SPRINGFIELD, MISSOURI -- I went in for an oil change. They did not check fluid levels of anything and charged me the full price. Immediately after leaving I had a coolant leak. I took it back and they said they had to charge me to test the coolant system. They did not even pull it in and came back saying I needed a new radiator and it would be 600 or so bucks and it was not their fault. I asked how they did not see it when they did the service and they said it must have blown a seam in the radiator when I left. They are scamming to the highest degree and no one should trust them for even the simplest of procedures.
LANCASTER, PENNSYLVANIA -- Took my car in for a routine oil change. When I left their lot, my clutch started drifting to the floor without catching. I took it back to them and asked if they did anything to the clutch. Of course they didn't touch it!!! But by sheer coincidence, the clutch cylinder went bad and needed replaced, just as I was leaving. After a lot of complaining that I was being ripped off, I had to pay it so I could get my car on the road. The next day I couldn't start my car. Still sitting, can't figure out what's wrong, but won't go near their store.
I've had this car for 1 1/2 years and never had a problem at all, one oil change at Pep Boys and two things just break within 24 hours. Just coincidence? I talked to the service manager and concluded that the clutch thing must be a coincidence, since they weren't near it for the oil change, but now that it won't start too, that's just too much coincidence to believe.
BROADVIEW, ILLINOIS -- When you are the victim of deception and misinformation. I have a 2006 Chevrolet Cobalt. I needed a simple oil change. Upon getting to the service desk at Pep Boys, I was asked what service I needed and the make, model, and year of my vehicle. I was offered two types of oil changes and I chose the least costly, the price of which, was quoted as $19.99. I ended up being charged $27.87. Here is the cost breakdown: parts were $21.13, labor was $2.55, "other" (shop fees) was $1.89, and tax was $2.30. At no time before the car went into the bay was I informed that the price of the oil change would be greater than $19.99.
When the car was ready, I inquired why the price had escalated to $27.87. I was told that the car needed "a little more than five quarts" and the $19.99 oil change was based on up to five quarts. I was also told that the oil filter was a more expensive type necessitating an extra charge. Of course, the charge for the shop fees were not included in the $19.99 quote. Wouldn't you think that, with all their self-espoused knowledge and expertise, Pep Boys and their employees should have known the actual cost of the oil change and quoted me an accurate price before the car went into the bay?
It was a rip-off as far as I'm concerned. Never again will I go to Pep Boys and the word from my mouth to others will be to avoid them like the plague.
I went to this location based on reviews. I don't know how they had four good reviews because their mechanics suck. The service advisor ** is very professional and should be working in a better place. He is truly better than they deserve. It took an hour and a half, as I stood and watched ** do everything but work on my car. I know that he knew it was my car because I was staring right at him. He went to socialize and give a hug to the cashier as he went to get washer fluid. He drank his soda, and talked with **, (another mechanic?) sitting on his ass, playing with his phone.
The thing that pisses me off is it should have only taken 45 minutes. I was the only car in the stall except for one other which had a mechanic who was actually constantly working on his customer's car. ** should not call himself a mechanic. He is lazy and uncaring.
My wife took her new 2010 Camry into the Pep Boys on Davis Highway in Pensacola, FL for a routine oil change. Service was promised to be completed in half an hour. More than two hours later it was done... well, almost done. She left the shop and went about four miles home and noted that it was a little noisier than usual. We discovered the oil cap had not been replaced and the engine was covered in oil... and a portion of the sound blanket soaked with oil. She called to complain and they did, good for them, send a tow truck to retrieve the car. They "cleaned" the car and she had to pick it up after hours.
Well, the engine is not clean, the hood sound blanket is still soaked with oil and there is oil still dripping from the frame because of their poor cleaning. How hard is it to do the job right??!! Forgetting an oil cap is not reasonable. AVOID PEP BOYS! They cannot be trusted!
PROVIDENCE, RHODE ISLAND -- My 20 yr old daughter saw a sign out front for "$20 oil change" and stopped to get it. They told her that price was for the "cheap oil" and her Hyundai Accent required the "good oil" for $32.95. Then they looked up her car and told her that instead it required 7 quarts of oil and would cost $44.95. The car is a 2008 Hyundai Accent that requires 3.5 quarts of oil. These scumbags thought they could take advantage of a young woman. I am glad I educated her about these type of things. She left in a hurry. Avoid this place.
MARIETTA, GEORGIA -- We were the victim of deception and bait and switch. We have a pick up truck & needed a leaking tire repair & simple oil change. The dealership was not open on Saturday, so we went to the local Pep Boys. Upon getting to the service desk at Pep Boys, the sign showed an oil change for $19.99 which we chose. The bill was $40.16 & we paid, thinking it included the repaired tire. When we got to the truck, the tire was in the bed, not repaired. They then said they could not fix the tire, so the $40.16 was just for the oil change! They pointed out some fine print on the oil change price that said, "after $13.00 rebate"???
At no time before the truck went into the bay were we informed that the price of the oil change would be greater than $19.99. When the truck was ready, the price was still more than $19.99 plus $13.00. We were told that the truck needed more than five quarts so there was an extra charge! Our truck has never needed extra oil, even at the dealership. We called their corporate office twice and they had a "no-care" attitude. We sent off for the $13.00 rebate and have yet to receive. You better believe we have copies of EVERYTHING. It was a rip-off. Never again will I go to Pep Boys and the word from my mouth to others will be to avoid them like the plague.
MADISON, TENNESSEE -- My car unexpectedly needed service on a Sunday afternoon. I needed it for work. I took it to Pep Boys. I have continued to take it there. ** the manager is very fair, the employees are also honest & they back their work. I would highly recommend them for any car.
WEST BERLIN, NEW JERSEY -- I took my truck for an oil change to the Pep Boys in Berlin NJ and paid more than $45. Then when my regular mechanic was looking at the truck for another problem, less than a month later, he saw that the oil filter looked old and corroded. Apparently the tech didn't take the trouble to replace the oil filter. It was a bit difficult to remove and was full of gunk! No more Pep Boys non-service for me!