TracFone Consumer Reviews - Page 11

Just wanted to say that it was fairly easy using the computer to add minutes. It was so easy for me, especially after trying to do it by phone. Not a problem. The only problem was when the battery went dead in exactly a year, it wasn't so easy to call customer service, and have my remaining minutes transferred to the new phone, but they came through, and I was happy about it. Took a little work though.

Since activating my TracFone a year ago, I have receiving text messages from them advertising "special deals" for minutes. These text messages deduct minutes from my phone no matter how I try to avoid it. So, I am paying for THEIR advertising! I have called numerous times and visited their website to try to resolve this problem with no success. The messages keep coming. I have asked that they reimburse me minutes, but they refused. I will not be buying anymore airtime cards and will not use their service ever again.

I have had Tracphones for years. This past year has been a nightmare. They sent us free phones. I have been on the phone the past 2 months trying to get these phones activated. They keep giving me ticket numbers, changing the phone numbers, being put on hold for numerous hours. I am now going to contact the BBB. This is crazy!!!