MUKILTEO, WASHINGTON -- Once the first floor was about 2/3 done, I was anxious to get it clean and on with life, so I damp mopped the finger print/smudges off; just plain water on a clean cloth. It dried and most of it was still there. Did it again and really had to rub to get the smudges off. (5 Other rooms and stairs to go). If you look at the floor with no light on it, it looks great; we love the coloring (that is what ultimately made our choice, plus the 30 year warranty). Can you say squat? That's what Lumber Liquidators warranty is worth--diddly squat! Next day, I damp mopped the entire floor... 3-4 Hours later, you would think it hadn't been cleaned in a week!
If you look towards the sliding glass door light, it looks horrible! (Capital letters). I called the store..."If there is more than 20% install, we don't do anything with it, it goes to headquarters" so, I call headquarters. I have to fill out a "general disclosure form". They send out an "independent inspector"; he asked some questions and did some looking around. I asked him if he would like a rag to wipe the floor so he could experience for himself what my issue is; said "no, that's not necessary".
So a week later I get a packet from headquarters. 'The floor has been found to not be defective'... Really? Isn't that a surprise! So, at the end of the packet of papers there was a form for me to sign. If I signed and returned it, LL would send me a check for $250.00. That check comes with the stipulation that I never speak or write anything bad about LL in any way. Does that sound like a bribe to anyone besides me? I cooled off for a few days and tried to call the representative I was assigned. Called 5-6 times the first day, and no answer. Next day I tried again and after the 4th time, still no answer.
I got my son's phone, called and lo and behold, she answered!! Anyone heard of caller id? Basically I told her she can keep her $250.00 Because after spending over $6000.00 To get new flooring, it will be impossible to keep clean, even with minimal use; they can take that check and put it where the sun doesn't shine. I will make sure to tell anyone who will listen to me to never use LL. They have my money and couldn't care less about warranties, defective issues, customer service, etc., But I will do everything in my power so no one else gets shafted like we did.
I am so angry and depressed over this entire experience, I could just cry. I was raped from my money; it took a long time to make that money to just throw it away on crap. One of the main reasons we put in this floor was to cut down on cleaning for me since I have a lot of back issues. This floor has compounded my work by 10 times over the old flooring. I am considering organizing a class action suit with LL. The only way to stop this raping of the consumer is to ban together.
CHEETOWAGA, NEW YORK -- Buyer Beware, biggest SCAM operation running from the Lumber Liquidator Store located at 3801 Harlem Rd. Cheektowaga NY. Bought our flooring from LL at 3801 Harlem Rd. Cheektowaga store and had it installed this past Feb 2013. When we initially went there, we were met by the store manager ** (He was very sick at the time, remember!) and informed him we were looking for a floor that would not scratch as we had two small dogs. We stressed to ** the manager and flooring expert that our main concern was not so much the flooring or cost, but that did not want to invest in something that would scratch.
** showed us some floor samples and said to us "it will not scratch from your dogs, I have a dog and the same flooring in my house and mine has no scratches." We trusted you ** and being you were the manager and a corporate representative for LL and an expert in flooring, we again gave you our trust and purchased approx. $5000.00 in flooring from you.
Well not more than two weeks after it was installed, we noticed scratches on the floor. Scratches that **, the purported expert, said would not happen. We immediately called our installer ** and upon his inspection he stated, "I've never seen a floor so badly scratched and so quickly in my 9-year career, this is bad." Folks this floor wasn't down 5 weeks. We were given some scratch removal product from LL, and let me tell you it is **, it did nothing to remove, fix or even hide the numerous scratches. We called LL and spoke with ** who gave us the standard answer, "You have a problem, call the 800 number, file a claim, it's out of our hands". Thanks **.
Well we did contact the 800 number and spoke with the so called "Customer Relation Specialist" ** (No last name given). He informed us of the procedures to file a claim, it required us to take 10 pictures of the damaged floor, fill give a detail explanation of the damage and send it to him. We did everything required. I asked ** "When will someone come out and look at the floor?" ** said "no one will come out and look," and we should hear something in about 10 days or so. So we waited, during which time we put booties on our dogs feet and again tried to rub out the scratches with the LL scratch removal solution.
Well folks guess what we received 10 days later in the mail, you guessed it, we received a standard corporate form letter from **, (no last name on letter) and you might guess it basically said "Sorry not our problem." Comments like "No additional action regarding this matter, as this is not a warrantable claim." Additional comments in the form letter were surprising such as "A thorough review has been undertaken by LL Inc. regarding your concerns of scratches and fading within your floor" (Riiight) and "it should be noted that while laminate finishes are scratch resistant, there are no claims of the finish being scratch or dent proof."
I guess ** claim to us as manager within LL Corporation that we would not experience scratches is not a claim of no scratches? A corporate employee is not held accountable for direct misrepresentation. Oh, wait, just say anything (Lie), for a sale and screw the customer, ** (No last name) will just send them a corp. form letter later, who cares. Well folks we are just simple people here in Western NY and trust those who give their word, particularly when they represent themselves as so called experts.
Here is my advice to my fellow consumers: Do not go to Lumber Liquidators at 3801 Harlem Rd. in Cheektowaga or any LL store. THERE IS NO WARRANTY WITH THIS CORPORATION, don't believe a word out of the mouths of anyone who works there, anyone who represents LL, any written documents from LL, any advertising from LL, anyone who does contract work for them, anyone who provides or calls themselves a "Customer Relations Specialist". Should you do, you too will be writing a review like I am today, $5000.00 later, heartbroken, having been treated so badly and having a floor that is a piece of **. Don't do this to yourself, it is your home.
Finally, you got us **, hope you and your pathetic staff got a good laugh at our expense or at least you spent the commission paycheck well. I can only hope that the NY State Attorney General's Office gets people like you who lie to the public, misrepresent product and falsely make statements, people like you who support scams like Lumber Liquidators Inc. does to the good folks of Western NY and takes the appropriate legal actions. You should be ashamed of yourself.
JOHNSON CITY, PENNSYLVANIA -- We paid over $4000 total with labor to get flooring from Lumber Liquidators. It was supposed to have a thirty year warranty (yeah right). A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high quality this floor is" and "how they use it in their entryways." They lied. We got sold junk. Lumber liquidators is a scam and a lie. Their warranties are not worth the paper they are written on. We went through their entire warranty process and they told us to stick it. They suck, they suck, they suck. Next time, I'll go to Lowe's.
MICHIGAN -- I purchased product in December and all the requirements for proper installation was followed. The installation was done by a seasoned installer and looked perfect. I noticed less than 2 months later the corners of boards were lifting. I contacted lumber Liquidators and filed a claim. The company never sent anyone to inspect the damage!! They sent a letter claiming improper installation and included the MFG warranty page. I can't believe they actually were so unwilling to properly investigate and blew me off with a MFG Insert. I will Never do business with them again and highly recommend you do the same!!!
SIOUX FALLS, SOUTH DAKOTA -- After installing over 800 sq ft of vinyl plank flooring following store manager's explicit directions and recommendations, the floor began to split apart and gap in the middle area of the rooms within one month of installation. Immediately contacted the company locally to no avail. Called daily for weeks, with shallow responses and promises. Contacted the company customer service and waited another month before they sent someone to look at the problem.
They did not agree that it was the product that was faulty and refused to even provide an allowance knowing full well that the entire floor will have to be replaced as it is impossible to start in the middle of the room to replace the faulty pieces. Companies such as this are nothing but cheap scam artists providing little service and no recourse to dissatisfied customers other than small claims courts.
CHEEKTOWAGA, NEW YORK -- I contracted with the Cheektowaga NY Lumber Liquidators store for my project; removing tile from a small foyer and powder room and replacing with a LL laminate flooring that is used elsewhere in the home. John, my sales consultant was knowledge and accurate with his information AKA "no surprises". I used LL for installation who works with MVP installers and these guys are equally as good in knowledge and service. Matt the installer is an artist! I couldn't be happier, you would never know that the foyer/powder room was not installed at the same time as the other laminate. Very Happy and based on my experience I unconditionally recommend LL and MVP Installation.
MENTOR OHIO, OHIO -- My husband went to the Mentor Ohio store to purchase flooring. I had never visited a Lumber Liquidators before. The store's power was out. There were 2 clerks behind the counter and we were the only ones in the store. I asked the sales clerk some questions about vinyl plank flooring and he was rude and impatient with us. I felt like we were bothering him.
We picked out our flooring and he curtly told us he can't ring us up because as we can see the power is out. I told him I wish he had told us that before we spent 30 min picking out our flooring and he just stared at us... no apology. I was pretty insulted to be treated so rudely so we walked out of the store. We went next door and ordered our flooring at Lowe's.
I can understand the power being out and things happen but there was no reason the salesman could not tell us in advance that we would not be able to place an order today and there is never an excuse for rude behavior. I can't see myself shopping at Lumber Liquidators again in the future. After seeing their BBB negative reviews of post sale experiences I am not sorry we walked out.
AUSTIN, TEXAS -- We purchased the vinyl flooring for our entire home. After only two years, it started to peel, chip and separate. The Austin manager admitted they no longer make that flooring due it being too thin. When we contacted the company, they blamed our poor installation and humidity in our floors for the problem. They offered no apology, no remorse. We sent them a box to look at and were told we would be reimbursed for the box of flooring. Instead, they said we could only get a store credit. For what? We now have to replace the flooring again. This company is not honest, nor do they care for the customers.
HARTFORD, CONNECTICUT -- Warning! Watch out for Lumber Liquidators! I was in the store on Tuesday. They had some laminate for.89 a square foot. I took 2 samples home for my wife to look at and decide which one she wanted. She made her decision and I went back the very next morning to order 1000 square feet. The salesmen said, "Oh sorry. That sale expired at midnight last night. It's now $1.39 or $600 more than yesterday!" They would not budge on the price and tried to switch me to something else. I walk out and went to the Home Depot. Never to do business with these guys again!
N CHARLESTON, SOUTH CAROLINA -- 9 minutes ago I purchased $1000 worth of this cheap laminate flooring from LL that they bought from China for pennies on the dollar back in Dec 2014. For the last 4 months I put down 2 bedrooms myself. Ever since I started this project I have had all the symptoms of formaldehyde poisoning. In my own home, I have cut and installed and breathed and slept in it for 4 months now. I am sick with headaches, red eyes, shortness of breath cough and sneezing. Please if anyone is thinking of buying any laminate flooring from LL you had better think again.
So now I am miserably sick with 2 bedrooms done and 20 more boxes unopened sitting in my house, not about to put down any more. Was going to do the whole house. So now my house is a disaster with no help from LL. They can only say their product is 100% safe. What a load of **.
See they are in a major lawsuit all over the country. That is what they are supposed to say. Admit no guilt. Even if I were to try and sell my house who in their right mind would want to buy a house that is contaminated with unacceptable levels of formaldehyde that will make them sick or that could lead to uh, cancer? Please anyone with a reply thank you. I need help for what am I supposed to do? But it isn't coming from LL.