T-Mobile Review

CHICAGO, ILLINOIS -- The worst possible company. The worst customer service ever. Would never RECOMMEND these guys to anyone. Stay away from them!!! Thieves and liars with very bad attitude of people working for them. This being said from customer they lost 5 yrs later. They milk your money slowly.

First they overcharged me few times, for messages I sent and I had unlimited plan... later for minutes I overused with is fine. Here and there they would slip few buck for this or that. I didn't care I was too lazy to switch to someone, had few friends with them and hated to deal with their customer service so I'll peacefully just pay whatever. Well, they figured it out and used it well.

Last year I took my boss's daughter to Europe, she was 3 yrs old. They froze my account for 3 months. I went to State and Monroe location to speak with the manager of the store. I asked particularly what the fee was for doing it, he said it's FREE. Then, I asked to pay any bill, or fee I might have since I knew I'll get back from Europe with no money. I told him I do not want to be back and bill waiting for me for God knows what. He said "pay the last bill, that's all". I did it. Last thing I strictly requested to have cell in function day before my arrival to the airport so I can inform kid's parents we are fine, etc...I came back, phone DID NOT work. I went through hell because of that.

Anyway, called them and they said I got to pay $75 reactivation fee plus some bill they pulled out their ass saying billing cycle begun, when I paid the last bill and I asked that the manager before I left.I paid it all to have my phone back! I finally decide I'm done. Canceled my contract May 25th 2013. Gave them address to send last bill plus cancellation fee. Paid my previous bill that would came every 13th of the month.

Month later I called to see why am not getting any bill. Representative called ** tried to convinced me I canceled my contract on Jun 20th instead of May 25th. Thank God, I had all info down, time and everything of my cancellation date. However, once I put her in corner and she spoke to FINANCIAL DEPARTMENT she told me they'll fix the issue and call me back in next few hours. The issue was I got charged $407. They charged me $97.04 the last bill. That was OK as I said I'm paying on 13th and I assumed that fee was for the new billing cycle. I agreed to that fee. Then, I agreed to pay $200 cancellation fee as well.

I don't know whose lunch was left unpaid since they found $110 extra for me to pay. I paid $300 and since am leaving for Europe I did not pay those charges of 100-something bucks. I did not spend those. Explanation was of course "new billing cycle begun" already once you paid your last bill. It's funny, since in total I spoke with 4 people today and I swear to God they all have different stories. At least they could have make them sound the same.

I'm done with them, stay away people! STAY AWAY. I'll write review on every possible site they even mention T-mobile, inform all my friends/family here and in Europe, since I paid my price other people shouldn't! They do not deserve to have customers at, all. Do not deserve to be bought from AT&T, they do not even have a contract any more. A lot of unsatisfied customers left behind, a lot of people they didn't care to keep. Very bad way to do business.

LOGANVILLE, GEORGIA -- I've had T-Mobile for quite a number of years now. Last time I renewed my contract with them I bought all new phones. Within a week, one of the smartphones costing $250.00 was defective. Called customer care, said for me to send that one and they will replace it. Lo and behold when I got the replacement, I got a refurbished one. I called customer care they insisted it's not. I could see that this phone was a used one but they would not listen at all. I took the phone to my local store. They said nothing they can do so I just paid T-Mobile $250.00 for nothing except an old phone.

After some time, the volume button came off the phone. Went into the local store. They were nice enough to fix it. So I want everyone to know that T-Mobile.com is a vile and vicious company that takes your money and give you old phones.

PHILADELPHIA, PENNSYLVANIA -- Avoid T-Mobile!! Our cell phone was stolen, calls were made to Mexico over a short period (no red flag that our use went from next to zero to $600 over a few days???). Not only did we get no help from the company, but "the best they can do" is to give us a month to come up with $800. Thieves! We cancelled our service (another $400 for two phones) and they can wait for their money. We'll pay what we can when we can.

LOUISVILLE, KENTUCKY -- It took my husband over 3 hours to set up two new cell phones. They couldn't do them both at once. He had to call back for each one -- then, in the process, he was disconnected and had to start over again. The numbers on the card he was supposed to read from were small and very faint! This is not a user-friendly company!!!

MIAMI, FLORIDA -- I have been interested in upgrading my Blackberry since last year. I opted to wait for the new Z10. I signed up for updates and patiently waited. During the wait I became impatient and frustrated. I called customer service and was offered a Note II at a great price. When I agreed and tried to purchase it like all my other phones. I was told I now had to pay full price and could not do what I had done before. I call back a couple of weeks later to purchase the phone and now the phone is out of stock.

Last week I'm at a BestBuy and see the new Z10 and a Blackberry representative She explains it's the nationwide release that everyone should have it. That she'd be more than happy to sell me a phone through AT&T. I tell her no thanks, going to stick with T-Mobile. I go to your store, and once again you don't have it. I call customer service a couple days later, and again you don't have it.

On March 26th I get an email saying phone is available. I call customer service and ask if it's online only, or also in stores. "**" says stores and that she will be glad to check. We pick a corporate store and she calls for me to check stock, at your Dadeland Mall store ( Dadeland Mall (1301) 7535 DADELAND MALL STE K4050 MIAMI, FL 33156. 305-668-0050).

She calls me back and says she spoke to store, and they have them in stock. I change my schedule around and head to the store immediately. When I get there, two reps attempt to help me. Young guy checks my account and calls girl over, who claims to be the manager. Neither one of them decide to give me their names, neither one of them was wearing a name tag.

They both go on to ask me who called me? When I tell them no one called, I called customer service. They proceed to tell me that the stock they have is for "their customers" and they cannot be selling phones to other stores. I explain I'm not from another store, that I called customer service, and last I checked I was a their customer. Manager says "they didn't speak to me" I go on tell them to look at my account and the tenure. That I've been a customer for over 10.5 years.

Apparently that meant absolutely nothing to them, and I am told they "cannot sell me a phone, because I'm not on their preferred list." I become irate and tell them that was BS and ridiculous. When I ask for the manager's card, she gives me a blank generic store card and refuses to give me her name. I call customer service and specifically tell the representative that I was livid and would do my best to contain my anger and not use every expletive I could think of. I slip one word in and she tells me she understands but to keep calm. Looks at the notes, and ask me for info on the store.

She agrees with me, what I was told was ridiculous. That if customer service sends a customer to a store, they should be able to sell me a phone. Puts me on hold and calls the store. When she comes back on, she now has "**" on the line. He says "it was ridiculous to turn me away, just come back to the store and he will take care of it." Now all of the sudden, they can sell me a phone? I slip another expletive (**). That I was not going to do that.

At this point because of their inadequacies, I had wasted two hours of my day, and as a consultant that gets paid by the hour. I had now lost more than what two phones cost me. That I should have been sold a phone when I was there, not given some excuse that "I was not on their preferred list" "**" goes on to tell the representative on the phone, "just hang up on him".

At this point I become even angrier because I cannot believe his audacity. Where has your customer service gone to? I hang up on the representative to gain my composure. Few minutes later I call back your support to get names of the reps and your representative once again gives me the run around. I am beyond disgusted. Is this how a loyal customer with such tenure gets treated? This entire incident was a complete lack of respect for my time, and years spent with the company.

SUGAR LAND, TEXAS -- I had no problem with T-Mobile until my phone which was still under warranty started to have so many glitches I couldn't use it anymore. To make a long story short I was sent six different "refurbished" handsets within a six month period. They didn't work either. The company has trained its personnel to be excellent in terms of polite runaround verbiage. The last phone they sent me worked for a while and then it too started to glitch.

I terminated my contract. I have had to pay $549.14 in early termination fees and a prorated last bill. It should be unlawful for a company to provide such poor service and still take my money, contract or not. I paid for many hours that went unused because my many cell "phones" wouldn't work properly and then when I couldn't take it any longer I had to pay the exorbitant fee to opt out of the contract. Lawful on their part? Yes. The right thing to do? I don't think so.

ODENVILLE, ALABAMA -- I have been a T-Mobile customer for more than 11 years. It has only been the last 4 years that we have poor or no service. I have called customer service repeatedly. We were furnished a router that was supposed to help with the service in our home; didn't help. When our 2 years service contract was almost up they suggested we upgrade our phones and of course we had to take out another 2 year contract.

There was a period of time when we were month to month and we again called about the terrible or no service. Calls were being dropped where that had never happened before and there were more days where we had no service. Again they advised that we get better phones and pay for online service for 2 phones and it would get better. The customer service people are only interested in selling.

I called today 2/1/2013 and asked that since they are unable to hold up their part of the contract mainly provide phone service; they should let me out of the contract that only has about 4 and 1/2 months left without paying the early cancellation fee. You guessed it!!! They can't do that. No, they can take your money and give you nothing for it (isn't that a form of theft!) or I just need to pay over $90.00 a month for nothing!!!

I sincerely believe that T-Mobile has been given ample opportunity to make this right and they choose not to. This company needs someone to take them to task for their poor service, uncaring attitude and for stealing from people who deserve better treatment than they are willing to give. The only good thing I can say about this company is that I have spoken to two customer service reps that should change to a different company because they are not being paid enough for the great way they do their job.

BUFFALO -- I bought a new phone 11/14/12 and a few unexplained events have happened surrounding this phone. First, a few days after getting the phone I called T-mobile because it does not charge sometimes unless I take out the battery numerous times and reinstall.

One night I was talking with my brother, the phone started blinking a white screen with colored lines running through the screen. This went on for approx 2 hours. Finally after taking the battery about 20 times, turning the phone on off it turned back on. The battery was half charged so there was no reason for the phone to just shut off.

About 2 weeks after purchasing the phone I get an email that says someone tried to charge approx $368 at some catalog online. Interesting enough it was on my Amazon Visa. The only place I used this card was at the T-mobile store, all because I wanted the Amazon points. The card was in my wallet, never lost!!! I went to T-mobile on 1/11/13 and spoke with **. He promised a replacement phone would arrive by 1/15/13. Today is 11/18/13, still no phone.

I called T-mobile. They told me they cannot help me because this is not a real T-mobile store where I bought the phone. And to top it off T-mobile is charging me $8 monthly for phone insurance. But tonight they told me I cannot use the insurance because the PHONE WAS NOT PURCHASED AT A T-MOBILE STORE!!! 3476 MAIN ST BUFFALO, NY 14214 This is the address and when you drive up it has a pink T-mobile sign, the employee say "welcome to T-mobile" and it has the same decor as other T-mobile stores yet T-mobile says I did not purchase the phone in a T-mobile store!!! So I am stuck with a phone I paid $327 for that might or might not charge!

I have been with T-mobile for over 10 years, but by the end of next week I will be with another carrier. LOL This is the funniest part - when I called I asked to speak with a supervisor. When I asked her name she told me **. She would not give me a last name like I was going to fly to China to find her!!! Good luck if you purchase a phone with T-mobile.

SAVANNAH, GEORGIA -- Had a death in the family, my sister was trying her best to take care of all details when her T-Mobile service was disconnected for lack of payment(and I can understand that). But, I went(her brother) to T-Mobile store at Oglethorpe mall here in Savannah, Georgia to pay her bill in full.

After waiting 45 mins. to talk to someone, had no results. They would not tell me the total amount to pay to get her phone turned back on, and worse than that, the person I was talking to was very unfriendly and didn't seem to care about my concerns as she started talking to another customer and left me waiting. She finally came back to me and said she would accept any $ amount that I wanted to pay but still would not tell me the total amount.

I would think you would like to be paid but in my experience with her, she does not care. I know I have wasted my time trying to comment to you. And I think it would be good idea if you talk to people at that store about trying to keep customers instead of running them away as she did me. You have just lost two customers, and again I think I have wasted my time. But had to try.

MONTGOMERY, ILLINOIS -- In May of 2012 I purchase a phone and sign a 2 year contract with T-Mobile. At the time I sign up for services my monthly payment was supposed to be 65.00 including unlimited talk, text and internet service. My monthly bill has never been consistent.. Every month is a different amount that seems to keep increasing from one month to the next. I have gone to the store repeatedly regarding this problem and no one seems to be able to give me an explanation that make any sense.

My last month payment was $126.00 dollars. When I call to complaint I was told I needed to pay or it would be disconnected. I was also told by customer service that I would have credit for the following month. This month I receive my bill and it was $100.00 dollars. I cancelled my internet service and was told by customer service last month that my bill would be $44.00 dollars. I cancelled my service.

Last night when I ask about terminating my contract I was told I would need to pay $600.00, and although I have no phone service as of 12/3/12 I would need to pay until 12/21/12. I am very dissatisfied with T-mobile cell phone services because of these problems. I have attempted to resolve this problem every month and the problem remains unresolved. This matter has become very stressful and extremely frustrating. I hope someone can help....