Vitacost Consumer Reviews - Page 4

PORTLAND, OREGON -- Regardless of my requests to stop receiving their frequent email offers, they still send them. I am calling the office after I send this to make sure my information is removed or changed to fake addresses - though I was able to get a good price per item the shipping and handling was expensive, and it took close to a 9 days to receive the items when they should have arrived 4 business days after the order was processed!

Overall the Tea Tree Toothpicks Minty Strength was significantly weaker than a box I bought at New Seasons two days after I ordered them, which leads me to believe they may have dried out sitting in a warehouse for some time before they were sent to me. I am very disappointed.

LAS VEGAS, NEVADA -- I am received very poor customer service from Vitacost for the past few months. This includes lost orders, partial shipment, damaged shipment, very poor communication from the customer service dept. including long hold times, not coming to the phone at all!, unhelpful email responses from customer service, etc... the list goes on and on!!!

Jeff Horowitz is the CEO of Vitacost and the list of board of directors can be found on their website. It is really terrible that one would have to take measures this far because it can't be resolved at the customer service management level. However, after months of undue stress just to receive an complete, intact order or at least help from customer service, I'm not sure what one must do???

TEHACHAPI, CALIFORNIA -- From my cart I clicked on the "Check out with Paypal the safer, easier way to pay" link to complete my order. In Paypal I selected my card and specified my shipping address. I placed my order and Vitacost.com got my credit card number just fine, but did not care about getting the proper shipping address.

After seeing the mistake on the confirmation email, I had no way of canceling the order. My Vitacost.com account didn't even recognize that I had submitted an order. Vitacost.com customer service was closed, so I sent an email.
I got a reply, late the next day, to inform me that my order has already shipped and that Vitacost.com is sorry for any inconvenience this may have caused... My $65 worth of product is being shipped two states away!

After 16 minute phone call to Customer Service after work, I was given the option to had someone at the other address ship it to me and pay for that shipping. Or to wait for it to arrive, call customer service, wait and wait for someone to answer, get a return number, ship it back, wait for them to re-receive their products again, refund my account, and order that whole thing again. In that amount time, I will have already gone elsewhere for my purchases.

LEXINGTON, NORTH CAROLINA -- Refer a Friend - did that. Wait 'til you try to find your $10 credit! Is it in your account? No. Did you get an email? No. Called friend, "Did you place an order for more than $50?" "Yes, already using the products." Back to the website, after much search, many menu's down, another login on a different site, more clicks and there it is??? Almost...

Now claim it and then a message they will email a coupon for the $10. Hours later, no email, not in spam, call Vitacost. "It takes TWO or THREE DAYS" to get their email!!! "OK, I want to place an order now, can you speed it up?" Like everything else at Customer Service (???) the answer is NO.

I would suggest being extremely careful when dealing with these crooks. I have attempted several times to get them to set up a magazine they promised in one of their "deals" at their website, and they have not responded to ONE email, nor have they returned calls, the real pain, anytime you call to talk to a sales rep, no matter what time it is, they are always "busy" and the person on the other end states how they will relay the message to customer service person and they're updating their phone lines. They should "update" their people skills.

This was my first time to order from Vitacost but I did it because someone recommended some of the Vitacost brand products and offered me a 10$ off coupon. I completed my order and all the items were listed as "in stock." I then received an e-mail that my order had shipped, but at the bottom there was one item that was listed as "not shipped" and that it would be shipped later.

A few days later, I received a notice that my order was canceled. I fired off a quick e-mail complaining and asking why this item that was supposedly "in stock" was now suddenly just canceled. I received back a snippy, semi-apologetic e-mail from a customer service agent, informing me that it was the manufacturer who was out (this is a VITACOST brand product, they should know if it's in stock or not) and that I could sign up to be notified when it was back in stock. I wanted to order this when I had the coupon and when I had enough for free shipping, not later, when they supposedly have it in stock again... but how can I believe the website?

This was enough for me to rule this company out for any possible purchases but there was one more blow when my order arrived today and I discovered that they had not only removed the out of stock item, but they also magically made my 10$ discount disappear. I am so mad right now. Companies like this should not be in business. I will be going back to ordering from Super Supplements who are honest, have excellent customer service, have fast shipping and keep accurate stock reporting on their website.

LEXINGTON, NORTH CAROLINA -- They may have low prices but I get a slew of deceptive and outright lying 'coupons' and 'codes' in my email and on their website. They refer to discount that are legalistically worded to suggest savings and discounts, and then when you are done with your purchase, you realize most of what you were lead to believe is EXCLUDED!

My latest experience was on the website it said $10 off on orders of $50 or more of Vitacost products...most people would assume that items bought on the website would qualify as this is Vitacost...but, no. You needed to purchase actual Vitacost 'BRANDED' products...of course their offer didn't state the word brand or branded...so after adding things to my order to hit over $50, it wouldn't take.

Assuming their Customer Service would apply the discount after the purchase, that it was a failure of the website, I made the purchase anyway. Of course their Customer Service said they meant Vitacost BRAND products even though their ad didn't say that...so for $10 they had about 4 agents message me that they wouldn't give me a discount.

I don't care what the prices are, when a website uses deceptive or borderline deceptive advertising practices to bump an order, and then spend voluminous amount of customer representative time to back up the deception, they have not only lost a customer, but gained someone who will spread the word about their deception and anti-customer practices.

LEXINGTON, NORTH CAROLINA -- I have placed three orders over the past couple of months and could not believe how quickly they arrived. The items were large and fairly heavy but were packaged perfectly with care. Don't know who their mail service is with - couldn't read the name on the truck. Wish I knew because I would use them myself. I have had so much trouble with UPS and FEDEX taking my packages to wrong addresses and sometimes just disappear (this has happened four times with orders from Amazon).

I do a lot of mail orders and I will definitely use this place again and again. The products are great and their service is amazing. I've read some very negative posts on the one in Nevada and I can't speak on that one but this main website in NC is the one I'll do business with again. Their prices are unbeatable and shipping is free mostly - don't buy the extra fast shipping because the regular shipping gets here faster!

LEXINGTON, NORTH CAROLINA -- The first time I ordered some items from this store, everything worked fine. I ordered only 3 items and everything worked perfectly. They delivered it to me, in Sweden, in a very reasonable time. However, in my second order I wasn't lucky and they simply did not deliver anything. I never received my order and when I asked them what could possibly have happened, they answered that they would refund me immediately.

I suspected of their easy refunding policies, but after talking with some friends that faced the same problem, I concluded that they didn't have the items I ordered and simply did not send anything. Be careful with this store and, like some other reviewer said previously, avoid it if you are ordering from somewhere out of the USA.

LAS VEGAS, NEVADA -- Decided to try out this company by placing a small order--no problems. Order was shipped and received in less than one week. Second order--not so good. Still waiting, even though they sent me an email 3 days ago saying my order had shipped and provided me with a UPS tracking number.

When I click the tracking number I get this message from UPS: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." This will be my last order with this company. I'll stick with Amazon, pay a few bucks more and know that I'll receive my order and excellent customer service.