Orbitz Hotel Reservations Consumer Reviews - Page 6

SCOTTSDALE, ARIZONA -- We booked a two night stay at the Scottsdale Resort and Conference and pre-paid. Upon arrival at the hotel we were presented with a $16.00 per person per day surcharge. This effectively added 22.2% to the cost of the room. We were advised by Orbitz, after returning home, that the $16.00 per day per person charge was buried on page six of the very fine print of the Orbitz website.

NEW YORK -- I booked and paid my staying in a 4 star hotels. After 10 days from the confirmation they wrote to me saying "Sorry, no place for you, we will refund you but we cannot find another accommodation for you". I then had to find another accommodation ALONE in Manhattan one week!! Before flying there in August!!! JUST TERRIBLE.

I recently stayed at a Hotel offered by Orbitz. Upon checking out of the Hotel (Days Inn) the hotel charged $50.00 less than what Orbitz has originally quoted. When I contacted Orbitz about a credit to my account they told me that the price quoted at the time of booking was the lowest price and that they could not refund my $50.00. What a rip-off. I will never use Orbitz again and I will tell all my friends and family to never use Orbitz. They suck and so does THEIR CUSTOMER SERVICE!

CHICAGO, ILLINOIS -- I made a reservation through Orbitz for a week at the InterContinental Hotel in Chicago. Several months before I was to use the reservation I contacted Orbitz to tell them I was being deployed on active duty and would not be able to use the hotel accommodations. I was told that they had a 100% NO REFUND policy and that was simply the way it was. I would suggest if you consider using an online travel agency you NOT consider Orbitz as they have a 100% NO refund policy regardless of when you have to cancel your plans.

LOS ANGELES, CALIFORNIA -- I, too, have gotten the total runaround from Orbitz. They owe my wife a deposit for a cancelled hotel reservation, $100. We've been trying for 2-3 months to get them to pay up. Each time they send the same canned e-mail. We can't even get a corporate phone number of contact from these people. Stay away from Orbitz!

DETROIT, MICHIGAN -- I booked a hotel room online for our family. As soon as it went through, I noticed that it listed 1 person, not the 3 adults and 1 child in our party. I immediately called Orbitz and after being put on hold a long time on a shaky connection, was informed that I would be charged $25 because they needed to cancel the reservation and book a new one. I told them I wouldn't be using Orbitz anymore -- obviously. Rip off!!