OPELIKA, ALABAMA -- My wife tore her rotator cuff while picking up our small lap dog. She waited a few weeks before going to the MD even though it hurt. It wasn't until it kept her up at night that she finally went. Short story, she had it repaired and we filed all the required paperwork. A few days later we were notified they needed something that was missing. No big deal. We got the paperwork and sent it in.
After waiting another week or so, still nothing. My wife called and was told by the CSR that they were backed up due to the holidays (Christmas/New Year's). Fine, we understood. We waited another week and still nothing. We spoke to another CSR representative and he gave us the same excuse BUT, claimed to have put some sort of rush note on it.
THEN, the local AFLAC representative came to the grade school that my wife works at to sell insurance to the employees. My wife did not bother to go up there since she had been talking to the reps on the phone and figured they couldn't do anything more than what she had been told. So, my wife gets a call in her office asking her to come up front. The AFLAC representative was there and told my wife she was aware of her claim being denied.
My wife asked..."What do you mean denied? I just spoke to them yesterday and they said it was being worked." So, luckily my wife's local representative is on the ball and having her claim changed. Insurance is one of the biggest scams in the world and AFLAC is no different. They just want your money and not pay out for what you pay! We will be looking elsewhere AND reading up on other companies to find a better service!
CHESTERFIELD, VIRGINIA -- OK... So two years ago Aflac comes to the workplace and puts on a show... I bite and get it... Two years later I get into a car accident through no fault of my own... I spoke with my Aflac representative and she told me she was coming back to my work the next Tues. During that time I went and got doc reports and everything I could think of to get this thing through at a cost of $20.00 for paperwork fees.
The next Tues. I got with my representative and she told me everything looked in order. Three weeks later I call just to check on the claim because it seemed to be taking a [little] longer than expected... I was told that a letter had been sent to me requesting the police report... I never got a letter.. Even if I did, why send it to me. I don't have a police report, the police do. I was then informed that I would need to send in the report.. I said, "Isn't that your job at Aflac?" Then I was asked if I had a number for the police dept. so that they could get n touch with them to request the report. Um, the only number I have for the police is 911.
So, to make a long story short, I am still waiting for this claim to go through. Aflac does not make it simple for someone who is worrying about medical bills and their health to file a claim. It seems that they would rather have you the customer do it for them, and if not, they will just deny you.