American Freight Consumer Reviews - Page 5

ST LOUIS, MISSOURI -- The price is competitive but the quality of products is horrible. We bought an expensive sectional where we asked to replace after two months because the zipper was defective. The item was not available so we had to wait for another 2 months. We had a sofa and love seat that were delivered to us with scratches and visible pins just looks like used furniture. They swapped the things but came again with defects. Their delivery will not even get one star. They wanted me to sign before I even looked at it. Be careful!

LEXINGTON, KENTUCKY -- I bought a couch and chair from American Freight back in March. I also purchased the extended warranty. Two of my couch cushions have holes in them and they are only 3 months old. I called the store and they told me to submit an e-mail with pictures. I submitted it on June 6th. I still have not heard back from this company. I have called them 3 different times and they say they will call me back, and they don't.

ORLANDO, FLORIDA -- Bought two bedroom sets warranty on the pillow top mattress, went to a flat top mattress in two months. The warranty turns into a discount after I spent another thousand dollars. That's so awful. They are scammers all day and night.

LOVED PARK, ILLINOIS -- Broke my doorbell off of the wall, didn't fix it and the store manager told me too bad that the drivers were independent contractors and they weren't responsible.

TOLEDO, OHIO -- I was surprised to read that so many people had bad experiences with American Freight. The mattress set we bought was carefully loaded onto the top of our car and secured with twine. I appreciate the help from the two employees who took care of it.

MARIETTA, GEORGIA -- I have been to a couple of furniture companies and I must say my experience at the Marietta location was the most... They spoke when I came in, salesperson Chad ** approached me right away. I told him what I wanted and he was able to satisfy my needs. I will be returning to buy more furniture for my house. Thank you a lot American Freight!

BINGHAMTON, NEW YORK -- I was sold a pack of lies along with some very cheaply made furniture. I bought a warranty - after much hesitation. They insisted everything was covered. After 3 months of emails, phone calls, and in-person visits, the manager blatantly lied to my face on at least 6 or 7 occasions. I found out nothing was covered. 3 Months of this. They didn't even bother to send in the registration to the warranty company. A bunch of thieves. Absolutely awful!!!

AKRON, OHIO -- I enjoyed shopping there. I would recommend others to also shop [here]... I got a memory foam gel mattress and I sleep like a baby...

COLUMBUS, OHIO -- This is by far the worst store I have ever been to. They do not have same day delivery... You're lucky to get your item delivered at all. It took them 2 days and 20 calls to get mine delivered and then they ripped it during delivery. Then after a dozen calls and 2 delivery days I still have yet to get it. I asked for a refund but they said once an item is in your home they can't give a refund. I called corporate and the lady is very short and just wants to get you off the phone. No help there either. If my sectional is not delivered by tomorrow as they said then I will be calling my lawyer because I am sick of the run around. They need to be shut down.

MARIETTA, GEORGIA -- I visited the American Freight store in early October 2011. I needed to purchase a new mattress set asap. I tried several mattresses in the store. I explained to the district manager who was assisting me what I was looking for: comfort and quietness. I definitely needed something that was going to allow me to get a restful, pain free night of sleep. I explained I had previously had a bed that made me feel terribly sore every morning. I picked out a nice pillow top set that was delivered the same evening. I also purchased a queen king size frame.

The horror began the moment the delivery was made, the frame wasn't delivered, I was asked if I could pick it up that evening or the next day, I stated I would not that's what I paid $60 to have my order delivered. The driver brought back a used queen sized frame wrapped in plastic. I called the store the next day to complain about my mattress not being the same as the one I tried out in the store and was told by the district manager that she would make a personal trip to my home to check out the set. I also expressed in the store that I did not want a set that would make that awful crunching sound every time I got in my bed, and that's what I got.

I had to take the frame back to the store, the manager on duty pretended to express concern and assured me I would get a call from the district manager, that call never came. Ever since I've been sleeping on this mattress my body has been extremely sore, I wake up in so much pain, which has caused me to have to see my doctor, and have x-rays done. I now have to spend more money on a new set. American Freight should be ashamed of the products they sell. In this economy consumers are looking for the best quality products for their money, and this store is not in our best interest.

I guess customer loyalty means nothing to these kind of stores, who produce junk. I will NEVER buy from American Freight again. I will let as many people as possible know about my experience in hopes they will spend the money on quality furniture from a reputable company who can stand by their guarantee of quality products.