Progressive Auto Insurance Consumer Reviews - Page 6

OHIO -- I cannot understand how a company as large as Progressive has decided to force insurance agents to rate all their insured's who are businesses as one rate the highest rate they have no matter what type of business they have. Progressive also stated that if a business has a particular type name they will rate them based on their name no matter what they do in their business and how much you prove them wrong.

Today a lot of business owners have DOT #'s and are required to have other federal # and Progressive has stated if anyone who have these items they will be rated the highest rate they have even though they are not the type of business. Progressive also stated we as agents have a guideline to follow with Progressive but nowhere in this guideline does it state no matter what type of business you are or if you have federal # you will be rated the highest rate with Progressive which is triple or almost quadruple.

Also Progressive has said agents represent them, well last time I looked I thought we represented the insured. If an insured calls and tells us what type of business they do and provide proof is that not enough Progressive? Are you so greedy you don't give a care about anyone. You say it does not matter what type of business they are, you will use the highest rate will and they will still be protected. Then how come other carriers don't think that way? Is there not any way to stop this lying company and all their misrepresentations on the TV and infomercials. Come on someone?

I was told since I deliberately disobeyed them and if I do not rate my clients with their high rate I can no longer write for them because I am not protecting them, Progressive. This is sad. Force an agent's hands and say to keep your appointment with Progressive you have to rate all your business clients with our highest rate no matter what and if not you can no longer write with us. OMG!

I've had Progressive for 2 years. It was a relationship that started off well, but only went downhill. When it started, it was a nice low rate compared to other companies. I paid the 6 months in advance to get the discount. Then I switched to the month to month and discovered I could get text alerts when my bill was ready. I was very pleased, except after 6 months they stopped and I was unaware when my bill was ready and missed payment. It was extremely stressful being unaware when the bill was ready, although I knew it was usually the 20th, it would have been nice to continue to receive the reminders.

Also, frequently parts of the website just would not load, making it very difficult to pay online. So after another 6 months I thought I should just pay the next 6 months in advance again so I wouldn't have to try to remember every month or rely on the availability of the website. I went online and selected to pay for my last month and the next 6 months, entered my credit card information, and clicked through. I received no indication that anything went wrong.

Today, a month later, I have received an email stating that my policy has been canceled and that I still owe them for the last month. I am extremely dissatisfied that I was not warned that my policy was going to be cancelled. It is uncomprehendingly frustrating to have the money to pay a company but have to go over hurdles to get them the payment.

I checked my bank statement and no money was charged even though I ended the transaction without any issues. The insurance is constantly going up even though I have only had one fender bender (a decal on the front of my truck hit the work box attached to some other guys work truck) and was told it would not increase my rate. It is just starting to make me feel rather scammed.

I highly recommend you DO NOT use Progressive. And if you decide to for your first year, shop around your second because other companies will give you a larger discount for having it. Unless of course, Progressive's ineptitude results in a lapse in coverage.

I was hit by old dump truck (covered by Progressive) while driving on the interstate. It put me in a spin and I t-boned a pickup and then ended up down an embankment backwards. He kept driving down the highway until something flew off his truck and struck the Honda that had been behind me and witnessed my accident. She told him what he had done to me and he drove back to the site of my accident. The State Police found over 15 violations on the truck and towed it away.

I suffered neck and shoulder injuries. I tried alleviating the pain with 6 months of physical therapy until the therapist referred me to an orthopaedic surgeon. I then had shoulder surgery to fix a separated shoulder and several tears in the labrum.

I kept my insurance company informed of my medical progress and didn't even talk to Progressive. They called me and I told them I was under a doctor's care and would contact them when I was released. I decided to hire an attorney and was glad I did. I gave them all of my paperwork and he got me an excellent settlement. There is no way I would ever attempt to collect from any insurance company when I'm involved in an accident. Sure the 1/3 the attorney gets really sucks but all insurance companies will screw with you at every turn.

Also - the medical coverage on your own policy is worth every penny! I collected $10K + $10k because there were two vehicles involved and my medical bills were over the $20k mark. I had never had medical coverage until I was covered under my 2nd husband's policy. Now, I will never drive without it. The medical coverage is not subject to subrogation (sp) even though my health insurance company attempted to collect those funds. My attorney didn't even get any of the $20k! Pay the extra for that coverage. Just my 3 cents worth!

KNOXVILLE, TENNESSEE -- Progressive Auto Insurance does not care about the well being of their customers and will lie to get out of paying to have your car repaired. I was in a car accident August 2006. I ran off the road, into gravel, twice before losing control and having my car spin into a guard rail. The accident didn't involve anyone else and I suffered no bodily damage. After I get my car semi-repaired from the body shop Progressive suggested, I have since had to take the car back 3 times for problems they didn't repair correctly (leaking trunk, door won't open. The list goes on and on).

But now here's the Kicker... I also 3 bent rims on my car, bent so badly I cannot safely drive my car. One insurance officer says Progressive's not responsible for fixing that damage that happened in the wreck because there was already "scuff marks" on the outside of the rims and to replace them (making my car drivable) would be "betterment" making my car better now than before the wreck. I said I'd take re-furbished rims, they didn't have to be brand new, as long as they fix my car I would be satisfied. NO response, they won't even compromise.

My case has now escalated and now that I'm talking to a manager, he says it's out of their hands because I didn't describe the problem with the rims clearly and in a certain amount of time. Saying that the damage is new and that it wasn't there when I picked up the car from the body shop originally… basically calling me a liar. All you get is a run-around from Progressive and a headache. They don't care about you, your car or how low they have to sink to get out of giving customers what they owe them... what the customer paid for.

MASSACHUSETTS -- I called to get insurance on my new vehicle and was given instructions. I went online and paid my first month premium. When I called back the next day just to verify, I was told that the information was incorrect. This would cause a 5 day delay in getting my car on the road. I cancelled my policy the same day and it took almost a month to get the money back even though it was withdrawn from my checking account the next day. Customer service gave a different story every time I called. Very poor service. Will never use them.

MANASSAS, VIRGINIA -- I agree to have $152.88 a month taken from my account for insurance. The first month was $152.88 and it was to be the same for the next 5 months. Well on 7/23/2013 my account was charged $172 and now they're telling me it's going to be 12 days before they can give me back the money they stole.... I live paycheck to paycheck and this overcharge has caused my account to be overdrawn by $10.99 and they have no plans of covering my overdraft fees which was $35... I just don't understand how they can steal my money and hold it for 12 days and I'm stuck with overdraft fees?

Needless to say this company thrives on stealing money and using other people's money for up to 12 days. I wish there was something I could do but I guess since this is a big company and I'm just one person I may as well be talking to a wall right now.... BTW I canceled my insurance with these crooks and I changed companies and I ended up saving $40 a month. AVOID Progressive Insurance at all cost because they will steal your money too.

HAZARD, KENTUCKY -- I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss so I didn't renew. (There were no changes in the policy other than the rate, no claims or traffic tickets.)

I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven. I've tried to speak to someone from Progressive about this but they say there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me. This is absurd.

I worked for Progressive for 7 years. I saw so many problems and mistakes I would never insure with Progressive. Their call centers are like a human factory. Progressive's advertising is a huge scam. They claim to give you the price of other companies as well as Progressive. What people don't realize is when you get a quote your credit is checked. If you have bad credit, amazingly the prices of the other companies are LESS than Progressive. What it really means is Progressive doesn't want your business, so they throw you to another company. If you credit is good, then the Progressive quote is always LOWER. The call center reps are treated like robots. Every call is recorded and reviewed. They will give a bad review if you don't say the exact wording in the scripts they provide. I even had a manager follow me into the restroom to check and see why I wasn't on the phone. They have all these ridiculous measurements such as your average handle time ( how long you are on the phone with a customer ) Your available time ( how long you are not on the phone ) Every single word you say is reviewed and judged. It's all about taking as many calls as humanly possible. Most every caller is upset about something, price, service, etc. Working an 8 hour shift leaves you totally drained and exhausted from arguing with customers all day long. Stay far away from Progressive.

FT WORTH,, TEXAS -- I am writing this complaint on Progressive Auto Insurance. My pickup was hit in our parking lot by a lady in our complex. When I talked to her, her reply was that "I don't think I hit your pickup." I showed her the red paint that was rubbed off of her bumper onto the side of my pickup, I ask her if she going take of it. Her reply was no.

I turned it on to my insurance and ask if they would talk to her insurance co.(Progressive) which they did. I talked to her claim representative and he had me go and get an estimate. I ask him he wanted me send the pictures that I took of both vehicles, he told me that he didn't want to see them.

He called me the next day and told me he declined the claim because, number one the lady said she didn't hit me and, number two there was not a police report filled (police don't investigate accidents on Private property). I told him this, but he still declined the claim. They (Progressive) to this day has never looked at my pickup. It has been over 30 days since the accident. Thank you! FED UP.

If you have Progressive insurance, cancel your policy. A drunk driver hit our brand-new car while driving the wrong way on a one-way street. Progressive got us a rental & repaired our car in less than a week. We were told that we would get our $500 deductible back once "we gave them a police report" to clearly identify who was at fault. My car is not the same as it was before it was hit & the uninsured motorist part of our CAR INSURANCE only covered bodily injury not my car.

When I asked them about this odd coverage, they said my husband has to tell them that he wants that coverage. Last time I checked, full coverage was supposed to cover everything in full. Progressive insurance FAIL! This whole experience has cost me time, frustration and $560.