MyHeritage.com Consumer Reviews - Page 4

NEW YORK, NEBRASKA -- Ik ben heel goed, aardig en terzake kundig geholpen door een medewerkster van de helpdesk, stap voor stap werden mijn problemen tot volle tevredenheid opgelost

I have been trying to assist our Australia Post in unraveling an unusual confusion between MyHeritage and DHL-USA tracking numbers of packages sent to me, for which I also called MyHeritage sending dept. And although the mystery has not yet been solved, yet my call was taken and listened to by a very gracious lady. I can continue investigating the postal confusion in my country end of things. But I highly commend the kind and considerate ear of MyHeritage.

My project got stuck synchronising with my family site, and the operative in customer support talked me through how to resolve this on my computer.

VIRGINIA -- I could not log into my DNA Matches. For some reason, my account had been deleted. It is now working! THANK YOU VERY MUCH!

OXFORD, MISSISSIPPI -- The individual I spoke with was very professional. My problem was not solved!

Annual renewal payment taken without any reminder. I called support and left message to say I no longer required service and hadn't received a reminder. Heritage called next day to suspend account and provide full refund. They also said they were working on reminder policy. Great job guys.

My problems with cancelling on line were quickly resolved by the intercession of one of the team at myheritage. I was sent a polite message to tell me my subscription had been cancelled.

I signed on to MyHeritage to look at my family tree. I couldn't look at the tree without purchasing something. I did NOT want to sign up for a plan. I just wanted to look at the FREE Family Tree. As soon as I clicked out of it - MY HERITAGE CALLED ME. I told him I thought that was an INVASION of my privacy and I deleted everything.

I just received an email saying they had death details and electoral roles details in Queensland for a person I have on my database. That person happens to be me and I am not dead and I do not live in QLD!

LOS ANGELES, CALIFORNIA -- I have not subscribed to any service and was charged $100+ on my credit for a so-called automatic renewal of MyHeritage service! This is mere thievery and The customer service is not responding. Even more frustrating that I have once been interviewed by MyHeritage for a position in their offices in Israel! Bad customer service, charging credit cards in the most unethical manner! I will cancel the charge via my credit card company and leave very bad reviews to future innocent customers.