24 Hour Fitness

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1.4 out of 5, based on 14 ratings and
81 reviews & complaints.
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Cut-Throat Company With Unethical Practices
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- If you want to get promoted or even stay employed, it’s vital you partake in the “Leader Led” behaviors promoted by 24 Hour Fitness. My Club Manager (CM) has been recognized on National Newsletters and District Conference calls time and time again for being a prime example of these behaviors. With that being said, I would now like to illustrate what I witnessed since he arrived at my location:

· The CM enjoys avoiding responsibility for anything that happens in the club that is negative and taking credit for any success we had in the fitness, membership, and service department. In other words, point the finger at the people who work for you when something goes wrong, but take all the credit if you reach or exceed budget. As the District Manager (DM) stated, “The Power of One”. This demonstrates the Leadership Competency of Set Direction.

· The CM did not process PARS, Bio’s or do any administrative work when the club didn’t have an SM for over 3 weeks. This resulted in employees not getting paid properly, supplies not being ordered, and delayed new employees from getting hired. The CM likes to blame it on a faulty computer error.

· The CM made sure to bring his iPad or iPhone into the club to watch “Bad Grandpa” and “Two Guns” during his shift during the week and especially if he had to work on a Saturday. However, the DM was only aware of the CM's good behavior. Therefore, the CM would be praised for ‘working’ on a Saturday and be recognized for all of his hard work via conference calls. This would be the Leadership Competency Lead with Passion.

· The CM didn’t introduce himself to various team members for several months. He made sure to only approach team members when he needed something or wanted to see what they would be selling for the day. Also, and this is vital, he stressed the concept of “Do NOT train and develop your staff because it’s a waste of time”. You could be, “Selling a membership”. This demonstrates Building a Great Team.

· The CM made sure to sell at least 5-6 Intro 5 Packs to members who were not really interested in training at the beginning of the month. This allowed him to reach the counselor fitness budget very quickly and it helped to decrease the Active Client Count in the Fitness Department. It was at this point that he was able to boast during conference calls about how he hit the CF goal quickly, but would then coast in that area the rest of the month. This is an excellent way to demonstrate the Leadership Competency Innovate.

· The CM made sure he was (and still currently is) the DM’s “Puppet” by running the play every month even though the play might not be effective for that particular club or the entire district. The CM would rather see the club miss goal, but “run the play”, than hit goal and be innovative. Making sure the play was ran definitely got him recognized.

· To sum these key tactics up, he made sure to put all administrative work, training, development, and talking to members and staff aside so he could “sell, sell, sell” as the DM would phrase it.

· Finally, and most importantly, “Take Decisive Action” was demonstrated by giving out Final Warning CAR’s to staff with no prior infractions. He was ready to FIRE his employees if they hit their goals every month, asked any questions, or didn’t agree with everything he said because it was, “HIS club, HIS staff, and HIS culture will be implemented in every department”.

I was told in my final two months, the ONLY thing I was allowed to do was walk on the floor and book New Member Sessions (NMS). PERIOD. I was clearly instructed NOT to call our new members, the backlog, the inactive clients, or past clients. My ONLY responsibility was booking NMS off the floor, selling them training, and passing clients off to the staff. According to our PT Coaches Playbook, there were numerous ways to sell new business, but the CM’s “Play” was the only thing that mattered. If I did anything other than what he instructed, I was being "insubordinate". The DM and the CM took away the tools that had made me successful in the past, as evidenced by me winning Regional and District FM Personal Production contests months before this CM came to our club. At this point, my job was nearly impossible to succeed at and I was set up for failure.

In closing, time is more valuable than money. I can never get back the 9 years of hard work I dedicated to 24 Hour Fitness. The only thing that kept me with the company is my team that I deeply cared about. Every action I took was for the best interest of my staff and I hope this is apparent by the letters of recommendation, client testimonials and my club and personal production numbers. The most detrimental aspect of this situation was the mental stress placed on me by my Area Director / District Manager, my District HR Representative and my Club Manager telling me I was not a good leader, I was inadequate, and I should leave. If they would have been honest and said they were cutting costs and could no longer afford keeping me on the payroll or offered me another position, I would not be writing this review. I've always been transparent and honest with people in my life. I thought it would be beneficial for people to know exactly how this company operates and how disposable I was after I dedicated several years of my life to changing people’s lives, helping the company reach their mission, and fulfilling my obligation and duty as a Fitness Manager III, Assistant Fitness Manager, and Master Trainer.


Get out while you still can. I've had close colleagues get fired in a similar fashion to me after spending 10-15 years of their life with the company. Instead of being transparent they will lead you to believe you aren't performing well, find a reason to give you a corrective action, and fire you on the spot. This is to avoid paying you any severance or unemployment benefits. Worst of all it reflects badly on your resume and you can't use them as a reference. I left 24 back in 2010 and they recruited me back in 2013. I had a great job at a private facility making very good money, but they promised me the World when recruiting me, only to fire me less than a year later. Keep in mind, I hit goal 7 out of my 8 last months there and had the best track record of any FM in that club's history. This was when they were in the process of selling the company and were looking for ways to cut costs. There is a tremendous amount of politics involved and regardless of how hard you work if you're not brown nosing the DM good luck on getting promoted.
     
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Run away, they will treat you like dirt!
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MESA, ARIZONA -- I went into this establishment with the intentions of signing a couple’s membership. The employees seemed as if they were very confused as to what a gym membership even was or what it was that I meant. The first several minutes of our visit consisted of the guy at the front desk "uhh, hmmm and uhgg." I had an open timed appointment with Sean that had been set up through a referral (something the employees claim is important to them). However when I first asked for Sean, the guy at the desk seemed further confused as if he did not know what or who Sean was. He finally decided to go ask someone, after several more minutes of hmmm, uhhh and uhgg. He returned to tell us that he "thought Sean had gone to get food." We asked if it would be okay to work out while we waited on him to return, the guy then attempted to tell us they had a charge associated with that. I informed him that I was not signing a membership to gym that I had not had the chance to check out first; therefore I was not going to pay. He then had us fill out a form and asked for ID's. Further confusion ensued as he attempted to locate my name on my identification. He had a clever excuse "I see ID's from all over the place, all the place man."
We worked out and returned to the front desk about 40 minutes later and the same guy at the front desk looked at us with a dumbfounded look on his face when we asked for Sean again. He responded that "Sean has gone home for the day." We reminded him that we were interested in signing up as the special they were running expired at midnight today. He looked at us for a few moments and started mumbling something and looking around like he had lost something. He walked around the front area a bit before returning to let us know "everyone's busy." We informed him that we did not have a lot of time to continue to wait and asked if we could get something that stated we had come in and there was no-one to help us so that we could return tomorrow and still get the deal. He let us know that it should not be long and that he did not have anything like the form I was asking for. About fifteen minutes later the 'recruiter' came over and greeted us. Before we even made it to his desk, he had us both feeling very uncomfortable due to his attitude. Once at the desk we informed him that we (my boyfriend and I) wished to be on the same membership account. His response was inappropriate and unprofessional; he kept chuckling and repeating "you want to be on the same account, both of you... on the same account?" After assuring him that “yes” we wanted the same account, he then collected our ID's and went about setting up the account. Once he had the information entered he turned the computer to display what he had accomplished. Again the intelligence of this crew shines on, he entered the wrong name on my membership card and when I pointed it out to him he used a familiar excuse; "I see a lot of ID's from all over the place, you will have to go to the front desk sometime and fix it." After that statement I was feeling uneasy, but continued with the transaction anyway. I was given a dollar amount due today and offered two options; pay the entire amount due, or pay it in installments. I opted to make payment in full and produced the cash to cover the bill. Apparently cash is amusing to these people, because the 'recruiter' laughed in my face and scoffed "I need a credit card." There is no way on earth I would entrust an idiot that cannot read a state government issued identification card with having access to my credit or debit card information.
That was the last straw for us, we promptly got up from his desk and walked to the front desk area to ask for the managers contact information, as we walked away he chuckled again and said in a long drawn out voice "oh-kay." Before we could reach the front desk the ‘recruiter’ was already at the desk talking about us to the guy that had helped us when we first arrived, the tone of the conversation was less than appropriate. When we stopped at the desk to ask for the manager’s business card we were informed that the manager was not there and that he locked all his business cards up in his office. So we asked them to write down his name and number on a piece of paper for us and he responded "you can get something to write it on if you have something." So I took out my phone and entered the phone number into my phone, but when I asked for the manager’s name I was told "I do not know what his name is (shoulder shrugs and cocky attitude) I have only worked here since October." I would recommend that you run away from this place as fast as you can, that will give a better and more effective workout then you can ever get inside the club.
     
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Anonymous on 2011-03-17:
Wow this is a great review! Kudos to not caving in and giving them your CC info! That place seems pretty full of idiots, and they seem to be up to something. this is why I would never waste my money signing up for these memberships.
Alain on 2011-03-17:
I'm with Prince. Great job on spotting obvious future trouble with this crew of numb-skulls.
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Libel, Slander, Betrayal, Violated By Company, Sexual Harassment Ignored, Incompetent Management And Staff
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24 Hour Fitness Company overall is horrible.-- I repeat- HORRIBLE. I worked for them for 4 years, tried to make it work out, tried to better the management system, and for those efforts, they have betrayed me, lied to me and violated me. I will NEVER forget how they treated me, after I was such a loyal, hard working honest, direct, and dedicated employee, constantly adapting to every "new" manager's demands like every 6 months and pressures and addressing issues as they were.

They claim they are "customer-driven". This is absolutely false. Ultimately, they are Not customer driven until they get the money from you.

"Customer Driven" is just a new "Buzz word" to give mediocre managers the excuse to reinforce their sweatshop for their personal trainers, level the playing field for all trainers so that there are no "stars" in the show (the middle line of trainers get jealous if anyone outshines them in any way), and contain all of the problems in the gym that they really don't want to take responsibility for, although their rules that they don't even follow are posted on their walls in the gym.

I brought to the attention of my immediate supervisor in the "chain of command" about a guy not stopping asking me out and wanting to "talk about God" with me after his training sessions, and making continuous creepy comments such as "You make me want to please you" during our workout sessions.

After I had addressed this THREE times to my manager, he never did anything about it. I first called and specifically always ask for him to call me back (duh). He never did. So I approached him at work to warn him about it and connect with him, since he is "never accessible." All he could say was "In what context was it in when he said 'you make me want to please you'."
Nothing was done, again.

So I gave it one more try with him and basically told him that this individual needs to be reassigned. My supervisor told me "he would talk to his club manager about it" and "get back to me about it." He never did.

I then wrote a letter about all of this to his manager and at the end of the letter, it said to "please call me ASAP" as usual. This guy never called me!

I finally had to contact HR and only after 10 days of this, the day before I was supposed to train this creepy 55 year old man, HR finally reassigns this guy to someone else.

What a horrible experience.
But that is not all about how bad this company is and how much they lie to their employees and the public about their empty promises and selected people that they like to be with based on their screwy company ways and office politics, listening to all the B.S. and the wrong people.

When management asks for your side of the story for anything, they really don't listen to it. They also hand it over to HR to do their "dirty work" for them. HR claims they are doing an "investigation", but rather, it is really an INTERROGATION. This is where they basically don't listen to you as they promised they would, berate you, and bully you into saying what they want to hear, not really your true and authentic side of the story. They really don't want to hear hear your side of the story regarding being ganged up on, they ultimately just do what they want with you depending on the politics at that time and what mediocre trainers and managers and somewhat - good trainers want --t he undercurrent.

While you are in the middle of trying to explain things to them, they cut you off, verbally abuse you, spin your words, and treat you like dirt.
They violate your rights as an employee, get rid of you with our without wrong reasons.

Management did not even have a club meeting for a total of NINE months.
And, my manager did not even honor his requirement of having his bimonthly meetings with me and other training staff.

Management wanted for me to sell and service clients like crazy, but when it came to giving me the actual sign in sheets as needed for clients to train with me in a timely manner, so that the system would run smoothly and professionally, they would completely deny their incompetence in not doing it, try to put blame on the trainer, and get angry and defensive for their own incompetence of the root of the problem- there not doing their job and openly communicating with their employees effectively and consistently.

General Rule of Thumb Here: Bottom Line: Don't support a shady business like this one. Don't work for a shady business like this one, where the majority is shady and not trustworthy.

Don't give them any of your energy or most of all, your money. That is what they ultimately want under their "customer service mask." For those of you who consider yourselves intelligent and worthy of people who really care, 24 Hour fitness is in no way for you.
There is no loyalty at 24 Hour Fitness.

Unfortunately, the majority at 24 Hour Fitness does not manage well, the trainers are mediocre, their caliber is so-so, and their attitudes towards good employees is horrific and betraying.

Management loves making 6 figures off of these trainers who get worked to death and are so underpaid for all the b.s. they have to put up with.
     
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Ivan on 2013-06-30:
Hello, had an horrible experience this past week with the GM of the Miami, Kendall location. I was accused of training my own friends and they can back this up. At first, he called me up and told me that if I didn't stop training w my friend he will revoke my membership. Then there after he kept on looking at me as if I had done something wrong, until I asked him if I can help him since he kept staring me all the time. a few minutes after a was escorted out with the police. He told the police I was being rude to his staff and who knows what else. I honestly like to sue 24hr fitness for false allegations, and slander. How can I go about following up with this?
David t on 2013-12-17:
I was a trainer for 4 years as well. I was harassed and mistreated by 24 Hour Fitness as well. We should sue a build a class action lawsuit.
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Swimming Pool Too Cold
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If you want to join to swim or to use the swimming pool, beware that although they claim to keep the water at 85 degrees, they don't. Water at a lower temperature than 85 degrees is way too cold. Stop by to check it out a couple of times before you join. You will see that the pool gets almost no use. The women that participate in the water classes are obese like 200 hundred pounds. You need that much insulation not to freeze in water that is 85 degrees or lower. Continual use of the pool at less than 85 degrees and even at 85 degrees during the winter months will wear on your health sooner or later. You will start out catching colds even in the summer. During the summer months, when they drop the temperature down to less than 85 degrees, you will get pain in places you didn't know could hurt. If you have arthritis or other injuries, the cold water will cause spasms and pain. Don't get enticed into joining for the swimming pool. Again, I suggest you stop by to check it out on more than one occasion so you can see for yourself that very few people get in it and to hear people complain about how cold it is. Talk to the other members who hang out at the hot tub. Ask them why they don't get into the swimming pool? Swimming is a super enjoyable activity for most people, but the pool gets so little use because that the water is too cold.

During a hot summer day at 100 degrees, an outdoor swimming pool at 80 degrees is perfect. If the central heating was set at 100 degrees in the indoor pool building, 85 degrees water temperature would be perfect also. Unfortunately, they don't keep their central heating air at 100 degrees.

Good luck and don't risk your health by getting into an indoor pool with cold water. Your immune system will rebel and so will your arthritis and muscles.
     
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Unsanitary Sauna / Steam Room Conditions
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BOYNTON BEACH, FLORIDA -- What's the deal with people going fully clothed into the steam room and sauna at 24-Hour Fitness in Boynton? I was absolutely horrified to go in there today (a slow Saturday) to be joined by not one, but five people in the short space of 20 minutes! They all has their clothes and sneakers on. Absolutely gross! One guy even went into the steam room dressed like that! In any other club, they would have been thrown out.

I confronted ALL of the people who went in (very diplomatically, by the way). Two left of their own accord when I brought it up. The other three basically thought it was funny. One even claimed to be a former employee who said, "it's been allowed at this gym for the past two years". She then snarkily suggested I go to the YMCA. Rather than getting into it with this ignorant *itch, I headed straight for the front desk. Yes, I was told that this indeed was the policy (even though the rules stated otherwise) and it was the discretion of management at this facility. Unbelievable! I was shocked because at another 24-Hour Fitness location I've visited, it would NOT be permitted whatsoever.

HOW ON EARTH ANYONE THINKS THIS ACCEPTABLE IS BEYOND ME!!! How do you think bacteria, MRSA and germs are spread? Not to mention all the garbage someone drags in on the bottom of their feet from outside! Bet none of the geniuses there knows that your sneakers have more fungi than a freakin' toilet bowl! Oh, yes, apparently at this gym they're immune to the b. o. smell from their sweaty gym clothes, too!

This is not the first time I've encountered this at this location. I've always complained, but the manager never seems to be around. However, according to their employees, "it's okay to go in with clothes at this location". I'd hate to see what it's like on a busy night after work, rather than a slow Saturday afternoon!

All of this is totally unacceptable, especially when rules are posted stating to the contrary just outside the sauna and steam room. These rules are for hygienic reasons, and it's inexcusable that 24-Hour Fitness would tolerate this blatant disregard for other people's health.
     
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Anonymous on 2011-02-05:
There are similar issues at our gym where a few guys like to come in fully clothed just to get warm and limber up before hitting the racquetball courts.
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Simi Valley Facility - Status and Update
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SIMI VALLEY, CALIFORNIA -- 24 Hour Fitness - Simi Valley Facility (Sport Type)

+ The local management is slow at resolving membership complaints and/or request to fix, repair, replace, upgrade equipment and/or facility.

+ Shortage of foam work out mats for scheduled daily classes. Require about 100 mats. Simi Valley facility has only about 60 mats. Need about 100 mats for parallel class needs and individual usage. Have requested several times for several months with very little response. Simi Valley facility needs to order about qty 40 more mats as of (06/22/10). Too expensive at $20+ for each mat... Wow. Call that a rip off by supplier. Or bad 24 Hour Fitness Buyer to not find a cheaper vendor for a multiple facility purchase. They continue on a weekly basis to let the members get the brunt of the inconvenience of lacking mats during the work out classes to Save monies which members have paid for the facility and service monthly. (I for one for 9 years - membership X 4 in family).

+ This is supposed to be a Sport Facility which is a step up from the standard fitness center. It should be the Flagship of the Ventura County. I rate the facility at C+ compared to the other fitness centers that 24 Hour has locally. The others are better equipped. Granted this Simi Valley fitness center is 11 years old. More so, that it should be upgraded and reviewed for replacement of equipment, repairs required and facility improvements like Cleanliness and Safety conditions.

+ Work out Bench mats are worn out and have holes in them (6 out of 12 mats). This is a Safety issue.

+ Coin operated lockers are useless. Members do not use them. Clarification - they use them sometimes but do not pay for it... Most of the pay lockers are very dusty, dirty, so most members do not use them. Such a waste of lockers when more are required and needed by the members (lockable ones) during the busy periods after work hours.

+ Scheduled classroom Bar Bells are 11 years old and are unsafe. The Bars are slippery and some are bent. They need to be replaced with safer ones similar to the other 24 Hour Fitness facilities. More End Locks are required and needed. Not enough on hand when the class is full.

+ The Scheduled classroom Audio system is questionable. Not all 4 Speakers are working. The instructor microphones are intermittent and does not work sometimes which is very annoying and an inconvenience to the members taking the classes especially during full classes. Please replace the not working speakers and microphones.

+ 11 year old fitness facility needs to be renovated. It is starting to show old age and lack of upkeep. 24 Hour Fitness needs to review, repair, replace, upgrade, repaint, renovate this facility.
The Simi Valley 24 Hour Fitness facility needs a new work out outfit. The one it is using is 11 years old - Worn, Tattered, Faded, Out of date, and no longer made or sold. In comparison, Golds Gym is very facility conscious, very appealing, very clean, very aware of how it looks for its members.

+ Bar Weights, Hand weights, exercise balls, are all over the place in the facility. When it is needed by other members, it is not in its proper locations. Exercise balls hidden in the classroom locker area away from major member use. Granted it is the members who used it last and should put it back where found. This happens because there is not enough of these types of equipment.
There is a need for another two sets of the hand weights (5 lbs -100 lbs). And two mores sets of the (1 lb - 15 lbs).

+ Cleanliness (health) and Safety should be the guide to the above listed items. As you can see the list above is not at all very difficult or large in request. It is do-able... It is whether 24 Hour Fitness management will and is Do-able for its members which is large and many in this Simi Valley fitness facility. IF 24 Hour Fitness management would listen to its paying and long term members, they would be on track with product quality and member service. It should not take a VP from 24 Hour Fitness to decide on Health and Safety issues at a fitness facility.

     
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Unfit equipment
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TWIN OAK ST. LOCATION, BEAVERTON, OREGON -- I was a member at 24 Hour Fitness one other time and was not pleased with the customer service. They acted as if they didn't care if you were there or not. The club always looked dirty and I never saw anyone ever cleaning the facility. The equipment was old and who knows if they ever replaced the old equipment with new updated equipment. Recently I went to the club in Beaverton, Or on Twin Oaks street. I was waiting for a class to start so decided to warm up on the treadmill. The first one was out of order so I decided to get on the next one. There was a TV playing and lots of people talking/other machines running as I stepped on the treadmill. To my surprise, it was running at top speed. I went flying off, landed on the floor in a heap and fractured my shoulder. The woman next to me paid no attention to me and kept on running. I tried to get up but couldn't because I was in so much pain. Thank goodness there was a couple of good Samaritans that came and picked me up. My first thought was, why anyone would leave the machine running? The bigger question is where was the staff and why were'nt they walking around and monituring all of the equipment making sure the people were safe and their equipment was working and shut off properly.
When I reported the accident to the woman down stairs, she showed no concern when I told her what had happened. I tried for weeks to get ahold of the manager. All I could do was to talk to the jock woman assistant manager which showed no concern either and put all the blame on me. She said she would make a report but nothing has come of it if she did make a report. I finally reached the manager and he said he would get back with me but never has, and also showed no concern. Even though it has cost me hundreds of dollars in doctors bills for which they should be at least partially responsible, at the very least an apology.
They need to post signs that say shut off equipment after using. When I talked to the manager, I told him I wanted my membership put on hold, and he wanted to see all my doctor bills to prove the accident. I will take the bills in this week but really doubt that anything will come of it. Stay tuned for a follow up on the bills question.
Twenty4 hour fitness makes plenty of money from the "biggest loser" so, what do they care. I have had the same non-caring attitude at all the 24 hour clubs. I would not recommend them to anyone. In the mean time I am still waiting to hear from the manager who after telling him I want no more to do with this club continues to take money out of my account. I will have to cancel the money from the bank side.
Good luck to anyone having to do with 24hour fitness. I recommend LA Fitness. They Keep their club emmaculate and actually show concern and are always replacing the old equipment with the most up dated equipment on the market. Please check them out.
     
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Eloise on 2009-11-21:
1. Why in the world did you step on to a treadmill that was already on? It doesn't take a genius to know that isn't a smart thing to do.
2. Of course they want to see all of your medical bills. Do you think they should just take your word for it?
Anonymous on 2009-11-21:
"To my surprise, it was running at top speed."

What? How can you be surprised by this? you can SEE and HEAR that a treadmill is running long before stepping on to it.
PepperElf on 2009-11-21:
think you're exactly right - why would anyone in their right mind step onto a treadmill that's moving at ANY speed, let alone top speed.

and obviously we already know there's nothing wrong with the OP's sight since she was able to see well enough to determine the equipment was "dirty" and that some of it was "out of order"


Their request for proof of injury is valid and their suspicious well founded
tnchuck100 on 2009-11-21:
1. You are correct. They couldn't care less if you are there or not. The only want your money.

2. If you cannot tell if a machine is running or not maybe your should avoid all mechanical devices.

3. NEVER give your checking account information (debit card) to any company. BIG mistake there.

4. You have been previously dissatisfied and yet you sign up again? Go figure.

5. Twenty4 hour? That's a new one. Either Twenty-four or 24.

Eloise on 2009-11-21:
BA, tnchuck100!
Flexanimous Fellow on 2009-11-23:
"The first one was out of order so I decided to get on the next one. There was a TV playing and lots of people talking/other machines running as I stepped on the treadmill. To my surprise, it was running at top speed. I went flying off, landed on the floor in a heap and fractured my shoulder."

This doesn't necessarily mean that the OP stepped on the treadmill as it was in motion. Many treadmills give a pause, ranging from 60 seconds to a few minutes, if you press the red Stop button just once. After the pause time expires, the machine closes the workout and resets to its default speed and incline settings.

It's possible that the person on the treadmill before her only pressed that button once and simply paused it, while the OP got on quick enough and accidentally resumed the treadmill with the settings of the previous user.

As for the OP, I would speak to the Maintenance Manager directly regarding the club's equipment. And while an apology would have been nice, you can't hold them responsible for any injuries. It's a clause in one of the many waivers you signed upon enrollment.

Good luck!
goduke on 2009-11-23:
Virtually all of the equipment I use at the gym (Life Fitness product) shut themselves off after about 45 seconds - 1 minute of non use. When I was a member at 24 Hr Fitness in another town, they had the same stuff.
PepperElf on 2009-11-23:
flex - even when you pause a treadmill it does NOT go directly into top speed. It works its way up to top speed.


it is simply impossible for someone to step onto a treadmill without noticing that it's running.

the only way it's possible would be if that person was paying absolutely no attention to what he or she was doing. in which case it would still be their own fault.

or unless they're drunk. like that episode of mythbusters when Adam tried running on a treadmill when he was sloshed.
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Gym Review
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24-Hour Fitness Sport Bonita (club 084)
870 Amena Court
Chula Vista, CA 91910

This gym has a lot of potential to be great but unfortunately it falls short on several levels. A lot of the equipment is either broken or missing. The steam-room broke last year between the last week of November and the first week of December, it is now January 13, 2009 and it is still broken. It looks like no one on staff has even attempted to fix or even clean it since the same trash that was in there when it broke is still sitting in it. There is no sign or note stating when it will be fixed or even an apology for the inconvenience of it being out of order for so long. As a result the dry room next door is always over crowded and you’ll be lucky if you have a place to stand in there.
When you walk in they have two finger print scanners that are supposed to funnel guest in at a faster pace than if the staff scanned each individuals membership card. Unfortunately one of the scanners broke a few weeks ago and now there is often a line to get in especially during rush hour. There is no tentative repair date posted here either.

The weight room is big enough to accommodate a lot of people, a positive for this gym. Unfortunately most of the weights, especially the dumbbells are missing and the ones they do have are often misplaced and never in any order whatsoever. I have been in other gyms and 24hrs where they have staff members help organize the weights but it seems like this gym would rather have them gathered at the front desk chit chatting, no, not helping to scan people in either.

The cardio equipment is plentiful and although it is often difficult to find an open machine during rush hour that is normal for a gym so they shouldn’t be penalized for that.

The level of cleanliness at this gym is extremely poor. There is always trash lying around everywhere on the gym floor.

Empty bottles, newspapers and, such litter the floors for days at a time. I have actually noticed a cup with water sitting on the floor for a few days, did no one else notice? I could have thrown it out myself but I was curious to see how long it would take the staff to do their jobs. Clumps of hair are in all the sinks, showers, and pools at all times no matter how busy or empty the gym is.
Yet the main problem that bothers me about this gym is the staff. Although some staff member and personal trainers are helpful, polite and great at their jobs, many are not. I have seen personal trainers, staff members, and maintenance workers, talking on cell phones while on the gym floor when they are supposed to be working. I do not want to sound like I expect them to be slaving away but some level of professionalism should be displayed. 3 to 4 people who are usually doing nothing but sitting on the counter and ignoring guests often occupy the front desk, why can't one go upstairs and help organize the weight room, or clean the locker rooms? This reflects poorly on the gym manager, are they not responsible for “managing” a good gym? I don’t think they should be able to place this on a resume since they are obviously not doing what they should. When asked a question, the staff usually answers with either a confused look on their face or an expression showing that they really don’t care about helping you out.

It seems like the main problem with the staff is that they are indifferent about their jobs, just a reminder you all work in customer service and I think you forgot. Most of you are not helpful! In this economy and job market I am sure these positions can easily be filled by people more than willing to excel at them.

I would not recommend this gym to anyone interested in joining. If the majority of these problems are due to a lack of funding then maybe they should let there guests/customers know rather than leaving them in the dark. I know there are other gyms in the area worth checking out if you are interested. If you truly wish to join or stay with this gym chain the 24hr on 3rd Ave in Chula Vista is newer and doesn’t have as many problems but is a lot smaller and does not have the same amenities but it doesn’t matter since these are often broken anyway. Unfortunately I must maintain my membership with 24hr because my job requires me to travel a lot and 24hr gyms are everywhere, a plus. Most other gyms in this chain are nothing like this one and are actually great!

The headquarters for this gym is in Carlsbad, no more than an hour away from this location. It makes me wonder if they don’t audit their gyms or if they just don’t care of the reputation some of their facilities give them.
I hope this shines light on the problems this gym has and maybe leads to a few equipment and staff “upgrades”, like I said this gym has the potential to be great but as of now, If you don’t mind being disappointed, disgusted, ripped of on dues for a lack luster gym then 24hr fitness sport at 870 Amena Court in Chula Vista is the gym for you!

     
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Anonymous on 2009-01-14:
I've worked for this company before..many issues you describe are common throughout the gyms. However, at least at the location for which I used to work, general cleaning service is provided by a third party company. The cup of water you saw for days in a row should have been discarded by the cleaning service. Would it kill a 24 Hour Fitness staff member to do it? Absolutely not. Other issues like hair in the shower drains, unorganized weights, are the duties of the front desk agent, especially for the one working third shift when guest flow is particularly slow. You should bring your concerns to the club manager and district manager if necessary. Good review.
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Unhealthy Scams
Posted by on
WEST PALMDALE, CALIFORNIA -- This article was recently published, in part, in the Antelope Valley Press opinion section.

I recently completed the 24 Hour Fitness personal trainer's course, which was more of a lemon than lemonade. 24 Hour Fitness touts the sale of Apex vitamin supplements. Don't get me wrong, Apex supplements are manufactured by Phoenix labs, and are some of the highest quality supplements. Apex recommends taking three of their high potency multi-vitamins daily due to the exposure of free radicals. Even if you have a compromised immune system, taking three multi-vitamins a day is unhealthy, and only profits the salesperson. Vitamin studies show that a bowl of cereal with milk contains the daily-recommended allowance.

If you purchase personal training, a client goes through a battery of tests to evaluate their physical ability. A major component is called the standing squat test. A client stands with their hands above their head, and then slowly bends their knees into a squat position. The trainer evaluates proper posture. If there are any subtle postural deviations, such as too much weight on the toes or heels or if your knees bend inward, the trainer will recommend eight weeks of personal training at $56 an hour to correct bad posture.

Bad posture can be corrected in one to two training sessions using a foam roller on the inside thigh muscles or buttocks called a myofascial release, which relieves tight muscles. Some 24 Hour Fitness managers have coined their careers on this type of deceptive sales tactic. Don't get me wrong, there are some very good trainers working for 24 Hour Fitness. The bad trainers use postural deviations as a swindle to sell blocks of training sessions for thousands of dollars to unsuspecting clients.

I attended a training session and witnessed a district manager teaching perspective employees the open-ended question sales tactic. He referred to himself as a psychological ninja. He obviously had an inflated sense of his importance. I also witnessed a fitness manager laughing how he just sold $500 worth of supplements, taking the man's last dollar from his checkbook. Metaphorically, a psychological ninja, in this context, is someone who uses deceptive sales tactics, preying on unsuspecting clients like how a crook approaches their mark.

If you walk the walk and talk the talk, people will automatically gravitate to you. They will ask questions like what supplements do you take, and how did you get into such great shape, which alleviates the need for unnecessary scams.
     
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Anonymous on 2008-08-22:
Thanks for posting. As long as there are gullible people in the world, there will be scammers waiting to take our last dollar from our checking accounts.
beepbeep on 2008-08-24:
Burton v. 24 Hour Fitness USA, Inc., et al.
Orange County Superior Court 30-2007-00031558-CU-OE-CXC

Plaintiff Terrance Burton, a former employee of 24 Hour Fitness, has filed a class action lawsuit against 24 Hour Fitness. Burton claims that he and all Personal Trainers in Claifornia were not paid all wages to which they were entitled, did not receive meal and rest periods,and did not receive split shift pay as required by California law.

[solicitation snip]
DigitalCommando on 2008-08-24:
Beep Beep, BOING **Anvil crashing down on this ambulance chasers head**
DigitalCommando on 2008-08-24:
Who goes to a gym looking for vitamins and foam rollers anyway? What happened to just working out?
beepbeep on 2008-08-24:
That's not the half of it...I volunteer my time helping senior citizens and the handicapped at the West Palmdale location, who can't afford personal training. A 24 hr. fit. manager, thinking I was making a profit, and charging people for personal training, conducted a malicious sting operation in violation of 24 Hour Fitness policy.

The manager elicited another client as an informant, released private information to her about me, and told her to approach me to see if I would solicit her for training. He basically converted another member into a "rat," who was the wife of an L.A.P.D commander. Imagine how her husband feels.

When she found out that I help the handicapped and senior citizens, and do it on my own time and own expense, she felt so bad about her own actions, that she confessed to me the failed 24 hr.fit.sting operation.

So, in retrospect, I feel the same way about attorneys as you commando, but realize that in this context, attorneys have a useful purpose in lowering the anvil, in recovering damages in a defamation case.

All the best,
Adam Nathanson
Anonymous on 2008-08-27:
Wow, 24hour Fitness has a major lawsuit on their hands if someone takes those three vitamins daily as recommended by their staff. Taking too much of certain vitamins can kill you. Especially if the client hasn't sought authorization from their doctor. Such vitamins include, but aren't limited to:

Iron (too toxic in high amounts), B12 (if taken too often, it can cause nerve damage and toxicity), and Vitamin A (a certain kind, beta carotene, is more easily digested, but the synthetic form of A is dangerous in high amounts)

Always take vitamins in moderation, and seek approval from your doctor before beginning any vitamin or exercise regiment.
Master T on 2008-09-07:
I agree that too many vitamins can harm you. Too many germs can be harmful too. The germy matts that are used on the floor to stretch are disintregrating and pieces of these matts cling to your clothing and skin! They are worn out, too thin unsanitary, and never disinfected. The same goes for the equipment, floors and locker rooms, lockers and no paper towels.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Review
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- Member of 24 since 4 years now, I have seen multiple week end cycle classes now cancelled over excuses as memorial day ( which was not a week end day ) , then mother day and now father day.

Well this is not acceptable, attending those week ends I have seen the club had usual attendance and many members coming and surprised of those cancellations.

If this very unfortunate trend continues with always more excuses to cancel classes I will consider switching to the new LA place coming soon on Lamar.

I would also like to see the equipment repair more diligent as for instance the current ab chair out for more than 4 weeks, and the multiple issues/malfunctions of steam an Jacuzzi bath, on and off almost permanently since one year now.

Finally, the astounding number of dead or alive running cockroaches since 2 weeks is certainly not a good sign of diligent cleaning.

The accumulation of those management deficiencies take your club below average level, probably for very small savings to delay fixes, proper maintenance and reduce a few hours of classes if this the choice you do to run the place I believe it is shortsighted and long term it will be costly loosing to your competition.

I will distribute a copy of this email to my fellows cyclers along with your answer I am expecting.
     
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