ZIONSVILLE, COLORADO -- I have a new, as of Nov 2019, Jenn Air Oven and Microwave combo, Refrigerator (counter depth) and Dishwasher. After 6 weeks no failures so touch wood. However, these appliances are designed more for looks than performance. Let's start with the oven. First off, the oven temperature you see is not actual, it is what the software engineers have programmed. In fact, the instructions that come with the oven tell you NOT to place a temperature probe in the oven, obviously as they do not wish you to know the truth. If you do a rapid heat it shows the temperature going up in 5-degree increments starting from 100f, when it goes to 105f the oven is actual still at ambient which was 68f.
When the oven shows 250f it was actually at 150f and when it reached its displayed temperature of 300f after just 5 minutes it was 180f. It took over 30 minutes to reach true 300f, at which time it would continually cycle from 270F to 305f every 10 minutes. A $6 dollar chip and basic algorithms could keep this at +/- 5f. It seems to me the elements are underpowered, and the control is inadequate. I had better control with a wood stove and my cheap GE in my old home did great. Ergonomically it is atrocious the interface is cool looking along with the appliance, but the choice of cooking programs is very limited. I have a 7 years old Kitchen Aid in another home that has an excellent, if somewhat cryptic, interface with a wide set of choices.
For example, I can select in the microwave to re-heat a beverage associating size and how hot, in my GE I can even select between coffee and tea, there is no selection for a beverage in this unit at all. My older Kitchen aid and Cheap GE would reheat food based on steam heat detection, no such feature on this expense fake.
Bottom line is the interface is very limited, no excuse as Kitchen Aid is the same manufacturer and expected more not less moving up to the Jenn Air model. The oven also has a small tune it sounds as it turns on and off which it will randomly play at its leisure any time of day or night, shows that the oven has a narcissistic trait to it. There is nothing in the instruction referring to cooking or food times or how to use the interface, at least with any reference to cooking something, I guess this is secondary to aesthetics.
Dishwasher is quiet however sit back with several cups of coffee. Standard wash is 2hrs 35min, with the heated dry it is 3hrs 35min add in the sanitization try 4hrs and 35min. It still leaves a detergent film on the dishware even if you use all of these settings which I then need to manual rinse each time not to consume the chemicals.
Let's move on to the fridge. Not sure if this is only with the counter depth version but ergonomically again it is very poor, it looks great though, Billy Crystal would be pleased. The upper center shelf slides rearward to be able to place taller items, however this hides anything behind them, a section should slide from the left to the right allowing tall items to be pushed to the back. Even a carton of milk won't fit until you slide the shelf back!
All 3 drawers are designated as crispers, non are referred to as meat keepers in the instruction, the lower one above the freezer will freeze meat with the refrigerator set to 39f, above recommended. There is no designated butter keeper thus butter is as hard as nails. Nowhere in the instructions does it depict certain areas for specific foods, I am guessing as it has none.
We chose the European cooktop as it has the dials in the front not on the side which I prefer. I have 8 year old Kitchen Aid in another home this works well. This is quite short from front to back, although it is a 5 burner you can only fit three pots, maybe that's why 3 of the burners are exactly alike where only two are on the Kitchen Aid. The burners are just 7” apart, meaning two pots 7” in diameter will hit when centered on each burner, these are small pots let alone fry pans. There is a lot of countertop left in the front and rear. This may be the Euro style which has the brass surrounded burners, looks great but useless if you wish to do some serious cooking.
Overall, I would not recommend Jenn Air, the name and looks far out ways both its ergonomics and usefulness. In a day and age when there is so much power in computers and easy to use interfaces along with bread and butter design for function Jenn Air is falling well behind and going backward to other makes and models.
Unless the undertake a full make over of their appliances I would not touch them, there are better performers at much lower prices and much better performers at the same price. Bosch is my winner as I have had these in a home, they were outstanding in performance and darn good in ergonomics. Pay just a few pennies more for Bosch, you will be well pleased. You may note that nowhere on the Jenn Air website can you leave a rating, this tells a lot about a company that needs to protect itself.
YORK, PENNSYLVANIA -- Purchased all Jenn Air products for my kitchen remodel. Have had and having issues with dishwasher and fridge. Have had dishwasher serviced numerous times and still is not fixed. Waiting on another new motherboard. It has been weeks due to Covid. Fridge has been having leaking issues. Serviced and still not corrected.
COURTICE, OHIO -- In August 19, 2017 I purchased $24,000 dollars in Jenn-Air appliances, I bought a double wall oven, a 48 in built in wall fridge, a 36 in cook-top, a dishwasher, a range hood, a Whirlpool washer and Whirlpool dryer. Absolutely every single machine have been in need of repairs, ALL OF THEM! Overpriced cheap product, you are better off buying Samsung products at a much better quality and lower price... and better customer service!
Jenn-Air customer service is totally non-existent. They don't reply emails, they don't answer call and when you finally get through an customer service agent on the phone their attitude is terrible. They really don't want to talk to you and they make that clear over the phone.
My product came seriously defective, banged and dented on every side and every corner, but Jenn-Air Customer Service just want to keep sending the same technician over and over to "fix" and make the product(s) functional.
Now, after the 8th call to customer service they still want to send somebody to "fix" the dang product instead of getting it replaced.
BUCKHEAD, GEORGIA -- I have a $3500 Jenn-Air built in oven. The oven light comes on at night and heats the oven up to around 150 degrees. The appliance companies service department has been at my home no less than 6 times with Jenn-Air on the phone guiding them and they have replaced the motherboard twice and the control panel 2 times. The oven light continues to come on. Jenn-Air first told me to remove the light bulb. Then they told me to keep my circuit breaker off, then they offered me $300. All offers refused! Jenn-Air service reads from a script and tells me "their engineers say they should have a fix in about 2 weeks." They have said this every time I have called, which is about every 2 months for the past year.
Finally, Jenn-Air called my appliance company and said they had a fix and were sending the part. It was installed, yet a new control panel (3rd one). Two weeks later, oven light back on. My appliance company has been dealing with them and getting the same "fix ready in 2 weeks" line. They refuse to replace the oven because the current ones on the sale floor have the same problem! Oh, even though they have spent a year trying to fix the light bulb coming on whenever it wants, they don't know why and can't fix it, but they assure me that is not an "electrical issue that will result in harm or fire".
Funny how they can assume it is not a fire hazard when it's obvious a wiring/circuit issue that turns off/on by itself... The other issue they won't even address is that the temperature cycle on the oven varies by over 45 degrees. So when set on 400 degrees, the oven won't kick on to reheat until it gets to 355. Then it takes about 8 minutes to get back up to 400. Most ovens have a 15-20 degree cycle. When baking cookies...it's a big deal! So, don't buy any Jenn-Air built in ovens or you will have years of issues waiting for the fix. Jenn-Air customer service number 800-536-6247.
BENTON HARBOR, IOWA -- Remodeled kitchen and put all high end Jenn-Air appliances... Big mistake. Had issue with all appliances. My wood floors are ruined due to water leakage from defective refrigerator and dishwasher. My professional range went out and was told that there was not a replacement part... electronic control motherboard. I was livid to think that I would have to purchase a new high end range. Contacted Jenn-Air and they finally found part.
Now, after 2 years I'm having same problem. Service person came out and said the oven is "shorting out". Jenn-Air customer service has assured me numerous times that they would send an appliance repair person out to fix issue and EACH TIME a technician never showed up. Buyer beware. NOT WORTH THE MONEY. POORLY MADE PRODUCT AND NO HELP WHEN IT COMES TO CUSTOMER SERVICE.
LA, CALIFORNIA -- Purchased refrigerator four years earlier. Stopped working, spoiling a few hundred dollars in freezer meats, etc. Was still under warranty. Jenn-Air sent out an agent who walked in the door saying I will need to pay $179 diagnostic fee, regardless of the fact that warranty hasn't expired.
He then walked to the refrigerator, removed the panel below the doors, and said that there was too much lint. The warranty was voided. Then demanded his check for $179.00. Same thing happened when the dishwasher stopped functioning only one year after purchase. Repair/warranty person said it was our fault because we didn't take out the filter and clean it often enough. Stay away from Jenn-air.
HOMEWOOD, ALABAMA -- I purchased three new appliances from Jenn-Air. Part of my decision was made because they were offering an installation rebate. So I spent thousands of dollars to purchase their products. After I ordered the appliances, Jenn Air changed the dishwasher model I had ordered so it was not available. Not sure why their distributors don't know this information. I purchased a more expensive model since the one I had ordered was no longer available. Jenn Air could not deliver the dishwasher until Jan 31st and the rebate ended Jan 30th. How convenient!!
When I called to explain that it was their fault I did not meet the deadline since I was sold a dishwasher that was not available, the girl basically said, "Too bad." Some loop-hole that was not explained to me by the people who sold the dishwasher. I kept trying to explain that Jenn Air was the delay. Guess I won't take their promo offers into consideration when I go to purchase the additional appliances for the kitchen.
SALEM, MASSACHUSETTS -- Stay away. Jenn-Air was purchased by Whirlpool, so you are getting nothing but garbage with what was once a quality name. We purchased a 2-oven wall unit, bread warmer, and gas stove-top with a vent built into the unit so the smoke was to be pulled down, much like their electric stoves. We had to have the stove-top replaced because of faulty controls that rendered the unit dangerous (gas leaks).
Whirlpool techs had to come out several times for the stove-top until Whirlpool finally relented and replaced the unit. The vent in the stove-top is useless, and pulls the flame down into the vent where a plastic filter rests so there is a risk of burning that. Regarding the wall-oven, Whirlpool had to come out to connect wiring in the oven that was not done properly at the factory. The tech told me it was cheaper for Whirlpool to have techs service these issues instead of having quality control in the factory to make sure things were assembled properly.
Now over a year has passed and we are still having problems that are no longer covered by warranty, including a fan that is making a lot of noise in the top oven. Also regarding the oven controls, there are no buttons, it is touch-sensitive, and it seems the sensitivity is quickly wearing off because we have to hit the power "button" several times for it to trigger. The timer is set by spinning a wheel to get to the number you want, which is a pain. Overall horrible design of both appliances and terrible manufacturing.
BEND, OREGON -- I bought a brand new Jenn-Air slide-in electric range from an authorized Jenn-Air dealer ($1,999.00). The range was delivered on February 15th, 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice).
So the evening of February 25th I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.
Since it was later in the evening, I wasn't able to contact the dealer until the next day - Tuesday. I called and told them what had happened and they asked me if I wanted to speak with the service department. I told them no, I wanted to speak with the salesman and I didn't want the unit "repaired", I wanted it replaced. The woman I spoke with was nice enough, but she said they would not be able to replace this unit - it would have to be serviced. The salesman was not available so I left a voice mail message and sent him an e-mail.
In the meantime, I called Jenn-Air Customer Care1-800-JENN-AIR (536-6247) and spoke with a representative. I told her what had happened and she said Jenn-Air would not replace the unit, but would have the dealer send someone out to examine the range and identify a repair option. I told the Jenn-Air representative I didn't want the unit, which had been in my house a total of 9 days when it went dead repaired, I wanted it replaced. I spent two thousand dollars on this range and I shouldn't have to be stuck with a "repaired" Jenn-Air product. The representative told me that was Jenn-Air's policy.
Later Tuesday, the dealer called and arranged for a serviceman to come out to examine the range. He came Friday (March 1st). I explained what had happened and he examined the unit. I told him I wanted a NEW range to replace this defective unit and he agreed that if it were him, he would have the exact same position. However, he said the dealer really had no say in how the problem was resolved and Jenn-Air policy was to only "REPAIR" defective units.
The range now has to have a new user interface, new control board, new cooktop and new electrical wiring harness replaced as there was in fact electrical arcing under the Ceran surface. In the meantime, I'm without a range and have no idea when the situation is going to be resolved! I've already contacted my credit card company to dispute the two thousand dollar charge and they agreed I should not have to be stuck with a defective NEW range? They have filed a dispute with the dealer and issued a temporary credit to my account.
As a follow-up today, March 8th Whirlpool customer service called to see what was going on. They reiterated that they would not replace this broken range - only fix it. They asked when Standard TV & Appliance was coming out to make the repairs. I said I didn't know as I had not heard from them since March 1st. The CS representative put me on hold to call Standard TV and came back and said one of the parts was on back-order and it was being expedited to Standard TV.
However, no one has said when they plan to come out and fix this range which has now been out of service longer than it was working. Do you really want to buy a Jenn-Air appliance and pay top dollar for a product the manufacturer won't stand behind? So a word of caution to anyone considering the purchase of any Jenn-Air appliance - DON'T! If anything major goes wrong with your NEW Jenn-Air product you're going to be stuck with a repaired unit.
BENTON HARBOR, MI -- BE FOREWARNED, DO NOT BUY JENN-AIR PRODUCTS!!! I recently spent nearly $9000 on Jenn-Air kitchen appliances (stove, refrigerator, dishwasher & microwave) and boy do I regret it. I was supposed to receive a $2300 rebate in 6 to 8 weeks. That was 12 weeks ago. I called them last week and they were very apologetic for having mishandled it and said that everything was now okay and assured me that I would have my rebate in 6 to 8 weeks!
Hold on just a minute, I've already wait 12 weeks. "Can this be expedited?" "I'm sorry sir but that is not an option." "Can I speak to a supervisor please". "I'm sorry sir but there are no one available." "Can you have one return my call please?" "Yes sir, I'd be happy to." That was almost a week ago and I have not received the call yet!
Now let me tell you about the damaged stove that was installed (scratched front panel and scratched and bent top). I immediately called the dealer who gave me the name and number of a service tech who could fix it. I called and left multiple messages. After 3 weeks I finally received a call back on a Saturday night at 9:00 PM. He said he would call me the following Monday letting me know when the parts would be in. That was a month ago. After many more non-returned phone calls I finally received a call from the tech on Friday telling me the parts were in and he wanted to know when he could install them.
Did I mention that I had called Jenn-Air earlier that day and complained about the service problem I was having? An appointment was set up for Monday morning between 9:00 and 10:00 AM. I left the house at 11:30 and he still had not shown up or called. I am also having problems with one of the stoves burner (it takes 40 minutes to bring 4 cups of water to a boil in a 2 1/2 quart pan) and the ice dispenser on the fridge does not work.
On my Friday phone call, Jenn-Air had set up an appointment with a different company to take care of those problems. So, I called Jenn-Air this afternoon to let them know about the missed appointment and to request that the new company also make the repairs to the stove top. I was then informed that they had no record about the cosmetic damage to the stove and that since I had, had the stove for more than 30 days that damage would not be covered by them and I would be responsible for it myself. They even told me that they had no contact information on the person that was supposed to have fixed it and that he was not an authorized repair facility.
But on the previous Friday the Jenn-Air representative I had spoken with had no problem calling him and addressing the issue. He is even listed on the internet as an authorized servicer. What about the fact that the damage was reported to the factory authorized dealer within their time frame? They don't care! A report was never forwarded to Jenn-Air so I am now responsible for the repairs! It is one wall after another with this company! I will never buy or recommend Jenn-Air products ever again. This company DOES NOT stand behind what they sell!!!