RYOBI Consumer Reviews - Page 5

Had my battery charging overnight (they are older and it takes a few hours to fully charge). Awoke to smell of burning electric and plastic. Discovered the charger and battery smoldering and all melted. Called Ryobi cust service. On hold for 15 minutes before a person came online. Was immediately cut off. I called back and again was on hold a while. Service representative came on and I relayed the situation. She said that someone would be in touch w/in 72 hrs. That time came and went so I called back. The person I needed to talk to was at lunch and he'd call right away. He didn't. I shot off an e-mail to 2 Ryobi marking addresses I found.

I got a call from an engineer w/in 2 hrs. He could not have been any more accommodating. They are sending out replacement batteries and a charger. As he was an engineer, I inquired about my possibly looking to go lithium in the future. He explained this to me and offered to also set me up with lithium batteries and a charger. I started out displeased but now feel that Ryobi has backed their product to my fullest satisfaction. Sorry to read that others did not have that experience. Perhaps things are changing for the better. I plan on staying with Ryobi as until this situation, their products have served me very well.

I bought this item from Home Depot two years ago. I haven't used it since. The line breaks off or gets slung out so quickly. You're either trying to dig it out of the head or add another string. My gripe is the same as others. Just fix the problem. Please!

AUSTIN, TEXAS -- Have used this blower less than a year. Will not start. Spent to much time with tech support, did every thing they told me to do - no luck... Now they say I need a new corroborator!! At my expense. Never buy a RYOBI tool. No help from the company. Very rude operator. Asked to speak to someone else was cut off. My bad luck for not buying a name brand product.

CALHOUN, GEORGIA -- Suggestion for you, the reader: If the name written on the tool is RYOBI. Look into it all you like but N-E-V-E-R buy RYOBI.

SCREWVILLE -- Junk.

FLORIDA -- No customer service and can't contact corporate office.

ARIZONA -- Ryobi cancelled this product - can no longer get Biscuits. DON'T Buy Ryobi. It is junk for the novice - no care for customer service. Bought a rotor till that didn't work out of box. Will no longer buy anything with that name. Ryobi sucks. Buy Bosch, Oregon, porter cable etc. If you want to get your work done you can not depend on Ryobi.