Progressive Auto Insurance Consumer Reviews - Page 8

SAN ANGELO, TEXAS -- I've had RV insurance for about four years on a travel trailer parked on my ranch property in West Texas. Last summer when I went down the skylight was broken and the kitchen had flooded. I replaced the skylight and resealed all the roof seams. There have been no leaks since then. Now the ceiling is starting to separate, the floor is spongy and the tiles are coming up. I called Progressive, they sent a letter immediately calling my attention to some language in the policy about maintenance and leakage. They also sent me a certified letter with the same information.

When I talked to the adjusted from the San Angelo office he told me he would come look at it, but he has looked at over 100 trailers recently and has not paid a claim yet. I took the day off work and drove out to meet him. He took a lot of pictures and said that even though I couldn't find the receipt, he could tell it was a new skylight and that damage from broken skylight is covered. He said he would not make the decision but his supervisor would call me next week.

I got a letter from him post marked the same day (he left my place at 11:30 am and his office is 140 miles away, do the math) with the exact same verbiage as the other two letters, except he denied the claim. These guys had their mind made up not to pay this claim as soon as I called. This company is a rip-off. They have low rates because they don't pay claims and they brag about it!

READING, PENNSYLVANIA -- I was rear ended by a man who has Progressive Auto Ins. He did not even report the accident to his ins, I had to. I had 6 witnesses including a Federal Fugitive Recovery Agent!!! It was his fault 100%. I am getting the runaround with Progressive on the repairs to my car!

The insurance adjuster is claiming my bumper can be repaired. My repairman at the dealer where I bought my car is telling me it cannot be repaired and expected to last any amount of time it needs to be replaced!!! The ins adjuster pretty much told me the dealer will lie about needing new parts just to get more money!!

I am going to believe my mechanic before I believe some adjuster. They just don't want to pay!! The difference is like $100!!! I am so irritated with this company, I am thinking of contacting a manager or someone other than this adjuster. Don't ever get into accident with someone who has Progressive. YOU WON'T BE HAPPY WITH THE WAY YOU ARE TREATED!!!

HARRISBURG, PENNSYLVANIA -- About 3 weeks ago, I noticed that Progressive drew $490.00 from my account when they are only authorized $64.60/month. Upon calling for a week straight to get to the bottom of this error and come to a conclusion as to why this was done, I found myself making no progress in resolving this issue. I finally was able to speak with a supervisor about this situation.

Apparently, someone with Progressive added my (non-license holding) fiancée to my policy (we use her checking account for payment) without any prior commitment and/or authorization. The supervisor promised me the entire amount of $490.00 back as well as the $60.00 in overdrafts from the bank within 3 business days.

I thought that I had straightened this entire mess out only to find out that Progressive put the money back into the account with a 3 day hold period which caused us to bounce 1 more check and another $30.00… We noticed that another $218.00 had been withdrawn from our account once again WITHOUT authorization! I have been trying to contact the Supervisor that I had previously talked with for about 4 days now with no callback… I have left 3 messages.

I am seriously considering filing a Civil complaint and taking Progressive to court. They have also managed to run our name with our bank through the mud due to the now (running) total of overdraft fee's creeping up on $120.00 within a period of 3 and a half weeks. I don't know what more to do about this. MY ADVICE to you… DO NOT drive with Progressive insurance!!! They don't seem to know what is going on in their own business…

TENNESSEE -- I recently had a motorcycle accident in which I struck a deer. The insurance company told me that my Honda GoldWing was a total loss. I had just bought this 1998 GoldWing about a month ago. It had a rebuilt title. I paid 8,000 dollars for it because it was in great shape and only had 48,000 miles on it. It handled and ran great, better than most used GoldWings that I had seen.

Progressive calls me and tells me that since it had a rebuilt title that they would only give me 5,000 for my loss. The fact that the GoldWing was rebuilt should not make any difference. It was in better shape than most used ones. As far as I'm concerned they suck. Do not get insurance from them. I also do not think that it is a total loss. They want to send it to a salvage yard and get money from them that should be given to me. They said that if I wanted the motorcycle that they would deduct the amount of salvage from what they were giving me. What crooks!

I moved to a new state and called to inform Progressive. I called 1-800-PROGRESSIVE. I told them that I needed to change my address and that I would like to add collision to my car. They quoted me a price but told me that I had to go to a local agent to do it, and they had to write me a new policy. Having just purchased the car, I didn't have the title yet. I contacted the local insurance agency Progressive directed me to and they said that I had to have the title and have the new registration for the state I just moved to. No title, no new reg, no new policy.

I then had an accident and didn't have collision. As it turns out, when I asked to have collision added to my policy, they could have done it right then on the phone! There was no need for me to get a new policy at the time. They informed me that they have a recording of the conversation and have requested to listen to it. It has now been a month and I have not gotten any farther!

I have been lied to by my "official Progressive" claims adjuster. He has told me that he has mailed the recording to my local office and it has not shown up in 16 days!!! I have done all the work digging up the dates, times and other info needed to find this recording and that are dragging their feet. I just want to hear the recording they say they have so I can figure out what to do with my car!

COLCHESTER, VERMONT -- I am EXTREMELY DISAPPOINTED in finding out that my rates have gone up because of some ** 'area rate increase'. When I signed up with your company I was quoted a fair price for my auto insurance. I now find my bill to be $10 more per month. I should not be lump summed into some category with other crappy drivers. I have an impeccable driving record, I pay my bills on time, and my payment and coverage should reflect that, not the driving habits of others in my area.

I will go ahead with this higher payment until my next 6 months are up. If I find that you have again raised my rate I will absolutely drop your insurance and I will report you to the Better Business Bureau as a company that misrepresents its promises to its customers. So much for good business practices in our world today.

CALIFORNIA -- Over a year ago my son rolled back into a big American made vehicle parked behind him in our parking lot. He still had his foot on the brakes when he rolled back. Our vehicle is sandwiched between two full-size SUV's so reversing out is a bit of a challenge. I was watching him from my apartment window and saw the brake lights reflect in her car window but too late to yell at him. We were insured with Progressive. Her back passenger side door was slightly dented.

It was a wintery morning and he did not see the grey colored vehicle. We sustained a minor dent to our rear door where the tire is mounted which came in contact with her vehicle. Progressive paid $2400.00 to the woman. In California the driver who is reversing out is at fault regardless of road conditions, why that car was parked right behind ours so on. We called the company and reported the accident and expected them to fix her vehicle but $2400?

Our premium went up so we dropped Progressive but they came through for us after seven years of premium payments. I know it doesn't cost that much to fix a minor dent on one door so she milked the company for her older vehicle and bought a new Honda SUV. She parked behind my vehicle one day again in her daughter's older vehicle, I yelled at her she is not getting another dime out of my insurance company (AAA) to buy another new vehicle and to get the hell out of our apartment complex (she doesn't live here), and if I ever see her there I will call the police for blocking us and harassment. The insurance companies are crooked so are the people today!

BALTIMORE, MARYLAND -- I was sitting inside my parked car when I felt a hit; a car pulling out of a parking space back-ended my car. I got of the car to speak with the driver who blatantly denied hitting me despite all the signs on my car (my bumper was dented, a lot of scratches and damage to the sensors on the driver side) and her car. I asked for her insurance info and her ID she refused to give me either one.

That forced me to call Montgomery county police, at which point the lady decided to give me her insurance information. I took a picture of the damages on both cars as well as her insurance card. Police stated that they would not come if no one was injured. I didn't think I needed a report as physical damages to both cars would be evident.

I called Progressive to report the accident, they scheduled me to get an estimate, I went to their office in Glen Burnie, got my estimate. They said the sensor on the back, they wouldn't know until Lexus dealer looks at the damage. A week later they called to tell me that it is my words against her words and the measurements do not match so they are not responsible. They stated after reviewing the damages: "not consistent to a car hit, looks like a vehicle hitting a solid stationary object". Absolute lie.

So why would I have a stranger's insurance information if she did not hit me/ Why wouldn't she ask for my information if she thinks I hit her? This is absolutely NOT acceptable, Progressive insurance NEED to take responsibility and PAY for my damages.

Never received my first bill after paying nearly half of my year's total as a deposit. Finally I received a cancellation notice. Called in and spoke with a very friendly and helpful woman who informed me that as long as I sent in the minimum due there was no issue. I told her I would be sending in the total remaining balance and confirmed the method of payment and the mailing address. A week later, I receive a notice that my policy has been cancelled.

I call in only to hear that the representative made no notes on the account, and since they have no "proof" that I called (because phone records apparently are useless) they would not be able to assist me in any way. Manager was by far the RUDEST customer representative I have ever spoken to in from ANY company.

He said it was "out of the realm of possibility that he would do anything to help reinstate my policy" and that they had mailed me back my check. He said there were only 3 people who could have taken my call, but that it was not his job to ask them about it, because legally he didn't have to.

Said to me "There is nothing that I will do for you ma'am. I suggest you hurry up and try to get another policy, because you are driving completely illegally right now." Then stated that he had nothing else to say to me and this conversation was serving him no purpose. Sorry that I tried to give you my business and money!! I don't know who is worse, the friendly idiot or the jerk manager!?!

NASHVILLE, TENNESSEE -- Upon returning from Active Military Duty, I spoke a representative from Progressive Insurance, explaining I would like to purchase an auto policy which would cover me when driving my dad's truck, or another family member's vehicle. I was clear in the fact I wanted full coverage to cover the vehicle I would be operating and would cover any vehicle or property to which I might encounter in an accident.

The Progressive Agent informed me that since I did not own a vehicle, I should purchase coverage under a "Non-Owner-Operator" Insurance policy. I was advised that such a policy would in fact "fully" cover me and any vehicle I would driving. Recently during a heavy rain storm, I was driving my dad's pickup when it left the road, and I crashed into the interstate guard rail, causing extensive damage to the truck, I was not injured. Upon contacting the Progressive company, I was assured that the accident would be covered, my dad's truck would be repaired.

Later I was contacted by the company and informed that there were numerous exclusions, found on pages never furnished to me, plus the policy coverage was so limited, their own representative stated "They never pay claims on such policies". So what they sold me and what I had was totally different. The policy of the company seems to "Bait and Switch".