JOHNSON CITY, PENNSYLVANIA -- We paid over $4000 total with labor to get flooring from Lumber Liquidators. It was supposed to have a thirty year warranty (yeah right). A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high quality this floor is" and "how they use it in their entryways." They lied. We got sold junk. Lumber liquidators is a scam and a lie. Their warranties are not worth the paper they are written on. We went through their entire warranty process and they told us to stick it. They suck, they suck, they suck. Next time, I'll go to Lowe's.
MICHIGAN -- I purchased product in December and all the requirements for proper installation was followed. The installation was done by a seasoned installer and looked perfect. I noticed less than 2 months later the corners of boards were lifting. I contacted lumber Liquidators and filed a claim. The company never sent anyone to inspect the damage!! They sent a letter claiming improper installation and included the MFG warranty page. I can't believe they actually were so unwilling to properly investigate and blew me off with a MFG Insert. I will Never do business with them again and highly recommend you do the same!!!
SIOUX FALLS, SOUTH DAKOTA -- After installing over 800 sq ft of vinyl plank flooring following store manager's explicit directions and recommendations, the floor began to split apart and gap in the middle area of the rooms within one month of installation. Immediately contacted the company locally to no avail. Called daily for weeks, with shallow responses and promises. Contacted the company customer service and waited another month before they sent someone to look at the problem.
They did not agree that it was the product that was faulty and refused to even provide an allowance knowing full well that the entire floor will have to be replaced as it is impossible to start in the middle of the room to replace the faulty pieces. Companies such as this are nothing but cheap scam artists providing little service and no recourse to dissatisfied customers other than small claims courts.
CRANSTON, RHODE ISLAND -- We went to Lumber Liquidators to buy a laminate floor for our income property. We gave them the dimensions of the room and they told us we'd need 16 boxes of flooring, but also told us that they do not take returns - even on full, unopened boxes of stuff they stock! Based on that info, I told them to only give me 15 boxes and we'd come back if we needed more. Well, we only needed 13-1/2 boxes, so I have a full box that I'm now stuck with that we can't return. When I asked them why they wouldn't take it back, their only reply was "it is our company policy". This was not a sale or closeout item.
So basically, they sell at a lower price, but then bump up the amount you need so they make up the money that way. So, if you go there, buy 2 or 3 boxes LESS than what they tell you. As for me, they lost a customer for a $35 box of flooring because I'll never go back there!
TOANO, VIRGINIA -- We purchased roughly 1,200 square feet of really affordable laminate and had it professionally installed. Within months of installation, we started to experience buckling in the material, creating trip hazards throughout the house. Unsure whether we had an installation or materials issue on our hands, we sought the assistance of Lumber Liquidators to get to the bottom of it.
Our hope was that they'd send someone to our property to take a look at the floors. Instead, after weeks of dodging our emails and phone calls, we received a generic response indicating our warranty was void for any number of reasons and that the matter was closed. I'm preparing to dispute the charges on my credit card, to initiate contact with the Better Business Bureau and potentially to sue them in small claims court. I don't know whether it's the cheap product or the installation that's caused the safety hazards we're dealing within the house, but I do know that Lumber Liquidators doesn't care one way or the other. So what's their value proposition?
SAN JOSE, CALIFORNIA -- I purchased 350 sq ft of cherry laminate on 10/9/10 and paid for half of my order. I was then told that the order would be available for pick up in two weeks. After the third week had gone by and I had not heard from the store I phoned them. I was then told that my order was not coming from the Virginia store, but from the manufacturer and would be here 11/19/10, and that another store about 2 hours away had the product, and I could go there and they would transfer my order. I asked if they could just send a truck up there for my order and I could pick it up at my local store. I was told that they did not have a truck that runs in between stores.
I then called customer service line and was told that they would send the store an email to find out where my order was, and customer service would get back to me. 11/23/10 I phoned LL again today as I have not heard from ANYONE on the status of my order. I was told by ** that I had been assigned a case mgr and she was to call me last week to give me an update. ** stated that an email was sent to the store I ordered from and now looking in the system it is scheduled to arrive at my local store on 12/2/10. I then advised that this was unacceptable and I feel that I am due a discount on my order. She then states that she will have to look into that and get back to me.
Order status Issue
We move product between stores as a Direct Ship request, but we do not generally run trucks between stores to fill orders, but something else is missing here because our process for moving product is sound, so I would like to understand more about your order to help you.
Please contact Customer Care and ask for a Supervisor so we can drill down further into your order issues to help you. If we have it - we want you to get it! We're sorry to hear there's been a problem and we'll make it right!
SAN DIEGO, CALIFORNIA -- Purchased laminate flooring for my home and had it professionally installed. The flooring initially looked stunning! However it is not durable at all! It scratches very easily and is not resistant to moisture. If you value what you invest your money in then avoid at all costs! They also have terrible customer service! Don't make the same mistake I did.
HUNTSVILLE, ALABAMA -- One out of three laminate flooring planks had damaged tongues. This made a snug fit impossible without modification. I made it work because I had a deadline to meet. Modification added hours to job. For laminate you are better to stay with big box stores.