Sirius Satellite Radio Consumer Reviews - Page 7

Cancellation with Sirius is impossible!!! After a lengthy time on hold and several phone calls I still received a bill for $28.41 of which I refuse to pay, plus they have turned me in to a collection agency. This was on an account that was due to expire. I notified them on 2 occasions PRIOR to the expiration that I wanted to cancel. I firmly believe that they would have billed my card that was on file for the full year but fortunately for me, the card was expired.

I believe this is just another way for big corporations to sap more money out of consumers. I WILL NOT pay this bill! It is unfair and the public needs to be aware of these tactics to squeeze every cent they can out of you. Sirius SUCKS.

NEW YORK, NEW YORK -- I bought a brand new vehicle that had Sirius. I absolutely loved it. So when I traded that vehicle in 2 years later, I was thrilled to find out that my new pick also came equipped with the system. I had a small problem with service just a glitch or so I thought. I began calling trying to find out the problem. The problem was that Sirius had saved my credit card number without my permission and had charged my card for three years of service on a the first vehicle. A vehicle that I had not owned for almost 3 years.

When I demanded a refund I was told NO! That it is their policy to save credit card numbers and that they would not be refunding me my money. They finally agreed to refund 1 year of service. Even though I never ever give permission to save my account information and never authorized any automatic withdrawals. So beware never ever give Sirius your account number!!!

I have been a loyal subscriber for 5 years now ever since Howard Stern came to Sirius. Year after year the product gets diminished and Sirius charges me more for it. This year after sending a letter to Scott Greenstein and Mel Karmazin telling how unsatisfied I was with the product, I renewed my subscription only to find out they are charging me an additional $21.79 for a music royalty fee.

In addition they took away my online listening feature. If I want that I have to pay an additional $25.00 per year. Way to take care of your long standing customers Sirius, charge them more and give them less, that is a brilliant business plan. In addition the music channels are supposed to be AD free, well they are not.

I can't tell you how many times I have heard ads on Bluesville as well as other channels. Too many DJ's that talk way too much. They hired this idiot named Eddie Trunk who does a program on Monday's and all he does is talk and take phone calls. I am not paying for this, I am going to cancel.

These guys suck. Six months after the one year subscription they sent us an auto renewal notice. "Presorted mail" tri fold style labeled "important subscriber information inside". It looks like a scam advertisement. We almost throw it out in the junk mail bin. My Wife read it. Thank goodness. They informed us that they had renewed our subscription for us six months ago and they were sorry for the delay of notice due to their system updates. They were happy to inform us that they, without our authorization, renewed the subscription for one more year and, automatically deducted the 147.00 from our account.

Short of the longer story, with threats to them that we would go to the attorney general's office and the Dept. of Commerce, they reluctantly offer a half refund for the amount. After a long series of "no way" are we going to accept that they said they would put the money back in our account? We are still watching for that deposit to be placed. My advice don'™t give them your account if you don't want them taking out your money at will. In my state they call this theft. No to this kind of account access. Do business right or get out...

NY, NEW YORK -- I spent countless hours, sent several letters and emails going back from January, 2009 about a Sirius-issued "e-gift certificate" that I received as a holiday gift. I activated the e-gift certificate, attempted to use it and got a bounce back that the e-gift certificate was "invalid." Every call I have made to customer service resulted in the same way. With nothing! No one I had ever talked to at Sirius had even heard of a Sirius e-gift certificate. The last call I made actually gave me some hope. The person I spoke with actually understood my frustration and promised me that by the next business day I would receive a credit on my account. Never happened. I am beyond annoyed.

I let the subscriptions in two vehicles expire in hopes that someone from Sirius would call me to try any get me to reactive them. Boy are they going to get an earful. (Even though I may never get a call. According to the customer service reps I spoke with allege that no outgoing calls can be made -- total BS if you ask me.) I am a huge fan of Sirius programming. I think it's great. Really dumb people working there, though.

Sirius has a great product with poor customer service and billing departments. The customer service reps will lie to you. Always ask for their full name so you can reference the call later. The billing is terrible, NEVER give your debit card to them. I pay monthly because they have a sketchy auto-renewal system. Since I have the internet service, I get charged each month for $2.99 plus the $2 invoice fee that they love to take on because they send have sent me 3 invoices in 3 days!

If you have a credit card and plan on keeping the service, it's a great product, I don't have any reception problems and listen to the radio all the time. The only issues are with billing and the CS reps to fix the problems. Lastly, make sure you send them an email, call and cancel both the Internet and Radio subscriptions more than once, and write them a letter stating you are cancelling with proof of delivery so they won't renew your subscription automatically.

My daughter, while in college, bought me a subscription and related hardware to Sirius Radio. Guiltily, I listened to the radio for a year. I made myself listen as I know how hard she worked to earn the money. After a year, the subscription lapsed and I canceled. To my utter dismay, she resubscribed me again this past Christmas. I've tried on several occasions to get a refund. They always ask for a credit card to refund my money, and after reading everybody else's complaints, it's clear that had I given them a number. I'd have been billed more money instead of receiving a refund.

Each time I call, they lie and promise that a check will be sent out. I just bought a new vehicle with XM. I'll be ** if I ever give them another penny. This company is a rip-off: you've been warned! I can't imagine their job interviews for customer service reps. They're probably disqualified if they don't falsify their applications, haven't spent time in prison or converse in a truthful manner. Honestly, I don't know how they sleep at night!

I really like the satellite radio -- so much so that I have given 2 radios to friends. One didn't want it, returned it unopened to Sirius, with assurances from Sirius e-commerce customer service that the purchase price would be refunded to my credit card. It was returned on 5 Feb 2009. I write this on 30 June 2009, while on hold with customer service, trying still to get this refund. I have been assured MANY times that the refund will be made "soon", but it never is.

Written communication with e-commerce by e-mail is not allowed, so I usually have to start all over with a new person. Not allowing e-mail communication, together with the repeated lies, I can only interpret as a planned system of theft from consumers. This is clearly beyond a poor customer service system, it can only be planned theft.

BOSTON, MASSACHUSETTS -- I have used Sirius for about 2 years. First was a factory install in my car, and I liked it so much I got a house radio with Sirius. I really do like their programing! When I have talked to customer support they have been helpful and great to work with which is the reason I am now disappointed with the completely opposite impression I get from their web service. I am repeatedly unable to sign into my account or launch the web-radio. It will not recognize either my username or password. The only way I can get in is via calling them. And then they state it is working for them.

However, while talking with them suddenly I am able to log in. However the next time I have to go through the same process... call them to get into my account or to get web-radio. They should get rid of their web-team. Their web (and web customer service) stinks.

I added a new radio to my account. Was told to turn radio on and it would activate (a scan of all the channels). It would take between 2 and 20 minutes. I turned the radio on and no scan or indication of activation other than it was working (still under free trial period). I called customer service to verify that I was active and would not shut down after free trial had expired. The woman was rude and hung up after telling me "If it's working, I wouldn't complain." I told her I wasn't complaining just checking to make sure everything was in order. Next thing I know she's off the phone. I've called them 4 times over things and 3 of those calls were handled poorly.