CHINA -- Ordered 2 wigs. I seldom wear synthetic. They arrived separately. Neither were the wigs I order. Looked used, like cheap dolls' hair. I've been sending emails for two weeks. Now they have stopped responding. They refused to provide the returns address. Told them it's their error because what they sent was not what ordered. Their response "Sorry, no refund, not pay you to return shipping." US$127 gone. Their other company sells wigs /clothes too in USA called tidesbuy.com. They are just as bad, even though the wigs came from them. They told me to contact China where I ordered wigs. Buy your wigs & clothes locally. Save your money. I am posting on my social media to expose Tidesbuy and Wigsbuy - originals ordered and got the last two.
CHINA -- Wigsbuy sent me an entirely different wig than what I ordered. They would only refund a fraction of what I paid, so I have started the complaint process with PayPal. I now see that their good ratings are fraudulent as they are clearly written by someone who speaks terrible English. Every review on their site is five stars and glowing. When I go to other sites, people warn to not order from them, detailing their horrible experiences. Further, I have noted that they use pictures from other wig manufacturers to advertise their wigs. For example, Raquel Welch is shown wearing one of her wigs! Below, I've tried to upload what was advertised and a picture of the wig I actually received.
Very sad. Lost so much money. :-( I didn't read any review before ordering and done this mistake with 2 wigs. One from Wigsbuy the second I'm going to receive from another Chinese company and very scared now of what I'll get... From Wigsbuy I ordered a human hair wig in a nice blonde. The advertising is still visible but when you click on the wig in the meanwhile it disappeared. They have removed that wig after I ordered it. It was advertised as a high quality wig for more than 200 dollar. It have been 180£ plus DHL wanted 24£.
It arrived with a yellow colour a colour that no human being ever could have and even if you dye your hair I've never seen a dye-accident that looked like this. I don't think it's possible. It was just the colour yellow if you wore it people would guess it's for Halloween or a joke. A yellow smurf or something like that.
The worst thing is the top. On the top it's no high quality but only 1 bundle which is visible. It's not possible to hide it but I try every time I wear it and always press on it which must look strange for others. When there is wind which is the case in Scotland you can't avoid that people see it and you can't fix it in that moment. You need a mirror. And fixing it nea just to make it look not so much that everyone sees it straight away.
Because of the bundle on the top, it looks thick on the top as if you were a unicorn. I have to wear it. So I started to dye the wig where I realized at least it's human hair. The human hair is a great quality as I had to dye so many times that I can't count it anymore.
I first used a light ash blonde with which I tried to remove that terrible yellow. It looked afterwards like a little bit less yellow but the colour was difficult to use and not enough. Then I bought the colour light ash blond again from L'Oréal good quality. Then it became a grey wig. The colour was grey and people were shocked when they saw me. So I bought the colour baby blonde. The grey got less but still was a light grey. So I bought a normal golden blonde.
Then the wig got darker and the grey was nearly completely gone. Now I've bought today a "extra light blonde" from L'Oréal for 8£. Every colour costed 8£. After I used extra light blonde the hair looks like my natural hair colour was. The wig survived all that colouring it lost many hair but it still okay regarding the hair.
It's a real pity that so extreme good hair that is quality human hair is not been used for a high quality wig but for a very strange bundle in the middle of the top. Looking funny but not like hair coming out. It looks like a firework and unicorn. It looks ridiculous but the colour is okay now although I'd like to have a lighter blonde than my natural blonde is. But I won't dye again. I only fixed the most horrible part. From now on I have to leave it for as long as I can use it. It was so expensive.
I've been not offered a full refund so didn't send it back. Sadly I could only achieve a $45 refund for all the colour that I've bought. I asked for at least 100£ as the wig has a fault on the top that I can't fix. But they only offered a little refund less than $20. So I explained again all problems and they increased it to $35. I asked for $65 and now they said I'll get $45. I don't have it yet. I hope we really get that money at least. It's nothing for all the work, time and stress and for all the people who every day see it's only a wig that I'm nervous touching.
I can only advise people especially regarding the colour that you can only buy in a shop. I'm too embarrassed to show myself that's why I ordered online. I accepted that I can't get a refund so I tried with being very kind to achieve the highest refund I only could. That doesn't mean that I'm happy in any way. I'm very sad. It just means I think better getting a little bit from a thief than nothing.
I purchased a wig from Wigsbuy for $194.00. It was not the color I ordered. I ordered Brown and received what was a blondish orange color. They will not refund me. After 12 emails back and forth the best they said they could do was $80 dollar refund. DO NOT BUY FROM WIGSBUY!!
SAN FRANCISCO, CALIFORNIA -- Paid $52 for a wig, which isn't cheap (it was supposedly marked down from more than $100, which would indicate that the wig would be decent). Received a very poor-quality wig (basically a drugstore Halloween wig, quality-wise...it arrived in a tiny box) that was several inches shorter than what was pictured. Extremely unhelpful customer service who told me by email to take my wig to a stylist for repairs. (A stylist cannot repair several inches missing in length.) Buying from them was a huge mistake. I realize that the picture is of one of Dolly's actual wigs, and I wasn't kidding myself. However, I don't think what I received was even close. Please note how many of the positive reviews of this company are clearly fake.
CHINA -- I purchased a wig from this company and it was the WORST quality wig I have ever seen. I contacted the company and even sent them pictures of the wig, and was told to send it back to them in order to get a refund. The wig only cost $45 and to send it back by US Postal Service, and to obtain the tracking number the company requires would cost me almost $50, and to send it back by UPS it would cost $150.
When I told the company (Wigsbuy) what it would cost me to send it back I was told that the only way I could get a refund was to send it back to them. They offered $10-$15 off the purchase of another wig and I told them I did not want another one because the quality of their wigs were horrible. So now I'm stuck with a wig that I can't wear and can't even give away because it is so poorly made, and in no way resembles the picture on their website. Needless to say, it is going in the trash and I'm out of $45.
I told them that I would write a negative review and that didn't faze them one bit. Do not buy from this company. They are a rip-off and have the worst wigs I have ever seen. Next time I will read the reviews before ordering from another company and wish I had read these reviews before ordering.
CHINA -- I have read the reviews about this company and have had the same exact Experience. Luckily for me I paid with a credit card and they are working to get me my money back. This is a scam. Please don't order from this place. They will send you a wig that looks nothing like what you ordered will and refuse to refund you and will tell you that you have to pay to Send it back. I am grateful for the person who took out time to tell her story. If you order from this place this will also be your story. The Bible says warning comes before destruction. Heed to the warning and shop somewhere else. The lesson I learned from this is never shop online without reading the company's reviews first.
TENNESSEE -- Went online to try to find a white-to-silver wig for a white woman. Wigsbuy sent me a $198 wig which is yellow, and is made for an African American woman. I know this because I took it to a local wigshop to find out what was wrong. I have now been in touch through their website's "return policy." Have emailed, have sent picture of invoice. Tried to enter a dispute and got a pop-up telling me "No dispute." What a scam. Is there no way to shut these people down? Contact name on my invoice is Tidebuy 3Floor, 1st Building, #1 Jinzhuang St., New District, Suzhou, China. Telephone: 18896526203.
CHINA -- Wig looked nothing like the picture and the wig was of poor quality. I'm very disappointed in the product. I have attached pictures of product received, I'm asking for a complete refund. Please send me address to send product back. Contacted Wigsbuy 6/6 with problem. Last response from them was 6/9. They have not contacted us by phone or email or thru Paypal. We want to return wig and get a full refund. We will ever use this vendor again. If you need copies of pictures please let me know.
They offered a $25.00 settlement, Paypal has closed this complaint with the following statement: "We received the case(s) you filed on July 6, 2019. We have reviewed this transaction(s) and are denying your case(s). This decision was made because if an item is materially similar to the seller's description, we do not consider it to be significantly not as described. We're sorry for any problems you may have experienced with the transaction(s)."
ILLINOIS -- Ordered a wig-synthetic hair. When it came, it bore no resemblance to the photo on the website. I have contacted what I laughingly refer to as their customer service, for an address to return it. They have refused repeatedly to give me a US address, although I know they have one. First they offered me $10 off to keep the wig. Then they upped it to $40. I don't want the damn wig, and I want a a full refund.
Now they are telling me that it's a HUMAN HAIR wig, which it is not., and can't be returned. Complaints will be filed with the Better Business Bureau, and PayPal, whom I can't even believe has anything to do with this scam company. It shakes my faith in PayPal. All correspondence from Wigsbuy has been in very poor English. Do yourself a favor and never, ever buy from them. All the positive reviews that you might read, have been posted by Wigsbuy, and are bogus. I would give 0 stars, if I could.