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78 Reviews & Complaints

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Libel, Slander, Betrayal, Violated By Company, Sexual Harassment Ignored, Incompetent Management And Staff
Posted by Light Star on 06/01/2008
24 Hour Fitness Company overall is horrible.-- I repeat- HORRIBLE. I worked for them for 4 years, tried to make it work out, tried to better the management system, and for those efforts, they have betrayed me, lied to me and violated me. I will NEVER forget how they treated me, after I was such a loyal, hard working honest, direct, and dedicated employee, constantly adapting to every "new" manager's demands like every 6 months and pressures and addressing issues as they were.

They claim they are "customer-driven". This is absolutely false. Ultimately, they are Not customer driven until they get the money from you.

"Customer Driven" is just a new "Buzz word" to give mediocre managers the excuse to reinforce their sweatshop for their personal trainers, level the playing field for all trainers so that there are no "stars" in the show (the middle line of trainers get jealous if anyone outshines them in any way), and contain all of the problems in the gym that they really don't want to take responsibility for, although their rules that they don't even follow are posted on their walls in the gym.

I brought to the attention of my immediate supervisor in the "chain of command" about a guy not stopping asking me out and wanting to "talk about God" with me after his training sessions, and making continuous creepy comments such as "You make me want to please you" during our workout sessions.

After I had addressed this THREE times to my manager, he never did anything about it. I first called and specifically always ask for him to call me back (duh). He never did. So I approached him at work to warn him about it and connect with him, since he is "never accessible." All he could say was "In what context was it in when he said 'you make me want to please you'."
Nothing was done, again.

So I gave it one more try with him and basically told him that this individual needs to be reassigned. My supervisor told me "he would talk to his club manager about it" and "get back to me about it." He never did.

I then wrote a letter about all of this to his manager and at the end of the letter, it said to "please call me ASAP" as usual. This guy never called me!

I finally had to contact HR and only after 10 days of this, the day before I was supposed to train this creepy 55 year old man, HR finally reassigns this guy to someone else.

What a horrible experience.
But that is not all about how bad this company is and how much they lie to their employees and the public about their empty promises and selected people that they like to be with based on their screwy company ways and office politics, listening to all the B.S. and the wrong people.

When management asks for your side of the story for anything, they really don't listen to it. They also hand it over to HR to do their "dirty work" for them. HR claims they are doing an "investigation", but rather, it is really an INTERROGATION. This is where they basically don't listen to you as they promised they would, berate you, and bully you into saying what they want to hear, not really your true and authentic side of the story. They really don't want to hear hear your side of the story regarding being ganged up on, they ultimately just do what they want with you depending on the politics at that time and what mediocre trainers and managers and somewhat - good trainers want --t he undercurrent.

While you are in the middle of trying to explain things to them, they cut you off, verbally abuse you, spin your words, and treat you like dirt.
They violate your rights as an employee, get rid of you with our without wrong reasons.

Management did not even have a club meeting for a total of NINE months.
And, my manager did not even honor his requirement of having his bimonthly meetings with me and other training staff.

Management wanted for me to sell and service clients like crazy, but when it came to giving me the actual sign in sheets as needed for clients to train with me in a timely manner, so that the system would run smoothly and professionally, they would completely deny their incompetence in not doing it, try to put blame on the trainer, and get angry and defensive for their own incompetence of the root of the problem- there not doing their job and openly communicating with their employees effectively and consistently.

General Rule of Thumb Here: Bottom Line: Don't support a shady business like this one. Don't work for a shady business like this one, where the majority is shady and not trustworthy.

Don't give them any of your energy or most of all, your money. That is what they ultimately want under their "customer service mask." For those of you who consider yourselves intelligent and worthy of people who really care, 24 Hour fitness is in no way for you.
There is no loyalty at 24 Hour Fitness.

Unfortunately, the majority at 24 Hour Fitness does not manage well, the trainers are mediocre, their caliber is so-so, and their attitudes towards good employees is horrific and betraying.

Management loves making 6 figures off of these trainers who get worked to death and are so underpaid for all the b.s. they have to put up with.

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Posted by Ivan on 2013-06-30:
Hello, had an horrible experience this past week with the GM of the Miami, Kendall location. I was accused of training my own friends and they can back this up. At first, he called me up and told me that if I didn't stop training w my friend he will revoke my membership. Then there after he kept on looking at me as if I had done something wrong, until I asked him if I can help him since he kept staring me all the time. a few minutes after a was escorted out with the police. He told the police I was being rude to his staff and who knows what else. I honestly like to sue 24hr fitness for false allegations, and slander. How can I go about following up with this?
Posted by David t on 2013-12-17:
I was a trainer for 4 years as well. I was harassed and mistreated by 24 hour fitness as well. We should sue a build a class action lawsuit.
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Automatic payments not stopped
Posted by P O-ed on 09/12/2007
CALIFORNIA -- My family of 4 were all members of 24 Hr Fitness for several years while living in Southern California. My husband & I moved away & were still billed for an additional couple months out of our checking account. One of my daughters accounts, however was taken from my account for as long as 1 year after we requested it to be stopped by phone, then in person, then through my bank. She then actually received a collection call from 24 Hr for past due payments due!!!!!She has been trying to find the correct person to address this and credit the situation but has gotten the run around. Every one claims they will handle it however it never has been corrected!

We will diligently try to collect for past payments made but would like to warn anyone considering joining - if you must go there DO NOT SIGN UP FOR AUTOMATIC WITHDRAWAL FROM YOUR CHECKING OR SAVINGS ACCOUNT!!!
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Posted by Anonymous on 2007-09-12:
This practice should apply to any service.

Good info. I vote very helpful.
Posted by Anonymous on 2007-09-14:
So I'm not alone in this. I ABSOLUTELY LOVE THIS SITE. People have been through so much and they're sharing it with others.

I had the same thing happen with me, but it was through a car company. I leased a car, and I mailed in my payment on time as usual. And I put my account number in the memo space on my car payemnt check, as usual. All of a sudden, I started getting harrassing, condescending phone calls at my office. They said I didn't pay it. I mean the calls were NON-STOP.

Guess what happened? AFTER they received my car payment, someone in THEIR office SCRATCHED OUT MY ACCOUNT NUMBER from the memo space and put SOMEONE ELSE'S ACCOUNT NUMBER in its place, and applied MY payment to SOMEONE ELSE'S account.

There IS something you can do about this to make them pay attention to you, and to get this sorted ASAP. Let's chat. Please feel free to e-mail me at a22455@gmail.com
Posted by Anonymous on 2007-09-14:
Bear, take a look at:

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Untruthful, and stole my money
Posted by 24hourkentcrooks on 12/20/2009
KENT, WASHINGTON -- I signed up to do the 7 day trial at the Kent, WA. 24 Hour Fitness Super Sport gym. I was told by the membership staff that they needed to have my debit/credit card info for security purposes. They told me I had 36 hours from that date to let them know that I did or did not want to join their club for certain so that I would not be charged. I called the very next day, as well as the next night to confirm that I wouldn't be charged after I chose not to use their gym. It is 7 months later and I am still being charged for a membership that I did not want. Also, I am being charged $20 more then they offered me when I signed up for my 7 day trial. When I spoke to the manager, she said I signed up for a membership at that time, and that they could not refund my money. I told her I signed up for the 7 day trial, and that I had called several times the next day to cancel and make sure I wouldn't be charged. I was told there was nothing she could do but cancel my membership and that I would have to go through corporate for a possible refund. She asked if there was anything else she could do for me(like any normal customer service employee), I said no. and she say "Bye", then mumbled "Ass" as she hung up on me.
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Posted by Anonymous on 2009-12-20:
"I was told by the membership staff that they needed to have my debit/credit card info for security purposes."

There's your first mistake, taking their word for it instead of reading what they had you sign.
Posted by Skye on 2009-12-20:
What kind of security purposes require a credit card? I don't understand if you had a "free" week, why they would require an answer in 36 hours. I don't know what you signed or got yourself into, but you should send them a letter of cancellation via certified registered mail return receipt.

Buyer beware.
Posted by dan gordon on 2009-12-20:
go to any costco in Seattle area and buy a two yr 24 hr fitness membership for $249. Its good at any 24 hr and works out to $12.50 per month.
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Cancel Subscription And Refusal Of Refund
Posted by Janookk on 06/08/2007
CALIFORNIA -- Hi, well looks like I'm not the first nor the last having problems with 24 fitness. Well all started last year when I suspended my subscription cause I was going out on vacations for 2 months. Then when I came back I moved and didn't find a good facility to change so I keep my subscription suspended. Well the first problem was that after I suspended my subscription for 6 months, I started being charged on my checking account, and was a coincidence I found the charge. Well they fixed it kind of quickly (the local office). Then I told them that I hadn't found a facility (a good one) close my new place, so we agree to keep my membership suspended for a couple of months more and I told them several times that if I didn't call them back to activate and change my membership to other facility they should cancel it. The guy told me ok, no problem, my surprise was that on march it started again, unfortunately I didn't realize it until June (2 payments), so when I called, they told me that I had to call the central, and well, looks like that's the extension to hell and useless people, cause the lady that tried to help me couldn't do anything, well at least she canceled my membership, but when I asked for a refund, she told me no way when I asked for her supervisor, she put me on hold for 20 minutes and them she said, she was busy and she will call you back, that was almost 3 weeks ago....
Do not go to 24 fitness,

oh, well I forgot to say that after I saw some 24 fitness facilities on san jose (ca) and, well, the santa rosa one where I use to go, was kind of ordered and kinda clean, but in comparison to the ones in san jose, was like a 5 stars hotel, the water on the sj pool was almost yellow/green and there was some brown stuff floating on the Jacuzzi, and so on...

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Posted by cadydid on 2007-06-08:
I understand your frustration.. but you knew they had done this in the past.. why didn't keep an eye on your account to see if they had done it again? Which leads me to my next comment.. Don't you think if you had been balancing your account.. the mistake would have been caught the first time they did it?
Posted by janookk on 2007-06-11:
hi, how I or whoever manage a checking account or credit card balance is not the issue, yes that could avoid more complications, but the origin of the problem is how 24f acts and mistreat customers,
anyway I would have been in the same problem (with less money to complain), but the question here is how much money do they make with people like me (on this or similar situations)
Posted by janookk on 2007-06-12:
Posted by Anonymous on 2008-03-25:
I too have been trying to cancel my membership. I call the carlsbad number they say to call, but I always get a message saying they close at 8pm PT. Well, I've been calling at 4:30pm PT, and I always get that message.
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Unhealthy Scams
Posted by Beepbeep on 08/22/2008
WEST PALMDALE, CALIFORNIA -- This article was recently published, in part, in the Antelope Valley Press opinion section.

I recently completed the 24 hour fitness personal trainer's course, which was more of a lemon than lemonade. 24 hour fitness touts the sale of Apex vitamin supplements. Don't get me wrong, Apex supplements are manufactured by Phoenix labs, and are some of the highest quality supplements. Apex recommends taking three of their high potency multi-vitamins daily due to the exposure of free radicals. Even if you have a compromised immune system, taking three multi-vitamins a day is unhealthy, and only profits the salesperson. Vitamin studies show that a bowl of cereal with milk contains the daily-recommended allowance.

If you purchase personal training, a client goes through a battery of tests to evaluate their physical ability. A major component is called the standing squat test. A client stands with their hands above their head, and then slowly bends their knees into a squat position. The trainer evaluates proper posture. If there are any subtle postural deviations, such as too much weight on the toes or heels or if your knees bend inward, the trainer will recommend eight weeks of personal training at $56 an hour to correct bad posture.

Bad posture can be corrected in one to two training sessions using a foam roller on the inside thigh muscles or buttocks called a myofascial release, which relieves tight muscles. Some 24 hour fitness managers have coined their careers on this type of deceptive sales tactic. Don't get me wrong, there are some very good trainers working for 24 hour fitness. The bad trainers use postural deviations as a swindle to sell blocks of training sessions for thousands of dollars to unsuspecting clients.

I attended a training session and witnessed a district manager teaching perspective employees the open-ended question sales tactic. He referred to himself as a psychological ninja. He obviously had an inflated sense of his importance. I also witnessed a fitness manager laughing how he just sold $500 worth of supplements, taking the man's last dollar from his checkbook. Metaphorically, a psychological ninja, in this context, is someone who uses deceptive sales tactics, preying on unsuspecting clients like how a crook approaches their mark.

If you walk the walk and talk the talk, people will automatically gravitate to you. They will ask questions like what supplements do you take, and how did you get into such great shape, which alleviates the need for unnecessary scams.
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Posted by Anonymous on 2008-08-22:
Thanks for posting. As long as there are gullible people in the world, there will be scammers waiting to take our last dollar from our checking accounts.
Posted by beepbeep on 2008-08-24:
Burton v. 24 Hour Fitness USA, Inc., et al.
Orange County Superior Court 30-2007-00031558-CU-OE-CXC

Plaintiff Terrance Burton, a former employee of 24 Hour Fitness, has filed a class action lawsuit against 24 Hour Fitness. Burton claims that he and all Personal Trainers in Claifornia were not paid all wages to which they were entitled, did not receive meal and rest periods,and did not receive split shift pay as required by California law.

[solicitation snip]
Posted by DigitalCommando on 2008-08-24:
Beep Beep, BOING **Anvil crashing down on this ambulance chasers head**
Posted by DigitalCommando on 2008-08-24:
Who goes to a gym looking for vitamins and foam rollers anyway? What happened to just working out?
Posted by beepbeep on 2008-08-24:
That's not the half of it...I volunteer my time helping senior citizens and the handicapped at the West Palmdale location, who can't afford personal training. A 24 hr. fit. manager, thinking i was making a profit, and charging people for personal training, conducted a malicious sting operation in violation of 24 Hour Fitness policy.

The manager elicited another client as an informant, released private information to her about me, and told her to approach me to see if i would solicit her for training. He basically converted another member into a "rat," who was the wife of an L.A.P.D commander. Imagine how her husband feels.

When she found out that i help the handicapped and senior citizens, and do it on my own time and own expense, she felt so bad about her own actions, that she confessed to me the failed 24 hr.fit.sting operation.

So, in retrospect, i feel the same way about attorneys as you commando, but realize that in this context, attorneys have a usefull purpose in lowering the anvil, in recovering damages in a defamation case.

All the best,
Adam Nathanson
Posted by Anonymous on 2008-08-27:
Wow, 24hour Fitness has a major lawsuit on their hands if someone takes those three vitamins daily as recommended by their staff. Taking too much of certain vitamins can kill you. Especially if the client hasn't sought authorization from their doctor. Such vitamins include, but aren't limited to:

Iron (too toxic in high amounts), B12 (if taken too often, it can cause nerve damage and toxicity), and Vitamin A (a certain kind, beta carotene, is more easily digested, but the synthetic form of A is dangerous in high amounts)

Always take vitamins in moderation, and seek approval from your doctor before beginning any vitamin or exercise regiment.
Posted by Master T on 2008-09-07:
I agree that too many vitamins can harm you. Too many germs can be harmful too. The germy matts that are used on the floor to stretch are disintregrating and pieces of these matts cling to your clothing and skin! They are worn out, too thin unsanitary, and never disinfected. The same goes for the equipment, floors and locker rooms, lockers and no paper towels.
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Loud rap / hip-hop music
Posted by Ddh on 08/30/2007
Don't join 24 Hour Fitness in Arcadia, CA unless you like over-amped rap and hip-hop music!

Your iPod won't help you. Complaining to management won't help you.

If your music taste is more mainstream, you are not there target patron...neither am I.
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Posted by Anonymous on 2007-08-30:
Rap makes me angry.
Anger makes me pump iron harder.
Rap is good.
Posted by Anonymous on 2007-08-30:
I must admit Im not a fan of the rap,yeah there were a few Cypress Hill songs that were ok in my book.If you want to be angry when "pumping" try some SLAYER,now thats some angry music(but also very good.IMO)

My niece is a rap fan,but she also gets into some of the stuff i like.Punk,80's new wave,oldies,metal,etc.Im glad she hates the New bands that all sound the same these days.
Posted by MRM on 2007-08-30:
If you dont like their atmosphere, go to a diiferent gym workout. Different strokes for different folks.
Posted by Anonymous on 2007-08-30:
Option 2:

Workout @ home.

1. You can listen to whatever you want.
2. No membership fee.
Posted by Anonymous on 2007-08-30:
DD, did you not check the facilities out before joining?
Posted by GothicSmurf on 2007-08-30:
stevefromsocal -

Another Slayer Fan? I love you.

I agree though, I am very particular about my music and get really cranky when I'm forced to listen to music I dont want to hear... especially in a Gym setting.

Posted by Anonymous on 2007-08-30:
Yeah i know.
I wonder if there is a gym that plays good old fashioned Hardcore
Posted by ddh on 2007-08-31:
Well...rap makes me angry too, but that doesn't make it "good."
Thanks for the suggestions, but I think I need to explain further. I've been a member of 24 Hr Fitness for a long time. This gym just opened and it's near my home - that's why I tried it out. That's also why checking it out in advance didn't apply. I also know I can work out at home (and I do at times), but my gym doesn't match 24 Hrs. That's why I now make the longer drive to my older gym (the gym of eclectic music).
The thrust of my comment was to inform prospective clients of this gym's policy. This could be helpful, since 24 hr. Fitness solicits corporate clients with the promise that the environment is friendly to older, professional patrons. Peace...
Posted by ddh on 2007-09-01:
I received a response from management and the problem has been resolved. Thank you.
Posted by jktshff1 on 2007-09-02:
thanks for letting us know
Posted by Anonymous on 2008-08-07:
rap is disgusting

Posted by walterbyrd on 2009-12-02:
I hate the constant **LOUD** rap music. Why force music on club members? Let club members bring in their own mp3 players, and listen to what they like. That way, everybody is happy. As it is, the rap noise is so loud that the equipment is practically bouncing off the floor - there is no way you are going to drown that out with a pair of ear buds.
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Harassing Phone Calls
Posted by Amandanorris03 on 12/10/2013
SAN DIEGO, CALIFORNIA -- I have received numerous calls from 24 Hour Fitness gym for the past 2 weeks. I received 9 calls (5 within 2 days) just in the 1st week after missing my $20 monthly dues.

I have asked the collection company to remove my phone number from their call list and I expressed my frustration and the feeling of being harassed over $20. IT"S 20 dollars?! Are you kidding me?
They continued to call even after I had asked them not to call me. For the second time, I requested 24 Hour Fitness collections not to call me. They still are calling me at least once a day. So, now for the 3rd time, I have asked them not to call me. We will see if their harassment continues. This is ridiculous and poor business practice.

Based on 24 HOURS FITNESS's relentless harassment, I will be taking my business elsewhere.
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Posted by Cwazychicken on 2013-12-11:
i say give them the 20 dollars in cash (dont give them bank account or cards) and call it a day...pay what you used.
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Trying to Be Charged for a Service I Did Not Receive.
Posted by Amazinggirl12 on 09/20/2013
SAN DIEGO, CALIFORNIA -- I signed up, total was going to be $80 and put a down payment of $40. They told me that the rest of the money would be due 2 weeks from the signing up date. I canceled after a week and before I canceled, I asked many times if the gym would make any charges to the account since it was not my card and they said no unless I decide to start the membership again (meaning I would have to go in, type my pin number, cell number and scan my index finger). Never did they told me about a 5 day refundable day cancellation or being charged the rest of the money after 2 weeks even if I decided to cancel. Now they keep calling me about the money and I do not wish to pay $40 of a service I did not receive. I restrained the gym form making any further transactions but will this get me in trouble later on? I hate 24 hr fitness they should have been clear with me in the first place. DO NOT RECOMMEND IT.

(By the way I never argued about getting my down payment back, my argument with them was about trying to be charged of a 40 dollar service I did not receive or told me they were going to make charges for. If they would have simply told me the week that I canceled my membership they had to forcefully make that payment, I would have stayed until the end of the month make my money worth it but they told me that no charges were going to be made and now they're trying to get the rest of the money 2 months after I canceled).

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Posted by Susan on 2013-09-21:
What did the contract you signed say about the length of time you had to cancel the agreement? It doesn't matter what the sales person told you - the only thing that matters is what the contract you signed says.
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Horrible Treatment by Front Desk and Security Guard
Posted by Homesbyjones995 on 09/19/2013
ESCONDIDO, CALIFORNIA -- I went to work out like I have for 10 years. There had been some mixup with the expiration date on the credit card used for the account. I was just there 3 days ago, - no problem. This rude kid at the front desk named JAVI made sure to make a big issue in front of everyone that I was late on payment, and proceed to demand that my daughter MUST appear in person to make it right. I called her and she confirmed that she had given all the updated info to the corporate office. JAVI - and the security guard were laughing their asses off when I got upset at being denied access.

I decided to leave and I have cancelled my membership. I called the manager, and she told me that JAVI and the security guard had accused me of Throwing A Towel at Them, which I told her was a bold-faced lie. She is planning on checking the security footage to see and I hope she gets rid of those little liars!! I simply set the towel on the desk to return it as I was not planning to work out.

Long story short, - I went to LA Fitness and WOW - what a difference. Those creeps at 24 hour did me a favor. I have a BETTER Gym at a CHEAPER price. I hope others follow my lead. It's on El Norte and Center City Parkway = LA Fitness -- no one deserves to be treated the way I was treated today by those two at 24 hour. I will make sure everyone I know hears how rude they are and never goes there.
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The Pool Is Always Dirty and Kept Very Cold
Posted by Patwisener on 08/22/2013
PORTLAND, OREGON -- I have been going to mall 24 Hour Fitness for over a year, I use the pool more than anything else in the facility. the pool is very dirty, at times one is unable to see the bottom of the pool it is so unkempt. a huge number of clients that use the pool and spa use the side of the facility to blow their nose and spit openly, some of the clients spit inside the pool. Trying to enjoy the steam room is another adventure as patrons will get water and then spit it into the sensors of the steam room to increase the steam. In the past year Multnomah county has been called a number of times and has forced the club to repair broken tiles (that were beginning to mold) along with replacing the spacers on the flooring that were broken if a person stepped just so one could really hurt an ankle or leg.

Just recently the club has decided it needed to save money so the temperature in the pool has been lowered.

I have talked numerous times to the club and corporate management and nothing has been changed. As soon as my membership is up yes I am finding another gym. Katu recently profiled most of the problems with this location and nothing has changed.
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