I used to be with Erie Insurance for many years and was very happy until the premium jumped significantly when I added a new teenage driver. In an effort to save money I shopped around. Allstate gave a quote that was going to save me about a thousand dollars a year. The experience from there can be described briefly as "bait and switch". The policy I'm paying for now is not saving me ANY money. I didn't go to a local agent I just used the 800 number. That was a HUGE mistake. There was no consistency at all with a constant mix of foreign call centers resulting in increased communication problems.
The experience had a consistent theme: The last person I talked to would always omit one piece of SIGNIFICANT information about what documentation they wanted me to send and then the premium would increase. I'd call, complain, the next person would apologize, promise to fix the problem if I would send that ONE MORE piece of information, I'd send it, and the increased premium was sucked out of my account like clockwork no matter that I had complied. I then asked for a local agent and went into the office. They are asking for all of the same information again and not as promising that my premium will actually improve. I bought the policy 4 months ago so they have had time to fix this.
I have never felt so abused by a large corporation. I have had my trust and faith that large corporations in general can be trusted to deliver what they say after the consumer has paid them. It feels like everything was set up to assure that profit would be maximized at my expense. If I had just been told upfront what I needed to do to purchase the product at the stated price the experience would have been different. Buyer beware!
ORMOND BEACH, FLORIDA -- I have been insured with Allstate auto and home insurance for several years with never a problem. However this year I was hit from behind in late December while sitting stopped in traffic, and a week later my new car was damaged in a Post Office Parking lot because I was forced into running over some grass and in doing so I hit a cocaina rock with my spoiler on my Camaro.
The accident was checked out by an investigator and I was not charged with an accident. I also bought a new motorcycle and tried to add it to my policy as I have my old motorcycle on it until I sold it. However I was told I could not add my motorcycle to my policy because I was involved in an accident. No I could understand it if I was at fault in anything, but that was not the case I was judged, "by Allstate as being not at fault" so why is it that I cannot add my new Motorcycle to my policy.
I do not feel this is a fair judgment, because as I do carry the Platinum Plus policy I do have automatic "stacking" and a discount for multi vehicles. I have a million miles award for safe driving from Costal Tank Lines, my employer before I retired. And have never had a chargeable accident on my record...
Is there anything your office can do about this or are insurance companies permitted to make these unjustified decisions with no recourse to the consumer. It funny thing that as long as you are paying them, insurances companies are more than happy to take your money, yet get involved in an accident where the other driver admits being at fault and the company all of a sudden starts messing with you. Hoping you can help.
ROAMAKE, VIRGINIA -- My experience with AllState insurance company is really bad. To save some money on my existing auto coverage, I shopped around and they quoted me 397 for six months policy which was about 20% cheaper than what I was paying before. The nightmare started right from the day when I mailed them the documents and I felt they asked for way too many documents.
I had to call them about 4-5 times to make sure that they received all required documents. I was losing my patience as it took couple of calls and about 5 weeks for them to send me the permanent ID card. I contacted the sales person who sold the policy via email and phone but guess his goal was to just sell the policy and forget the customer. So no response from him.
To my disbelief when I received my permanent ID card, I was shocked as they were increased the rated by 302 dollars to 699 for six months. I called them and asked the reason for that. The guy told me that they don't see if I had continuous coverage for some months in early 2007 or not. I did had the coverage but since they asked for the declaration page of the last insurance company (which I had from middle of 2007 till I made the switch to AllState) I just sent them that.
When I asked why did not they call me if they wanted to see proof of insurance for that period, the guy told yes he agrees but he told he can not do anything until he sees additional documentation. At that point I said enough is enough and I got similar quote from some other company and canceled with AllState. I'll not deal with this company again as I feel cheated and to me it seems unfair business practice. Thanks.
We decided to switch to Allstate because they quoted a lower rate than we had at the time. We provided all required documents, signed the policy, and made the initial deposit. Allstate never notified us that there was a problem. I tired to set up the new policy online and after a week, the website still said that our policy was unavailable. When I called to inquire, I was transferred three times before being told they had canceled our policy and could not insure us because one of the vehicles did not have my name on the title.
We've had family insurance in California for over ten years and never been told that every vehicle title on the policy must have my name. This led to the long battle of trying to get Allstate to refund the deposit. It started out that I would have a refund in a couple days. Called back a week later, only to be told that nothing had been done and the representative needed to send an email to a department that would not accept calls.
The next day, I called back to verify that the email work only to be told that the refund would now take 15 days and that I canceled the policy. So I speak to a supervisor, who tells me that even though they refused insurance, it was me who canceled the policy when they refused to cover our vehicle and that is why the refund takes so long. I even repeated it back to make sure I was actually hearing this nonsense correctly.
I still have not received a refund! Every time I call to verify the status of the refund, I get told a different story. This has been a nightmare! I will continue to post my experience online and tell everyone I know to stay away from Allstate.
I visited the Allstate Insurance website to set up a policy for car insurance. I completed all of the information requested, including my billing information. At the end of the session I received an error message stating that the request could not be processed online, and it gave me a number to call. I did so, and set up my policy. At the conclusion of the call, I authorized Allstate to transfer the down payment from my checking account. Afterwards, I checked my bank statement and found that the original online request also deducted a down payment in addition to the one I completed on the phone.
I called the company and was passed from person to person several times before they told me it would be 48 hours before they could process the refund. At the end of this period I called back and was informed that it would be 19 days before I would see my money returned to me. Their reason was that it needed time to process through the system. It only took them seconds to wrongfully take my money, but it will take them weeks to return it? Meanwhile, my checking account is now in overdraft and my budget is screwed.
I wonder how many other people are being "processed through the system" while they await the return of their funds from a "website error"? My guess is that Allstate is holding thousands of dollars that does not belong to them in order to beef up their bottom line, and there is nothing the consumer can do about it. So much for "in good hands", what a joke. Damage Resulting = Checking account overdraft and an inability to purchase day to day necessities like gas and groceries. We live paycheck to paycheck and Allstate is fraudulently holding nearly half a weeks pay.
DFW, TEXAS -- When me and my bro both needed auto insurance I contacted Allstate (first in the phone book). I didn't bother shopping around. I know better now. I paid over $3500.00 for a 6 mo. premium for two cars with two drivers. I had no clue what it "should" be, so I didn't realize how unreasonable the cost. I made the full payment in advance at that time. A month later I received a bill for around $600 which I assumed was just an itemized statement.
I later opened a letter stating their intention to cancel my coverage and another bill for $1000. I contacted Allstate & they explained that the $3500+ was just a deposit that was non-refundable and $600 would be the amount of the monthly payments. The whole time speaking to me as if I'm a complete moron because they were unable to communicate their backwards politics and unaccountable services. Since I hadn't made the first month's payment they canceled the insurance at the beginning of the second month, but I still had a balance due of $1000.
They kept insisting to know what insurance provider I pursued after they canceled me. They did not explain the remaining balance and would not refund my deposit. I don't understand their practices. I tried to pursue them legally and found that Texas already had a major lawsuit trying to get them out of the state all together! My name was added to a list and I got some paperwork to file my complaint along in the lawsuit and to the Better Business Bureau, but I've not heard anymore about it. They exhausted me to the point where I no longer needed jive excuses and as far as I know the lawsuit is still active. It won't likely settle any time soon.
Also, they keep making inquiries with the credit bureau. There's no way to stop them. If I had it to do over again I'd have taken advantage of the first month's full coverage and made sure I got my money's worth in damages. Lesson learned. Thanks for letting me share this and I hope it helps someone out there save any money and prevent some grief.
CINCINNATI, OHIO -- My car was hit by a person that has Allstate Auto Insurance. I was not even in the car. I did as was told and took my car to the Allstate Adjuster. I was told I would get a rental car to use while my car was being repaired. I dropped my car off at the body shop to start the repair. I was taken to Enterprise Car rental. They would not rent a car to me because I only carry liability on my vehicle.. it's a 1994 Nissan Sentra. Allstate would not cover the additional insurance required by Enterprise to rent the vehicle. I borrowed my mother's car. The car has been in the shop for 5 days & Allstate has first approved the work to be done.
It was held up because they quoted a ridiculously low price of $50.00 for a used fender that needed repair and didn't want to pay to have the used part delivered. I was warned in advance how terrible Allstate is to deal with on a claim. I called to be compensated for alternate transportation. They will only pay $10 per day and only based on their estimate.
Their estimate was only for 4 days and because they would not approve to get the work started the time to repair has taken longer. It is expected to take another 3 days to repair. Allstate refuses to compensate based on the actual time needed to repair the vehicle and will only pay based on their estimate. I am the victim here. I was not even in my vehicle when it was hit and I am the one suffering all of the inconveniences. Beware if you have to deal with Allstate Auto Insurance, they are EVIL!
ORLANDO, FLORIDA -- I had to file my first claim at the beginning of this month and I was terrified given some of the horror stories I had heard. A car that I owned was totaled, in another state, by a friend. The insurance company told me that they would send out an adjuster 3 days later. They gave me a 3 day window. On the very first day, the adjuster called me to tell me that they considered a total loss and that it would have to be handed off to another dept.
I was sure it was going to take forever. I received another phone call within the hour. To make a long story short, I received my final call by the end of that day informing me that my check for the payoff was in the mail. They didn't lowball me on the value of the car and even refunded tag and title fees for a new car. All of this was handled and done within less than 4 days total! I will NOT leave this company. To add to all of that, their accident forgiveness ensured that my insurance won't go up either! Can't beat that!
Been with Allstate since Nov 2006 - have home & Auto with them. Our ages are 55 & 60 (wife & Husband). No tickets, accidents or claims on home or car and excellent credit. In one year they raised homeowners by 19% and auto by 12.85% for a total increase of 31.85% for our insurance needs. Called our agent and was told it is what it is, the rates have increased across the board. We live in the Bowling Green area of Kentucky. Needless to say, Allstate can kiss my grits - I am getting quotes today to dump Allstate.
WHEELING, ILLINOIS -- I am a new All State Customer. I bought my new auto insurance policy on the 15th of May 2012 which is valid till 15th of Nov 2012. I am having issues with them from the day one. I spoke to person called ** at Allstate at 10.45pm on the 05/15/2012. She offered me a policy for $463.78 and I authorized her for one time payment for that amount, i.e., $463.78. Then the problem starts very next day. $571.44 were deducted from my account. I called Allstate to talk to them about the issue. I had to make couple of calls but nothing worked so I had to complain and called the manager.
He went through the conversation between me and ** the very first conversation and he apologize to me for their mistake and refund the overcharged money $107.66 on the 05/29/2012. The money not only over charged but also wrong information was involved. I was little satisfied by thinking of the fact that human makes mistakes but it was something else. They deleted all the voice conversation we have had and want me to pay them back those $107.66 back.
Spoke to the supervisor in charge of their inquiry department **. All she has to say is I have to pay the remaining balance for them to keep my policy validated. I am really upset. It's not only cheating but hurting somebody emotionally and also a criminal offense to withdraw money from someone's account without authorization. I am not willing to pay and this is just the starting. I am willing to take this further.