order and receive an order confirmation that the merchandise is in stock. Then, we later will check the status of our order by logging onto the JCP system only to find that much of our merchandise has been removed from the orders -- without notification. Even worse, we have logged on to find that our merchandise total has been increased without notification.

Even further, some of our orders have vanished into thin air never to be heard about again. And when you receive email communication from the company, well, they associates won't even sign their names! Messages from JCP just say "Cordially, JCP Customer Care." What? Customer care? Right. So what is up with all of the JCP online confusion and lack of respect for the customer? It is clear that the customer is not valued. And the merchandise quality has fallen drastically over the past few years. Cheap imports fill most orders, particularly the home decor, home furnishing, and furniture.

And just try to contact JCP customer service. A "headache" doesn't even begin to describe the feeling of trying to find out why - why your orders disappeared, why your order history has changed, why your order total was increased, why merchandise suddenly is out of stock after waiting for weeks, why they send emails that make absolutely are contradictory and make no sense, why they can't fix the glitches in their checkout system, why they simply cannot contact you when they decide to make drastic changes to your orders... Just getting them to admit that they have erred is an impossible feat, so we ultimately will just stop trying.

I have shopped at JCP for about 25 years, but the end is quite near. The value received per dollar is null, and the headache of ordering is tremendous. Loyal customers would appreciate just a mediocre effort to provide decent service.

I ordered several items online for my husband. Got a great value and decided in order to keep the cost down I would pick it up from the store. First they gave me some of my order at the customer service desk and then they told me to go to the pick up area downstairs for the rest. The only thing that was missing was a sport coat. Why was I driving my car around to the pick up area? I waited for the gentleman who took my slip for about 30 minutes. He came out to say that he didn't know where the rest of my order was.

He went back and came back 15 minutes later with the jacket and said that the lady upstairs could have given it to me 45 minutes ago as it was upstairs the whole time. Get home to find three items were wrong. I called up customer service and told them that there was no way I was making another trip to the mall because of their mistake. Austin the customer representative said that he would email me a prepaid label. I still wanted the items so I asked him to order the correct items for me. Of course they would have to charge me again. I thought since I was going to send out the wrong items the next day, I could spare the money for a few days.

Sure enough the next day I get an email saying that they were not sending me a prepaid label and I had to go back to the store. Of course they charged me for the new items in less than 2 hours! I called back again and this time spoke to Betty. She said that she would talk to management and I should receive a phone call the next morning about it. No phone call, it's been over 24 hours later.

Just when I thought I was saving money... Now I have $180 worth or wrong items and $180 worth of clothes being mailed to me. I'm out $260 when I could have just spent the $20 in shipping! And now I have to make another trip to bring it all back! More money, with gas being over $3 a gallon! Thanks JCPenney! I'll stick to Walmart and Target. I suggest you save your time and money. Go elsewhere. Save yourself something better than money, save yourself the aggravation!!!

I have bought numerous items from the JCP catalog and JCP.com over the years. However, this was my last! I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficult to do online.

I then decided to call the 1-800 number. The first customer service representative I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10% (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the case, and I spent an extensive amount of time replacing my order by phone. The next day, I received yet another call about another "problem" with the order. After three phone calls and numerous transfers by phone my order was complete! How exciting (So I thought)!

About 10 days later, I headed to the store (almost an hour away, with a borrowed truck) to pick-up my order. While in the process of checking and loading my crib and dresser, I noticed the hutch was nowhere to be seen. The employees told me that for some reason that piece of furniture was canceled and they would reorder it. I thought, "OK, at least I'll get it." On my hour drive back home, I call the 1-800 number again to make sure the hutch was ordered. The gentleman said, that yes it was ordered and there are five in stock in the warehouse (Thank goodness).

About three hours later, after unloading all of the furniture and taking it up three flights of stairs, I receive a phone call from JC Penney and they tell me just how sorry they are and that the item that I have ordered has been discontinued! I call the 1-800 number yet again, and they confirm that this is the case. And again, they are very sorry!!! If that's not enough, they haven't updated their website and still have the item "available." My husband the entire set the very next day.

TACOMA, WASHINGTON -- On September 17, 2010 I purchased the Serta Gentle Haven mattress and foundation. I was torn between this and the Sealy Forevergreen latex model. They were the same price, so it wasn't a monetary decision. The initial comfort of both was the same. The problem I had with the mattress I had was that it generated too much heat. I was leaning to the Sealy as latex does not generate heat. However, the Serta also stated that it was a cool mattress. I asked the salesman for his recommendation.

He (Kevin) recommended the Serta. I also asked him about the return policy. He stated that there were no returns. But that he had seen people get a return or exchange by speaking with the department or store manager.

On Thursday September 30, 2010 my bed was delivered. The delivery people were very professional. I have no complaints with them. However, this mattress also generates too much heat. The following Sunday I went to the store to see about an exchange for the Sealy latex model. I was told I needed to contact customer service and was given the number.

Customer service told me they couldn't do anything for 6 months. I went back to the store the following Friday afternoon. I talked with Kevin. He then got the department manager. The DM told me it would have to be approved by the Store Manager (Keith) who wasn't there at that time. Keith contacted me by phone the following Monday. He stated that his concern was that I would have the same problem with the Sealy mattress. I said that I had researched the problem and that latex foam was the only way to go when there is a heat problem.

Keith told me he would contact customer service and get back with me by Wednesday. I received a call from the JC Penny number while I was working. I could not answer at the time. No message was left. I tried calling back but the store manager was gone for the day.

Friday of that week I went in to see Kevin again. He wrote down my name and number so that Keith could contact me. I saw him put the note in a drawer. I would imagine the note is still in the drawer as I have not heard from anyone since. I have not been in contact since then. What it would take to resolve this: give me an exchange for the Sealy Forevergreen mattress.