Unpaid claims and customer service
ALBUQUERQUE, NEW MEXICO -- I was recently involved in an accident by a gentleman who was driving his girlfriends car, after he admitted guilt we exchanged information and I felt confident that all would be handled quickly and professionally, ... read full review7 Replies - Latest reply on 11/10/2013
Making a claim
PHILADELPHIA -- Avoid Allstate. I went to Allstate because it offered a good deal, and I naively believed their ads. They are fine -- as long as you don't make a claim. We had roof tiles blown off by a storm. When ... read full review5 Replies - Latest reply on 09/26/2008
Perhaps you should ask first?
PORTSMOUTH, NEW HAMPSHIRE -- I've had my homeowners insurance with Allstate since 1999. In the winter of 2010 I had ice damage to my roof which caused it to leak. It took MONTHS to get someone here to look at the problem. This young ... read full review4 Replies - Latest reply on 03/06/2012
They call you a liar!
In July 2010 while at an amusement park, an Allstate customer backed into my car and left the scene. I have pictures of her vehicle parked crookedly next to mine before the accident. She lied and said ... read full review21 Replies - Latest reply on 09/05/2010
You're not in good hands.
CALIFORNIA -- Http://www.youtube.com/laylafanucci2
Song I worte above: You're NOT in good hands:
ALLSTATE INSURANCE COMPANY’S BEST KEPT UGLY SECRET
Car Hits Twelve-Year Old Girl While Standing On Sidewalk
Our ... read full review
This Company is the biggest ripoff. They make you pay your premiums but when there is a loss they ignore you and never pay. It took them nearly six months to come up with an amount to compensate me and it was about 10 times smaller than the amount I had in force, from that I paid my attorney 650 dollars and I got about 80 dollars left, the equivalent of the premium I had been paying. 3 Replies - Latest reply on 05/05/2013Add reply
WHEELING, ILLINOIS -- Hi,
My name is Liaquat Khan and I am a new All State Customer. I bought my new auto insurance policy on the 15th of may 2012 which is valid till 15th of Nov 2012. I am having issues with them from ... read full review1 Replies - Latest reply on 09/24/2012
INDIANAPOLIS, INDIANA -- I didn't routinely check the space on my invoice where it gives Agent's name; suddenly one day discovered NO Agent listed - went back over 2 yrs worth of invoices and saw it was blank - I was flabbergasted! I called another Allstate agency - they informed me my agent no longer works in the business!! I was never notified - and I had been paying every month on a 'Platinum Package' - the most expensive insurance package Allstate offers. It is supposed to include an Agent!!! Also, no one has been overseeing my policy - I was screwed out of several 'good driver' checks that I was receiving 2x a year; When I went to renew my registration at Motor Vehicle they pointed out that under the Description of my car - it states: Vehicle Unknown -- When I asked this new agent that I called about this handling of my account - he was glib and cavalier saying: 'well, you've got one now!" Shouldn't I be getting a hefty rebate for paying on a policy that suddenly and without warning had no agent anymore? Is this legal for an insurance agency to do without any notice?Add reply
Auto/home package bait and switch
POCATELLO, IDAHO -- In February or March of 2011 I was offered, by Allstate, a bundled service of house insurance with automobile liability insurance. The agent told me that, taken separately, I would be paying more for ... read full review2 Replies - Latest reply on 07/09/2012
We have been with Allstate since 2003, and our truck had the same scratches and dings Sunday that it had when we bought it. We were in what we call our 'office' Sunday, on our computers, when we heard ... read full review14 Replies - Latest reply on 03/21/2013
Allstate inspected my house last month. I received a letter dated August 25,2011 that my insurance policy would be cancelled Oct 5, 2011 because I don't have porch rails. I had 30 days to respond. I received another letter dated August 30, 2011 they have cancelled the policy. Could you please tell me what happen to the 30 days. But they are still drafting money out of my account. I call customer service two different times and was put on hold for 30 minutes then I was disconnected the second time when I called by I put on hold for 45 minutes and disconnected. Who are these people, good hands my ***
1 Replies - Latest reply on 09/03/2011Add reply
your in good hands as long as they get your money. Have a problem, see how fast they slap you in the face with their good hands.
We filed a claim, last month someone broke in to our building in the yard and took quite a lot of tools, even stole a cast iron bathtub. we turned in the police report, receipts. the adjuster was never in the office, calls not returned, so we complained, we got anouther person now, she called today and asked, if we had ever been married before, last 3 years of income tax papers, are we late on any bills. sign and mail back paper for her to check are credit report,.what is the amount of our house payment, are our cars paid for. I guess I just want to know who the hell does she think she is, I have paid my insurance on time, so I think if it comes down to it they should make a FAIR SETTLEMENT, not ask me for all of this because they did not ask me this when I started with them.4 Replies - Latest reply on 07/20/2010Add reply
A Township vehicle negligently parked on a hill rolled down the street, across three properties and into my yard destroying my pool cabana. The law exempts local governments from liability - they are only obligated to pay your deductible. Allstate refused to send an adjuster to survey the damage, even though my contractor recommended that I take down the rest of the building as quickly as possible for safety and to avoid more damage to my property. Two estimates put the structural damage alone at $14,500 and $14,200 - not including $8000 for contents, fencing and landscaping. Allstate, told me that while my DELUXE policy included outbuildings, they didn't know what a cabana was and would consider it a shed valued at $3500 less depreciation - even though they never visited my property and ignored my two estimates. I finally did what I thought an insurance company was supposed to do. I hired a lawyer and threatened to sue the township for negligence - they are responsible for negligence. The Township settled out of court and I was out $2200 in legal fees, but at least closer to being made whole. The topper came later when Allstate more than doubled my premium and I found out that I was deemed not insurable by two other companies. Never had a claim in 25 years!!!!!!!!!! Add reply