BUFFALO, NEW YORK -- Horrible Experience with Spirit Delivery. Purchased a refrigerator from Penney's. Delivery set for Saturday between 9am-1:30pm. Received a call at 10:00 stating the truck with our appliance slipped off of the road (lie #1), so they would not be delivering it that day, hopefully the next day. Called Penney's and spoke to salesman. He gave us a different reason for cancellation. He said deliveries for that day were canceled because of inclement weather (lie #2). We corrected him and explained that trucks were out, & only our truck was affected. We asked it there was any way to reload and transport. He said he would call.
He called us and stated no way to deliver, but it would be delivered the next day. We could not wait at home Sunday afternoon, so we asked if it could be delivered early that (Sunday) morning. Delivery company said yes, we would be the first on the list. SUUURRREEE!!!
Needless to say, we waited all morning for a phone call and finally had to leave at 1:30pm. We decided to cancel the order the next day. We were about 25 miles away from home that afternoon at 5:00pm when we got a call from them stating they were at our house. Gave no reason for not calling or for surprising us at 5:30pm on a Sunday afternoon, BUT THAT THEY WOULD BE BACK in 20-30 minutes.
We had to practically fly home to meet the ** truck. Then, you will never guess, after racing home, they did not arrive for another 30 minutes (1 hour total). When we asked the deliverers what happened to the truck yesterday, he said one of the CREW DID NOT SHOW UP THAT DAY. When we buy a new appliance the first thing I will ask is WHO DELIVERS THEIR PRODUCTS. If it is Spirit, I will not buy from that store. I will go somewhere else.
ATLANTA, GEORGIA -- Upset I have to leave ANY stars. Worst experience ever. They screwed up; lied; refused to make it right and now I am out a week plus had to pay someone to sit there for 5 hours while they went TO THE WRONG HOUSE and then lied that they weren't. Ordered $2500 of appliances from Home Depot. House is on the only street in town of its name (no possible way to confuse); the mailbox and the house have the number (no possible way to miss).
The delivery timeframe was 3:30-7:00. So I had someone there at 2:30. At 6:12 I got a call while I was in the bathroom that the house was vacant. I called back literally TWO MINUTES LATER at 6:14 and was told that she had called at 6:00 and they were "long gone" even though I had a time stamp. She was rude and unapologetic. She claims they tried to call while in the driveway YET the driveway was full of 2 vehicles OF THE PEOPLE WAITING for the order for hours. Then she says the house is white and vacant. NO the house is gray and NOT vacant.
She claims then they couldn't find the house or the street. There's 6 houses on a street 200 feet long and they can't find it. Sure. It's 10 feet from the road with the street number that matches the order. ME THINKS THEY ONLY WANTED TO GO HOME. It was 6:10 and rather than deliver and install a large order they went to wrong house and then said they couldn't go to the right one because I was two minutes after they called to say they're at wrong house!
I told her to call them and go back. No she can't do that. I argued with her for 10 minutes before she finally said she would call them; she put me on hold and hung up the call! So I called Home Depot to discuss the abhorrent attitude and lack of service. They basically told me sorry, too bad, they can come IN A WEEK. Unbelievable. I am cancelling my order and will place it with Lowe's. DO NOT ORDER FROM HOME DEPOT IF THEY USE SPIRIT DELIVERIES. Worst service I have ever experienced.
UPDATE: They said they can deliver tomorrow between 1 and 5; so I will have to pay someone for another 4-5 hours of time as well as having spent over an hour dealing with the situation and all because one driver can't go to the correct house (or just doesn't feel like working after 6?).
ATLANT GA -- My husband and I purchased a full set of appliances from Home Depot. They were delivered to our home and installed on August 29, 2017. Upon installing the dishwasher our countertops were chipped. We immediately contacted our local Home Depot on Holcomb Bridge in Roswell GA and spoke to Frank in the appliance department. A claim was filed with Spirit Delivery. We never heard anything from Spirit Delivery for several weeks. We then contacted Home Depot again. Apparently Spirit Delivery lost the claim and the original photographs of the damage sent to Home Depot.
Included in this original delivery on 8/29/2017 a new refrigerator was also installed by Spirit Delivery. The delivery team damaged the door when unloading in the front yard. It was installed and a new refrigerator was ordered. When the replacement refrigerator was delivered it was easier to replace the door rather than bring the entire refrigerator into the house. This delivery went fine. Then we started getting calls from Spirit Delivery to pick up AND deliver another refrigerator. We have also had three different delivery services show up to our front door and we have received no less than 15 calls from Spirit Delivery to either deliver or pick up a refrigerator.
We have called back numerous times but no one ever answers the phone. Now we just ignore their calls because it's a waste of our time. No one ever answers the phone in ANY department at Spirit delivery. In the meantime nothing has been done to remedy and our chipped countertops. We have been in touch with the insurance company for Spirit Delivery. They are horrible as Spirit Delivery themselves. No one returns my calls, or responds to our insurance claim. I have even tried to contact the corporate offices.
If you are smart you will not purchase ANY appliances from Home Depot or ANY store that uses Spirit delivery. This project has been the biggest headache and absorbed more time than any other project we have ever completed in our home. Spirit Delivery and Home Depot… BUYER BEWARE!!! DO NOT USE THESE COMPANIES!
KENNESAW, GEORGIA -- My husband bought a refrigerator as a Christmas present for me. We have a delivery date on Dec., first week. My time frame is 8:30 a.m. - 12:30 p.m. It's already 12:00 p.m. and Home Depot told me that they are going to call one hour on their way to deliver, since it had our away. I call Spirit company to check on the status of my delivery. The Customer Service by phone are not very friendly, they sound like they bother you for asking, don't give any details, and says, "It going to be there soon," no specific time. I said, "So what happen to my time frame?" All they said is, "So sorry. We are working on it."
I am waiting till 7 p.m., as they arrived, 2 guys, one is very rude and no manners. I show him where the refrigerator is going to put and when we move the refrigerator away from the wall, he said, "I could not touch your water line," and I said, "Ok, I'll do it. Just tell me what to do." And you why, the water line just to turn it on and off like a faucet. His voice when talking is high like he is talking to a child and he said, "I am not going to touch it because it will flooding." When I turn the on/off switch, I told him, "What is so difficult with that?"
The moment he walk in my house he doesn't want to do anything. The other guy said, "Be professional dude" to his co-worker. He measure the length of the door and move my old refrigerator out in the driveway, and the 2 guys bring the refrigerator in my house, and this rude guy said, "It won't fit," after he measure my door and the new refrigerator is in my living and one more door to the kitchen. He never stop talking ** about it's not going to fit.
I finally fed up and told this guy, "You know what? You can leave my house and get this refrigerator out." I could not stand with his attitude. The bad part my old refrigerator is out in the driveway and when I told him to bring it back to my kitchen, he said, "It's our policy not to bring it back once it out." I thought he is kidding but it's not. I called Home Depot and Home Depot told them to put it back. He is so mad to put my refrigerator back.
I reschedule my delivery and guess what? This company set me an appointment and I took a day off, and they give me a time frame, and never show up. I called Spirit and they said, they are on their way. NEVER SHOW UP. I called Home Depot and canceled my order. What a horrible experience. Never buy at Home Depot.
FRANKLIN, MASSACHUSETTS -- I ordered a refrigerator from Home Depot. I waited a week to get it delivered. Once my delivery time came and went I called to see where they were only to be told "your fridge never made it on the truck". NO phone call, nothing! I argued with them for several minutes and was told I had to wait ANOTHER week for a delivery. I demanded a early delivery time since they were incompetent and never delivered.
I received a call today and my time is between 2-6! I called and was passed around then finally told to call the warehouse to change it. I called the warehouse and was rudely told I cannot change it. Needless to say I cancelled that order and made sure to tell Home Depot how horrendous that company is and that was why I was cancelling order.
CHICAGO, ILLINOIS -- I ordered a washer and dryer. The delivery/installation team misinformed me saying that ordered washer and dryer will not fit into my space because of the depth which is incorrect. I believe they did not want to carry items to the 3rd floor. I remeasured everything and reconfirmed dimensions with the sales person from the store and asked to reprocess my order.
Second team arrived and told me the washer and dryer will not fit again, now because of the height although the depth if fine (the same washer and drier). Again INCORRECT! After hours on the phone, finally they told me that they cannot redeliver my items and I need to place a different order. Worst service! I jut wasted two days for their people being unprofessional.
LEVITTOWN, PENNSYLVANIA -- I bought a gas range in Home Depot. Salesperson was nice and very helpful. Home Depot should end contract with Spirit. They sent subcontractors for delivery. So many good people looking for work and you hire the laziest people who don't do their job right employees. All of these terrible reviews don't shape anything new in this company.
My delivery was today. 2 guys parked their truck far away from my house even on another street. They did it because they didn't plan to do anything. The guy came in and told he can't connect new range, because it's no ceramic tile under the old one? He gave me the option to drop a new, but not connect it.
I asked him to wait until I will talk to Home Depot, they told they're busy and run out from my house in 3 min. I called to Spirit Co. and asked them to bring my range back, and my friend can do connection, but they never came back, and I have to wait for another delivery another week. Home Depot will lose their customers.
Worse company ever. Delivery and customer service representatives are horrible. Nobody know nothing. Hardly speaks English and very unprofessional. Spoke with customer service rep: Santiano who refuse after 3 attempts to let me speak with a supervisor then finally a supervisor Angela gets on the phone, who then gives me a number for a manager Nicole. Never received her voicemail. Waited on line again for 15 minutes, got Angela again and said she had no idea; and did not know I would not be able to reach the manager.
This company is the worst I ever dealt with and I am and will be having channel 10 investigate their practices. Along with all the complaints reviewed online about this company. Horrible, Horrible, Horrible company!!! You can reach their corporate office at 877-438-7747 option ** one of the managers Nicole.
FRANKLIN, MASSACHUSETTS -- Wasted 4 days waiting for my appliances. Took days off from work and nothing. Lied to and told to wait and they never showed again and again and again. Called headquarters and even more a mess there. Never would use them again. EVER.