KENNESAW, GEORGIA -- My husband bought a refrigerator as a Christmas present for me. We have a delivery date on Dec., first week. My time frame is 8:30 a.m. - 12:30 p.m. It's already 12:00 p.m. and Home Depot told me that they are going to call one hour on their way to deliver, since it had our away. I call Spirit company to check on the status of my delivery. The Customer Service by phone are not very friendly, they sound like they bother you for asking, don't give any details, and says, "It going to be there soon," no specific time. I said, "So what happen to my time frame?" All they said is, "So sorry. We are working on it."
I am waiting till 7 p.m., as they arrived, 2 guys, one is very rude and no manners. I show him where the refrigerator is going to put and when we move the refrigerator away from the wall, he said, "I could not touch your water line," and I said, "Ok, I'll do it. Just tell me what to do." And you why, the water line just to turn it on and off like a faucet. His voice when talking is high like he is talking to a child and he said, "I am not going to touch it because it will flooding." When I turn the on/off switch, I told him, "What is so difficult with that?"
The moment he walk in my house he doesn't want to do anything. The other guy said, "Be professional dude" to his co-worker. He measure the length of the door and move my old refrigerator out in the driveway, and the 2 guys bring the refrigerator in my house, and this rude guy said, "It won't fit," after he measure my door and the new refrigerator is in my living and one more door to the kitchen. He never stop talking ** about it's not going to fit.
I finally fed up and told this guy, "You know what? You can leave my house and get this refrigerator out." I could not stand with his attitude. The bad part my old refrigerator is out in the driveway and when I told him to bring it back to my kitchen, he said, "It's our policy not to bring it back once it out." I thought he is kidding but it's not. I called Home Depot and Home Depot told them to put it back. He is so mad to put my refrigerator back.
I reschedule my delivery and guess what? This company set me an appointment and I took a day off, and they give me a time frame, and never show up. I called Spirit and they said, they are on their way. NEVER SHOW UP. I called Home Depot and canceled my order. What a horrible experience. Never buy at Home Depot.
FRANKLIN, MASSACHUSETTS -- I ordered a refrigerator from Home Depot. I waited a week to get it delivered. Once my delivery time came and went I called to see where they were only to be told "your fridge never made it on the truck". NO phone call, nothing! I argued with them for several minutes and was told I had to wait ANOTHER week for a delivery. I demanded a early delivery time since they were incompetent and never delivered.
I received a call today and my time is between 2-6! I called and was passed around then finally told to call the warehouse to change it. I called the warehouse and was rudely told I cannot change it. Needless to say I cancelled that order and made sure to tell Home Depot how horrendous that company is and that was why I was cancelling order.
LEVITTOWN, PENNSYLVANIA -- I bought a gas range in Home Depot. Salesperson was nice and very helpful. Home Depot should end contract with Spirit. They sent subcontractors for delivery. So many good people looking for work and you hire the laziest people who don't do their job right employees. All of these terrible reviews don't shape anything new in this company.
My delivery was today. 2 guys parked their truck far away from my house even on another street. They did it because they didn't plan to do anything. The guy came in and told he can't connect new range, because it's no ceramic tile under the old one? He gave me the option to drop a new, but not connect it.
I asked him to wait until I will talk to Home Depot, they told they're busy and run out from my house in 3 min. I called to Spirit Co. and asked them to bring my range back, and my friend can do connection, but they never came back, and I have to wait for another delivery another week. Home Depot will lose their customers.
Worse company ever. Delivery and customer service representatives are horrible. Nobody know nothing. Hardly speaks English and very unprofessional. Spoke with customer service rep: Santiano who refuse after 3 attempts to let me speak with a supervisor then finally a supervisor Angela gets on the phone, who then gives me a number for a manager Nicole. Never received her voicemail. Waited on line again for 15 minutes, got Angela again and said she had no idea; and did not know I would not be able to reach the manager.
This company is the worst I ever dealt with and I am and will be having channel 10 investigate their practices. Along with all the complaints reviewed online about this company. Horrible, Horrible, Horrible company!!! You can reach their corporate office at 877-438-7747 option ** one of the managers Nicole.
I purchased a KitchenAid dishwasher from Home Depot last week. Was told the delivery date would be January 4th. Had to call to get the delivery time from the Spirit Delivery Company. Was told it would be between 7:30 - 11:30 am on January 4, 2015. Made the arrangements to be home during delivery time. Received a call at 8 am that morning to deliver item within 30 minutes. At 10 am, I called company to check on driver. Maybe he was lost or in a ditch?
I was told they attempted to deliver but no one was home. They were at a home with a brown door. My front door is black. Then tried to work with them on setting up a new delivery time. They were never able to get in touch with the driver of the truck to get him to my house. As of 3 pm, I had not heard anything from the Spirit Delivery company and have read all the horrible reviews online. I have returned my KitchenAid dishwasher to Home Depot and gotten a refund. I also went to my local mom and pop appliance store and will be receiving a delivery soon. I paid $90 for delivery at the mom and pop store. Well worth it. READ all the reviews people. Lowe's uses one just as bad.
FRANKLIN, MASSACHUSETTS -- Wasted 4 days waiting for my appliances. Took days off from work and nothing. Lied to and told to wait and they never showed again and again and again. Called headquarters and even more a mess there. Never would use them again. EVER.
PA/NJ, NEW JERSEY -- Replaced all our kitchen appliances and washer dryer, Spirit did damage to the back splash, the microwave installed incorrectly and held up by one screw. Never leveled the gas range. Told me the opening for the fridge was only 35 1/2 inches. Funny how the 36" fridge fits just fine. Borrowed our tools and step ladder, left wood shavings all over.
When we called to complain they were extremely rude, never followed up and now dealing with insurance companies. We refused to sign off on the installation and wanted to write comments on the document. The installer refused to let us do so. We had to call the police to extract him from our home. Do not let this company in your home.
CHESTER COUNTY, PENNSYLVANIA -- We special ordered a refrigerator from Home Depot through its website. Spirit Delivery is apparently their national third party contractor for appliance deliveries. Delivery was scheduled for the following Saturday. Spirit would not give us a time until the evening before, and even then would confirm only a four hour window. Follow up call was received Saturday morning from Spirit indicating that drivers were 30 minutes out. Some 45 minutes later and there's still no refrigerator.
Then we receive a phone call from the Spirit Delivery dispatcher. Truck driver is parked at the end of our driveway and is unwilling to drive down our driveway because the driveway is long and he can see snow on the driveway. None of this should be shocking to Spirit's people because it, in fact, was snowing lightly on the date of the scheduled delivery. Further, we live in the Northeast where there has been an unusual amount of snowfall this year, so the ground on either side of the driveway has 7-8 inches of standing snow on it.
That said, our driveway is level and paved. It has been plowed since the last significant snow. My wife and I have been driving up and down the driveway for the last several days without incident. Moreover, I have used ice melt in the section of the driveway near our home so that area is largely free from ice. All of this is relayed through the dispatcher to Spirit's delivery driver. Still they refuse to drive down our driveway.
Although Spirit offered to reschedule delivery, they would not tell us when. Presumably, we are supposed to wait for the Spring thaw when I'm sure the excuse preventing delivery will be that there are grass clippings or something on the driveway. Net result: we have canceled our order with Home Depot. We will NEVER order another appliance from Home Depot that requires delivery for so long as they are using Spirit as their contractor for deliveries. Spirit has wasted our time and my family must go another week without a refrigerator.
Further, Home Depot is making the process of canceling the order and getting a refund unnecessarily tedious and drawn out. Home Depot claims that they cannot process a refund until the refrigerator is returned by the delivery vendor to the warehouse. Even then, the refund won't be processed automatically. Home Depot is placing the onus on us to call them and confirm whether the fridge has made back to the warehouse. Thereafter, we must coordinate a refund with the local store even though the order came through Home Depot's website.
Horrible experience. Steer far clear of Spirit. Think twice before purchasing a major appliance from Home Depot if you require that it be delivered. I suggest before purchasing any appliance for which delivery is required that you inquire after the identity of the third party delivery contractor and go elsewhere if they are using Spirit.
NEW PROVIDENCE, NEW JERSEY -- We bought our LG dishwasher at Home Depot and they use Spirit Delivery to deliver and install their appliances. One of the selling points was that Home Depot offered free delivery and installation. It turns out that you get what you pay for. The installation crew arrived at our house on Monday morning and within minutes they said that they could not install the dishwasher because they could not turn our shut off valve. It had some hard water build-up and they said it was not operational and we would have to have it repaired by a plumber. We had a plumber there within hours and he said there was nothing wrong with the shut-off valve. In fact, he was able to easily turn it by hand.
I called Spirit Delivery and was told that the soonest they could re-schedule was in several days, which would have caused us to miss the Energy Star Rebate (which was another selling point and the reason we bought the dishwasher now instead of later).
My wife and I both talked to **, who said she was the supervisor but she was not authorized to give out her last name. She sounded like she was about 21 years old and would have rather been updating her FaceBook status than talking to us. She also was rude and interrupted me several times. She did not seem to care about helping us with our situation at all. I had to ask her repeatedly for her supervisor's name and finally got it. I will not share his last name here but if you have trouble with her, just ask for **. It was very difficult to get any information from her. She said there was no one above her but when I asked if she owned the company she, of course, said “No”.
She really has no business taking calls at all, much less supervising others. **, on the other hand, was very polite and seemed like he wanted to help but there was not much he could do for me. Despite **'s insistence that we could not get a delivery date sooner than Thursday, we got out machine installed later that night by emailing Spirit Delivery from their website and calling several people at Home Depot and the local warehouse.
The dishwasher is now installed but it is crooked and not flush with the cabinets or countertop. We will have to uninstall it this weekend and do it ourselves. We should not have had to work so hard for our “free” delivery and we will think twice about purchasing appliances at any retailer that used Spirit.