PENNSYLVANIA -- I had this product installed in my house on Friday March 2nd 2018. A representative came out wed February 28th 2018 for an inspection of the house. At the time my appointment was 3 to 5. The representative did not come until well after 6pm. This is only after I called at 5 to find out what was going on. When the representative came I informed him that my main concern was mice that I had in my basement. An appointment was set for Friday March 2nd. The appointment time was 8 to 12. Again the representative was late. I called at 915 to find out what time the representative would be coming.
I was told that they would have to find a representative for me and they would inform me when he would be here. I then received a call saying the representative would be there around 10. The representative then laid wooden mice traps 1 bait station and glue pads. And 2 termite stations and sprayed. I called on Saturday because I was not satisfied with traps that were laid. I was told that the next appointment would be 1 week from then.
On Sunday I once again called to cancel my service. The lady was very combative and told me that I was not paying for just mice control but mostly termite, I informed her that my main concern was mice not termites and that I was not happy with how I was being treated and talked to. I was told that a manager would contact me in 24 to 48hours. After hanging up I called the local number on my contract to again express my concerns about how I was being treated as well as how the lady was talking to me and the lack of professionalism. I was told that this would be escalated and again a manager would be calling me in 24 to 48hrs.
Today is not Thursday March 8th at 12:11 I again called to say that I have not received a call from a manager in regards to my canceling services. I was told that the manager is in a meeting and they would call me. I then asked if I could talk to a manager in that department and was told that the manager was on lunch. The professionalism is horrible at this company. I have sent a letter to the BBB and am extremely disappointed with how I am being treated.
GLEN COVE, NEW YORK -- Over the course of a 6 month period or longer, Terminix refused to provide me with the location of "discovered" termites in one of the baits that was installed on my property. Each bait is numbered so that the various technicians can keep an eye on baits that have been penetrated. I needed this information so that I would not expose my wood piles to this particular area of the yard.
On several occasions, someone reached out and promised me this information, but I never received it. Today, a sales representative called me in order to renew my subscription and of course I refused. Why would anyone want to do business with such a company full of promises and the potential to hide something that is not there.
ABILENE, TEXAS -- I am from Brownwood, Texas and was recently dumped by Terminix. I don't know what kind of Pest Control Oath these folks are referring to but my contract was cancelled because they didn't want to find a solution to a couple of problems that I was having.
The first problem was with a guy named Juan and his boss George. Juan was the service tech and the first time we met him asked for some large black rat glue traps and was told the company doesn't carry them anymore. After that service techs were coming from all around our area and would give us the large black rat glue traps when I asked for them.
Didn't have any major problem until Juan comes back and again no rat traps. Another problem was when Juan was scheduled to stop by, we got a bill but started realizing that no one was going around the house and no one knocked on the front door to ask if we would like the inside dusted.
Finally, Juan called George and let me talk to him using his personal cell since I could never reach him by calling the office and leaving messages for him to call. George told me that In needed to get another service Terminix had to get rid of rats. I told him those large black rat glue traps were all we needed. I thought George was rude but after calling Regional Terminix and Terminix Headquarters and leaving message I get a call from the General Manager, his name is Mike.
Before I write about Mike's call a little more background. Every other service tech asked us if they need to come inside to dust for bugs and as long as they would spray outside we really didn't have a bug problem. The only time a tech would usually make a return trip was if I had asked for the large black glue traps then they would drop them by, if they were in the area.
One of the last times I saw Juan he told me that he could bring some small mice glue traps and I agreed just to see if they would work. I did not expect on this invoice to have area checked he put down kitchen and he also added that he observed rat activity. Well, he never came into my home.
Once again I make the calls to regional and headquarters to tell them that we don't trust Juan and don't want him anywhere near our house. We were told that that would not be a problem and lo and behold a few days before our service appointment Juan calls to tell me that he's our tech and we'll see him soon.
Then again, I called around because these folks take a message but nothing gets done. I'm told by both Regional and Corporate that getting another tech would probably not be a problem. But, it was a problem with Mike. Mike calls me to tell me "I ain't gonna do it! I ain't gonna do it. Not now, not ever am I sending another tech. Juan is the closest tech and he's all I'm ever going to send for your service!"
A few weeks later I receive the cancellation notice. Since then I've called Terminix regional and Corporate to see if we can continue our service but haven't heard nothing but crickets. It's like they don't care about a customer of 7 years. It seems like loyalty means nothing to this company and customers less than that. It's not that there aren't other pest control companies out there but to just discard a customer just because you don't want to deal with them and provide satisfactory service is just not acceptable!
ALEXANDRIA, LOUISIANA -- I have had real serious problems with the referral of my calls to a Terminix agent. I don't know where she is but it sounds like a Midwest accent. Everything is fine when I can call my Terminix man directly in Alexandria, Louisiana, but it's incredibly confusing when I have to talk with the people in their answering service. They will cancel an arranged appointment the day before and I live 140 miles from the location. So, the people who are calling from afar make it very difficult, but the Alexandria people make it very easy. I wish they get rid of the long-distance operator.
On the other hand, my most recent experience with the Terminix service was very nice. The technician is excellent and he points out things that might lead to problems. I have a very old house and he can see these things that might turn up before I can. Now, we haven't had any pest activity since having Terminix services.
WILSONVILLE, OREGON -- We called Terminix to service our second home in Pacific City because of some fly problems since we'd have some family and friends stay there. The tech who showed up was very timely. He said he would arrive at a certain time, was pretty prompt, and professional. He did everything that I had asked him to do.
I asked the tech questions because we still had fly problems and he said that he wasn't able to spray around the windows because it was a two-story home and there were OSHA requirements that he had to take care of. So, he was only able to spray around the foundation areas and the lower areas that he could reach. There are still fly problems but the ant issue at this point in time seems to have been dealt with. I'm pleased with Terminix and I'd recommend them.
BAKERSFIELD, CALIFORNIA -- We had a downpour 20 minutes after Terminix left on the last time that they did service and whatever they sprayed got washed away because we started noticing new bugs coming into our garage. We also saw a roach and earwigs a couple of days ago. We called them and asked them if they would come and re-spray. They were very gracious and scheduled someone right away. We called on a Monday and they're gonna have somebody out here on Wednesday.
Their technicians are efficient. They come in and are very courteous. They tell us when they'll arrive but don't really tell us at the end of the service what they did. They only handed the bill. But, we can definitely see a decline in pest activity. We were getting water bugs because we live next to a canal and that's going down.
Originally, we had contracted with another company because we liked the idea of using less potent or more natural means of controlling any kind of insects. Then we were surprised to hear that Terminix had taken over it. We got a letter and it said that everything was gonna be transferred. I was assuming Terminix was gonna get paid for their services and I don't have to do anything but then I come to find out they hadn't gotten my payment. They didn't have the authorization because I have it billed directly to my account. But we also got that handled as part of the call for re-spraying.
DULUTH, GEORGIA -- Terminix does a regular check for termites in our house. Scheduling it is always convenient for us and they usually call. The technicians come in to do their job and seem to be very efficient. We have had a problem where a technician came out and missed that we had termites ut Terminix took care of it very nicely. We were very satisfied and it's a service done efficiently. In the tech's most recent visit, he didn't find any problem so that's always a good sign.
I've heard of people having not necessarily Terminix but people who come and spray, and then the next day, they'll have a very sick or dead dog. I know two people that that has happened to but we've never ever had bug control service and the Terminix termite service has always worked well for us.
DULUTH, GEORGIA -- We have Terminix come quarterly and they came in March when we were out of town but did not have access to the back deck. My daughter saw a roach crawled out from under her chair so we had them come out again and spray the back deck. However, we had to call back again because right after that, she was taking me to the bathroom when I noticed a stink bug crawling around her neck, which she brought inside with her. She got it off of her and it disappeared but then we found the stink bug crawling on me. I can't have bugs at my house so she called Terminix and rescheduled a different visit, but the Terminix rep said that it had to be 10 days between visits.
Other than that, there's no problem scheduling the service and I don't have to be home when they come. They also send me an email notification that they are coming. The tech is very professional and he does what he's supposed to do then leaves. Everyone who's been out here has treated us with respect as well as our house and grounds. I'm very pleased with Terminix and there's less pest activity here in our home since having their service.
SAN DIEGO, CALIFORNIA -- I've had a great experience with Terminix. I thought a possum came into our house so I called them. The girls at their call center were very nice when scheduling the service and they directed me to whom I needed to speak to so that they could send the correct person to look at my home to see what the situation was.
Vincent was the first to come to my house to determine what the problem was and he was very good, nice, and very professional. He came in, asked me questions of what were the things that I had seen, then he looked inside the house and in the attic. He said it wasn't a possum and that it's a rat. And, there's not only one but three. Then he told me about the plan they have for me. I asked if they were gonna come and pick up the rat when it's caught and he said he will, so I got their service.
Then John is my tech now and he came to the house, put the trap, and sprayed around the house. He's been really nice and professional as well. The first day he put the trap, the rat from the attic was caught first. I texted him and he answered right the next morning and told me what time he'll be around. But my husband had already picked the rats up and threw them away. John came over and made sure that we didn't have more. Terminix was able to exterminate the problem and I would recommend them to anyone.
MEMPHIS, TENNESSEE -- When Terminix comes to service, it's usually a guy that we know and he knows the place very well, so we just open the gate for him in the back. Then he does his thing and leaves. It's nice to have the same guy. We get a service regularly unless we call them when there's an issue. Ants are usually our major problem and when we reach out to Terminix, they've responded. It's good to know that they'll jump to it and get it taken care of for us. Scheduling a service is easy. I do it online or call them. Since we've had their service, the pest activity at our home has been under control. I'd recommend them.