PORTLAND, OREGON -- This is the preferred mail order pharmacy of Hometown Health Insurance. I mailed my prescriptions to PPS in Portland, OR all in one envelope with ID and insurance card via priority mail with tracking number. I received a missed call from PPS with no voicemail, I called back to be told no one called me. Within <2 hours, I received a text from PPS requesting I call. I immediately called to be told no one texted me.
Ohhhhhkkkk, the next day, I receive a text stating my prescriptions have been shipped via USPS (United States Postal Service.) Within an hour, I receive another text stating we've received your prescriptions, we can't fill until you call us. I called immediately, I'm told no one called you. I inquire of the text received that my prescriptions were mailed and asked WHICH of the 9 prescriptions were mailed?
The tech reads that 7 of 9 were mailed out, I inquire of the remaining 2; I'm told 1 - they just left holding and 1 - they claim they didn't receive. "Uhhhh no, all 9 were shipped via Priority Mail in ONE envelope, you need to find the 8th and where and why isn't the 9th processed?" "We can't find it." "Ok now, cholesterol medication?" "Well then, call my Dr. and have her OK it with you then, not my issue, yours."
Next? Fed Ex shows up at my door with a box of meds that were supposedly sent USPS... Huuhh? So I call to ask if I was charged extra for this, I did NOT express my meds. Answer? Ummmmmmm not that I can tell. OK! I have had more inconsistent communication both via phone and text than is comfortable for me to trust this company with my medication. If they are THIS INCONSISTENT in BASIC communication, are they putting the right patients' meds in the right bottle, shipping to the right person? SCARY!!! Check your meds upon arrival. Look them up via Pill Finder and make sure the med in the bottle matches your prescription.
PORTLAND, OREGON -- Absolutely nothing. The Postal Prescription Site continues to deteriorate. So now I have to order my refills by telephone at their 800 number. At least that still seems to work. So why does the Washington State Healthcare Authority continue to afflict us with an inferior prescription service? Is it actually a big Democrat kickback scheme? After all, both Oregon and Washington are controlled by leftists.
The situation has become so ridiculous that no speculation seems too wild at this point. And now it seems that Kroger has stuck its big foot into this mess. Think Walmart. Well anyway, the only cure appears to be bankruptcy for Postal Prescription Service. I see no other way that Washington State Employees and Retirees can obtain serious prescription drug service.
PORTLAND, ILLINOIS -- I enrolled in Medicare Part D drug coverage effective 1/1/18. The insurance carrier, Cigna HealthSpring recommended Postal Prescription Services as a preferred provider, offering even lower co pays (my cost) than their own mail-order pharmacy. I have now received 3 prescriptions from PPS, and my internist ordered 2 more today. The service is excellent, accurate and fast. Their website is easy to use, and I was able to track deliveries precisely.
The 2 prescriptions added just today are in their system, and I am confident that they will also be filled and shipped perfectly. Having never heard of PPS before, I was a bit concerned about an unknown company. However, I am very happy to have been referred to PPS, and I will gladly continue to use them as my primary Rx source.
VANCOUVER, WASHINGTON -- After being with PPS for years, I had to change doctors and insurance. Making any changes has always been difficult for them. This time, I had to call 4 times, talking to a different person each time. Every time, it sounded like the changes had been made and the order on the way. Each time I was given different steps to take. Since the order didn't come I called to check the status. There was no order! They said the doctor hadn't responded. The doctor's office said they never received an order.
Now PPS says they don't take my Regence insurance and maybe I should go elsewhere! So, I will. In their favor, past filling of prescriptions was fast. However, every time I've had to make any changes, it has always involved this kind of headache.
PORTLAND, OREGON -- MailOrder pharmacies get a bad rap for being heartless and greedy but this place cares. They have always gotten my meds to me in under 3 days from date of order and the only time they made an error in which address to ship to they immediately went to work making it right. The gals they have answering phones are always polite and I'm very happy to have them as my pharmacy!
PORTLAND, OREGON -- PPS sent me an insufficient number for two of my prescription medications in mid-September and refused to make good on what I ordered and paid for. Their explanation was they could find no error. Their lack of attention puts me in some jeopardy as I will run out of two medications, and one is heart related, before I qualify for a re-order. I will never use PPS ever again. This is unconscionable on their part.
PORTLAND -- Due to my insurance, I've had to use them for many, many years. In the past, until they improved things, I was very happy with their fast service and easy to use website. Simply put: I am not happy with the new look of their website or its lack of functionality. I've worked with computers, applications and networking since 1978 so it's not that I am not tech savvy. Intuitive it is not. Easy to maneuver it is not. I have ended up using the phone to order refills and even that process is more lengthy.
I just attempted to login and find out why my refill has yet to arrive even though I have received a notice from my clinic that the doctor signed for it nearly a week ago. At first in January I thought I'd gotten to a spoof of the site. No notice to us that there would be a change or what it would look like. Nothing. Once again, "progress" is slow, inadequate, and repelling - not an improvement. The final blow was when I write this review on their website, and upon completing it, there was only one option - "Cancel" as the "Post" button was grayed out!
PORTLAND, OREGON -- I have had nothing but headaches with this company. Every interaction with them has resulted in me needing to call them back to clear up their mistakes. In general, their phone staff is not friendly. I also don't appreciate that I can hear other customer service reps in the background talking to customers about their prescriptions and using their name. I should NOT hear anything about anyone else's prescriptions!
I have now tried 3 times to get my husband added to our account. The website says an email has been sent to him allowing me access. The customer service reps tell me that they show the email has been sent and will send another. He never got the confirmation email. I just feel that their entire system (computers and reps) are inept! At open enrollment time I will be looking to change my insurance carrier just so I don't have to deal with these clowns.
PORTLAND, CALIFORNIA -- People are rude and not knowledgeable of the industry they are in. Typically you get a bargain in mail order prescription services related to your insurance that is 3 months of medicine for 2 months of co-pays, not this one. It just is not worth the hassle dealing with these rude people telling you your Rx was canceled, and them having a bad attitude, and no knowledge, when you can go to your local pharmacy that knows you and pay the same thing and not have to wait. This one you just get 2 months of medicine for 2 months of co-pays and no bargain and a bunch of hassle and rudeness.
PORTLAND, WASHINGTON -- This one is pretty simple. Thought I would go to the PPS website and re-order some of my prescriptions. Well, they just hit a new low. A screen printout tells me that the website is not available. How's that for escaping your responsibilities?
Well, I'm a retired public employee of the State of Washington. Our ever-lovin' Health Care Authority still limits both retirees and current employees to PPS. What's wrong with this picture? Is it a giant Democrat kick-back machine? Your guess is as good as mine. Am so ashamed to have invested my life in what became a radical leftist state.