Virgin Mobile Consumer Reviews - Page 4

Virgin Mobile (VM) is continually harassing me about "adding $ to my account" to get their service when they still owe me $335.15 which they refuse to refund. They can't even keep track of my account or phone #. This company is NOT to be trusted. I "wrote" off my loss so I wonder why they keep after me. Perhaps they will need to account to the IRS in some way.

Virgin Mobile has concocted an entity named "Virgin Angels" who allegedly promise to intercede on consumer's behalf. They have no "clout" though. They promise to refund your money and ask for your address so they can mail you a check. Then their supervisor cancels their action. In other words, Virgin Mobile (Sprint) apparently asks Virgin Angels to lie to the customers to placate them (for awhile). Asking subordinates to "lie" to consumers is appalling. Virgin Mobile/Sprint still owes me $335.15.

ATLANTA, GEORGIA -- Bought and iPhone 4 for Virgin Mobile cellular service a month ago. The phone works but the 3g cellular data service is terribly slow. Called customer (no) service 8 times in 4 weeks. All their call centers are in Mexico or the Philippines. Service reps had no idea how to troubleshoot the device. I finally gave up and asked for an RMA. Their response, "please call back in 2 hours. Our systems are down." Unbelievable! Finally got my RMA to send the phone back. I plan on switching phone service tomorrow. Avoid Virgin Mobile!

Went to Adams WI, it is 24 miles north of Wis Dells WI, on vacation with family for 4 days. Could not receive any phone service at all. Cheap but what good is it. Was going to throw in Wis river. I have emailed Virgin Mobile 3 days ago with no reply from them. Paid till 28th. After that get rid of and get real phone.

CALIFORNIA -- After spending all morning trying to fix shutdown of my service, I finally got through to Technical Support. No texting or phone service for 3 days. I called my cellular line and was told that me "the customer not available at this time." My billing was up to date. Indeed I had paid my bill 6 days ago. Technical Support fixed it, but cause of billing problem and outage not fixed. I had to top up, which I have never had to do before. I am leaving this stupid company.

They were supposed to rollover my minutes by charging me 20$ each month. They did charge me 21.50$ the 25th of March 2010, and wiped out my remaining minutes (over 1,000) sending my balance to "zero". Called them 3/29 and cancelled account, they plan to keep my money - a balance of 25.20$ - will call VISA and try to get my money back. Be very careful with these crooks.

BORGER, TEXAS -- Thanks for any advice.

First off, they don't have any competent English speakers for you to speak with. I've tried to get a replacement phone for over a month now. Every time I've called, they either ask me the same questions over and over, a "specialist" is not available, or they have simply hung up on me. It takes you forever to talk to an actual person. Of course, Simone (automated chick) thinks she's a real person. Like one other person said, STAY AWAY from them!!!

GAINESVILLE, FLORIDA -- I have bought a cell phone from Virgin Mobile- USA but it is not working after 5 months using. Cell phone is still under warranty but they don't care about not working phones and nobody is talking to you on customer service. A very bad wireless company.