RYOBI Consumer Reviews - Page 3

DENVER, CALIFORNIA -- Ryobi makes getting warranty replacement impossible, sold by Home Depot. Had a 40V Battery fail with warranty period and contacted their warranty dept. They only put me on hold and hold and hold. Terrible service and they are trying not to fulfill their obligations.

Had a one week old Ryobi cordless vacuum that quit after one week. So I called the customer service number only to find out that they could do NOTHING for me without the receipt. I paid cash and threw out the receipt with the packing material. I had Ryobi tools before and did not think I needed to keep the receipt. Now I am left with a useless hunk of plastic. I will NEVER again buy Ryobi crap or deal with Home Depot. Others have echoed the same situation here.

ANDERSON, SOUTH CAROLINA -- Received a letter stating that the CPSC had issued a recall for the Ryobi blower. The one I bought at Home Depot lasted just a short time before it blew up because of the defect fan blade. Call the company and was told that I had to send it back - the thing exploded. Should I keep it as a paper weight? The recall is just another ripoff from Ryobi!!!

ANDERSON, SOUTH CAROLINA -- Part is no longer available, on the market for 3 years and now they discontinue this part. Why not use a universal spring for this application or one from another model that might work - Drill press works well but without the return aspect of the Chuck it's not safe - thus throw the damn thing away, WHAT A WASTE!

Using my trimmer as you normally would and the support handle snapped off and I was not a happy camper. Called customer service. Talked to the nicest Rep from South Carolina named Raven. She was professional and handled me like I was family. I told her what happened and she took my information, gave me a confirmation number, and told me my new support handle was on the way to Florida. This is the kind of company we need in our great country.

Ryobi RY13016 has a rubber timing belt. Can you believe it? It worked as a maintainance nightmare in cars, that Ryobi put one in their wheeled string trimmer. NOW we can get to know the local Ryobi dealer. Comedian T. Bubba Bechtel refers to actions such as this as IGMO.

HAWAII -- I used their product four times total. On the last time, the motor overheated and would not start again. Called their "Service" Center and was told they have a "you-broke-it-you-bought it" policy. Well, I have a "you-treat-me-like-dirt-I-take-my-business-elsewhere" policy. They finally, begrudgingly, replaced the trimmer and left me a message that, "They're not likely to replace this again." How do you say adios in Japanese? SAYONARA, Ryobi. If I want to be insulted, I can always call my ex for free.

FLORIDA -- Received as a gift and used this approximately 10 times then would not start. Called Ryobi - no help from them. Took it in to a repair shop - they told me they get these in all the time and cannot find a permanent fix. It started twice at the shop - I paid them $30 repair bill and started it once after that then it quit starting again. Don't buy this unless you are experienced at small engine repair.

ANDERSON, SOUTH CAROLINA -- I purchased a Ryobi Model RY34001 30cc 4 Cycle Power Head Trimmer on July 13, 2011 from the Alvin, Texas Home Depot Store. I paid $149.00 plus tax for this unit. It worked up till Feb. 2012. March 2012, I took it in to their authorized repair center in Alvin, Texas, Gill's Small Engine. I was charged $15.00 plus tax for a deposit. It was not running and it was leaking oil. I picked it up in April 2012 and had to pay an extra $15.00 for it. Took it home and it ran for 3 minutes. It wouldn't start up again. So I call customer service up and am told I have to take it back to Gill's. Am I totally stupid? I would have to pay a deposit again to Gill's. I said, I'm going on the internet to complain about this and was hung up on.

I purchased this leaf blower over a year ago. I have been trying since the date of purchase to use the vacuum attachment on this unit. I have come to the unhappy conclusion that this attachment is a piece of crap. It WILL NOT STAY ATTACHED to the unit. I have even tried duct taping it around the unit and even duct tapping it to the open door. Nothing works. The blow molded part that attaches to the main unit is such a poor design that I'm surprised it ever got off the drawing board.

I can say this with some knowledge and insight, as I am a MOLD MAKER by trade. Some type of locking collar would have worked much better. I know it would have cost more to manufacture, but what is the cost of an unhappy customer? I personally will not buy any more of your outdoor products, nor will I recommend them to any one.

I would take it back back to Home Depot but I know they will not give me a refund. And it's a shame too. Ryobi USED to make such good products. But since the executives on the upper floors choose to outsource everything to CHINA, we consumers are left holding the junk in our hands. Don't they realize that we would gladly pay more for a product that actually works.

I had a similar situation with a line trimmer (weed wacker). After over 7 years of using a great Ryobi product it finally died (cracked head). So I replaced it with another RYOBI (one I thought was the equivalent). I have news for you new and improved does not always mean better. This one only lasted less that 2 years. WHAT HAPPENED?? I tell you what happened, MADE IN CHINA, that's what happened. No more Ryobi products for me.