WESTERVILLE, OHIO -- I purchased a car at the end of April 2017 from a local dealership. I have been satisfied with them! It is this warranty company that has made me feel like a fool and blatantly disregarded my gender as not knowing anything! On a recent trip over 90 miles away, my car had flashed the service engine soon light. I proceeded to continue to my destination and not one but two lights joined the service engine soon light. It was the tire light and reduce engine power light. It was like a Christmas Tree!
I immediately got to the shoulder and turned off my car. Looked online to find what it all meant and found out my Stability Trak was going out. I had my car towed to avoid any further damage to find out the warranty would not cover the parts. I called National Auto Care directly and the Customer Service Rep Tim, proceeded to explain that if it is not listed they cannot do anything! I asked to speak to his supervisor and then chuckled under his breath to say, "What will she do?" He then stated he couldn't see her at her desk and would put me thru to her voicemail.
Well, this went downhill even farther when I heard him say to her, "DO NOT ANSWER THIS ** CALL." I thought, well he hasn't seen anything until now!!! I said, "Tim you really made a HUGE mistake for saying this" and maybe Customer Service Training would be the best thing for him since he obviously has no skills! He then says, "We have a protocol for you people and I would need to discuss this with her first." Which to me was, his way of just making her stay on the same page as him. I told him, then he should have stated that in the first place! His answer to me was, "All you women are the same and don't know what you are talking about!"
Purchased my car a year ago. Notice that fluids was running out of my car. I took it to my mechanic. Come to find out that the engine over heated. Called that National and they told me they will only speak to the mechanic and not me. A month has passed. They gave my mechanic the runaround and finally determine that my car overheated due to negligence on my end and will not cover it. I am not a new driver and this is not my 1st car. I had my mechanic for years and as soon as a notice anything I run to him.
My mechanic informed me that they had him jumping through hoops and calling back and forth. He told me to take them to court. He said he provided him with everything they ask of him only to still deny the claim. This place should be out of business but with sleazy company like that they will only continue business with a different name. It should be a law to protect people from insurance company.
BOSTON, MASSACHUSETTS -- I have requested cancellation for Gap insurance/tire & wheel insurance days after purchasing my car. I have been back and forth with between Boch Toyota South, Attleboro MA and NAC. Back in Feb 2014, when I purchased the car; I was offered warranties TOTALING $5,000. I wanted to cancel two of the extended warranties.
After many trips to Attleboro, the finance director signed the cancellations and promised a full refund. Then I contacted Chase Auto Finance, in turn refused to give any confirmation. I contacted National Auto Care to confirm; they told me cancellation request was expired over 90 days. I sent proof of the certified mail dated March 10, ten days after PURCHASED; the dealer's signature. THE CANCELLATION SPECIALIST Stephanie ** would not answer my calls and emails. Frustrated, I called and said wanted to call ATTORNEY GENERAL. Weeks later, she sent an email that her manager wanted proof of the dealer's signature.
WESTERVILLE, OHIO -- Purchased the policy through the credit union for a car that has over 95,000 miles. Purchased on 10/30/17. I had an oil leak problem on 11/6/17. Company refused the repair stating it was impossible to have gotten such a problem in 7 days. And would not cover the repair as it was a pre-existing condition!!! Asked for a review of the claim (sounded like the same representative handled the call) and was asked to provide service record from the entire time I owned the car. All of that was given to them by the dealer and this is the only place the car has been taken since purchased. I opted to cancel the policy and pay out of pocket. Do not purchase this warranty!!! if you are serious about your car repairs. Keep all service records!!!
OHIO -- National Auto Care is a joke. The supervisor Kristy is so rude. After reading the reviews I automatically knew they were going to deny my claim & the next morning I got a call from my transmission coming saying they did deny it. This company is out to keep money and take from us. Please stay away. Now I have to pay for a transmission that should be covered by them. I will continue to work until I have justice.
OHIO -- I bought this warranty under the advice of my Credit Union and thought I'd upgrade to their premier "Platinum Protection Plan" to cover everything but, of course, what you need isn't covered. The contract names several detailed components that are excluded, but unless you're a mechanic??? When I called customer service to see what the special exceptions of my Platinum Plan were (since they're not listed under my plan), the representative started rambling off a list of components, oh my God!
I asked if the website listed them and all she could tell me was that these are part of an exclusionary list and the plan would pay for anything not on that list (isn't that how all of the plans should work? Why am I paying more?). Alas my simple coolant thermostat isn't covered (by the way, my dealership mechanic says he's never heard of this being excluded). DON'T BUY ANY OF THEIR COVERAGE PACKAGES, please research and pay the extra $$ for a decent warranty...you get what you pay for! I'll be calling my Credit Union next and telling them shame-shame-shame for recommending this company to their loyal members.
NEW BRAUNFELS, TEXAS -- I never buy extended warranties, but the representative at Randolph Brooks Credit Union in New Braunfels, Texas, discussed how he had purchased a Ford F-150 just like mine, but one year newer. He said he purchased the Gold Coverage for his vehicle and the backup camera stopped functioning. He stated the cost for the repair of the new camera at the dealership in New Braunfels was $1500.00 and National Auto Care warranty covered the entire amount.
Based on his representation, I bought the policy. The cost for my National Auto Care warranty was $1778.00. Yesterday, I had my F-150 brought in to a repair shop recommended by National Auto Care. The two items needing repaired were the A/C Control Unit and the Backup camera. National Auto Care verbally denied both claims based on the fact that those two parts are not specifically listed in the warranty as a covered item. The policy discusses covering the A/C system but the control unit is not a listed part and therefore they will not cover it.
I have made repeated request to Ryan ** at ** to please give me a written denial but have not received a reply as to the writing of this statement. Based on my experience with National Auto Care warranty company I would advise you to not do business with the company. I would also advise not to solely trust the opinion of the individual attempting to sell you the policy because they make a profit off of selling these policies. The Randolph Brooks representative I spoke to yesterday said they make very little off these policies and sell them as a service to their customers.
We purchased this warranty in December of 2011. Never got copy of policy and said it was a power wrap and dealer said was bumper to bumper. We have engine trouble now and a year to go on contract. They tell us it only covers external no internal. 3,500 dollars later we are out. Please don't buy any.
ATLANTA, GEORGIA -- I bought a 2010 Lexus GX 460 so that I can use in my family vacations. It has been two days my vehicle is in work shop to get its A.I.R Pump replaced. First it was tomorrow till they can come and approve my charge; However to my surprise, now they say it's not till Monday (6 days later). I had to cancel my trip and pay all the cancellation charges because of them. The so-called manager Ms. Kristy/Crysti is rude and has no customer service attitude. She can be reached at 1800-548-1875 option **.
WESTERVILLE, OHIO -- The extended warranty on my vehicle expired recently, and I wanted to post my experience with it. I bought the Pinnacle Plan from National Auto Care in Ohio (off the internet, and actually through a Ford dealer in Illinois or somewhere; I'm located in Texas) just before the factory warranty expired, and the extended warranty was for 50,000 additional miles.
I had read a lot of good and bad things about extended warranties and this company, but didn't want to go without a warranty as I was worried about potential repair costs. The vehicle is a Mini Cooper, and BMW parts are typically not cheap.
So, I went along for about 3 years and did not make any claims, and then as the end of the warranty period was coming up I took the car into the dealer to get the A/C and the other things that had broken fixed; I couldn't ever find the time to go into the dealer but as the warranty was about to expire I had to get on it. The items totaled up to about $2500 or more I think.
Anyway, it took less than a day for the dealer to get the warranty company approval and everything was done, that is, there was no squabbling about what was covered and what wasn't. The dealer got confused about the rental car costs, and I had to file separately to get that payment later, but the company sent me a check to cover that pretty quickly as well. Overall then, I thought it was a good deal - the warranty more than paid for itself, the warranty company was easy to deal with and overall it worked out well, so I would recommend it.