Amazon Seller doesn't want his camera back after A-Z Guarantee grant
I am a Buyer on Amazon. I've been searching for cases similar to mine because I don't know what to do with the new camera that belongs to the Seller, but is still with me! Please, let me know if anyone has a decent advice!!
I bought a new Panasonic camera on Amazon Marketplace, the price was lower and I was happy I found it. I live in the UK and thought that the item arrives from the UK as well. However, it turns out that the guy is sending it all the way from JAPAN! When the item arrived to the UK, I had to find out that in order to get it I had to pay Customs Charges, which weren't mentioned by Amazon. Anyway, I get my camera and it doesn't have English language menu, of course he didn't write that in the description. It turns out that cameras made in Japan have ONLY Japanese menu.
I am not a bad person, I contacted the Seller directly 3-4 times, telling him about the problems. He agreed to give me a refund when he receives the item back. After that I faced another problem, I needed a Return Label from him in order for my Customs Charges to be refunded at the UK Border Agency. He sent me his address, but come on, I get to pay the Return shipping costs, I don't get my Customs refund and I can't even be sure he gives me a refund after all.
So I contacted Amazon for help. I described everything and they advised me to claim A-Z. So I did. And I won it. And got all my money back. And already bought another camera without any problems. But I still had this guys camera!!
When I got my money back (almost a month ago) I thought that I'm supposed to return the item back with no questions asked. But I still thought of the Customs Charges refund. So I asked him for a Label (that could hopefully ensure my refund at the Border Agency). I guess he didn't speak good English, we didn't understand each other. So I asked Amazon Service for help. They told me that since the A-Z was granted already, the Seller HAS to provide a PRE-PAID return label.
Amazon emailed him three times asking to give me this Pre-Paid label, telling that I was already given a refund from A-Z!!. The guy keeps on repeating that he'll give me a refund when he gets his item back and gives me his Japanese address written in the email.
Now it seems to me that Amazon didn't take money from him, since he is still ready to give me a refund, how is it possible? Amazon just gives it's own money to us without taking it from the Sellers? The Seller doesn't seem to be willing to get the camera backâ¦and he doesn't seem to be taken any money.
I'm tired of solving this issue, but at the same time I feel sorry for the guy, it would be alright for me if Amazon paid the refund itself, cause it's a huge company, they don't lose anything, but the camera is VERY expensive and I don't want Amazon to charge him later on after he doesn't get the camera backâ¦
What should I do? If I send it directly to him, it's too much risk, cause Customs Charges probably won't know I'm returning the imported item and maybe he won't refund me the return costs. If I keep it, I feel kind of bad if they are going to charge him after all. And will Amazon demand this camera from me later on, I don't need any problems with this?? Or is it a free Â£400 camera on Japanese for me now?
Other Sellers commenting the behavior of the Buyers seem to be pretty angry with them. However, here I have a situation, where the Seller is being, excuse me, stupid.
And PLEASE, can anyone tell me for how long should I wait for the Seller to Wake Until I can do something with the camera?? I think I could present it to Japanese someone ...