Sheds USA Consumer Reviews - Page 3

PORTSMOUTH, NEW HAMPSHIRE -- I worked for this company. It was a great place until it was bought out 2 years ago. The people in leadership positions are clueless. When they hire people they lie and say it's a great place with great service. It's too late when the truth is seen. They fired all the people with decades of experience and knowledge for customer service and the industry. The people left in management are incompetent and decide how to handle issues with no knowledge of what it takes to create positive solutions. You will be dealing with people in NH that don't even know what you are buying without looking at a brochure themselves.

Get ready to pay more also because they are notorious for asking for more money after the purchase. Basically you have a company of people who thought they could buy a well run business, fire all the people who knew how to run it and just figure it out on their own. Complete joke! You have to know that it's going to be a ride if you buy anything from this company selling through Home Depot.

PORTSMOUTH, NEW HAMPSHIRE -- Have you ever had such a rude customer service representative that you said to yourself, "This company is not going to get one penny from me". Well this is that company. On a scale of 1 to 10 (best) they get a 0 in customer service, a 0 in delivery time, a 0 in product knowledge. First you have to pay upfront to get any information. Then they tell you delivery is two months out. Don't you dare ask for a sooner delivery time, you will get put in your place.

I have never written a review of a company in my life. The fact that I took the time to write one on this company is a big deal.**STAY AWAY** I think if you pay $1000 you should get treated with some kind of courtesy. They do not feel the same way. If you work for Sheds USA please review Emily's calls on 5/28/2013 and listen to how she treats your customers.

PORTSMOUTH, NEW HAMPSHIRE -- Sheds USA has a horrible customer service team. No organization skills what so ever. It took the 3 plus months to tell me that my inside water damage was from untreated nail holes (they put them there) all I was to do was paint or stain the shed within a certain amount of time to meet their warranty requirements. I did!! It came from the tongue and groove not sitting properly together. They tried to insult me by giving me $50.00 for paint. It's painted!! Two times.. I will be posting pictures on facebook shortly. Don't buy there sheds!!! They look nice, they will damage your belongings inside.

STONE HARBOR, NEW JERSEY -- Sheds USA installed a 12 x 16 foot shed on my lot - we noticed that the two lofts we purchased were installed only by nailing a 2 x 2 piece of wood onto the side of the inside of the shed, and they were not installed on top of the side walls. Their excuse is that is how they install their lofts. Keep in mind this loft is 12 foot long, and it is only supported by 2 x 2 pieces of wood. They sent a repairman to fix the problem, and he declared he only had 3 pieces of wood with him when he needed 8, and he would have had to rip out the flooring.

He also stated that that is the way they install their lofts. If anyone wants pictures of the installation, please contact me at stoneharbor2000 at yahoo.com with the subject line saying SHED LOFTS. Other than the lofty lofts, we are happy with the shed. It's a shame they skimped on the installation.