Key Bank USA Consumer Reviews - Page 5

BEACHWOOD, OHIO -- My husband and I have had a Key account for many years now, and have become unfortunately accustomed to their mysterious unauthorized charges against our account. We never bothered to switch banks because his payroll is direct deposited and we didn't want to go through the hassle. Now I wish we had!!

On 3/8 they erroneously deposited someone else's estate check into our account in the amount of $530, and the check bounced. What makes this even more ridiculous is that the wrong check was never ORIGINALLY deposited, so our account was debited the $530!! My husband called immediately and they said that "yes, it was an encoding error" and that we could expect the money back in several days, once a dispute was filed. When my husband asked why WE had to wait for OUR money, she replied "That's just our policy."

Fortunately a family member loaned us the $530 (or our RENT CHECK would have bounced!) but we need to pay her back of course - only here, two weeks later, STILL NO REFUND. I called to complain and was told "Oh you need to send the copy of the returned check you received in the mail to our main branch, then tell them to send it inter-office mail to the returned items department. We've updated your account so you won't have to go through this story again."

First of all, since KeyBank created this copy, why can't THEY send another copy themselves instead of making us drive there to do it? Secondly, they apparently had no intention of telling us this had I not called. My husband did as they asked and the assistant manager was CLUELESS, and he DID have to go through the story again. She is apologetic and says she will send the paper to their New York office (now it has to leave Ohio all together, you see) THAT day and have it taken care of. Instead, she calls the next day and says she's sent it out then.

I just called this afternoon, TWO WEEKS after this started and when I asked for the assistant manager I was told she has the day off. I asked to leave a voice mail and was told she has none! WHAT FREAKING ASSISTANT MANAGER DOESN'T HAVE VOICE MAIL... ARE YOU KIDDING ME?!? When I explained the problem to the teller she said "Oh my God, that's a huge amount!" YEAH IT IS! So she says she will have her call me tomorrow. This is absolutely PATHETIC and UNACCEPTABLE. As soon as we get our money we are leaving this EXCUSE for a bank and going elswhere.

INDIANAPOLIS, INDIANA -- My displeasure at the practices of Key Bank is based on my latest endeavors to get them to be honest, upright and have integrity toward their customers. Due to a Key Bank training issue being unresolved, I have been assessed bank fees to my checking account that need to be reversed. In addition to their assessing these fees, they have also kept returns to my account debit card, and those return monies are being credited by them to their own fees.

My attempts to resolve this to my satisfaction have not met with much success so far. However, in the course of dealing with many of the Key Bank employees, I have encountered what I perceive as fear they have toward their supervisors. In order for a business to operate with integrity, the leaders of each department must have personal integrity. They must be willing and able to act with honor in all of their dealings with their contacts, whether they be customers or fellow workers.

The employees of Key Bank that I have spoken with concerning my account have varied in their ability to convey honesty and sincerity and compassion. If a company such as a banking industry, which depends on customer satisfaction, is to remain successful in such a competitive marketplace, they must be able to satisfactorily demonstrate to "John Q. Public" that they are valued and appreciated. In the most general terms, the customer must be given the opportunity to have their issues of concern fairly and equitably resolved. This has not been my experience with Key Bank.

There is a perception in society that we all "need" banks, and to some extent, I suppose that is true. However, when it becomes more burdensome to maintain a satisfactory relationship with a company such as Key Bank, then customers will either forego dealing with banks in general, or switch to some other form of banking. Integrity and honesty is of utmost importance to most citizens. My generation realizes that being honest and equitable is vital to maintaining relationships with others.

Key Bank is not fulfilling their promise of customer satisfaction when they do not fairly respond and address the concerns of their customers. They continue to do themselves a disservice by being untrustworthy. Theft of a customer's bank account, especially by fraudulent means, is an unacceptable way to do business. Complete satisfaction by their customers will cause Key Bank to grow and prosper. I would like to remain a loyal Key Bank customer, but they are not assisting me adequately so that I may continue my patronage of them.

BURLINGTON, VERMONT -- I opened an account with Key bank about 6 months ago. I am used to paying my bills online, so I started online bill pay with Key. My former bank's online bill pay was very fast and reliable. NOT so with Key Bank. In August, I sent out a credit card payment that was due in 2 weeks. It showed up LATE. Key bank had two weeks to get the payment out. I was charged a $25 late fee by my credit card company. I paid online again In September with no issues. October rolled around and the problem got worse. I sent out two payments that were due in 3 weeks.

I sent them out around October 5th, and my credit card company had not posted the payments as received by the 22nd of October! I called Key Bank, waited a long time, only to find out that when they do an “online payment” they actually mail a paper check to the credit card company. BOTH payments were lost in the mail (or never sent?).

Again, they did not get there on time and my credit card company charged me. Luckily, I got those fees reversed by telling them about how slow Key Bank is. If I had known that I would have written a check myself! Speaking of checks, they charge almost $50 for a book of checks if you don't have free checking! I am not too happy with Key Bank, have changed my method of payment.

AVOID AT ALL COSTS FROM BORROWING FROM KEY BANK! I am regretting the day I borrowed student loan money from Key Bank. Every Year my in school deferments have been handled inappropriately. Even though I am in the student clearing house verifying my in school status by the loan servicing people at AES and by my school mails out deferment forms I get turned over to Key Bank's collection department.

They are the rudest, most insulting and uneducated people I have ever had to deal within my life. They obviously have no education and training on how to communicate and deal with customers in a respectful manner. Make sure you have an attorney to file a harassment case. They call you SEVERAL times a day and actually call you childish names. Like that is going to get anywhere with an educated person.

My school has actually placed them on a "Do NOT Borrow" from list because of the inefficiencies and lack of customer support. After attending both Dental and Medical school and obtaining many school loans from other lenders, this lender happens to be the only one having difficulty placing me in school deferment.

HUMMM... Eli and Elsa, I am really sorry life turned out the way it did for you. You're miserable and it shows. You're not very good at what you do. I'm really sorry you weren't able to accomplish more in life. I have realized that this is why you treat people who have had more success in life with such dislike. You're just jealous. I really pity you.

FERNDALE, WASHINGTON -- This is a terrible bank. I have banked at many different places and this by far is the worst bank. Not only are their overdraft fees terrible, they are the only bank I have ever dealt with that has a policy in place to charge you 37 bucks and then if not brought to a positive balance charge you another almost 40 bucks three days later and every 2-3 days after. They do not show online all your pending transactions. Also, the ones that are pending and show that should be cleared and taken out are not and other transactions that do not show are pending are taken out before the others that are.

When talking to employees working there about their fees, they were extremely rude about it and talked over top of me and cut me off. Overall I would never bank here again and would never recommend this bank to anyone looking for a bank. By far the worst ever.

CLAWSON, MICHIGAN -- Hopefully anyone dealing with Key Bank won't have to deal with this branch, the branch my mother dealt with was closed. This branch was over an hour drive from her house. She had a CD come due and she missed the deadline by 4 days and they charged her more than $500 to cancel the new one. They would do nothing to help her, and didn't seem to care that she had to travel so far to take care of the situation.

When I questioned why they couldn't do anything to help, they said that was their policy (one entire years interest) and then the branch manager was very rude to me. Shame on them for treating people this way, no wonder they have to close branches. My mother is a senior citizen with only her social security to live on, and they wouldn't even try to help.

CINCINATTI, OHIO -- In 2008 I financed a boat and trailer from Key Bank for 35K and never missed a payment. In fact, I have always been paid at least 3 months in advance on a 15 year loan.

In 2011 I filed chapter 7 but continued to pay Key Bank because it was a secured loan and I didn't want to lose my boat. Two years later, I am still current on my payments. My boat gets totaled and the insurance company sent me a check to pay off the boat and trailer however listed both myself and Key Bank names on the check. The payoff was $24,000 and the check was $33,500 and I had made a deal with the insurance company to keep the salvaged boat and trailer for $1500 less. Otherwise the check would have been $35,000.

In any event I felt reluctant to just sign and send this check to them in hopes they would send me my share of the check plus the titles. I was right, it's been a month now and the $11,000 due to me and my titles are still not in my hands. They are totally ripping me off and I don't know what to do. This bank makes me sick. Any advice would be appreciated. I know that can't keep my money and titles forever. They will not discuss anything on the phone but transfer me to their bankruptcy lawyers who don't tell me anything either.

FREMONT, OHIO -- My son died in October. Two weeks after his death, I took a death certificate so no one could withdraw illegally. They then sent me a letter, they were charging him $25.00 a month service charge because no deposits were being made. I informed them again he had died, we were trying to take care of things through the court. They said they would reimburse that money. Needless to say they did not. They kept $150.00 of his money. This money was meant for his baby who was born 3 weeks after his death. I feel they robbed a dead man.

WASHINGTON -- I have used Key Bank for 3+ yrs. Never have had great experiences or assistance in any of that time. My account was a secondary account I used for nothing but paying bills and saved money in a Credit Union. I received an email saying my account was overdrawn, I had forgot to close it out and had fully changed banks but forgot one insurance company. That company tried to pull the money multiple times resulting in overdraft fees galore. End result I was overdrawn $400, got the email in December but at that same time they closed it and sent it to collections.

Protocol apparently is to call before it gets that far. I never received any phone call and the lady I talked with agreed with me. Nor did I receive a letter or email saying my account would be closed and sent to collections. It's called being human, one phone call will solve most issues, if you don't try then you will never know or your customer may never know. I have told everyone I work with I will pay them to pull out of banking with them and will tell everyone I run into do the same thing.

Absolutely idiotic business practice. No wonder I see lots of people canceling their accounts with them. Key Bank- The "KEY" to success is really taking care of customers especially for freaking $400!!! NEVER WILL I RECOMMEND, send customers to you, or work with you again!

CANAL WINCHESTER, OHIO -- DO NOT USE KEY BANK!!! They place holds on your money so that they can charge you overdraft fees. So let's just say you deposit cash into your account. When you look online it shows what is called "pending activity". Then there is another section for "cleared activity". What they do is hold your deposit and your recent transactions in the "pending activity" section for a few days so that it looks like it hasn't posted yet. Then they will send debits and withdrawals through first then the deposit last.

By doing this you will have overdraft fees on every item. This is how they make their money and stay in business, by ripping off their patrons. If you take anything from this, just do not open an account with Key Bank, they are CROOKS!!!