Self Installation Rip-Off
EVANSTON, ILLINOIS --
I ordered AT&T U-verse internet service with the self install option for my home. Being an electrical contractor for over forty years, I’ve installed hundreds of telephone systems. When I installed ... read full review5 Replies - Latest reply on 04/13/2011
BAIT and SWITCH Promotion Sales Ploy
ATLANTA, GEORGIA -- 02Sept2011 I agreed to change to U-verse w/AT&T....I was an existing customer that was already paying 14.95/internet. The promo was supposedly for $20 something+ for internet and $35 for phone. I explained ... read full review1 Replies - Latest reply on 08/18/2012
Worst customer service ever!
JOHNSON COUNTY, KANSAS -- I received a message on my answering machine while I was out of town attending to my critically ill mother, saying that I needed to call ATT at the number they left. Did so and got put on hold for 30 ... read full review9 Replies - Latest reply on 08/22/2011
DAYTON, OHIO -- An AT&T UVERSE rebate offered a $100 visa card for switching to UVERSE. I received a card from ATT for $50. The remaining $50 was to come from HBO and STARZ. To get these rebates required a rebate form be filled out for each movie offering. Each form required a paid invoice invoice for 3 months of service. The work necessary to fulfill these requirements was simply not worth it. I passed on these rebates.
1 Replies - Latest reply on 06/05/2012Add reply
I also got stung on rebates from Lowe's and rebates from the local natural gas company. The total of these lost rebates came to $400. This all occurred in the period from mid December to late may. It seems to me that these rebates are offered to promote sales but with no intention of paying the rebate if at all possible. This is done by building requirements into the process that are very difficult, if not impossible, to meet.
In general there is deceit, bordering on fraud, in the rebate process. Caveat emptor.
NEW BALTIMORE, MICHIGAN -- In August 2011, an AT&T sales representative came to my house and asked me if I would be interested in the AT&T U-verse bundle. I told him that I currently had Comcast but if the price was right and the services comparable I would be interested. So, we sat down. After I asked him a bunch of questions, He said "Do I have a deal for you."
I told him that my current Comcast bundle was 152.00 a month. No problem, he said. I can give you the AT&T bundle for 117.00 for 6 months and after six months your bill will be 123.00 a month.
So now, after two months of trying to straighten out my bill, I get a new bill for 149.00 and custom service says my bill will increase to 174.00 after six months. Yea, they got a deal for me.
The sales representative lied. And when I asked AT&T for the sales reps phone number, they told me they didn't have access to that information.
AT&T is trying to catch up to Comcast by using door to door sales reps but
don't believe a word they say. They lie and misrepresent.
Poor Customer Care
CARBONDALE, PENNSYLVANIA -- Complainant: Anthony Cook Carbondale PA
Signed up with AT&T 04/10/2009
Account Number: (Must Be Requested)
This is a letter to anybody who wants to read it. It concerns AT&T customer care and ... read full review2 Replies - Latest reply on 08/19/2012
AT&T Out of Touch
First: I would like to have the e-mail I prepared to sent to Mr. Stephenson, the CEO and found out that there is no e-mail address in the company listed for contact. From the CEO to the janitor you can ... read full review6 Replies - Latest reply on 12/13/2010
We were cancelling our At&T and going to Xfinity because they were less expensive. Upon our cancellation we were talked into staying with AT&T for a similar price as Xfinity. But, apparently AT&T's billing statements are never reduced. After supposedly fixing the problem last month the bill was to be corrected as promised. BUT NO!!! Another high bill was received in the mail. The straw that breaks the camels back is I have to talk to a special department, Customer Relations, I have been on hold for 183 minutes and the clock still ticks. This is the worst customer service I have ever received!!! We should have switched to Xfinity. 1 Replies - Latest reply on 08/04/2011Add reply
Stay away from ATT Uverse
GLENDALE, CALIFORNIA -- The sale representative lied to me and said this would be cheaper than Dish. It wasn't. The Channels change slowly. The sound skips when you rewind. The CPU is always maxing out at 95% making the ... read full review2 Replies - Latest reply on 04/07/2009
MERRIAM, KANSAS -- I live in a Sr.Citizen's Apt. Bldg. and a lot of the residents are getting higher bills for their phones due to lack of customer service info, which is next to impossible to get. S.B.C. had a Lifeline ... read full review6 Replies - Latest reply on 10/17/2012
A Bunch Of Crooks !!
For years AT&T was my home phone service and later my cell. I paid for their line backer insurance all those years and one day my phones started acting up. I called AT&T and had the to check the lines ... read full review10 Replies - Latest reply on 04/08/2012