NEW JERSEY -- We paid a day early in a billing cycle which the payment went towards the previous billing cycle. Customer service didn't contact us till 6 months later to tell us that we "missed" a billing cycle and we were delinquent, (even though we made the payment and continued to make payments). They refused to see the mistake and the manager couldn't accurately restate the conversation. DON'T USE THIS COMPANY.
WORLD WIDE, PENNSYLVANIA -- We applied for a mobile home remortgage (after asking the representative from TD bank if they handled them and he said yes). We went through the process, dealing with a very ignorant Kimberly **. We paid the $470 for their appraiser to go out. They turned around right after that and said they don't handle mortgages for mobile homes. Why charge an elderly man on fixed income a $470 charge if you knew in the beginning you didn't do them? They claim they didn't know it was a mobile home yet we sent them the deed, title and description of the home. What a ripoff this bank is.
MARLBOROUGH, MASSACHUSETTS -- Back in June of 2010 we purchased an official bank check through TD Bank to pay an out of state bill. Our check never reached its destination and upon waiting the 90 days TD Bank told us we had to wait. We filled out the appropriate paperwork. We were told immediately that the money was pending in our checking account. We waited an additional two weeks only to find the money still pending and unavailable to us. We then called the Marlboro, MA TD Bank branch and they told us they would instead send us a check in the mail. We waited yet another two weeks and no check came.
At this point we decided to go to the branch ourselves. We were addressed by the bank manager who told us they were doing all that they could to help us. Again another two or so weeks go by and at this point we decided to involve the OCC. After about a month of the OCC doing all they could to help us we were told the money was yet again pending in our account so the OCC closed the case. Three weeks of the money pending and still funds were not available. We went back to the Marlboro branch and dealt with a new bank manager who gave us a TD Bank Visa gift card claiming the full refund was on the card.
We left the bank proceeded to the store only to find out there was a zero balance on the card. We drove back to the bank and the manager acted surprised there was no money on the card. We called the Visa card number on the back of the card from her desk and had the representative there tell her there was NO money on the card. She acted almost put out and told us she'd have to "investigate" where the money went, as if it just got up and walked off the card. We spent every day during the month of December going to the bank and being lied to. We were even told to call the card daily in which we did only to have the same outcome.
We have dealt with almost everyone who works there and it seems as if they're all trained to tell you the same thing. "We'll look into it and call you back" and yet they NEVER call back. Or you get "we're doing all we can to help you" and when asked specifically what they're doing to help, they cannot answer you. These people are liars and crooks who feel they can take your money at any time and charge fees whenever they want, yet if they owe you money you'll get the run around and lied too far before you get your money back.
We at this point have involved the OCC (AGAIN) and every other company that will listen. This now isn't as much about the money but more about the principle of things. If we can help out at least one other hard working person who has a family to support and can't afford to spend five months begging and pleading for their own money only to be lied to and treated awfully then all our hard work will have paid off!!! Do Not Do Business With This TD Bank!!!
BEAR, DELAWARE -- I have a home equity loan with Commerce Bank. When TD Bank bought Commerce, my nightmare began. I had my loan set up for biweekly automatic payments. This was fine under Commerce but shortly after TD Bank took over, I started getting late notices. I couldn't figure this out since the payments were being deducted from my account every two weeks.
I contacted TD Bank and was told that my payments had been incorrectly posted as principle only, showing as no interest paid. They admitted this was their mistake, but had not explanation for how it happened. They said they would fix it but by the time they did, they had reported me as delinquent to the credit bureau. I called back to tell them they needed to rectify this and they said they would turn it over to the person who handles errors with the credit bureau. Imagine, they have an employee assigned full-time to fix information they've erroneously reported on their customer's credit bureau file.
I was supposed to receive a call back in a few days but never did. Of course they would not give me the contact info for the person who handles rectifying the erroneous info being sent. After speaking to several more people at TD Bank over several months, I got nowhere. The next thing that happened was they just stopped deducting my loan payment from my account. When I called to ask why they said TD cannot process biweekly payments, only monthly automatic payments. I said it would have been nice if I had been told this. They said they had mailed notices out but I read every piece of mail from my bank and I never received this notification.
When I spoke to someone in the loan dept. she said that it was because in the computer switch over (remember when the bank couldn't process anything for 3 days???) from Commerce to TD, several loans were just "dropped off" and mine was one of them. So the whole "we notified you" was a load of crap.
At this point I cancelled my automatic payments and said I would just make the payment myself each month. So each month I go online and pay my loan electronically. However I suddenly start getting notices that I'm a month behind. I look at all my payments which are current, call TD again, and they can't explain it. So in order to not have my loan looking like it's behind, I make an extra payment. For 6 months I have been doing this. Each month I go online and my loan shows "no payment due" for the current month and the next payment due the following month. But I make a payment anyway, just to be safe.
Then in October, I suddenly see almost $800 deducted from my savings account. Under the column that describes what it's for it just says my name. I immediately call TD Bank and no one can figure out why this money was deducted from my account. The CSR gets her supervisor and they still can't figure it out. So they call my local branch.
The local brank says it's for my home equity loan!! I tell them I am not set up for automatic payments, the amount they deducted isn't my loan amount, and my next payment isn't even due until November! Their answer is they will "research" it and it will take 10-15 days. In the meantime, they won't put my money back in my account. I am freaking out at this point. So they transfer me to the loan dept. and I speak to **. He promises to expedite the research and have the money back in my account in 2-3 days but says I should call on Wednesday to make sure it's there.
I check online on Wednesday and the money isn't there. I call the loan dept. and speak to ** who is rude, condescending and totally unhelpful. She says all she can do is put it in for research and it will take 10-15 days. I reiterate that TD has taken my money with no authorization and I want it back. ** said no. I told her that ** said I would have the money back that day and she didn't even want to look up the notes on my account to verify this. She finally did and said ** only put in the notes that he would expedite the research process.
So I said "then ** basically lied to me." She refused to comment and just kept repeating that she would put it in for research and it would take 10-15 days. I was ready to scream. But instead I asked to speak to a manager. She just keep repeating her mantra "I'll put this in for research. It will take 10-15 days." She said this about 5 times ignoring everything I was saying.
I kept insisting on talking to a manager and she finally put me on hold. After a very long wait a manager, **, came on the line, apologized and said I would have the money back in my account that afternoon. Amazing! However, he said I would need to write a letter saying I no longer wanted automatic payments deducted from my account, and I would have to fax or drop it off since they needed my signature.
I repeated several times that I did not have automatic payments and hadn't for almost a year. He said he understood but said it was showing in their records that I was set up for automatic payment since January 2010. I then asked why, if that was the case, in 10 months, a payment had never before been deducted from my account. I also asked why they would deduct a totally different amount that my loan payment amount, and take it out a month before it was due. He couldn't explain but said I would need to drop the letter off in order to prevent this from happening again.
I replied that it was amazing that they hadn't needed my signature to set me up for automatic payments that I never requested, and could take random amounts of money out of my account with no explanation, but they needed my signature to stop doing something they did without my authorization in the first place!! I also told him that my very next step would be to transfer this loan to another lender and close all of my TD Bank accounts. But the story doesn't end here.
The money wasn't in my account that afternoon, or the next morning. I called TD Bank again and was told that it had to be in the "overnight run" and it hadn't been submitted in time the previous day. Funny, since I spoke to them at 10:30 am! The woman I spoke to, **, was very nice, helpful and professional. She is an anomaly in the TD Bank world but I am grateful for her help. The money finally went back into my account. I gave them the letter with my signature. Even though it aggravated me to have to write a letter to ask them to stop something I never asked them to do, it was easier to just write the letter and (hopefully) avoid another problem.
And by the way, now they're telling me my Oct loan payment is due, even though their online system says a payment isn't due until November. Do the Three Stooges own this bank? Commerce was bad, but TD is ridiculous.
NEW JERSEY -- I used to be the biggest fan of TD Bank. Opened my account with them 10 years ago or so! Got all my family to transfer money there and recommended it to everybody. Commerce WAS the best and the most convenient bank. Never had Any problems with them and WAS in love with their customer service. That was back then, good old times. Lol. When it became TD, I did some research and it looked like it was going to get better. TD was one of very few banks which pulled their investments out of all mortgage mess that country going through - oh god was I wrong?
All started with overdraft fee of $35. They repeatedly lie to me that they send new rules & regulations out to me and I will get it any day. I canceled my overdraft protection back in 2001 (it's a checking account not a credit card is my philosophy), but the very first month they introduced $35 overdraft fee.
They let through 9 bogus internet transactions in the raw to go through and charged me $35 each time (looks like bankers and hackers working together now), not to mention that in 10 previous years I used my card 5 times (if that) over internet and supposedly I had some anti-theft protection from TD (I know that because most of the times I travel from NJ to Fl I had to call them to get gas, it wasn't going through), but if they making money all protection goes to hell I guess!
I asked them why I have an overdraft protection when I canceled it long time ago, their representative told me, that as I favor they gave it to me so my mortgage payment check wouldn't bounce!!! What a BS! So they made a note on my account in front of me not to let any payments through unless there is money in there! Then, just to make sure I went to different branch, and the confirmed that the note was made.
Guess what, month later I was negative $1.99 because of some internet transaction again. Of course that famous computer glitch took my $850 deposit, for some miracle I didn't throw away receipt (they should have advice people that week to keep their receipts and say we have a problem not "our computers temporary off line"). On top of that, for 1 year and 3 months I couldn't get my statements send out to me.
I called and requested it 8 times over the phone, and 4 times in person in 4 different branches - NOTHING. All that coasted me tons of time, money orders (while they investigate), and most important millions of nerve cells. But the last drop in the cup was when my mother receive her statement last month, she noticed $3000.00 deposit through branches ATM (which wasn't made by her), then two days later $3000.00 withdraw (which wasn't made by her).
When she called, representative told her that one of her family members must have got a hold of her bank card. When she said it's just her and a cat, TD representative got angry and told her to call police if she wishes (I wish she did), when she got supervisor on the phone, she told her that as a favor they can try to investigate. I don't see that most convenient BS commercial any more, I guess even TD bank themselves don't have the balls to say it!!!
P.S. Closed all my accounts there, refinance my car with someone else. I don't know if TD Ameritrade representative will talk me into staying with them. Capital One looks pretty well as a bank, just compare their interest rate for checking TD Bank-0.25% Capital One-1.3% Wow, what a difference.
ST ALBANS, VERMONT -- I want to warn all small businesses that TD Bank is a terrible place to do business. I am a small business owner. In December 2011 I was contacted by a very reputable multi-national corporation wanting me to do some work for them. I was thrilled to say the least, this was an opportunity of a lifetime for a small company like mine.
I accepted the proposal with the understanding that the company only pays vendors outside their country via wire transfer and they have a net 30 day terms policy. I had no problems with those terms. The company requested that I get a copy of all information for an International Wire Transfer from TD Bank, on their letterhead, which I did. They provided me with that letter on January 25, 2012. I submitted the letter to my client the same day.
I was told there was a wire transfer processed in the amount of $7,500.00 on March 16th. I began calling my bank and inquiring as to the process and when I should expect the money in my account. I was told that it would take a minimum of three days but no more than 5 days. The following Wednesday, Thursday and Friday I contacted the bank again and was told the wire was not in the system. Each and every time I spoke with TD Bank Customer Service, which was almost daily, I asked the employee if they would kindly confirm that the information I was provided in January was correct for this wire transfer, and every time I was assured it was correct.
On Monday, March 26th, 10 days after the wire was submitted, I still had not received the funds. I called the bank and spoke with customer service and this time when I asked to confirm the information I was informed that the letter I received in January was an error that they had provided me with the incorrect bank name and the incorrect bank address and the incorrect routing (ABA) number. This infuriated me and I immediately contacted my local bank branch to find out how this could be the case. They apologized but there was nothing they could tell me.
I have spent the last 8 hours of this day trying to get the correct information. My local bank representative contacted the International Wire Transfer division of TD Bank and was given different information than I was given in January and different than I was provided on the 26th. After many hours of phone calls I received another letter from the bank with new information but not before the local bank representative I was dealing with stated "It scares me to death to send this to you because I don't know if it is correct!" How is a person supposed to have faith in this bank?
I have asked to be contacted by the bank manager but he has not returned my calls. I have no way of knowing where the $7,500.00 is or when it will appear in my account. My client has requested new information from the bank to resubmit the wire transfer but I don't know what their procedure is in regards to this situation. I doubt seriously they will take my word that I do not have the money and TD Bank cannot confirm to anyone where the money is or when it will be returned.
After all this I called customer service just as a test and asked if they could tell me what the process is to do an International Wire Transfer and I was given the same information I was provided in January. I later called the International Wire Transfer Division and they provided the same information. That would mean if the information I was provided in January was correct then the money should be in my account. If I ask where the money is they tell me it was never sent to the bank because I have the wrong information, but when I try to confirm the information they tell me more often than not that the information I have is exactly what I need.
So I then ask "OK, then where is the money?" And the cycle starts all over again with them telling me the money was never transferred because I have the wrong information. They cannot possibly have it both ways, either the information is correct and they have the money or the information is incorrect and I need new information. There is nothing I can do because nobody at TD Bank knows the answer, or if they do they prefer to keep it to themselves. I am beyond frustrated and as soon as I resolve this situation I will be changing banks very promptly never to return to TD Bank, America's Most Incompetent Bank.
I sincerely believe that the only reason this has happened is because of the incompetence and laziness of TD Bank employees and customer service. They were and are too lazy to pull a piece of paper out and read whether the information I am reading to them is correct. What a mess!!!
LEXINGTON, MASSACHUSETTS -- Experience with Td Bank Lexington branch -- staff very deceptive and misleading business practices; refusal to turn bank records and statements to me after they created a major problem by deliberately manipulating money transferred into bank from an insurance contract coming from another financial institution. Someone in the bank altered the account structures and caused tax problems by transferring the funds into a money market account. I had made two large deposits into the bank and had hired financial people -- attorney and an accountant -- to structure the accounts and to also set up business banking. Not one business account was set up.
The second branch manager lied and covered up for the first. I could not get a straight answer from them as to what they did with the money and a lot of lying and cover-up went on. They have refused to turn over the bank records to me and the new bank manager in Lexington came up with three pages of statements, not including the large deposits and what happened to the money.
They clearly were manipulating the truth and refused to sit down to correct this costing me more money for the lawyer who they refused to communicate with. I then discovered that the lawyer had the bank records as well as the accountant and that the branch manager then made a statement that no one subpoenaed the records. There was a lot of money missing from the accounts. The branch managers seem fairly uneducated with very little financial or business experience. The branch manager blatantly lied about this and will not produce the check from the annuity company.
I believe that there was collusion going on and that one month after I had deposited another check for 69k into the bank; I was told by the second branch manager that there was 72k in the bank. They have caused a lot of problems with the IRS after the branch manager would not speak with my accountant to resolve this. I also asked her why no business accounts were set up after they were paid to do this -- lawyer and the accountant -- and the response was I don't have an answer for that.
They were avoiding the issue and seem very much concerned with protecting themselves rather than engaging in ethical business practices and serving their customers in an honest way. I have found bank employees to be not qualified, mediocre education, none of them business owners or experience with dealing with high net worth people. They then twist this and refuse to release the bank records. I think that the banks have come under a lot of scrutiny for good reason and have been causing business owners and other individuals a lot of problems.
This bank screwed my money up and also my business costing me money with a lawyer and an accountant and seem very unwilling to take responsibility for their actions. They are also very rude and unaccommodating to fix problems caused by them.
I have been a TD Bank customer for more than two years. But I won't be much longer. They have screwed up my three accounts so many times, that it has become nearly a full-time job staying on top of it all. 20 minutes in one branch with seven staff and only two customers to make a simple deposit. Yucking it up and personal talk was more important than my deposit. Then when I left, I discovered she shorted me by $1,000. Back in for another 10 minutes. A simple check order started in early January, Went to the branch. Two sets of checks -- one for business and one personal didn't arrive after five weeks.
Back to the branch. They called. No one could find one of the orders. The other order was found but the checks were not. Three days later the business checks arrived, Still no personal checks. Order those again and tell the manager I will pick them up at the branch. Then the manager informs me that the first set was at the branch for eight weeks, sent there by mistake. The next call is that set three has arrived at the branch and they would be overnighted to me. They were. Then, 11 weeks after all of this started, the second set shows up in my mailbox.
Meanwhile, amidst all of this confusion I made a big error. I paid a major bill out of the wrong account and overdrew it. TD loves this. They sent me a notice in the mail five days after the first overdraw. First time I knew about it. They brag about their technology and customer service but obviously intentionally slow down on overdraws in hopes you will keep overdrawing so they hit you for $35 a clip. Sure, my mistake but they certainly took full advantage of it and made over $200 on the error.
Then there was the $%K trust account I opened for one of my children. 75 cents monthly interest paid; $12 monthly fee. Took three months to figure out they put us in the wrong account - had a $10K minimum. Two of the last three months my online credit card payments (from checking to credit card transfer) did not register. $35 a pop for late payment. Just happened again today! I could go on. But you get the picture. If, in fact, TD does stand for Toronto Dominion, I suggest that they go back to Canada and stiff their own people.
And, for all of this excellent service, they abolish their rebate of fees for use of other ATM's make us pay the other bank's ATM fees. So the use of a non-TD ATM just jumped from zero to five dollars or more. Found out two weeks after they changed the program and, of course, got hit with all of those fees. ENOUGH, TD! I hope to hell that Congress investigates you and the rest of the crooks who run our banks. Congratulations on your earnings!
CONNECTICUT -- So my husband has had the same TDBanknorth account years before they were TDBanknorth and once we got married I was added to the account about 3 years ago. We have been having money problems for about the past 6 months as I am sure many other people are as well. And we have overdrawn a couple times in the past 6 and we took care of the problems it was our fault and we paid the fees. We own up to that, but this last time was unbelievable.
I do online banking and usually when we have the money in there but it's still unavailable they don't send the check out until the money is available. So I had deposited close to $1100.00 in my account on a Saturday, mind you I still had around $400.00 in my account. Monday came I went online a sent out a check for our mortgage for about $1000 and there was about $500 available at the time w/ about $1000 still pending. So thinking they're going to wait to send it out like they always do and not wanting to forget to send it out all I sent it out.
Next thing I know I have $350 in overdraft fees w/ about $300 in overdraft fees still pending. I call the bank to try to figure out what is going on and I got the rudest women ever but she was being rude in a snide condescending way. She explained to me that when I sent that check out, someone from the bank reviewed my account and as a "courtesy" to me sent out the check before all funds were available.
So in other words they took all the money that was available and some that wasn't and sent out a check, so all my and my husband's small debit purchases such as maybe $2.00 for a coffee kept racking up an overdraft of $35 each while there was still money in the account but unavailable. So when it got down to being $123 in my account they whacked us w/ a $210 overdraft fee, then another $140 and like I said before $300 still pending in overdraft fees.
I asked the lady if someone had actually reviewed my account than they would have seen we have been having troubles for months and have overdrawn a couple times this year already, so why would they extend this courtesy now that they never extended before for such a large amount of money? And she couldn't give a good answer besides that it was my account and my fault and this was a courtesy they extended to us.
And I asked again "why was this so called courtesy never extended to me before now and that all my checks weren't sent out until all funds available?" And she gave me the answer that she doesn't know who held my checks for me before but they were not supposed to and I argued no one held them that it was always just done automatically online. And then she rambled on how it was a courtesy that they did that and it was my fault again. I said I didn't want their so-called courtesy, that it was costing us money we don't have right now. And for the final time I heard that it was a courtesy the bank had extended and it was my fault.
So we went down to the bank to speak to someone in person. We got a regular bank teller and she told us that this was a complaint that they have been receiving a lot lately, and she listened to our story and told us that she could not help us out it was up to her manager. So we asked to speak to the manager and the manager would not speak to us right then and there. So we were told to go home and the manager would contact us by phone.
So we asked if they could do something to freeze the account, close it or something because we just didn't have the money for this. The teller then added up a total for us of what we would've actually overdrawn at this point if the courtesy was not extended to us. The total was about $40.00... They wanted to charge us over $600.00 for $40.00. So we leave and about an hour later we receive a phone call from the manager saying she was not willing to help us out, and that if we did not pay the overdraft fees it will keep getting higher.
My husband pleaded w/ her that this was insane that a so-called courtesy is costing us this much money that we just don't have, it was double what we spend on groceries in a month for a family of 4. That we would pay some of it but we couldn't afford to pay that. She then told him not to pay it and let it go to collections. And that if we tried to bring this to court we would never win.
We don't want to go to court!! We just want them to work w/ us that's all. And so my husband asked how he could get a hold of her manager and got the response that she would just agree with her. And he said he didn't care he wanted to speak to her and she said she would have her call us. We were never made to feel like we were such scum before in our lives. We are not bad people to be treated this way. We are a hard working family who has fallen on tough times just like so many others right now. And we were willing to try to give them some money but they wanted every penny that we don't have. This is still sitting as unresolved.
After we had talked to her my sister-in-law called to ask about Christmas and my husband explained what was going on. She then told us how she had a checking account w/ them and a savings account for overdraft protection w/ $200 in that savings account. She overdrafted by $20 one time and they never took money from the savings that was for overdraft protection and charged her $200 in overdraft fees!! And they refused to reason w/ her as well, and once again said that if tried bringing it to court she would never win.
So being as frustrated as she was knowing she probably would never Win if she brought it to court and it would end up probably costing her more in the end, she had closed her account and moved to a new bank. I don't understand how they can get away w/ stuff like this!!
NORTH ADAMS, MASSACHUSETTS -- I had an account with TD BankNorth for several months. There were times I went into the negative and paid the ridiculous overdraft fees. This one time however I just cannot get over. I had $220 (about) in my account and I went to an ATM Machine to take out $200. The ATM sat there for about 5 minutes before saying that it was not able to complete the transaction. I thought maybe there was a communications error while the ATM was talking to my bank. I tried again, I got the same issue. I said OK and went on my way without any money. I just used the card as Debit at the cash register when checking out.
The next day I found myself about $500 in the negative and was wondering how. I looked at my statement to see that the ATM did in fact take $400 out of my account, along with 2 $1.75 fees. I called my bank to immediately dispute the charges. I also used an ATM at another location trying to take out $20 and it would not let me, I then tried again and it let me. It charged me for both $20 transactions when all I received was 1 transaction. I immediately stopped my direct deposit on the account as I could not just watch my paychecks vanish into this banks fees.
I spoke with a customer service agent and he said don't worry when they get all of this fixed they will correct my account. A few weeks went by which caused other things that were still outstanding to hit my account, be returned and access more fees.
A few weeks later they finally credit my account $400 plus the 2 ATM fees. This is all fine and dandy but what about the fees that they have accessed on my account to date? They stated that they were not going to remove those because had I had funds in the account to cover those items I would not have those fees... So wait, you mean I should put money into the account to cover all these outrageous fees that were not supposed to happen in the first place? They said if I did not stop my direct deposit the fees would not be in place. I stated if I did not stop direct deposit I would not have money to provide for my family.
By the end of everything (last statement I saw) the account was $900 overdrawn. The bank called me asking me to resolve the issue and I told them point blank. "I have no problem paying for the items that were processed through my account which are valid. I am not however going to pay for all of these overdraft fees that were put there due to this issue." They said that was not good enough, I had to pay it all to put the account back to a 0 balance.
It has been awhile now and they have an entry in Chex systems for this. They also assigned it to a collection agency who tells me the balance is now $1200 (estimated). I laughed and he asked what I was laughing about. I said it was $900 when they froze the account. Where did the rest come from? He said probably fees. I told him to stuff it just as I had TD BankNorth. I am not going to hand them money just because they say I should. It is outrageous!
This issue has still not resolved. But how nice I got a call from the collection agency again stating oh we'll settle for $900. I again stated no you will settle for no more than went out on the account which I am liable for. I admit things did hit the account which TD BankNorth did pay out. I will cover that without a problem what I will not cover is all the fees they accessed on the account while they were doing their investigation. I could not use my account so why should they access fees?