KENNESAW, GEORGIA -- My husband bought a refrigerator as a Christmas present for me. We have a delivery date on Dec., first week. My time frame is 8:30 a.m. - 12:30 p.m. It's already 12:00 p.m. and Home Depot told me that they are going to call one hour on their way to deliver, since it had our away. I call Spirit company to check on the status of my delivery. The Customer Service by phone are not very friendly, they sound like they bother you for asking, don't give any details, and says, "It going to be there soon," no specific time. I said, "So what happen to my time frame?" All they said is, "So sorry. We are working on it."
I am waiting till 7 p.m., as they arrived, 2 guys, one is very rude and no manners. I show him where the refrigerator is going to put and when we move the refrigerator away from the wall, he said, "I could not touch your water line," and I said, "Ok, I'll do it. Just tell me what to do." And you why, the water line just to turn it on and off like a faucet. His voice when talking is high like he is talking to a child and he said, "I am not going to touch it because it will flooding." When I turn the on/off switch, I told him, "What is so difficult with that?"
The moment he walk in my house he doesn't want to do anything. The other guy said, "Be professional dude" to his co-worker. He measure the length of the door and move my old refrigerator out in the driveway, and the 2 guys bring the refrigerator in my house, and this rude guy said, "It won't fit," after he measure my door and the new refrigerator is in my living and one more door to the kitchen. He never stop talking ** about it's not going to fit.
I finally fed up and told this guy, "You know what? You can leave my house and get this refrigerator out." I could not stand with his attitude. The bad part my old refrigerator is out in the driveway and when I told him to bring it back to my kitchen, he said, "It's our policy not to bring it back once it out." I thought he is kidding but it's not. I called Home Depot and Home Depot told them to put it back. He is so mad to put my refrigerator back.
I reschedule my delivery and guess what? This company set me an appointment and I took a day off, and they give me a time frame, and never show up. I called Spirit and they said, they are on their way. NEVER SHOW UP. I called Home Depot and canceled my order. What a horrible experience. Never buy at Home Depot.
FRANKLIN, MASSACHUSETTS -- I ordered a refrigerator from Home Depot. I waited a week to get it delivered. Once my delivery time came and went I called to see where they were only to be told "your fridge never made it on the truck". NO phone call, nothing! I argued with them for several minutes and was told I had to wait ANOTHER week for a delivery. I demanded a early delivery time since they were incompetent and never delivered.
I received a call today and my time is between 2-6! I called and was passed around then finally told to call the warehouse to change it. I called the warehouse and was rudely told I cannot change it. Needless to say I cancelled that order and made sure to tell Home Depot how horrendous that company is and that was why I was cancelling order.
CHICAGO, ILLINOIS -- I ordered a washer and dryer. The delivery/installation team misinformed me saying that ordered washer and dryer will not fit into my space because of the depth which is incorrect. I believe they did not want to carry items to the 3rd floor. I remeasured everything and reconfirmed dimensions with the sales person from the store and asked to reprocess my order.
Second team arrived and told me the washer and dryer will not fit again, now because of the height although the depth if fine (the same washer and drier). Again INCORRECT! After hours on the phone, finally they told me that they cannot redeliver my items and I need to place a different order. Worst service! I jut wasted two days for their people being unprofessional.
LEVITTOWN, PENNSYLVANIA -- I bought a gas range in Home Depot. Salesperson was nice and very helpful. Home Depot should end contract with Spirit. They sent subcontractors for delivery. So many good people looking for work and you hire the laziest people who don't do their job right employees. All of these terrible reviews don't shape anything new in this company.
My delivery was today. 2 guys parked their truck far away from my house even on another street. They did it because they didn't plan to do anything. The guy came in and told he can't connect new range, because it's no ceramic tile under the old one? He gave me the option to drop a new, but not connect it.
I asked him to wait until I will talk to Home Depot, they told they're busy and run out from my house in 3 min. I called to Spirit Co. and asked them to bring my range back, and my friend can do connection, but they never came back, and I have to wait for another delivery another week. Home Depot will lose their customers.
Worse company ever. Delivery and customer service representatives are horrible. Nobody know nothing. Hardly speaks English and very unprofessional. Spoke with customer service rep: Santiano who refuse after 3 attempts to let me speak with a supervisor then finally a supervisor Angela gets on the phone, who then gives me a number for a manager Nicole. Never received her voicemail. Waited on line again for 15 minutes, got Angela again and said she had no idea; and did not know I would not be able to reach the manager.
This company is the worst I ever dealt with and I am and will be having channel 10 investigate their practices. Along with all the complaints reviewed online about this company. Horrible, Horrible, Horrible company!!! You can reach their corporate office at 877-438-7747 option ** one of the managers Nicole.
FRANKLIN, MASSACHUSETTS -- Wasted 4 days waiting for my appliances. Took days off from work and nothing. Lied to and told to wait and they never showed again and again and again. Called headquarters and even more a mess there. Never would use them again. EVER.
PA/NJ, NEW JERSEY -- Replaced all our kitchen appliances and washer dryer, Spirit did damage to the back splash, the microwave installed incorrectly and held up by one screw. Never leveled the gas range. Told me the opening for the fridge was only 35 1/2 inches. Funny how the 36" fridge fits just fine. Borrowed our tools and step ladder, left wood shavings all over.
When we called to complain they were extremely rude, never followed up and now dealing with insurance companies. We refused to sign off on the installation and wanted to write comments on the document. The installer refused to let us do so. We had to call the police to extract him from our home. Do not let this company in your home.
TOMS RIVER, NEW JERSEY -- In July I went to Home Depot and ordered a new washing machine. I was told that delivery would be in 4 business days. On the date of delivery, the driver called my home to tell me he was running 1/2 hour behind schedule but would definitely be there with my new machine. After waiting an hour, I called the customer service number and was assured the delivery was coming. I waited another hour and 1/2 and called again, I was again assured the machine would be delivered.
After another hour or so, I attempted to call the driver on his cell phone (which I got off my caller ID) and the call was unanswered, so, I called the customer service number again and was told "The driver will continue to deliver until the truck is empty. They are not allowed to return with any items on their truck." (At this point it was after 10:00 PM.) I waited until almost midnight before I gave up hope.
When I called the customer service number the next morning there was no apology. I was told my washing machine would be delivered in another 4 to 5 days. I immediately called Home Depot and the store manager called for me and was able to get my machine to me within one day.
In the meantime I spoke with Spirit who finally apologized and offered to give me a refund for the trouble their employees caused. I have been waiting for months now. I have called and spoken to several different people, all who promise me the same refund, but as of today, I have still not received anything. The employees are less than pleased to help and the management does not follow up on their promises. I feel that this company is not trustworthy.
CHESTER COUNTY, PENNSYLVANIA -- We special ordered a refrigerator from Home Depot through its website. Spirit Delivery is apparently their national third party contractor for appliance deliveries. Delivery was scheduled for the following Saturday. Spirit would not give us a time until the evening before, and even then would confirm only a four hour window. Follow up call was received Saturday morning from Spirit indicating that drivers were 30 minutes out. Some 45 minutes later and there's still no refrigerator.
Then we receive a phone call from the Spirit Delivery dispatcher. Truck driver is parked at the end of our driveway and is unwilling to drive down our driveway because the driveway is long and he can see snow on the driveway. None of this should be shocking to Spirit's people because it, in fact, was snowing lightly on the date of the scheduled delivery. Further, we live in the Northeast where there has been an unusual amount of snowfall this year, so the ground on either side of the driveway has 7-8 inches of standing snow on it.
That said, our driveway is level and paved. It has been plowed since the last significant snow. My wife and I have been driving up and down the driveway for the last several days without incident. Moreover, I have used ice melt in the section of the driveway near our home so that area is largely free from ice. All of this is relayed through the dispatcher to Spirit's delivery driver. Still they refuse to drive down our driveway.
Although Spirit offered to reschedule delivery, they would not tell us when. Presumably, we are supposed to wait for the Spring thaw when I'm sure the excuse preventing delivery will be that there are grass clippings or something on the driveway. Net result: we have canceled our order with Home Depot. We will NEVER order another appliance from Home Depot that requires delivery for so long as they are using Spirit as their contractor for deliveries. Spirit has wasted our time and my family must go another week without a refrigerator.
Further, Home Depot is making the process of canceling the order and getting a refund unnecessarily tedious and drawn out. Home Depot claims that they cannot process a refund until the refrigerator is returned by the delivery vendor to the warehouse. Even then, the refund won't be processed automatically. Home Depot is placing the onus on us to call them and confirm whether the fridge has made back to the warehouse. Thereafter, we must coordinate a refund with the local store even though the order came through Home Depot's website.
Horrible experience. Steer far clear of Spirit. Think twice before purchasing a major appliance from Home Depot if you require that it be delivered. I suggest before purchasing any appliance for which delivery is required that you inquire after the identity of the third party delivery contractor and go elsewhere if they are using Spirit.