RICHMOND, VIRGINIA -- I am posting this complaint on behalf of my sickly sister. Allstate has put her through hell and she is on disability. They need to change their tagline to, "You are in criminal hands with Allstate." I will try to be as brief as possible about my sister's situation. My sister had two break ins to the same property she was renting - one a flooding problem, the other, someone set fire to the home. An interesting fact... She reported to the police that a strange looking person was lurking in the area prior to the break ins.
Allstate is trying to blame my sister and family members for the destruction of the property. She has cooperated with the police and fire department as well as the ineffective Allstate representative who tells her one thing and do another. She paid her insurance on time every month and now they are prolonging the payment of her claim. They have tried every deceitful tactic that you can think of to deny her claim.
Some furniture items that were considered salvageable, were either stolen from the property or returned to her in unacceptable conditions. There are a lot of other faulty problems associated with this situation. However, I would have to write a five page post. Please do not buy Allstate insurance. They want your money but are not willing to pay for the claim.