Woodforest National Bank Consumer Reviews - Page 3

HANOVER, PENNSYLVANIA -- Woodforest bank is the worst bank I have ever dealt with. I will be closing my account there just as soon as my 6 months is up in April to avoid their "early close penalty". The branches are located ONLY in Wal-Mart stores and the tellers and managers I have worked with to address my complaint are about as bright as the Wal-Mart cashiers who can't add. Woodforest has so many policies in place that it makes normal banking extremely difficult for the average American consumer, trust me when I tell you this, AVOID WOODFOREST! WOODFOREST IS MESSED UP! DO NOT OPEN AN ACCOUNT WITH WOODFOREST! IF YOU DO YOU WILL BE SO SORRY!!!

They place unreal hold times on deposits and they have policies about depositing checks that every other bank I have ever used would not do to you. If this is the future of banking then we are all in big trouble. No coincidence they are all in Wal-Mart stores, Wal-Mart SECRETLY OWNS THE COMPANY THAT CONTROLS WOODFOREST!!!

GREENVILLE, NORTH CAROLINA -- I opened a new account with WoodForest National Bank after moving to a new state. 26 days later I tried cashing a Massachusetts child support check and they told me there would be a 14 day hold on it! I asked "why?" They said they only cash government checks directly from "under 30 day old accounts". Well, It IS a government check! I ended up walking to the Walmart Customer Service desk and THEY cashed the check for $3.00. They are constantly rude there and NO ONE knows what they are doing.

My son sent me a bank order a week after I opened the account and they wouldn't even cash THAT until I insisted they call the bank to verify it. My direct deposits are being canceled and sent to a REAL bank. I look forward to the day when WoodForest goes under because of their lack of service that drives people away!

HOUSTON, TEXAS -- First of all, when you are depositing a large check and Woodforest wants to put it on hold the reasons are as follows: Either you don't have enough in the account to cover the check if it were to charge-back (because you don't know if the check is really good or not and neither does Woodforest) or it is a new check presented to the account. Whenever Woodforest needs an over-ride, we do not call a manager always. It is because new tellers have certain limits to ensure they do their job correctly and efficiently and they have to check certain things about the account.

Everyone has a different limit, it is there to protect you and the bank so that people don't write 9,000.00 Dollar checks and get away with it. Woodforest does have depository ATMs but they are not on every single corner. Yes some of the tellers are young but they are trained very thoroughly and when we make a mistake the teller will always fix them or go to someone higher for advice about a decision. I used to work for Woodforest and Woodforest is a very understanding and great bank. There are 24 hour locations in Texas.

OHIO -- Woodforest National Bank is amazing. They always have a friendly smiling staff that is eager to help. TRY getting that at any of the super-sized banks. Those tellers are so snotty. They treat people like they are bothering them. Excuse me for interrupting your personal conversation. I only wanted to cash my check that I worked really hard all week for. Woodforest also cares enough to stay open when other banks won't I am sure those other banks throw some pretty amazing "Columbus Day Parties". Pay close attention TRADITIONAL BANKS. Real people work most government holidays! It's nice to have a bank like Woodforest that cares about REAL people!

I have been with Woodforest National Bank since 2001 and have never had a problem. They really go out of their way to take care of my every need. Sometimes a deposit is late getting to them through the mail system and when I inquire they take the time to keep me updated with phone calls and process deposits immediately. When I do go into the bank I am met with friendly and prompt service. I trust this bank and I'm completely satisfied and wouldn't think of using another bank.