BROOKLYN, NEW YORK -- Been with Progressive for a year and a half since getting my motorcycle. Growing up on Long Island and living/working in NYC area I have a bike for recreational used to ride with friends and family on Long Island that have bikes. As such I keep my bike on LI. All was fine until one day their system screwed up and changed my garaging zip code from LI to my new city address, tripled my premium, and said payment was due in a week, and that I had not responded to a previous request for proof of garaging address.
First I never received such letter, second are they crazy with 1-week notice on such a change! And third, it was their mistake. My garaging address never changed! When I explained that while I moved in the city area my garaging has not changed and is still on LI and that is what I reported, they told me they would take care of it. Then they told me they couldn't.
Then they apologized and said they fixed it and I have no change in premium. Then they wrote back demanding proof that I live or pay bills at my garaging address when they already know it is garaged at a friend's place (or at my parents' place) on Long Island and that I don't pay bills there! Worst experience ever!! I supposed if I get a boat and keep it in a friend's backyard they would charge me as if I kept it in the East River or the Hudson!
OAKLAND PARK, FLORIDA -- I had my 2 cars scratched by vandalism in Oakland Park Area, I claim the insurance (Progressive). They offer do the job by themselves or do for somebody else. I decided to do with them and I had the worst experience. The service and at the first look was everything OK. When they deliver back my Mazda I had to return to service due a very bad painting they fixed. When I received my Jeep the car was missing the original emblems, I had to return the car back, it took over 20 days between contact with auto-shop and checking pictures to everybody see I had reason.
Now I got a flat tire and I discovered the original rim was replaced by another one. Those guys stole my Original Rim replaced by regular one. Now I am coming back with police. About Progressive stay away from this company and what they offer.
OKLAHOMA CITY, OKLAHOMA -- A warning to policy holders of Progressive RV insurance: Unless you shell out $600.00 a year or more to have the roof sealant on your travel trailer replaced Progressive will DENY any claim you file regarding water damage involving roof leaks. It doesn't make any difference how good of a condition the sealant was in prior to your claim.
Our travel trailer was hail damaged causing a leak that damaged the ceiling of the RV. The lap sealant was replaced 3 years ago. An inspection of the roof on 04/12 revealed NO degradation of the lap sealant, only normal discoloration. There were no leaks prior to the hail storm. The first question the adjuster ask upon inspection of our unit was, "when was the last time you replaced the roof sealant?" Denial was based on the "maintenance" clause in the policy. This is a money making Dodge that Progressive uses to deny roof leak damage claims. After talking to a few RV service reps this seems to be SOP for Progressive. Let the buyer beware!!
LOUISIANA -- I was thoroughly disappointed in Progressive this morning. My fully paid policy needed a signed form returned to receive a discount they applied in the origin of the policy life. In the fifth month of the policy I receive a letter saying that I owe a balance of $170 for not returning documentation. The only problem is, I never received this documentation. I remained on the phone while checking old email and postal mail and had not one copy of the documentation that I would have gladly signed and returned.
The representative said that there is nothing he can do to help me, and that my policy is canceled unless I pay this balance. I was a 4-year Progressive customer. I will gladly pay the difference of another company's policy before I would ever choose Progressive or refer Progressive insurance to anyone. I am extremely disappointed in a company that has become more interested in TV commercials than people.
ILLINOIS -- We have recently had a major hailstorm in our area. This occurred on 4/28/2012. Six days later my claims representative made to my home. I was relieved for a minute. I proceeded to take my check and appraisal to the repair shop that afternoon. Upon inspection they informed me they would not be able to repair my vehicle for approximately 4 weeks. They recommended I called the company Progressive worked with to repair my windshield so I could at least drive the vehicle. I did this. (They also were idiots.)
I then called Progressive Customer Service to try to straightened out this mess. What a joke!! I had some rude a** that was no help at all. They have been great up to this point. May the Lord be with you if you ever have to make a claim with them!!
LARGO, FLORIDA -- I am very upset with the customer service that Progressive has. I was recently looking into purchasing a new car, and was a Progressive client at that time. I quoted what the change to my coverage would cost. The online customer website quoted a $23 increase, which was great. I then called my Progressive agent to verify this before purchasing the car. They came up with the same figures as a did. I then bought the car.
When I received my payment schedule, the payment went from $180 to almost $450. When I called and asked why I was being charged so much, they could not answer. I was also told that they would not honor my quote. I will never utilize Progressive again after the way this situation was handled.
JOPLIN, MISSOURI -- Progressive is wonderful until you need them in a disaster situation or when you need them to refund your money after they make a mistake with your account. I have been with them for almost 8 years and until this past year have been satisfied with them. When Joplin, MO got hit with the tornado, it took forever for a response, we had to deal with an adjuster that was a jerk, it again took forever for an approval of the estimate and for them to cut a check for vehicle repairs, reps were rude and misinformed about policies, and it became tiresome dealing with them along with everything else going on.
Also, when they failed to move an auto draft I requested them to change, they sent through an auto draft when there was no money to cover it, and it caused several items to go into overdraft. Thankfully I have overdraft protection, but they still will not reimburse me the fees their mistake caused. When you need them, you cannot count on them. From now on I am staying local with my insurance with an agent that is personable and cares. Apparently Progressive has gotten so big they have forgotten the daily struggles of their customers who have made them the multi-million dollar company they now are. I don't know, maybe they're too broke to refund my money.
My automobiles were insured with Progressive for 6 years. I recently bought a new car, and with financing had to get full coverage. My monthly premium with Progressive (spotless driving record and OK credit b-t-w) was well over $100 per month. I logged onto a search engine to find better rates, which I found easily- the only company that came in with higher rates than Progressive was Liberty Mutual.
I decided to change coverage. Every month on the 21st Progressive would take their auto pay out of my account. On the May 20th (2011), after I paid for new coverage, I called and faxed Progressive asking them to cease auto draft immediately and cancel my policy effective at midnight.
I did this at around 4 in the afternoon on the 20th, and since I cancelled auto-draft they said that the discount no longer applied, and billed me for $78 for the 8 hours the policy was still in effect without the auto-draft discount. YES REALLY!! They also sent the claim to collections, the company called me less than 60 days after I cancelled the policy and threatened to put it on my credit reports. By far the worst customer service in history too.