Ashley Furniture Bedroom Sets

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Ashley Porter Bedroom Sets. Warning!!
Posted by on
Rating: 1/51
MADISON, WISCONSIN -- If Ur interested in this bedroom (Porter) set don't buy from Ashley store. At A-1 furniture they have the same set and I was able to get it for 1000 dollars less!!

And they had the set in stock so we got it the next day. They also treated me Soooo much nicer and better. No games from the sales people. The guy quoted me 2499 after
I asked what is the best deal he could do for me. Later I realized that it even included tax, so I didn't have to pay extra (even though, I was set to pay the tax)

Originally I went to the Ashley Homestore on the east side and fell in love with this bed set, the sales girl there after asking her to get a price quote came back with a price of 3700 dollars. Which didn't add up when you crunch the individual numbers so I asked her to break it down. They have tagged along a protection plan fee( 10% of purchase) taxes and delivery because she had asked if I wanted delivery done by the way the delivery charge was 150 dollars!! Way more than any local furniture stores around here. A-1 is charging me 40 bucks!

After I told the manager I was only interested in the bedroom price not the added fees he got really condescending to me and laughed at my face! I am usually kind and appreciative that these people are only trying to make a living but this manager at Ashley made me feel like I was there to ask for his service and business not the other way around. Like well if you don't like my price go somewhere else. I should add that as part of his horrid and deceitful tactics he told me that this bedroom set was an "EXCLUSIVE" Ashley piece sold only at Ashley Stores. That's why I left the store feeling very upset and sad cause my pride and sense of dignity was torn. I didn't bother to look after that for a bed set. never ever want to step foot in a Ashley Store again!

But things were meant to be, because I happen to go into A-1 for a quick glance at a mattress for my son and there was my beloved bed set. A part of me still feels guilty because it is a Ashley Piece. Also imagine the surprised of the sales man at A-1 when I told him the sales manager at Ashley told me it was exclusive and not sold anywhere else.

Ashley store employees must have gone through very rigorous training to deceive, lie and try to steal from customers any way they can!!
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tnchuck100 on 06/02/2012:
Excellent review! It really shows the true colors of Ashley Furniture.
jktshff1 on 06/02/2012:
Great review.
CIncinnati Kid on 08/31/2012:
Thanks for the review! Was just getting ready to purchase the set from Ashley with their 50% off Labor Day sale! That's a crock, even with their 50% they are still more expensive than others!
Marie on 09/24/2012:
I realize this discussion was posted back in June, but just wondering if you are happy with the quality of the bedroom set? I am thinking of buying it...also, does the mattress sit on slats or can you use your box springs? If it sits on the slats, is it comfortable. I forgot to check at the store. Thanks!
frugalshopper on 04/09/2013:
So glad I found this site and read comments. I was in an Ashley store today and got prices for the buy one, get 2nd piece half off sale. I am not buying the bed to the porter set due to its size and lack of room but would purchase dresser, chest, 2 night tables, mirror, and media chest. The total with the sale, shipping protection, and tax was $4065. I found the same pieces on American Furniture Warehouse online and although the shipping is $800, the total with shipping was only $2440!! what a difference. I will say, the that the salesman was extremely nice and very helpful at the Ashley store.
linda on 06/24/2013:
I really like the look of this bedroom set and would like to know if you are happy with it. I'm planning to buy it but not from Ashley of course
Hilda on 08/22/2013:
Ashley Furniture will match, or BEAT anyone's advertised price on Ashley furniture. I'd much rather purchase from the manufacture than a third party. If you have a problem with anything during the first year they'll send a technician out to fix it free.
Tom on 01/04/2014:
I came here for a review on the furniture itself and not a particular store that someone had a bad experience with. There are all sorts of stores that are good, bad, and/or ugly. What about the furniture quality? The title mentions a the Porter furniture, but the store is what the discussion is about. Why not the furniture?
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Horrible Quality - Won't Stand Behind Warranty
Posted by on
Rating: 1/51
UTAH, UTAH -- I purchased the Ashley Northshore Bedroom set. When it arrived the sides of the furniture had gaps large enough to put a gold dollar through. The side of the headboard was coming off and I could see the wood dowel due to the 1/2" gap. They sent a technician out who said that the furniture met specifications! I went to every store in Utah and looked at the bedroom set on the showroom floor. None of them had any gaps anywhere.

I have taken pictures and argued with customer support who is backing the technician and they will not do anything. So now I have a bedroom set that I paid several thousand dollars for that is falling apart. The technician also told me that Ashley manufactures most of their stuff overseas in the Asian countries. They keep a few small plants in the USA for promotional reasons. DO NOT BUY ANYTHING from Ashley Furniture! If you don't get lucky and get a decent piece of furniture then you will get royally screwed.
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F.A.F on 08/15/2013:
Yup JUNK, been battling this for over a year now. Have palm print in lacquer finish on table, wood split in half at base of hutch where a knot is huge caps in boards on hutch, dining room table chairs missing screw plugs, backs were coming apart...I need to start a business where I get thousands of dollars from people for JUNK, and not stand by the product if it has issues...especially if all these issues are QC problems
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Nightmare, Extremely Upset
Posted by on
Rating: 1/51
SECAUCUS, NEW JERSEY -- Had my furniture delivered today and already it's falling apart. Extremely disappointed poor quality. I'm afraid to sneeze on any of these products because they will fall apart. Never buy here you will be disappointed.
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Terrible Product And Even Worse Customer Service!
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CHICO, CALIFORNIA -- I bought a 3 piece bedroom set back in October. I was really excited to buy a bedroom set, since it was my first "grown up" purchase. We spoke to a really nice salesman who answered all our questions and he seemed to be the type who would not screw someone over...we were wrong. We spent almost 3 grand on everything, because we also got a new mattress.

Anyhow- I got the bed and within the first 48 hours of it being in my house, it broke! The place where the railings and the headboard meets completely split, which made it nearly impossible to sleep on. So, I called customer service and they told me that I had to wait until a tech could come and take pictures. I waited about 3 weeks for that to happen. In the mean time I was hardly sleeping because the bed was lop sided and made loud noises whenever I would move. The tech finally came and said they had to re order new railings....another freaking month.

So, the new railings finally came and a month later the bed broke in the EXACT same place. I called Ashley again, and they gave me the same story and said they needed to have a tech come out to take pictures. It took about a month and still no tech, no phone call, no email. So, I went down to the store, and they said that I should talk to the manager. The manager gave me some story about how the particular bed I got had a defect and they corrected the problem, and he assured me that it would not break again. He said that if it did, he would let me pick out a new bed set. I, stupidly, believed him. BIG MISTAKE.

The bed broke for the THIRD time, in the SAME spot. I immediately called Ashley, and they said they needed to investigate in further and then hung up on me. I called the store everyday for a week and each time they would hang up on me or put me on hold. I finally went down to the store, and the manager who told me I would get a new bed set was there, but said he was just about to leave and that he would call me back later that week. That did not happen. I waited another week. Still, no phone calls no phone calls returned. So, I went back down there. The secretary got the VP on the phone and he said he would call me and get this figured out. He called me the next day, and told me it was MY fault that bed broke and the warranty does not cover that. He was condescending, rude, and full of crap.

So now I am sleeping on a bed that is broken... I hate them. I will never ever buy anything from Ashley Furniture again. They do not stand by their product, and put the blame on the consumer. I have wasted so much time and energy on them, and have gotten nowhere. Please stay away from Ashley!
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Tammy02 on 08/12/2008:
The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

You may also consider visiting our website, Click on “Contact Us” at the bottom of the homepage.

We are here to help!
Tammy02 on 08/22/2008:
Ashley Furniture Industries, Inc. responded to "Rosie1208" by leaving a M3C message on 08/12/08, unfortunately we have not received a reply back. An Ashley Furniture reference number was provided for quicker service. Therefore, if we do not hear from a consumer, we are unable to assist. Should "Rosie1208" reply to our message, we will review the information and proceed from there.
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Do NOT Shop at Ashley, Especially if You Are Military!!
Posted by on
Rating: 2/51
VIRGINIA -- Ashley stores are independently owned. As such, they do not allow online orders. So when we (living on the west coast)wanted to purchase bedroom furniture for our Grandkids in VA, we called the Woodbridge store to ask for help. We merely wanted a price so we could deposit the amount into our daughter's account so she could go to the store and purchase the furniture. The staff at the Woodbridge store was very curt and rude on the phone, and wouldn't even give us a price RANGE!! We had seen the items in our local store so had an idea, but wanted to know what the items would cost her when she went to purchase them.

After the unbelievably snide tone of the salesperson in Woodridge, we decided to try the Manassas store. A sales person there took the item numbers from us and gave us a price, including delivery and assembly. We thought all was well. We had his name and had our daughter contact him directly when she went to purchase the furniture after we had deposited the money into her account. But when she got to the store, he was oblivious to our discussion and tried to charge her over $300 more.

She called us from the store and we talked with the salesperson directly again, and he didn't say the price had changed in the 2 days' interim, he just denied the whole conversation! We altered our order, resulting in a loss in sales to him and the store of over $600, only committing to one item since we could not find it anywhere else and wanted it delivered for a birthday.

We visited our daughter shortly after all this and she related more details about snotty comments made in the store about military personnel 'having lots of money,' 'not knowing what they are talking about', etc. We were livid!! We are retired military ourselves, and this store is just outside a military base. We can only urge all military to shop elsewhere for their furniture, perhaps with a company who respects the sacrifices of military families, is aware of their limited budgets, and who honors their word of their salespeople! DON'T GIVE YOUR HARD-EARNED MONEY TO PEOPLE WHO DISRESPECT YOU SO MUCH!!
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trmn8r on 09/04/2012:
This story is similar to what others report happening in person at their local store - salespeople not honoring quotes and prices mysteriously increasing.

I doubt Asheley has a care in the world about military families - they don't seem to care about any of their customers at all!
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Bedroom set
Posted by on
Rating: 1/51
FOUNTAIN VALLEY, CALIFORNIA -- I purchased a bedroom set from Ashley Furniture Fountain Valley. I received my delivery confirmation between the hours of 1:15-5:15. I received a call at 5:45 they were on their way in about a half hour. A half hour goes by another phone call they are on their way they will be there in 15 mins. Still no delivery. I called the Manager at Ashley Fountain Valley they continued to apologize. The truck had broken down that morning I did not get a call until 5:45 stating the deliveries were behind due to the truck breaking down. Once they got here at 7:30 they unloaded the furniture and the dresser was last. I inspected all the furniture and once I got to the dresser a large hole in the back pieces of wood chipped off the leg. I called the manager and told them I would be rejecting this. PEOPLE read your terms and conditions if there is damage to the furniture you ARE TO REJECT THE DELIVERY. I was told they would send someone out to fix the dresser and of course I believed them now I'm having customer service tell me that I was to reject the delivery if there was any damage. DO NOT LISTEN TO THE EMPLOYEES DELIVERING THE FURNITURE THEY WILL TELL YOU THAT SOMEONE CAN COME OUT AND FIX THE FURNITURE NOT TRUE. I do have someone coming out on Tuesday to inspect and fix the dresser but they could not guarantee it can be fixed and will have to decide what can be done to rectify this situation. This was a very bad situation of a dream for a beautiful bedroom set and it has been destroyed because of lies. PLEASE THINK TWICE ABOUT ASHLEY FURNITURE. People that have had a good experience thumbs up to you but I have never been through such a night mare
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Alain on 08/31/2012:
As you can see from poor reviews both here and on other sites, Ashley has a terrible record regarding awful customer service, consistent delivery problems and substandard quality difficulties. thank you for sharing your experience so that other consumers won't have to deal with this company.
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So bad quality ! So bad customer Service ! not cheap money spent !
Posted by on
BURBANK, CALIFORNIA -- Bought whole set of bedroom furniture. we are asking for exchange because of the bed does not fit in our bedroom, it is way too big than our expected. tried at least 20 times by calling and at least two times back to the store, the answer is you selected what you saw in our store (Ashley homestore), no exchange allowed.

another thing is the smell is SO SO BAD !! it is chemical smell. I have smaller kids, I opened ALL the windows in that room day and night, but after three weeks, we are still sleeping in kids room floor, just because the smell is so unbearable.

speechless... what else I should say. such a bad experience and such a rude furniture company. why they are saying they are #1 brand in US ?
hello , I just came back from a trip, and thought it may be better for me to add some more details about this purchase.
I bought this complete bed room set at $3100 (after discount applied). sales people told me these are the top of line in Ashley bedroom collection, they are not clearance item ; closeout , floor sample etc...,
I found small print in the back of sales order , as this " requests for return or exchange of merchandise must be made within 48 hours delivery. AFHS reserves the right to refuse returns/exchanges due to damage or misuse by customer ". I called within 24 hours of delivery to the phone numbers listed on the sales order, the consumer affairs/customer service from Ashley said, it is UP to the store for return or exchange, they can not do anything. since each homestore is individually owned and operated.

my suggestion to any future buyer is that
1>> if you have small children , don't buy since the smell is so awful, never go away till now...
2>> check out carefully before you decide to buy, don't put hope on return or exchange as they will not honor this policy written on back of their sales order.
3>> check out your local individual homestore's reputation before the purchase, avoid the stores who had bad customer services or complaints...

thanks for reading my concern. you all have a great day..
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At Your Service on 12/31/2011:
Hopefully you won't mind me asking, but what were the terms of the sale? Was it a "buy and try" option or were "all sales final"?
trp2hevn on 12/31/2011:
"why they are saying they are #1 brand in US ?" That's right... #1 brand for bad quality.
clutzycook on 01/01/2012:
So your bed was too big for your room? That's why they recommend measuring your space before buying anything. What are their return policies? That should be explained somewhere on your original invoice.
Nohandle on 01/01/2012:
I believe the OP was asking for an exchange not a refund which to me would make a difference. Exchange I gather for a smaller size bed within the same grouping. Perhaps Ashley considers each order a custom order and as a result not returnable period. I'd love to see one of their contracts. Are they pages long and it takes a magnifying glass to read?

I've never purchased anything from Ashley but have found myself surprised when after I measured every way possible discovered there would be a real problem getting that furniture/appliance into my home. It does happen. I've been fortunate that a solution was worked out but these were with locally owned companies.
jktshff1 on 01/01/2012:
If the product was a "special order" item, and is not a big mover, you may have a big (no pun intended) problem.
I would drop the size problem and go with the smell. There may be a finish defect. You will have to spend some buck for an expert to determine the problem and if it is harmful to your health and you still may not win.
Good luck
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Ashley Bedroom Suit
Posted by on
COLUMBIA, SOUTH CAROLINA -- I purchased a queen size bedroom suit made by Ashley Furniture. I have had nothing but problems. The mattress and box springs do not fit the bed properly. My granddaughter who is 2 fell between the foot board and hurt her arm. (that's how big the gap is) That's when I realized that the gap between the foot board and mattress was way to big. I phoned the furniture store where I purchased the set and they came and exchanged the mattress. The mattress was so tall that I had to get a foot stool to even get on the bed. Next they brought out a drop rail. It lowered the bed, however the gap is still there. If I move the mattress down it fills the gap at the foot board, but then you have a hugh gap at the headboard. Then you have to fight all night with your pillows and pick them up from behind the bed. I was told that I could purchase something like a body pillow to fill in the gaps. That didn't even make good since to me. I called the furniture store again on 12-21-11 and complained. Basically, I was told that there was nothing that could be done. He did offer to pick up the bedroom suit but was very rude and saying he would do so, by stating that I would not have a bed to sleep in. I have bought most of my furniture from Ecomony Furniture in SC and I have had nothing but problem with most of the items purchased. They will stand behind you, up to a certain point. I am most positive that if his grandchild fell in between the cracks of the bed that he would be complaining too. If someone gets hurt, there are going to be more problems you can rest assured.
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Venice09 on 12/22/2011:
Sounds like what I'd expect from Ashley Furniture. Lousy merchandise and poor customer service. I'd get rid of that bed before something really bad happens.
trmn8r on 12/22/2011:
Yes, I would let them haul that hunk of junk away, if you can get a full refund. It sounds like an accident waiting to happen. Well written complaint.
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Horrible Service
Posted by on
12955 SW 88 ST. MIAMI, FLORIDA -- The delivery truck arrives with two gentlemen one is carrying a box on his shoulder and when he enter through the door he almost hits my chandelle; but I stopped him in time. The driver enters and I show him my room.

I did have two piece of furniture in there which is the head board of the old set attached with two screws to frame. I asked if he could remove it since I didn’t have the tools to do so. The driver along with his assistance says they don’t touch anything and that the room should have been empty. Understandable! I said I am going to throw out this items I would like if you can use your drill to remove the screws I’ll drag it out then.

The driver grabs the headboard with the attached frame try to remove it out of the room by it side through the door. I stop him and said it doesn’t go out into the hallway like that it will scratch the walls and door frames. Beside the hallway is not that wide for a whole piece like that!

I said if this problems then I do not want the furniture’s to take it back, you have a problem and a bad attitude!

Upon arriving to the showroom to obtain a refund they tell me I have to wait three day to get my refund it just doesn’t work like that!

But my money to pay for the merchandise only took to two minute to obtain!

They make no apologies! There cusomer service is nowhere in site.....

BBB Accredited Business since 10/03/2007
Ashley Furniture Homestore
Find a LocationPhone: (813) 620-3444
Fax: (813) 621-9550
View Additional Phone Numbers
3120 Williams Rd, Brandon, FL 33510-2033

Customer Complaints Summary
108 complaints closed with BBB in last 3 years | 26 closed in last 12 monthsComplaint Type Total Closed Complaints
Advertising / Sales Issues 5
Billing / Collection Issues 6
Delivery Issues 17
Guarantee / Warranty Issues 17
Problems with Product / Service 63
Total Closed Complaints 108

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Venice09 on 07/10/2011:
Unless you made arrangements with the store to remove the old furniture, I think it was your responsibility to make sure the room was ready for the delivery. It does sound like the delivery guys lacked finesse. It's good you stopped them before they did any damage.

Three days for a refund isn't bad. I just hope you get it!
Anonymous on 07/10/2011:
Interesting review! very helpful
Ann on 02/22/2014:
My husband works at Ashley furniture and from what I see, you guys keep my husband rearranging your home when it should already be cleared it says so on the paper. So doing all that you keep my husband from getting home to be with his family by he have to put up with yall. Doing what should already be done.
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By all means move at a glacier pace, you know how that thrills me
Posted by on
LUBBOCK, TEXAS -- LIES!!!!!!!!!!! I ordered a daybed with bottom pullout and three mattresses on April 28, 2011 from Ashley's Furniture Homestore. The salesperson was polite and was new so the manager was still showing him the ropes as they made the sale together. We ordered our items and they said it would take about 2-4 weeks to be delivered but they would assemble everything free of charge. the wait was very long but we decided to wait it out since they reassured us it would not take longer than that. we agreed. we then received a call a week before it was due saying that there was a delay and that we would be waiting another week. This frustrated us because we already had to wait a very long time. When it finally came they assembled it and I (my brother was home) got home midway only to discover that it was the wrong bed!!! the delivery men said to just use that one until the corrected the problem and they would order and bring me the correct one asap. I said no, knowing that they would just slack knowing I had a bed to sleep on and wouldn't press the issue. I don't know how they got the order wrong because the salesperson and manager had asked me three times if the bed I chose was the one I wanted. each time I answered yes. we waited to complain until the next day where they said that they already ordered the correct one but it could take 2-4 weeks which was unacceptable!!! I said no and if they didn't have it in one week that I wanted my $ back. He said that it would take 2 weeks minimum. I was not about to wait that long so I said I wanted to cancel my order which he said I would have to pay the 22% fee even if it was their fault. I asked to speak to a manager and they said that he was busy with a sale and I left my number to call back. He never called back and this went on repeatedly for a couple days. I even tried calling the salesperson but he wouldn't answer my calls. my mom then called, very angry, and their excuse was just "that's why it was cheaper than other places", as if that gave them a reason to suck at their job!!!! what a jerk!!!!! today is the June 16, 2011 and supposedly it supposed to be here today but its already 3:27pm so lets see what lies they brew up today.... If only I had read these reviews sooner because I will never do business with them again!!! and I'm telling all my friends to never go there!!!! grrrrr!!! maybe I should make them pay for a massage for having to sleep on the floor for so long....
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Whiteduck on 06/16/2011:
Another Ashley satisfied customer!
Anonymous on 06/16/2011:
I love the title. That's a line from the movie "The Devil Wears Prada"
Anonymous on 06/16/2011:
Great review. Very helpful!
trmn8r on 06/16/2011:
I guess Ashley rules the turkey roost.

I'm voting this review helpful because everyone should know what a great job of sucking Ashley does.
Anonymous on 06/16/2011:
Terrible, but that's typical. Thanks for sharing your experience. Hopefully it will save others from going through the same problems.

Trmn8r, well said.
lizzytizzy on 06/16/2011:
so at 7:30 they arrived at the door with my bed and mattresses...... only they brought me the same wrong bed they brought me last time..... I get the floor tonight... yaaaaaaay :(
Anonymous on 06/17/2011:
Lizzy, you have got to be kidding! You must be livid by now. I would try to get a refund and shop somewhere else! You should not have to pay any 22% fee, and if they charge you, you can always dispute that charge as fraud with your bank or credit card.
lizzytizzy on 06/17/2011:
I know!!! I called today and now they said it was a 25% cancellation fee
Anonymous on 06/17/2011:
I would suggest you file a complaint with your local BBB. They should not charge you a dime, no cancellation fee nothing for their idiotic incompetence.
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