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24 Hour Fitness

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Automatic payments not stopped
Posted by P O-ed on 09/12/2007
CALIFORNIA -- My family of 4 were all members of 24 Hr Fitness for several years while living in Southern California. My husband & I moved away & were still billed for an additional couple months out of our checking account. One of my daughters accounts, however was taken from my account for as long as 1 year after we requested it to be stopped by phone, then in person, then through my bank. She then actually received a collection call from 24 Hr for past due payments due!!!!!She has been trying to find the correct person to address this and credit the situation but has gotten the run around. Every one claims they will handle it however it never has been corrected!

We will diligently try to collect for past payments made but would like to warn anyone considering joining - if you must go there DO NOT SIGN UP FOR AUTOMATIC WITHDRAWAL FROM YOUR CHECKING OR SAVINGS ACCOUNT!!!

     
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Posted by Anonymous on 2007-09-12:
This practice should apply to any service.

Good info. I vote very helpful.
Posted by Anonymous on 2007-09-14:
So I'm not alone in this. I ABSOLUTELY LOVE THIS SITE. People have been through so much and they're sharing it with others.

I had the same thing happen with me, but it was through a car company. I leased a car, and I mailed in my payment on time as usual. And I put my account number in the memo space on my car payemnt check, as usual. All of a sudden, I started getting harrassing, condescending phone calls at my office. They said I didn't pay it. I mean the calls were NON-STOP.

Guess what happened? AFTER they received my car payment, someone in THEIR office SCRATCHED OUT MY ACCOUNT NUMBER from the memo space and put SOMEONE ELSE'S ACCOUNT NUMBER in its place, and applied MY payment to SOMEONE ELSE'S account.

There IS something you can do about this to make them pay attention to you, and to get this sorted ASAP. Let's chat. Please feel free to e-mail me at a22455@gmail.com
Posted by Anonymous on 2007-09-14:
Bear, take a look at:

http://www.my3cents.com/showTopic.cgi?id=5724&type=Z
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Untruthful, and stole my money
Posted by 24hourkentcrooks on 12/20/2009
KENT, WASHINGTON -- I signed up to do the 7 day trial at the Kent, WA. 24 Hour Fitness Super Sport gym. I was told by the membership staff that they needed to have my debit/credit card info for security purposes. They told me I had 36 hours from that date to let them know that I did or did not want to join their club for certain so that I would not be charged. I called the very next day, as well as the next night to confirm that I wouldn't be charged after I chose not to use their gym. It is 7 months later and I am still being charged for a membership that I did not want. Also, I am being charged $20 more then they offered me when I signed up for my 7 day trial. When I spoke to the manager, she said I signed up for a membership at that time, and that they could not refund my money. I told her I signed up for the 7 day trial, and that I had called several times the next day to cancel and make sure I wouldn't be charged. I was told there was nothing she could do but cancel my membership and that I would have to go through corporate for a possible refund. She asked if there was anything else she could do for me(like any normal customer service employee), I said no. and she say "Bye", then mumbled "Ass" as she hung up on me.
     
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Posted by Anonymous on 2009-12-20:
"I was told by the membership staff that they needed to have my debit/credit card info for security purposes."

There's your first mistake, taking their word for it instead of reading what they had you sign.
Posted by Skye on 2009-12-20:
What kind of security purposes require a credit card? I don't understand if you had a "free" week, why they would require an answer in 36 hours. I don't know what you signed or got yourself into, but you should send them a letter of cancellation via certified registered mail return receipt.

Buyer beware.
Posted by dan gordon on 2009-12-20:
go to any costco in Seattle area and buy a two yr 24 hr fitness membership for $249. Its good at any 24 hr and works out to $12.50 per month.
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Cancel Subscription And Refusal Of Refund
Posted by Janookk on 06/08/2007
CALIFORNIA -- Hi, well looks like I'm not the first nor the last having problems with 24 fitness. Well all started last year when I suspended my subscription cause I was going out on vacations for 2 months. Then when I came back I moved and didn't find a good facility to change so I keep my subscription suspended. Well the first problem was that after I suspended my subscription for 6 months, I started being charged on my checking account, and was a coincidence I found the charge. Well they fixed it kind of quickly (the local office). Then I told them that I hadn't found a facility (a good one) close my new place, so we agree to keep my membership suspended for a couple of months more and I told them several times that if I didn't call them back to activate and change my membership to other facility they should cancel it. The guy told me ok, no problem, my surprise was that on march it started again, unfortunately I didn't realize it until June (2 payments), so when I called, they told me that I had to call the central, and well, looks like that's the extension to hell and useless people, cause the lady that tried to help me couldn't do anything, well at least she canceled my membership, but when I asked for a refund, she told me no way when I asked for her supervisor, she put me on hold for 20 minutes and them she said, she was busy and she will call you back, that was almost 3 weeks ago....
Do not go to 24 fitness,

oh, well I forgot to say that after I saw some 24 fitness facilities on san jose (ca) and, well, the santa rosa one where I use to go, was kind of ordered and kinda clean, but in comparison to the ones in san jose, was like a 5 stars hotel, the water on the sj pool was almost yellow/green and there was some brown stuff floating on the Jacuzzi, and so on...
     
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Posted by cadydid on 2007-06-08:
I understand your frustration.. but you knew they had done this in the past.. why didn't keep an eye on your account to see if they had done it again? Which leads me to my next comment.. Don't you think if you had been balancing your account.. the mistake would have been caught the first time they did it?
Posted by janookk on 2007-06-11:
hi, how I or whoever manage a checking account or credit card balance is not the issue, yes that could avoid more complications, but the origin of the problem is how 24f acts and mistreat customers,
anyway I would have been in the same problem (with less money to complain), but the question here is how much money do they make with people like me (on this or similar situations)
Posted by janookk on 2007-06-12:
Posted by Anonymous on 2008-03-25:
I too have been trying to cancel my membership. I call the carlsbad number they say to call, but I always get a message saying they close at 8pm PT. Well, I've been calling at 4:30pm PT, and I always get that message.
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Loud rap / hip-hop music
Posted by Ddh on 08/30/2007
Don't join 24 Hour Fitness in Arcadia, CA unless you like over-amped rap and hip-hop music!

Your iPod won't help you. Complaining to management won't help you.

If your music taste is more mainstream, you are not there target patron...neither am I.

     
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Posted by Anonymous on 2007-08-30:
Rap makes me angry.
Anger makes me pump iron harder.
Rap is good.
Posted by Anonymous on 2007-08-30:
I must admit Im not a fan of the rap,yeah there were a few Cypress Hill songs that were ok in my book.If you want to be angry when "pumping" try some SLAYER,now thats some angry music(but also very good.IMO)

My niece is a rap fan,but she also gets into some of the stuff i like.Punk,80's new wave,oldies,metal,etc.Im glad she hates the New bands that all sound the same these days.
Posted by MRM on 2007-08-30:
If you dont like their atmosphere, go to a diiferent gym workout. Different strokes for different folks.
Posted by Anonymous on 2007-08-30:
Option 2:

Workout @ home.

1. You can listen to whatever you want.
2. No membership fee.
Posted by Anonymous on 2007-08-30:
DD, did you not check the facilities out before joining?
Posted by GothicSmurf on 2007-08-30:
stevefromsocal -

Another Slayer Fan? I love you.

I agree though, I am very particular about my music and get really cranky when I'm forced to listen to music I dont want to hear... especially in a Gym setting.



Posted by Anonymous on 2007-08-30:
Yeah i know.
I wonder if there is a gym that plays good old fashioned Hardcore
Posted by ddh on 2007-08-31:
Well...rap makes me angry too, but that doesn't make it "good."
Thanks for the suggestions, but I think I need to explain further. I've been a member of 24 Hr Fitness for a long time. This gym just opened and it's near my home - that's why I tried it out. That's also why checking it out in advance didn't apply. I also know I can work out at home (and I do at times), but my gym doesn't match 24 Hrs. That's why I now make the longer drive to my older gym (the gym of eclectic music).
The thrust of my comment was to inform prospective clients of this gym's policy. This could be helpful, since 24 hr. Fitness solicits corporate clients with the promise that the environment is friendly to older, professional patrons. Peace...
Posted by ddh on 2007-09-01:
I received a response from management and the problem has been resolved. Thank you.
Posted by jktshff1 on 2007-09-02:
thanks for letting us know
Posted by Anonymous on 2008-08-07:
rap is disgusting

NC
Posted by walterbyrd on 2009-12-02:
I hate the constant **LOUD** rap music. Why force music on club members? Let club members bring in their own mp3 players, and listen to what they like. That way, everybody is happy. As it is, the rap noise is so loud that the equipment is practically bouncing off the floor - there is no way you are going to drown that out with a pair of ear buds.
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Portland OR Mall 205 hygiene and equipment problems
Posted by Biathlonguy on 03/24/2010
PORTLAND, OREGON -- If you look closely when you visit this location to consider joining: 1) The club is not cleaned well or regularly. There is a lot of mold, puddles of urine in the bathrooms and never any sign of disinfectant or cleanser usage. The machines are never cleaned. The cleaner provided to members is not a disinfectant. 2) A large share of the machines are broken but not even labeled as such. Repairs are performed sparsely and only to get the machine back to minimal performance. Shouldn't be a problem if you are just a free-weight user. 3) The jacuzzi if so filthy that it is unlikely it has the statute required filter at all. 4) Asian men are allowed to clean their underwear in the sinks. 5) The sound system is often cranked up even though 95% of the patrons are trying to use their own personal system. It is such a poor system that no words can be discerned by the vocalists. Just a big droning, at time close to painful level.
     
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Posted by Anonymous on 2010-03-24:
Why are only Asian men allowed to do laundry in the sinks? Ancient chinese secret or something?
Posted by Anonymous on 2010-03-24:
What's wrong with cleaning your underwear in the sink?
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Libel, Slander, Betrayal, Violated By Company, Sexual Harassment Ignored, Incompetent Management And Staff
Posted by Light Star on 06/01/2008
24 Hour Fitness Company overall is horrible.-- I repeat- HORRIBLE. I worked for them for 4 years, tried to make it work out, tried to better the management system, and for those efforts, they have betrayed me, lied to me and violated me. I will NEVER forget how they treated me, after I was such a loyal, hard working honest, direct, and dedicated employee, constantly adapting to every "new" manager's demands like every 6 months and pressures and addressing issues as they were.

They claim they are "customer-driven". This is absolutely false. Ultimately, they are Not customer driven until they get the money from you.

"Customer Driven" is just a new "Buzz word" to give mediocre managers the excuse to reinforce their sweatshop for their personal trainers, level the playing field for all trainers so that there are no "stars" in the show (the middle line of trainers get jealous if anyone outshines them in any way), and contain all of the problems in the gym that they really don't want to take responsibility for, although their rules that they don't even follow are posted on their walls in the gym.

I brought to the attention of my immediate supervisor in the "chain of command" about a guy not stopping asking me out and wanting to "talk about God" with me after his training sessions, and making continuous creepy comments such as "You make me want to please you" during our workout sessions.

After I had addressed this THREE times to my manager, he never did anything about it. I first called and specifically always ask for him to call me back (duh). He never did. So I approached him at work to warn him about it and connect with him, since he is "never accessible." All he could say was "In what context was it in when he said 'you make me want to please you'."
Nothing was done, again.

So I gave it one more try with him and basically told him that this individual needs to be reassigned. My supervisor told me "he would talk to his club manager about it" and "get back to me about it." He never did.

I then wrote a letter about all of this to his manager and at the end of the letter, it said to "please call me ASAP" as usual. This guy never called me!

I finally had to contact HR and only after 10 days of this, the day before I was supposed to train this creepy 55 year old man, HR finally reassigns this guy to someone else.

What a horrible experience.
But that is not all about how bad this company is and how much they lie to their employees and the public about their empty promises and selected people that they like to be with based on their screwy company ways and office politics, listening to all the B.S. and the wrong people.

When management asks for your side of the story for anything, they really don't listen to it. They also hand it over to HR to do their "dirty work" for them. HR claims they are doing an "investigation", but rather, it is really an INTERROGATION. This is where they basically don't listen to you as they promised they would, berate you, and bully you into saying what they want to hear, not really your true and authentic side of the story. They really don't want to hear hear your side of the story regarding being ganged up on, they ultimately just do what they want with you depending on the politics at that time and what mediocre trainers and managers and somewhat - good trainers want --t he undercurrent.

While you are in the middle of trying to explain things to them, they cut you off, verbally abuse you, spin your words, and treat you like dirt.
They violate your rights as an employee, get rid of you with our without wrong reasons.

Management did not even have a club meeting for a total of NINE months.
And, my manager did not even honor his requirement of having his bimonthly meetings with me and other training staff.

Management wanted for me to sell and service clients like crazy, but when it came to giving me the actual sign in sheets as needed for clients to train with me in a timely manner, so that the system would run smoothly and professionally, they would completely deny their incompetence in not doing it, try to put blame on the trainer, and get angry and defensive for their own incompetence of the root of the problem- there not doing their job and openly communicating with their employees effectively and consistently.

General Rule of Thumb Here: Bottom Line: Don't support a shady business like this one. Don't work for a shady business like this one, where the majority is shady and not trustworthy.

Don't give them any of your energy or most of all, your money. That is what they ultimately want under their "customer service mask." For those of you who consider yourselves intelligent and worthy of people who really care, 24 Hour fitness is in no way for you.
There is no loyalty at 24 Hour Fitness.

Unfortunately, the majority at 24 Hour Fitness does not manage well, the trainers are mediocre, their caliber is so-so, and their attitudes towards good employees is horrific and betraying.

Management loves making 6 figures off of these trainers who get worked to death and are so underpaid for all the b.s. they have to put up with.
     
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Posted by Ivan on 2013-06-30:
Hello, had an horrible experience this past week with the GM of the Miami, Kendall location. I was accused of training my own friends and they can back this up. At first, he called me up and told me that if I didn't stop training w my friend he will revoke my membership. Then there after he kept on looking at me as if I had done something wrong, until I asked him if I can help him since he kept staring me all the time. a few minutes after a was escorted out with the police. He told the police I was being rude to his staff and who knows what else. I honestly like to sue 24hr fitness for false allegations, and slander. How can I go about following up with this?
Posted by David t on 2013-12-17:
I was a trainer for 4 years as well. I was harassed and mistreated by 24 hour fitness as well. We should sue a build a class action lawsuit.
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24 Hour Fitness finger scan
Posted by Outrage One! on 09/23/2010
HENDERSON, NEVADA -- I have been a member of 24 Hour Fitness located at Pecos and Wigwam for a while now, and have had no problem getting in and out. Now, I did not want to participate in the finger scan program because I feel they are invading my privacy. The employees gave me a huge attitude because I did not want to sign in with the finger scan. I asked if there was another way I can sign in? I was rudely advised “Well, you need to start bringing TWO from’s of I. D. and will be inconvenienced each time I arrive”! I couldn’t believe I was getting treated this way just because I didn’t feel comfortable with the new system. I asked if I could then speak to a manager about this, but was raftered to an accounts manager or something. I then canceled my membership at this time because of the rage created. All this just because I did not want to use the new finger scan. WOW! Well, there is two other gyms in the area, and I will take my business elsewhere.
     
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Posted by FlShopper on 2010-09-23:
Sounds like the employees are the ones that don't want to be inconvenienced by having to check your id's.
Posted by MZX1 on 2010-10-07:
I just signed on with 24hf last month and one week after I got my membership card in the mail...they told me they were "switching to finger scan". 'NO thankyou!!' I say. They can do all the assuring they want that they 'won't' use my finger print for anything. People are losing or mishandling important personal computer records all the time and I do not need to feel like I am entering some government installation(which I guess it now is?), because I want to work out!

Proving what 'geniuses' these people are(who now want our finger prints), they have disabled the card scan system so that if you do not choose to use the finger scan you will have to wait while they look you up by your ID! How stupid is THAT? They could have kept the card scan as a respectful secondary for those who do not want the finger scan, BUT they DIDN'T. They decided to impose a bit more inconvenience on themselves(and of course it 'is' YOUR and MY fault for saying 'no' to the finger scan)us, by knocking out the quickly scannable card. Do you really want people who think like THAT to have your fingerprint?

When I informed "Megan" that i would not do the finger scan, THEN she said "we can look you up, if you prefer not to finger scan". And so I guess that means that the desk person AND me are going to be wasting time every time I go in. WTH!? They have set it up so we either have to go along to keep things smooth...OR we will now be subject to the exact opposite(as they look me up via my ID)and treated like the slow kids in the classroom. THAT is not what I need or want in my gym. If they had kept the card as a respectful and still quick entrance option, I would stay. But since they have PURPOSELY posed me with a slow and annoying option(to get me to acquiesce!?)I am dropping 24HN Like it was a hot rock.
Fortunately I am month to month, so I am having them apply my second month paid up front, to the second month! It will be my last month at 24HN. I am copying their corporate offices this.

I guess they just figured we would all except this like good little sheep? Guess they were wrong.
Posted by Matt on 2013-06-28:
looks like your little corporate email did nothing lol 2013 and finger scans are stillgoing strong in 24 hr fitness.
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24 Hour Fitness... Sinking Ship
Posted by Iva_bigone on 08/17/2009
Do not purchase a 24 Hour Fitness membership. That company is a sinking ship. they just cut their workforce by 25% because they are in deep financial problems. even with their shady EFT practices where you cannot get them to stop tapping your bank account for monthly dues, they cannot get their act together. You will find out real quick that their facilities and customer service is sub-standard and when you go to terminate your membership you will find that they will continue to tap your bank account for dues for months even years to come. You will finally have to file a lawsuit to get them to stop and even then it will be difficult to recover the money they have already stolen from you since you asked for the cancellation. Worse yet, do not work for this company. I have heard that their benefits suck and that they recently lost a 22M lawsuit over forcing their field employees to work many hours of overtime while discouraging them from claiming the time on their time cards. this company is shady from beginning to end. just look at the other complaints on the internet. you will notice the common theme related to monthly dues, billing, etc. go patronize LA Fitness or Ballys and you will probably be better off.

     
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Posted by goduke on 2009-08-17:
Where are you getting this information about the staff being cut 25%? I would think that this would be reported news somewhere, as it's a pretty large company, yet I'm not finding anything out there about it.

The lawsuit about wages is still in litigation:

http://www.24hourlawsuit.com/

I was a member of 24 hour for a number of years in Texas. Loved the club and the staff. Very friendly and courteous. When I moved up north, had absolutely no problem with the cancellation of the contract.

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Don't Let 24 Hour Fitness Rip You Off!
Posted by Mr. Fitness on 02/26/2009
SEATTLE, WASHINGTON -- Don't ever give 24 Hour Fitness your debit card, credit card or any other account information. If you decide to cancel, they will continue to bill you at least a month after doing so. They also can take out a double-payment. You will have a very poor chance of ever getting reimbursed, despite wasting lots of time on their "customer service" line. If you are already a member and wish to cancel, contact your bank or credit card company and tell them to put a stop on payment to 24 Hour Fitness well before canceling. Better yet, "lose" your debit card and call your bank to get a new one. Then 24 Hour Fitness won't have your checking account access and you can safely cancel without being billed for another month. Remember: YOU PAID FOR A "LAST MONTH" WHEN YOU JOINED. YOU ARE ENTITLED TO USE THEM GYM FOR ONE MORE MONTH AFTER CANCELING SINCE YOU ALREADY PAID FOR IT WHEN YOU JOINED. They do not resort to collections agencies nor can they report to credit bureaus if you refuse to pay. They simply can't do it.

This is a very dishonest and anti-consumer/anti-labor company so make sure you pay close attention to your banking statements should you continue to do business with this pyramid scam-type company.
     
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Posted by Anonymous on 2009-02-26:
Gyms in general seem to be very good at charging your credit card/bank card months after you cancel. I've had two friends who had to do exactly as you suggested, cancel their credit card and close a bank account to keep two different gym chains from continuing to bill them after they cancelled. Each gym claimed to have 'lost' the cancellation notice. I'm sure there are some good gyms out there, but seems you need to be very careful when you sign up with these guys.
Posted by BokiBean on 2009-02-26:
grins@ "lose" your card
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Unhealthy Scams
Posted by Beepbeep on 08/22/2008
WEST PALMDALE, CALIFORNIA -- This article was recently published, in part, in the Antelope Valley Press opinion section.

I recently completed the 24 hour fitness personal trainer's course, which was more of a lemon than lemonade. 24 hour fitness touts the sale of Apex vitamin supplements. Don't get me wrong, Apex supplements are manufactured by Phoenix labs, and are some of the highest quality supplements. Apex recommends taking three of their high potency multi-vitamins daily due to the exposure of free radicals. Even if you have a compromised immune system, taking three multi-vitamins a day is unhealthy, and only profits the salesperson. Vitamin studies show that a bowl of cereal with milk contains the daily-recommended allowance.

If you purchase personal training, a client goes through a battery of tests to evaluate their physical ability. A major component is called the standing squat test. A client stands with their hands above their head, and then slowly bends their knees into a squat position. The trainer evaluates proper posture. If there are any subtle postural deviations, such as too much weight on the toes or heels or if your knees bend inward, the trainer will recommend eight weeks of personal training at $56 an hour to correct bad posture.

Bad posture can be corrected in one to two training sessions using a foam roller on the inside thigh muscles or buttocks called a myofascial release, which relieves tight muscles. Some 24 hour fitness managers have coined their careers on this type of deceptive sales tactic. Don't get me wrong, there are some very good trainers working for 24 hour fitness. The bad trainers use postural deviations as a swindle to sell blocks of training sessions for thousands of dollars to unsuspecting clients.

I attended a training session and witnessed a district manager teaching perspective employees the open-ended question sales tactic. He referred to himself as a psychological ninja. He obviously had an inflated sense of his importance. I also witnessed a fitness manager laughing how he just sold $500 worth of supplements, taking the man's last dollar from his checkbook. Metaphorically, a psychological ninja, in this context, is someone who uses deceptive sales tactics, preying on unsuspecting clients like how a crook approaches their mark.

If you walk the walk and talk the talk, people will automatically gravitate to you. They will ask questions like what supplements do you take, and how did you get into such great shape, which alleviates the need for unnecessary scams.
     
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Posted by Anonymous on 2008-08-22:
Thanks for posting. As long as there are gullible people in the world, there will be scammers waiting to take our last dollar from our checking accounts.
Posted by beepbeep on 2008-08-24:
Burton v. 24 Hour Fitness USA, Inc., et al.
Orange County Superior Court 30-2007-00031558-CU-OE-CXC

Plaintiff Terrance Burton, a former employee of 24 Hour Fitness, has filed a class action lawsuit against 24 Hour Fitness. Burton claims that he and all Personal Trainers in Claifornia were not paid all wages to which they were entitled, did not receive meal and rest periods,and did not receive split shift pay as required by California law.

[solicitation snip]
Posted by DigitalCommando on 2008-08-24:
Beep Beep, BOING **Anvil crashing down on this ambulance chasers head**
Posted by DigitalCommando on 2008-08-24:
Who goes to a gym looking for vitamins and foam rollers anyway? What happened to just working out?
Posted by beepbeep on 2008-08-24:
That's not the half of it...I volunteer my time helping senior citizens and the handicapped at the West Palmdale location, who can't afford personal training. A 24 hr. fit. manager, thinking i was making a profit, and charging people for personal training, conducted a malicious sting operation in violation of 24 Hour Fitness policy.

The manager elicited another client as an informant, released private information to her about me, and told her to approach me to see if i would solicit her for training. He basically converted another member into a "rat," who was the wife of an L.A.P.D commander. Imagine how her husband feels.

When she found out that i help the handicapped and senior citizens, and do it on my own time and own expense, she felt so bad about her own actions, that she confessed to me the failed 24 hr.fit.sting operation.

So, in retrospect, i feel the same way about attorneys as you commando, but realize that in this context, attorneys have a usefull purpose in lowering the anvil, in recovering damages in a defamation case.

All the best,
Adam Nathanson
Posted by Anonymous on 2008-08-27:
Wow, 24hour Fitness has a major lawsuit on their hands if someone takes those three vitamins daily as recommended by their staff. Taking too much of certain vitamins can kill you. Especially if the client hasn't sought authorization from their doctor. Such vitamins include, but aren't limited to:

Iron (too toxic in high amounts), B12 (if taken too often, it can cause nerve damage and toxicity), and Vitamin A (a certain kind, beta carotene, is more easily digested, but the synthetic form of A is dangerous in high amounts)

Always take vitamins in moderation, and seek approval from your doctor before beginning any vitamin or exercise regiment.
Posted by Master T on 2008-09-07:
I agree that too many vitamins can harm you. Too many germs can be harmful too. The germy matts that are used on the floor to stretch are disintregrating and pieces of these matts cling to your clothing and skin! They are worn out, too thin unsanitary, and never disinfected. The same goes for the equipment, floors and locker rooms, lockers and no paper towels.
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