LOS ANGELES, CALIFORNIA -- As I walked up to U-Save to pick up my rental Amanda ** was upset as she was speaking to Qamar regarding her vehicle. After about 20 minutes of listening to their altercation I was called up next. Once I walked up Qamar asked me “What is my name” after repeating my name twice he found my reservations and told me I had to pay a $400 deposit plus my $122 rental fee. Qamar asked me “what type of insurance would I like to purchase”. I informed him I have my own insurance and begin to provide him proof.
Once Qamar got the insurance in his hand he begin to look at my car insurance front and back and asked “Do you have full coverage insurance on your car?” I told him, “Yes I do." Qamar then states “well it says you have a 2004 car and I wanted to know if you have full coverage insurance”. I stated, “Just because my car is a 2004 doesn't mean I can't afford to have full coverage insurance.” Qamar stated “I'm not sure of the laws in this state so I need to confirm”. I then stated, “Well do you think I can't afford the rental as well since I'm already being judge.” Qamar stated “I don't know because I haven't slide your card yet”.
I then stated to Qamar, “I really thought Amanda was mistreating you but I see your attitude, sexist, and racism against woman is absorbed and not professional on any level.” After Qamar finished my paperwork he then handed me an insurance verification form and stated “you need to sign this form because I am going to verify if you have full coverage insurance”. I asked him for his name as I retrieved the company card. Grabbed a pen and begin to write his name on the back when he aggressively stated “give me the card. I'll write my name down for you”.
After getting the card back I then begin to walk away and he greeted the guy behind me with a smile and stated “hey bro. How's your day going?” I felt humiliated and hurt behind his actions. After speaking to Amanda while waiting for our cars we both went back into the Four Point hotel to speak me the hotel HR manager and was told to ask for Mary while given business and other information. I then went back to U-save counter and asked to speak with the manager Rod **.
While waiting for Rod Amanda told Qamar he was going to get into trouble and Qamar stated “Do you think I'll lose my job because of some negative comments made online” in front of other customers who were waiting in line. Once Rod was available to talk I begin to tell him what happen and he told me the company only ask that drivers have liability insurance and he is not sure why Qamar stated I needed full coverage insurance but he will speak with him.
Amanda joined in the conversation stating she had an expired insurance car and wasn't treated with the same treatment as me. Rod advised me to send an email to firstname.lastname@example.org and it would be handled. The professionalism from management should trickle down to their staff as well. This type of customer service is unacceptable and I should hear from someone soon regarding this matter.
MIAMI, FLORIDA -- I wish there is a choice where I put no star on there!! U-Save is the worst rental car service I've ever seen. It took me three hours to get the car, and they tried to trick me with all chances for me to pay more. They also force me to put down a deposit of $250! And it can't go back to my credit card but would be a check mailing to my house. I HAVE NEVER RECEIVED IT half year after my trip! Be careful and never use their rental car service!!!
MIAMI AIRPORT, FLORIDA -- U-Save Miami Airport put a $500 hold charge on my credit card and have still not refunded it. There was no problem or dispute with the rental but despite three phone calls, they have not refunded the deposit. I have now registered the dispute with my credit card company.
LAX, LOS ANGELES, TEXAS -- Please save yourself the time and the headache of renting a car from here. Red flags popped up the moment I arrived but foolishly I ignored them and continued to rent anyways. This was a nightmare and overall ruined my trip. While there are 2-3 employees working shift, only 1 employee actually assists the customers, even when the line is literally going out the door. They tell you that you must have good proof of insurance but don't tell you that they don't insure the vehicle when you provide your insurance info.
The 2016 car I rented overheated on the freeway and stalled. The car never started back up and I was stranded with no help from them. The reps were irate, disrespectful, and actually hung up on me a few times. They offered no help or resolution for the issue I found to be their fault. I had to have the car towed back to the location and pay all expenses out of my pocket, costing over $500. Turns out the radiator blew on the vehicle. The manager promised and even wrote a signed letter stating I would be reimbursed for all expenses and refunded for the rental within 7 business days.
Here I am going on 3 weeks later and still no check. When I was dealing with the manager about the refund 2 additional customers came to swap out their vehicles that were having mechanical issues for another one. Their cars are not reliable, the employees are not respectful, and the manager is a liar. Don't waste your time here and go with another company. If I could give 0 stars I would.
On the upside, there is a gentleman that works there named Diego. He was pleasant, respectful, and helpful. He needs a promotion, raise or a better job with a better company who has better morales. It's unfortunate that a great employee has to get a bad representative because of the company he works for.
LOS ANGELES, CALIFORNIA -- I rented a car from them October 2017. At the counter I was more or less forced into paying for pre-paid gas and was told if I would return the car with same amount of gas (1/2 tank) this would be refunded. I was also forced into paying insurance, even though I told the desk person that I had insurance and also had CDW with my credit card at which time the guy told me that my insurance according to him would not cover that and that they would not accept the credit card CDW. So I was forced to pay an extra $10 per day for insurance.
When I returned the car with the exact amount of gas that was in there when I rented it I was now told that I would not get a refund. Hopefully whoever reads this will not rent from them as what they are doing is illegal and they have very slick salespeople who just want to scam you out of everything they can.
ATHENS, ILLINOIS -- We rented a car that was ready to expire, 135,000 KMs, with doors not working, air not working, trunk not working. It took them 5 days out of the 12 we had rent the car for them to replace the car. When we returned the car the operator tried to blackmail us to give her 135 Euro because supposedly we had damaged the car, which we had not. After we said that we will not pay and we are ready to legally defend ourselves, they thought (which probably is common practice by the owner of the company) that they could blackmail us to pay them, by waiting for us to checking our flight from Athens to Rome and then to press charges against me that I swore at the operator.
My family and I had to abort our flight lose 4,000 dollars in getting another set of tickets, pay an Attorney to defend us at court for another 900 dollars, stay in Greece another two days and be in court for 10 hours a day so to be proven innocent of the charges. These people are dishonest and extortionists, unless you are willing to be blackmailed DON'T USE THEM.
LOS ANGELES, CALIFORNIA -- Do not get your car rental from U-save. Go with a national brand with good reputation. I made a mistake by going to U-save because they offer good rental rate and it was one of the biggest mistake I made. They forced me to buy their very high-cost insurance ($29/day) although I have full insurance coverage. They will find all reasons to force the insurance on you. The guy at the counter tried the scare tactic and said a small scratch or dent will result in hundreds of dollars in repair and without the insurance, I will responsible for any small damage.
I talked to several friends who had the same experience. They all said U-save starts the sale pitch once they know you are from out of state and have no choice but to rent from them. Sure enough, the guy at the counter forced me to buy insurance after he photocopied my out of state driver license and knew I had no choice but to get a car from them. There are many choices when it comes to car rental at LAX. Please save yourself the trouble and only book with reputable companies.
LOS ANGELES, CALIFORNIA -- When we arrived at the counter to pick up the vehicle on Feb. 22, 2017 they showed us a separate piece of paper that we had never seen before, that stated that 'proof of US Liability Insurance is required", and that "International, Canadian, or other policies issued outside of the US are not accepted as proof of US liability coverage".
In other words, the Rental Agreement that they had us sign indicating that the damage waiver is "optional" is not optional at all and we were forced, under duress, to initial that we were accepting the "optional" insurance because if we didn't they would not release the car to us. They charged us $30/day USD for insurance we did not need or want or had agreed to when we paid for the car, using our credit card well before we arrived in California.