HOUSTON, TEXAS -- If your transmission goes out on a Nissan, it's best that you take it to the Dealership who will back up their work and warranty. I took my car on 12344 East Fwy, Houston, TX 77015 and the guy led me to believe that it would cost $1,195 no more than $1,500. They graciously picked up my car and 2 days later, I received a called stating that it will be $2,845!! I was devastated!! I paid the money on the 28th of April and picked my car on the 5th of May! Lo and behold, I had to take it back on the 24th of May and picked it up again on June 2nd.
Well, on the 13th of June, my car is parked and only going 40mph!! I was told that I needed to get it towed to them at my expense because it isn't covered under the warranty. My car was cranking but wouldn't start. I went under the car with the direction of a mechanic and there was my crankshaft position sensor hanging and broken. It's the one near the transmission but they want me to bring it back a 3rd time. I'm not going to seek legal advice because this is unfair and deceptive practices! There's too many negative reviews and the company needs to be shut down!
HOUSTON, TEXAS -- I had my transmission rebuilt by Mr. Transmission on 10/19/10 and specifically asked the owner Ron to replace the 'rear seal.' For anyone who knows anything about preventative maintenance this is a no-brainer. Once you've spent the $600+ dollars in dropping a transmission you might as well do the additional labor to take the flywheel off and replace the $5 seal.
My Honda Accord 1998 had just over 170,000 miles on it. It would've been ludicrous for me to spend the over $2000.00 I spent on this job and not have it replaced. I joked with Ron that he may as well put 2 seals because they were so cheap. Four months went by and lo and behold the car started leaking oil. When I took it back to them they correctly diagnosed that yes, my rear seal was leaking as was my oil pan and distributor. When I asked them how the rear seal had gone bad in so short a time they researched my ticket and no sign of the replacement could be found.
I don't usually take time to write negative reviews of companies except when they are flat out crooked. Ron offered to pay half of the labor on the repair and pay for the seal, due to their oversight. Conveniently he quoted me the 7.9 labor hours that represents the retail mechanic rate. I know the real rate is 5.5 so I brought him another quote from AAMCO who offered to change it out for $400.00. I told him I'd split that with him and not go public. I told him I knew it would cost me to get out of this mess regardless but maybe he could save himself some bad publicity.
He refused and I went and paid AAMCO $400.00. It was more, but it's worth not leaving the car in the hands of someone who's dishonest. Who knows what else they may have jimmied up that would've ended up costing me more. Avoid this place like the plague. They are not honest and at the end of the day, if anything goes wrong they avoid accepting responsibility. When I told him this was nothing personal and that I stood for principle, he said he stood for 'paying the bills.' Classic… like the cars he likes.
ST. CATHARINES ON -- DO NOT take your vehicle to Mister Transmission! Took my Honda Civic to Mister Transmission to have my transmission replaced because my transmission was done - car wouldn't even drive. A used transmission was installed. Went to pick up my car, the owner told me "it runs perfect". I didn't even make it to the corner and the gears weren't shifting properly, engine was revving. I took it back and he tells me that this is "normal". Knowing that this can't be "normal" as I've driven a Honda Civic for 5 yrs I convinced him to take another look at it.
After a couple days he called me back to say that he'll be installing another transmission because the one in my car was no good. (Surprise, surprise!) He calls me a couple days after that and says he received another transmission but it's also no good therefore he was returning transmission #2 and getting another one. Finally (after 2 weeks of my car being in the shop) he calls me to say transmission (#3) is installed. I went to pick up my car and first thing he says to me is "you owe me $10 for gas because I had to put gas in your car". No hello, how are you, nothing.
I gave him the $10 and said "I hope I don't have to come back here again, I hope everything is good with my car." He (the owner) says "if you have any problems you can call head office and complain to them. Don't come back here again" and then rambles on about how the shop lost money and that he did me a favour by not charging me again for the oil.
All the while I'm thinking to myself, that's not my problem. Had you have done the job right the first 2 times we wouldn't be in this situation. BUT WHO SAYS THAT TO A CUSTOMER!? Don't come back here?? Or what? Unbelievable… So as soon as I got home I called head office and filed a complaint about the service and treatment. I would never recommend anyone to Mister Transmission and this won't be the last review I write.
I would just like to let everyone who has been mistreat in anyway by Mister Transmission in St. Catharines to know that man know longer owns the shop in St. Catharines. I am the new owner and would like to say I am sorry that you where treated that way.
I can promise you that you will be treated with respect and the job will be done right the right way the first time.
HOUSTON, TEXAS, TEXAS -- A little over one year ago, my transmission light kept coming on while I would be driving my 1992 Isuzu Trooper, so I would turn the truck off for a few seconds, then turn it back on then it would be fine. On 1/23/10 I took my truck to Mr. Transmission (off Shepherd on Larkin st). After diagnosing it he stated that our transmission was bad and needed to be rebuilt, I had the same problem over and over.
My truck has been in and out of that shop with the same initial problem. He gave us a 2 year warranty. And they have been keeping it for at least one week at a time. He stated that they were running errands in it, to test drive it. And give us our truck back on an empty tank. And when I realized that we were going to have a situation here. I did let him know that I was getting very concerned about all the things they are doing to my truck, such as fixing things that did not need to be fixed.
So on 10/19/2010 I asked ** (the manager on duty) since he has a file on my truck if he could please give me something stating all the repairs they were doing to my truck, since they are not fixing the real problem. He refused, he stated that he could only give me the repair done on that week (10-19-2010). So he gave me a print out. Then he stated that it was the speed sensor and it would cost approx. 300.00.
So the whole time it was never the transmission. And he refused to continue fixing our truck. He stated that he was tired of see our truck in his shop. And I have not even seen any receipts on any purchases he claimed to have spent on repairs that were not needed. So now I am out of money and my truck will not even pass inspection due to this problem (speed sensor shuts down the transmission). My truck is still under warranty and they don't want to stand up to the agreement. We asked for our money back so that we can take it somewhere else. He refused to give us our money back.
HOUSTON, TEXAS -- I checked out Mr. Transmission at the Jones Rd location in Houston out with the BBB and they were a member with a good rating so I called and spoke with the owner. I told him what the problem was I was having and he told me he would pick it up and check it out because it sounded minor. He then said at the most it would cost me if it needed rebuilding would be $1794 and he would not charged a dime before he called to let me know what it would be.
The next day I get a call from an ** and he gave me a quote of $2800. I told him "no, thanks" and "I would pick it up" and he then said it would be $500. to pick it up because he tore it apart. I never authorize him to do that. I then asked to speak with the owner who I spoke to 1st and he was not in. I got a call the next day and ** said he would do it for $2000 cash with a 2yr warranty.
I called to get directions and they took my SUV to another location that was owned by ** also but was not a member of the BBB. I get there and they changed the warranty to 1yr and told me that if I did not accept it they would put my SUV in storage at my expense. I never signed or authorize them to take my SUV to this location or work on it in the 1st place. I paid the $2000 and wrote a bad review and filed a complaint with the BBB.
The day they received my complaint I became a victim of a hit and run in front of my house between 2am and 4am on a Tuesday morning. I live on a short dead end street with little traffic at any time. Also in the 15 yr history of my street there has never been a crime. This was not a coincidence, what are the chances of these events happening on the same day and out of ten cars that were parked there mine was struck. Avoid these crooks at all cost!
SPRING, TEXAS -- My complaint is against the Mr. Transmission franchise located on Spring Cypress Rd. in Spring, TX. I had my vehicle towed there after talking to the manager and telling him what my car was and wasn't doing, he told me that it sounded like my car had the symptoms of a problem called neutralizing, which was an electrical problem and would cost $300 to $500 to fix, or worst case scenario $1495 to rebuild the transmission.
After running a computer analysis the manager called and told me that the problem was not electrical and they would have to open up the transmission to determine the extent of the damage. So now I'm looking at the worst case scenario price of $1495… I thought. The manager called me back and said it would be $2680 to fix the transmission, almost double the quoted worst case scenario price. I told him I didn't have that kind of money and was planning to go get the car and let it sit until I could get the money to fix it, or take it somewhere else.
Well the next day I get a call from the manager stating that my car was fixed and that I could come get it. I told him I didn't tell them to fix the car. He said that because I said I was returning the rental car he assumed that I wanted them to fix my car. I told him that I was willing to pay the worst case scenario price that he quoted me since I didn't authorize him to fix my car.
Well, my car was held hostage and I was told I would be charged storage fees in addition to the $2680. I paid them $1500, and had to leave two post dated checks for the balance, two references, and sign a promissory note before they would release my car. I felt was caught between a rock and a hard place and had no other choice but to pay the ransom.
Sorry about what happen I just bough this shop and we have a very good customer services
My name is eduardo I have over 20 years off experience I come from Mexico and start working in this business know everything is different I invite you to come and Taste the difference in service price and quality have bless day
Located on FM 2920 and Spring Cypress. 1816 Spring Cypress Road, Spring, TX 77388-3519. The first time I took the car to them they couldn't figure out if it had a transmission issue or a exhaust issue. They said it could be shifting hard cause of either. So I left it alone. They keep calling and calling, "what are you going to do with the car?" they ask. Told them "nothing". You never told me anything was wrong with it. All you could tell me was that you don't know.
They will steal your money in a heartbeat. Worst company in the world to do business with. This is an individual franchise. They will keep your vehicle and give you a huge run around on how they don't know if they can release it. Because he's just a middle man. And he has to call the owner of the shop. Found out this guy has been with the company for a loooong time. He just acts stupid so he can buy more time which in turn costs you more money.
MANAGER IS A CROOK WITH A BIG MOUTH!! Big snake - lies right to your face then does whatever he wants anyway. Second time there, they took my vehicle to LOOK AT IT, NOT WORK ON IT!! Simply look at it and call me with information. I called the next day since I never heard from them and was told that it was already torn down and in pieces. Asked them to stop where they are. Told them they ARE NOT authorized to do anything at all to the vehicle!
The manager said he can put it all back together and it won't cost me a penny. Yesterday he tells me it's already built and that he can not release it because he needs to call the owner of the shop. HUGE MISTAKE TO DEAL WITH THEM. DO NOT DO IT!! This location are absolute CROOKED THIEVES! I have done research and found out that they own two more stores. Be careful! I don't know the exact location of the other stores, I know one is on FM 1960.
Watch out for this people! And tell all your friends! Anyone that does business like this needs to be outed to the public and everyone should tell someone they know. Lets put it this way. I have no enemies, but if I did - I would call them and tell them not to ever go there. Because even if I had a enemy I would not want them to go through what I did. And I definitely would not want the owner of this transmission shop to make another penny because of the way he runs his shady business.
SPRING, TEXAS -- I have had my car at Mr. Transmission since November 25th. Today is now day 20 they have had my car. And it's still not fixed! The manager ripped off the crooks that run this so called transmission repair shop. What a joke! I paid 3000.00 to get my cars transmission repaired. Charged it to my M/C. I have had to cancel my card and get a new card since the manager/crook had all my card information. I have disputed the charges as directed by M/C. Now they're demanding 3000.00 cash to get my car back while they try to get the money back from the crooked manager that skipped town? M/C tells me "DO NOT give them cash as they have already been paid."
Bottom line, they still have my car, still isn't fixed and will not give me my car that will have to go to a real transmission specialist unless I give them 3000.00 cash. I now have to take them to court. Beware of any of the Mr. Transmission locations as they all have negative reviews and horror stories like mine.
sir I just took over this company please give me the opportunity to make it ritgh
HOUSTON, TEXAS -- Scam! They advertised prepay $1,385 for rebuild Transmission. The worst case scenario on Google search internet transmission repair, which turned out to be Mr. Transmission on Jones Road Houston TX not listed on internet as such. The owner Steven **, called the next day for another $1200 dollars and if not paid, he will put a lien on car although I request him to stop any further work on car when he asked for the extra money.
Now the vehicle is being held for ransom. Steven ** manager refuses to release the vehicle although he is unable to finish the job as advertised. Also the next day after I told Steven, no more money will be paid to him. My credit card company stopped fraudulent charges and notified me.
CALGARY, ALBERTA -- I brought a car in to get a transmission taken out, a differential put in and then reinstalled. It took the shop 10 days just to pull the transmission and then they phoned me back with a much higher estimate, stating I needed a bunch of extra repairs. I offered to bring in another transmission, and miraculously they found a donor transmission and would do the job for cheaper (although much higher than their first estimate).
Another week goes by and they finally have the car fixed, only to find out they screwed something up and now the clutch does not work. They have to pull the transmission again to fix their shoddy work but take another 10 days before they even start on it again.
So now, my car has been at their shop for nearly a month with no end in sight. This for a job that is quoted to take 7.5 hours for trans replacement and 2.5 hours to install the differential in the trans. The manager won't give me an eta on when the job will be finished other than "it will be done when it's done" response. An honest and competent shop would have had this job done in a few days. For $120 an hour I expect better.