Macys Consumer Reviews - Page 5

NEW JERSEY -- I ordered online through bridal registry gifts for shower. I gave all my credit info - checked that I did not want card or message sent. I expected to receive packages to my billing address since I did not see shipping info. My shower gifts were sent to bride instead of me ruining surprise. Now I have no gifts to bring to shower. I checked my order info and saw in very tiny print that order would be sent to bride - cannot understand how bridal gifts would be sent to bride way before wedding day - very disappointed.

I am a senior citizen and live on a budget so therefore it will be quite embarrassing for me at shower - will never use your registry again. Tried to call and no one answered - it seems you could do a better job in that department and add shipping address very clearly on any orders.

LA MESA, CALIFORNIA -- Purchased $600 gold bracelet 10/6/12. Wore it approximately a dozen timeslast time worn (9 weeks after purchase), had feeling like a pin-prick and noticed that a gold filament had broken and was poking into my skin. Checked bracelet more thoroughly and it was broken in 4 places. Because I had removed tags, they would not take it back and only option was for it to be sent to their repair shop to have it repaired at my expense (because I had not purchased extended service warranty).

Told them that tags were removed so that I could wear the bracelet as my intent was obviously to keep. Extended service warranty irrelevant and applied only to repairs, not returns.... a product like this should stand up to gentle wear for longer than 9 weeks. So, no consumer protection at all here for a product that is of poor quality. Wish they had lemon laws for jewelry!!

INDIANA -- I am writing this due to the poor quality in the couch that I purchased and also the lack of service from one of your dealers. I first purchased a Natuzzi couch almost 20 years ago which I still have and LOVE!!! The problem is that it needed recovered and we decided to get all new Natuzzi furniture due to the great luck and quality that we got from the first one. We purchased a new set in 2006, the recliner mechanism was not working properly and the cushion on the couch seemed different from the beginning and we were told that it was all covered not to worry.

Here we are 6 years later and we are still trying to get it repaired and have to contact the dealer to follow up and make sure that they follow through. I am getting ready to furnish my basement that was recently remodeled and WILL NOT get more Natuzzi furniture due to the last set we bought. I seriously doubt we will be ready to gamble on what the quality will be this time around.

I was a raving fan at one time of Natuzzi that is why I did not think twice of spending over $4,000. for a new couch from your company. The performance of the couch we currently have after only 6 years and 2 adults being the only people living here and very little use is very disappointing to me for what was the only brand that I would buy.

TROY, MICHIGAN -- I was at the Somerset Collection in the crystal dept. I wanted a Swarowski Christmas ornament. "LYNN" said they were sold out. Was I looking to sell them on eBay??? Why on earth would she make a comment like that? I asked her if she could check Oakland Mall to see if they had and she handed me telephone number and told me to call them. I was so taken back, there were no customers at her station. She was rude... I will never have her help me again, I will find a store manager.

The lady in luggage was so helpful and kind, I think her name was Kathleen. I did go to Oakland Mall and I couldn't believe how friendly and helpful everyone was there. If I need anything it will never be at Somerset. Other people were complaining about her flippant attitude. She definitely need some attitude change. I have been a loyal customer since 1959.

ONLINE -- This Tuesday there was a "one-day sale" event at Macy's in-store and online. I spent about 40 minutes adding items to the cart and checked out. At check out 7 out of 10 items in my cart were "unavailable" even though they were still listed on the site. Contacted customer service, was told that the IT department only updates the site every 24 hours. The next day, those same items I wanted are still listed so I added them to my cart again, thinking the site must have been updated and these items are somehow becoming available. At check out the very same thing happened. It's a time-waster, really, and a big disappointment.

Today they are having another sale event. I went through the site adding different items to my cart, and at check out every single 1 of my items added were "unavailable". I shop at Macy's just about every week or every other week and do a lot of online shopping at their site as well. But this is becoming such a hassle. Very unsatisfied.

Last Thursday I went to the Macy's website to pay my bill and got: "We are sorry our payment system is currently unavailable. Please try again later." I went back Friday--same thing. Saturday, Sunday, Monday, Tuesday--same thing. On Tuesday, I called the 800 number to pay my bill. I called at 8:49 PM. They were closed. The message stated they received calls until 9:00 PM central. I wasn't happy.

I went into Macy's in Garland, TX, yesterday to pay my bill (paying it off because of this), and told the customer service person. She was polite and informed me where I could find the manager. I easily found the manager and told him I know the website is not his domain and proceeded to inform him what happened. I also told him this situation propelled me to pay off my credit card with Macy's. He offered me a discount. I didn't take it, but I appreciate that he made the offer.

I opened a Macy's credit card and as a new customer a number of the sales clerks stressed that I would receive 20% the purchases on my first bill (for purchases made within 2 days). However when I received the bill, I noted that I had only received 10% off of my purchases.

Upon calling Macy's customer service, they informed me that the 20% deduction is capped at $100. That is disclosed in the account agreement, but is in such small print that not even the customer service representative could find it. Not one salesperson (and I dealt with several at three different Macy's stores) ever mentioned the $100 cap. Of course they touted the 20% off on my bill in the hopes I would make more purchases.

I feel I was deliberately mislead as I made a lot of purchases based on the expectation of an additional 20% off of my bill. If I had known this benefit was capped at $100, I would not have made all of the purchases. I now intend to return my purchases and close out the account.

I was shopping at Macy's at Lenox in Atlanta this weekend. I would think that the principal way to bolster sales in this economy would be to have excellent customer service. I received just that in every department except shoes. Looking through the sales merchandise, the racks had the names of the employees responsible for each rack. This was insane. It's not like they were wearing shirts with their names on them. You can't see name tags until you get right up to a person.

I waited in line for 10 minutes at the "customer service" counter in shoes just to be told to "go ask someone over there." She pointed into a crowd of people. I just left. To add insult to injury, I stopped down in the full-price shoes just for a second and clerks were so eager to help with these shoes but the sales racks "weren't their department". I spent $300 Saturday but none on shoes.

This warranty is a SCAM!! I purchased 2 leather sofa from Macy's in April of 2010. The furniture salesman sold me this worrynomore warranty at MACY'S and told this is a warranty that will clean my furniture and was pushed to purchase the warranty.

I filed a claim because we got beverage stains on the sofa and the leather sofa got discolor. I told worrynomore Customer Service my sofa is discolor and then I was on hold for 10 minutes then got disconnected. So I called worrynomore back and was told that my warranty didn't cover for discolor from beverage stain, then got hang up by Customer Service. So I called my salesman told him about my problem and he told me he would resolve the problem and get back with me, but it's been a week and I still have not hear from him.

I have been a cardholder since 1999 and purchased a lot of stuff from Macy's - from expensive jewelry, clothing to furniture. Macy's should be ashamed of themselves. They push you to buy the warranty knowing well that the worrynomore does not want to cover any claim. Macy's has had numerous complaints about this, and still selling this warranty to consumers to buy the plan...I smell a scam & unethical. I hope others will think twice before making purchase.

We purchased a Stearns & Foster mattress from Macy's, and we were given an expected delivery date. During the week, we were called three times and sent three emails updating our delivery status. The last email (day before delivery) indicated that "our mattress was on the truck and ready for delivery." The morning of the delivery date (Saturday) we were contacted by a Macy's representative and told that we would have to reschedule. She didn't give us a reason why we needed to reschedule and informed us that this would have to be done on Monday. She also didn't provide us with a number to call and rudely hung up on us when we asked for further clarification.

After locating the phone number and speaking to another representative and then a store manager, we were eventually told that a mistake was made. In an attempt to obtain some answers, we spoke with several employees from Macy's, and nobody ever offered an apology. We were also told by a representative that we could just cancel the purchase if we liked.

We were eventually told by a manager that he would "make the situation right" and would call us back within the hour. We never heard from him again. Macy's is very quick to promote their "5-Star Customer Service", but our experience wasn't even close to meeting that expectation. Once Macy's made the $2,200 sale, their level of customer service significantly decreased. We would strongly recommend another department store for your furniture needs.