Stream Energy Consumer Reviews - Page 5

WASHINGTON, DISTRICT OF COLUMBIA -- I've been a Stream Energy client for just over 36 months and have had an overwhelmingly positive experience so far. DC Energy contributors are usually late and many times non-responsive in terms of customer service and support, not to mention being put on hold for 40 minutes. I hear these and much worse customer stories of other energy companies. Luckily, I'm with Stream, and hence don't experience any of these issues (Thank God).

Think Stream Energy should invest more in marketing in DC because I know a lot of people who're looking for a better energy solution but just don't know that it's there. Grateful to Stream for their continued timely bill deliveries, accurate bills, and kind and swift customer support and phone service!

NEWARK, NEW JERSEY -- I signed up with Stream Energy a year ago and never had any complaints or regrets. They don't make miracles happen but no one expect them to, they serve as they advertise, which is what's most important to me. This includes their mobile data plans, with calls and texts, as well as a few other wireless services, such as their Virtual MD which comes in as very useful every once in a while!

Furthermore, I wasn't overcharged and the bills were never late so far. How many times can you be with a company and honestly hope nothing changes in the future? This is how I feel right now... Dealing with Stream has been hassle-free and just a wonderful experience overall!

HOUSTON -- The customer service is all done overseas. Can't understand them most of time. It takes a minimum of an hour to 2 hours for any problem resolution. I moved one time and they continued to send bills to wrong address then turned off my service. Then they wanted to charge me to turn it back on. Next month the person in customer service hadn't followed up on the automatic pay we set up and I received another notice they wanted to turn off service.

Then I moved and they wouldn't accept a cut off date from me. When I called back about it, they had my address listed 2 addresses ago. If I wasn't under contract and would lose money, I'd move. Stay clear of problems and don't use them. I have never had a problem with an energy company like Stream. EVER!

DALLAS, TEXAS -- Our family of six have all been using stream services for about two years now, and we never had any issues worth mentioning. We helped some of our neighbours sign up with the company as well, and they all share our opinion! Stream is a company that cares about you as your customers, we never had a "bad bill" sent to us and the bills in general are never late.

i'd also like to mention how friendly and helpful are their support reps when you call them. We're also avid users of stream's data plans and their wireless/home devices and features. We've had just an overall smooth experience dealing with every stream feature we've been a part of. Definitely no complaints here. If you're moving and considering a new energy company - I personally vouch for, and recommend stream energy... Without a doubt! Thanks!

DALLAS, TEXAS -- I accidentally saw some of the reviews here and I decided I also have to give my... well my three cents. I really can't speak for anyone else but for myself. And I've had just a wonderful experience with this company over the past 18 months.

We initially switched over to Stream Energy after my daughter show me their website almost two years ago, and more specifically - their mobile plans. The amounts of data, calls, and messages they offer seemed unprecedented to me in comparison to other service providers, and it was an easy decision.

The transfer was fairly simple and ran smoothly due to the friendly staff in the company, and it was a positive experience overall. I think they even paid for our activation fee, which was a great hint we're in for a good deal. I also have to mention how much free unlimited calling to Canada means to me, I don't know how I could live without this... This is actually what I love about Stream Energy the most. I need to call family in Toronto fairly often, and these calls tend to last, and I definitely wouldn't be able to keep up with the phone bills if this wasn't free with Stream Energy. A huge THANK YOU to Stream Energy from the ** family!

HARKER HEIGHTS, TEXAS -- My electricity bills for the last 3 months have been totally inconsistent. Thermostat setting (70 degrees), and routine energy usage has stayed the same, yet my bills fluctuate by as much as $150. This month has been my highest yet; nearly $400. I have a neighbor who had to get his meter replaced because of similar issues. Secondly when they tell you that your rate is 9 cents per kWh, what they fail to tell you is that ONCOR charges them for the service, thus additional costs that they call kWh charges. Unfortunately there is an unregulated monopoly being ran by ONCOR and these middleman providers in the state of Texas.

LAWRENCEVILLE, GEORGIA -- I have been a customer of Stream Energy for over 10 years. I always faithfully paid. In June I was a few days late. They came and turned off my gas. I had out of town people coming the next day but they refused to help. Since then I have not received a statement but I pay online anyway to make sure it didn't happen again. Well guess what? They have done it 2 more times. NO notice no nothing. I checked my account online and they are taking my money. I have even overpaid. Luckily my husband has been able to override their lock. I wrote to their customer service and the CEO and I have not heard anything. If you know anyway I can rectify this I would be very appreciative.

FORT WORTH, TEXAS -- Every time I have to call Stream Energy, they have no answers to help you, NEVER!!! I was promised a SkyBell a month after I renew my account with them, it's been 6months and their solution??? Wait 3 months more, so when it's time to renew again I will get the promised item. This review site says a representative may try to call you to resolve issues, HA!

What is not realized by Stream is that this is a BREACH OF CONTRACT and I will get more than a SkyBell is worth. Oh and if you get placed on hold to talk to a supervisor, the call is not answered, I spent 1 hr and 45 min waiting and same old music, So ** STREAM ENERGY and all their lying REPS and Ghost Supervisors that can't resolve any problems I have always had.

GRAPEVINE, TEXAS -- Do not use Stream. They are deceitful. Just got off the phone with a second level supervisor who admitted through their audio review that their customer representative told me she would remove an early termination fee and to pay a certain amount. I payed that amount and then a month later without any notification I received a collection letter asking for the remainder. I called after getting the letter and a supervisor said she would submit a review and someone would call me in 24-48 hours.

As of today no one called. I called today and spoke to the upper level supervisor who confirmed the fee was removed but it was added back. The 1st supervisor did not put in the notes to call me with the results even though I specifically asked her to. This all started with an automated call saying my service had ended so I switched services unknowingly a month early. The 2nd supervisor also said there is no one else to talk to that there is no higher level. We shall see.

HARDER HEIGHTS, TEXAS -- I have read complaints on this website about customers being misled by stream reps to get people to sign up for stream energy. Customers had a bad experience because the stream representative asked the new customer to give him or her their social security number. Any stream representative is not supposed to ask for that information. It is usually filled in by the new customer when applying for service on the stream independent representative's website. That protects the new customers privacy. The Stream representative should only answer questions by his new client a they pop up during the application process. The representative is there to assist the customer and not to fill out the application in place of the customer. Any problems during the application should be referred to customer service.
Also heard complaint from customer that the ESI id number is not their responsibility. That is the most important piece of information on the application to ensure a smooth transfer from your old electricity provider to stream. The customer copies it from his last, most current bill with existing provider to the space designated on the application on the stream reps website.