Netspend - Page 7

AUSTIN, TEXAS -- I received a VISA gift card from a friend. The card was issued by NETSPEND and requires activation before use. I attempted to activate this card online, but they require personal info such as birthday and Social Security Number. I am very reluctant to give this information to anyone, especially for a GIFT CARD activation. So I contacted the company and they kept insisting that it's a Federal Law that requires this information to be collected. I asked the representative to give me more information on this "Law" but he couldn't and kept saying it's the law.

So I finally told him that I will be calling the Texas Attorney General's office to find out more about this law and to complain about NETSPEND and he finally agreed to activate my account without my personal info. But the card is activated for limited use, which means that I have to physically go to a store to purchase things, and I can't do any online shopping...and that's just fine with me!

DALLAS, TEXAS -- Got what we thought was a debit card for 83 year old mom. She tried to activate but they want ALL your personal information. She was so confused by them after 3 hours on the phone she dropped it in trash. Sister called month and half ago to get money back minus fee. Said they would get another standard debit card in mail in 1 week. Month later nothing.

Today I'm talking to Wilbur?? He doesn't seem to understand English very well and who said it would $5.00 fee to get our money back (in addition in $3.95 fee up front on purchase). So I'm Pretty sure nothing will ever come of this other than losing $53.95. WALMART should be ashamed to put this company on the shelf, but then they have a history of screwing their customers.

Misleading package!!! what a SCAM!!! not a prepaid gift card that can be used anywhere. more like credit card.

This thing is on the gift card rack and it is not a gift card!!! read the fine print!!! of course after I bought it like many poor consumers. I read the fine print. This is not a gift card!

Do not buy or charge this card with money unless you are prepared to give your name address #SS number and basically sign up for a credit card.

They will not issue refunds after I called them(1866-609-2020) it must be activated to issue refund.

I threw my card in the trash after spending $50 on it. What government body allowed this POS to exist? Netspend scamming benefits from all the cash they collect from people that have activation issues!

ELKINS, WV -- On 02.18.16 I received an email from NetSpend regarding my prepaid card. Informing me that I must update my account information within 1 banking day. Banking Day = red flag number one. When I clicked the link to the website to complete the above instructions, a webpage with emoticons loaded. Red flag number two. I am very cautious anyway, so I logged in with a false username and a false password. Walah, I was in to the screen that wanted my card information, date of birth, etc. Red flag number 3. In fear that I accidentally logged into someone's account I backed out, and tried again. This time using a username that I know would never be taken and a password that was a mile long. Comprised of random numbers, letters, and symbols. Boom, still logged into the page to enter my entire life. I am reporting this to the Better Business Bureau. Based on common knowledge is stay away from this joke of a company.

TOPEKA, KANSAS -- I have been a NetSpend customer for over 5 years. I love that NetSpend does things my regular bank doesn't. I like the fact I get text messages every time I use my card. I like it only costs me 5 dollars a month and I have a savings account from NetSpend linked to my account and it pays 5 percent, so I keep enough money in my savings to offset any fees. The only issue I have ever had is with customer service offshore. To me these people are horrible. Eventually though, when I get customer service stateside, things improve and generally get better and fixed. No company is 100 percent but they have been pretty close. I would highly recommend them over regular banks.

I've had a Netspend prepaid debit card since 2011 and it has been the best prepaid card for me. I use it to have my paycheck direct deposited. I tried Account Now before and the fees were ridiculous, so I switched to Netspend. First of all, I get my check at least a day earlier than I did with other prepaid cards, and two days sooner than a paper check.

Also, they have overdraft protection. I have never seen this feature on any other prepaid card. It's easy to reload this card and the fees are really cheap. And they have a great referral program. If I get someone to sign up under my referral, they get $20 and I get $20 once they deposit at least $40. I love my Netspend card and highly recommend it to anyone who does not/can not use a traditional bank account.

MISSOURI -- My name is Dionja ** and I'm writing you because we were promised on this day for our overdraft account to be reactivated as promised in writing is not active. I've had my attorney review this as well. If you want my attorney info please let me know ASAP!! I've been with you guys for over 5 yrs and you're willing to lose a valuable customer whom referred numerous of customers as well.

I would like for this to be fixed asap as promised in writing. If not number one I'm closing my account with no more referrals, poor reviews, contact my team from Fox 2 news and continue to get my attorney involved! Please let us know ASAP so we can go ahead and proceed on our next move. Thank you...

I received a refund from services that I had purchased. When I originally purchased these services I used another card that is now no longer active. I had the merchant issue my refund onto my Pay Prepaid Card. I received the text that my funds were available and I went to the store only to be declined twice as well as at the ATM. I was told that my account was on hold until I can prove that the money belonged to me.

I already had money into my account prior to this so not only did they hold the refund, but the money that I already had. I had the merchant send in my original receipt and documentation. First of all when I called customer service, they were very rude and short with me as if I was annoying them by continuously calling. I asked to speak with a supervisor and was on hold for 2 hours and 45 minutes!!! I couldn't believe it. It's crazy! Worst customer service I have ever experienced.

After that time, I called again and the customer service representative wouldn't give me any information nor explain to me anything that was going on with my account only that the fraud department was handling it, but that they do not speak with customers.

It's very frustrating one, because it is hard to even understand the customer service reps, but two, they speak to you like your frustrations or complaints don't matter. This call was very disheartening and I do plan on cancelling my account once this is resolved. Very disappointed. They have my money and won't even address my issues. It's like they are withholding my own money!

AUSTIN, TEXAS -- I had paid my wife's insurance premium using my NetSpend card. My wife had an accident and totaled the vehicle. We canceled our insurance policy and they refunded our policy payments retroactively to the date of the accident. The insurance company sent 2 refunds to the card they had on record (NetSpend). One on Thursday and another on Friday. A day later my account was frozen without notice or explanation.

When I called customer service (and I use that title very loosely because they're third world country customer service representatives are barely understandable) they told me that my account was frozen due to fraud activity. Insinuating that I had committed some type of fraud. They also told me that I can have my insurance company take the money back and send me a check. This would release my other funds I have available on the card.

So, I called my insurance company and they told me there is no way to cancel a refund once it has gone through and accepted. They also told me that the card company can reverse the transaction on their end. But NetSpend reps claimed they are not able to do that, which is a blatant lie. I have a merchant account and I know first hand that transactions can be reversed by the bank or the merchant.

The representative asked that I send them proof of the transaction. I immediately complied and sent them documentation from the insurance company. This was on Saturday afternoon. They told me once they receive the documents it may take up to 8 hours to unfreeze my account and release my money. I printed out the documentation from my insurance company. I faxed the paperwork over to the number they provided me with. I received confirmation that the documents were received. In addition, I also emailed the same documents to the email address they provided me with. All emails were confirmed received.

There was never any response from them that night. I called on Sunday and asked for a supervisor. The phone representative avoided getting a supervisor by stalling and putting me on hold for 15 minutes. They did the same on Monday, Tuesday, and Wednesday. I have been placed on hold several times, for upwards of 40 minutes each time. I have document these phone calls for future reference.

The company's customer service tactics are proof that this is a criminal organization who intentionally refuses to help their customers and attempts to defraud them of their money. Unfortunately, I have given up after spending so much time trying to rectify this matter and have gotten nowhere with these people.

I now believe the money has been stolen and I am forced to take legal action against NetSpend and Meta Bank. In addition, I will be filing a criminal complaint with the New York State Attorney General's office as well as the Office of the Comptroller of Currency. After reading about so many customers who have been robbed by this company I have come to the conclusion that the defrauded customers should file a class action lawsuit against these criminals.

MILWAUKEE, WISCONSIN -- Trying to get a bill paid due to bank account not being in order. I purchase the PayPal debit card. I put 50 bucks on it to cover the bill. I call to activate the card and I get asked maybe about a 4 to 5 times my address and SS. Finally I get a customer service agent who lets me know that I need verification credentials in order to activate. OK. Not so bad, but after faxing in some info.

I called back to check for activation as I had sent everything they needed to verify me. I got in touch with an agent after the same vetting process that I received earlier. The Agent states that they were unable to see my SS card due to the fax (which was fax from my workplace so I know that it shouldn't have been horrible quality).

So I sent two more faxes with a brighter resolution just in case so there would be no issue. I wait their 8 business hrs and call back to check and the agent tells me this time (after the same crappy vetting process) that there is problem due to the difference in my current address and my old address on my DL and I will need mail to verify my current address.

So I faxed mail, a bill from AT&T that has my address and name on it. Called back after another wonderful 8 business hrs only to find that the mail wasn't good enough and I needed an actual bill, which it was. Hold on, it gets better folks. After resending via fax numerous times, I give them the weekend to square this. I call them and this time they are not receiving my faxes now. I sent these documents over 10 times and they can't locate the info. All I want to do is pay a bill. They have all my current info but they still can't activate my card. Meanwhile I got 50 bucks I can't spend and my Internet account is about to go up due to lateness.

So I'm heated of course and decide to talk to MGR, on hold for about a half hr I reach a supervisor who tells me that whatever dept hasn't sent up my information and that in order to be able to use the card to pay a bill online I still need those credentials authorized. This is after at least 4 to 5 calls to NetSpend, two to three people asking me my address and social three different times and on each call.

So with that I was fed up. I want my money back. **, I think her name, informed me that it will take twenty business days in order to get my money back, which I heard prior while snapping on an agent on the phone about them not getting my info after at least 24 business hours. This is actually the second time I have talked to ** who has no Idea what is happening or why my info has not been processed.

So I'm fed up of course since now my bill has defaulted and I have the money that I was to use stuck at NetSpend. I chose to not use the card, they wanted me to just activated for store use early on but I refused. So I asked for money back regardless of the twenty day wait (which just seems ridiculous).

So I took down ** info and tried to get her managers info which she refused. I wanted some type of confirmation that I would get my money back and she had none just the ref number they gave me for the initial fax that they could never recover. SO now it's about two and a half weeks past the twenty days and I give them a call. I get ** who states that someone never deposited the check that needed to be sent. Of course she is so sorry, not sorry enough to expedite my money because another twenty days needs to go by before I get my the money.

So I give in, just activate the card so I can use the money on something. I'm sure that works for them because they get a nice 5% of it. Something tells me that this was the plan all along. So, way too much hassle just to pay a bill. I wouldn't recommend to an enemy or maybe I would. I would def stay away from NetSpend and all its associates.