TRACY, CALIFORNIA -- Sprint customer service is a crap! They are wasting your time. I tried to cancel my account and create another family plan with Sprint! I called them 4 times and they told me they canceled the account. I went to Best Buy to open the new account but guess what still my account is active! I have been their customer since 2012 and I convinced two others to join Sprint and new account but now I am leaving! They don't understand I wanted open another account on Sprint but they afraid I leave Sprint so they wanted to keep the service! Goodbye Sprint!
I called Sprint to transfer service from Verizon until I got the breakdown of the costs in my email which was completely different than what I was quoted on the phone. I called Verizon back to keep my service with them and they advised me to contact Sprint to stop the service before it ports over. I did that and Sprint reassured me the service would be cancelled.
This morning I woke up to no service with Verizon, as Sprint lied to me and never cancelled the service from Sprint. To make a long story short, I got my service back with Verizon and will never do business with Sprint again. They lie to get your service and lie to keep it. Verizon gave me a $100 credit for my trouble even though it was Sprint's deliberate error! Are they that desperate for customers?
After getting my Verizon service back, the Verizon agent told me to call Sprint back to make sure I wouldn't receive any charges, so I did. I got a foreign lady on the phone that I had to explain the situation to 3 times and she still didn't understand me. I ended up hanging up, but wonder if she was "playing dumb" and really did understand. Nothing surprises me anymore because I found out through all of this that Sprint will do anything to be deceptive!
TEXAS -- I just got off the phone with the Sprint representative. I continue to be baffled by how Sprint is handling my issue. After chasing the solution for over 7 months. I was finally told in the beginning of April that Sprint no longer has (or never did have) the audio recording for my initial call.
They have offered me $196/month (vs $170/month that was agreed upon per contract back in Oct 2017). But I also lose the family tracker and insurance on my devices. On top of that Sprint is not giving me my monies that were taken out of my account on a monthly basis (over the last 7 months)... Why. Because they have no proof of my call in Oct 2017. Sprint is willing to fix the future... but not fix the past (even though they dropped the ball... repeatedly).
But they have proof that I have been chasing this issue down since Dec 2017? They have the recorded messages and notes from the last 7 months? Why wouldn't they give a customer of 27 years the benefit of the doubt? I was never told there is no audio. I was told each time that a representative will investigate and call me back. I have been filing my complains that Sprint is taking the wrong amount since Dec. I am beyond frustrated at this time. I need someone to resolve this issue and give me my money back.
Sprint has taken the following from my account (Nov $213.76, Dec $282.06, Jan $276.48, Feb $277.53, Mar $222.28, Apr $277.31, May $277.62) Grand Total $1827.04. Agreed on contract on Oct 11, 2017 was $170/month. So my total should have been ($170 * 7 months = $1190). Sprint owes me $637.04. Thanks.
CHICAGO, ILLINOIS -- I am no longer a Sprint customer after 5 yrs. I paid my bill for myself & grandsons who were on my account. I paid the exact amount that they said I needed to close the account. After 6 months I get an email bill saying I owe 4 cents. I spoke to two customer service reps who wanted credit card info. I asked if they could give me a mailing address so that I could mail it since when I went to Sprint store I was told I had to call Sprint. When I called I was told that the only way I could pay was by credit card. Forget that I am not paying a 4 Cent bill on my card. Sprint could write that 4 cents off since I paid them thousands of dollars for years. How petty of a company is this? Yes that is Sprint.
WARREN, OHIO -- Have spent 3 hours over 2 days working online with 3 different customer support agents and still not able to access my online sprint account. The agents try their best but to date unable to solve problem. Problem: I have landline and 2 cell phones for daughters who live out of town -- I pay the bill & control account.
When I attempt to log on it asks to which cell phone I want them to send the secret code -- my ID and PW is not enough - we have to have a secret code -- I tell them the cell phones are not here but with my daughters & all I have is Sprint landline but they can't send a voice code to the landline like the bank does. So to date I can't access my account which has more than a year to go. I am planning to file for damages in court so they'll have to defend suit or pay my default judgement for the max allowed by the court. I've had it!!! Final response from Richard at Sprint customer service was, "It is not possible to log into your sprint account using landline."
KENDALLVILLE, INDIANA -- This Sprint store had a sale sign on a phone. I purchased 2 said phones, but not getting discounted sale price. Sprint has done nothing to make it right! The salesperson who sold us the phones is the manager's sister, so what manager says to her boss is what they believe!!! I am now a Verizon Customer, and it's a thousand times better. So beware of Sprint. Has they allow their stores to false advertise, and commit fraud to their "valued" customers!
PITTSBURGH, PENNSYLVANIA -- This company has the worst customer service people I have ever dealt with. Couldn't access my account through the phone app, so I called to find out why I was being told my bill was due when I just paid it. First of all you can't understand what they're saying. Where are these calls being routed to anyway? Second of all they had no idea what I was trying to get accomplished. I was put on hold so many times I finally hung up in frustration. I'm going out to look for another carrier.
MINNESOTA -- I had a similar experience which is why I will not sign up for Sprint autopay. They are crooks and do not care about the customers once they rope them into service. The customer service is overseas and they just repeat the same script over and over, and do not resolve your problems they hang up on you or transfer you to another department. There is a difference between speaking English and understanding it and showing empathy and these reps have none of that.
I had Sprint for 14 years. It was ok until Feb. 24, 2016 when they emailed me telling me I can get new phones and even give me a free tablet. They said I could get 2 Samsung S7 one would be 25.99 the other 12.99 and 11.00 and 11.00 for ins. Then I would get 8gb high speed 2 unlimited gb and unlimited everything. We came to a price, I was then told a representative would bring the phone to house on March the 9. I called to ask what time on the 9th is the man coming. I was told the phones were mailed out and they were mailed to my other house which no one is there. That was the first mistake many many more to come.
I got the phones on the 8th, wrong house but I got them. I called to ask where is the game headset and tablet. Mistake 2. The lady said "I will mail you the headsets and have someone look into the tablet". Was told go to store to change my phones over. Got to store, the lady looked on Sprint notes and told me the price is not what they said. I called up Sprint and the representative told me a price that was 60.00 dollars more and everything was different. I then said "Keep the phones. Can I leave them at the store". Man on phone said "No you have to mail them in".
I got home, called Sprint, was told hold on they will get someone to call me back to work this out. That was on Tuesday the 8 of March. No CALL BACK AT ALL. Waiting to send everything back to Sprint but still no labels to send back, no call backs. I called to be told someone will hear the tapes. I said "Good, I have tapes for them to hear as well". After calling and calling for the mail back label I got a call, they wanted to work it out. I am on the phone with Sprint when Sprint calls on other line, leaves a message making up lie after lie. He said he played the tapes, I know there was no way everything he said was wrong.
I got off the phone with Sprint to call the Sprint man that left the message, instead I got his boss. I played tape for him he said "Sorry I will have some get back to you". I also was told that man that said he played tape never did. I was nice and waited for label to send back phone, and Win back to call me. Win back called me, we was talking things were may be working out, had to hold on, just to get a different man who then acted like he was going to help me. At this point it was going to be get one phone get one free and we were working on plan, it looked ok. Then the call was lost.
I called back to be told a different price. I said "Forget, I just want to mail this back. Where are my labels". It is March 24 and I just got my labels to mail the phone back. They lie and lie and never said sorry for anything they did. It took from March the 7 until March 24 for Sprint to mail out labels. Thanks to Sprint I have to wait to change my phones over until this is all taken care of. They DO NOT CARE I WAS WITH THEM FOR 14 years so look out before you get Sprint. If they do this what will they do to you.
SALT LAKE CITY, UTAH -- I have been with Sprint for over a year and did not have a problem with them until just recently. I upgraded my iPhone 6 to the iPhone 7 and in the process had a balance of $397 for the remainder of the iPhone 6, which would be waived once the phone was received. I spoke with a representative on 11/10 to pay for only my phone service bill, then I was assured that my card would not be charged again this month even with the outstanding balance for the iPhone 6, nor would I see late charges on the account, and I could simply send the phone back, and it would be waived.
Then I realized my card was charged once again on 11/18 (which I was assured would not happen). I then started to speak with a representative named Elle to get this resolved and she was sticking to the script, restating herself on why there is a balance (which I knew). All I wanted was a refund from the charge on 11/18 which I stated from the beginning.
After restating that desire multiple times I was told they would back out the payment so I can get it returned and she transferred me to the Finance Department. I then spoke with a lady named Janna in Finance who told me that since the payment was not made today 11/21 she could not back out the payment, since that can only be done on the same day, and I would need to contact my bank. So not only did I spend about an hour on 11/10 making sure this did not happen, I spent over another hour with Sprint trying to fix it today, and now I am told my bank has to fix it.
Since I have been with Sprint for over a year, and I liked them other than this incident, I let the representative know I would stay with them if I could take my card off auto-bill and not be charged the monthly fee for not being on auto-bill, since I wanted to control what is taken out of my account to assure an error like this does not happen again. The representative then told me I would have to contact another department (which I would most likely have to deal with for another hour).
All I wanted was to get the monthly fee waived and I would have been fine, but instead I got poor customer service. Sprint must not care about simple customer service; they make it impossible to have a simple request approved by one person. Sprint decides to make it impossible to change anything unless you are available all day (which no person is; which is probably how they retain their customers).
Luckily we now live in the age where many other companies will buy our remaining contracts and set you up right away. I would gladly pay more a month than pay a company with poor customer service and honestly not the best coverage. I do not recommend going with Sprint.