CALIFORNIA -- AT&T is a very unprofessional company. They lied to me saying they would provide a reconnection of my phone and took money over the phone TWICE and then did nothing!!! Very fraudulent practice to lie to a customer. There was mistake after mistake with my account and I had had the same phone number for over 20 years. Loyalty counts for nothing to these people and they do not try to correct their mistakes. They only take into account what THEIR employees put into their little notes and do not value what the customer says might have happened. Horrible, horrible company!!!Add reply
Terrible Service, Customer Service
LENEXA, KANSAS -- An AT&T sales person came by our house and sold us on switching from our current cable network to AT&T. We set up a date for installation. I made myself available from 9 to 11 for the tech to come and ... read full review
HERE WE GO AGAIN
ATLANTA, FLORIDA -- Is At&T a rogue company? Why it does not allow its customers to reach it to discuss their problems? Where does it earned its power of lawlessness? If you try to reach this company to dispute a charge, ... read full review2 Replies - Latest reply on 10/17/2012
OKLAHOMA CITY, OKLAHOMA -- We signed up for AT&T cable. A technician came on Saturday to install the service - ran into some trouble, left after assuring us another technician would arrive that afternoon to fix the problem and that we would have service by the end of the day (we had terminated service with another provider and were without any TV).
Another technician came and spent two hours on the premises - left after telling us the problem was fixed and there would be another technician coming later to finish the installation and we would have service by the end of the day. No one came.
On Sunday morning we called AT&T, explained what had happened and that all the technicians had said we would have service on Saturday. Sorry, they said, we don't have service on Sundays and holidays (it was Labor Day weekend)and the sooner we can get there is Wednesday between 3 and 5pm. Nothing would change their minds.
We cancelled the service on the spot.
HOUSTON, TEXAS -- I have the LG thrill phone for one year. The last 5 months has been hell with it. The problem is the power cord. I have replace 7 times already. When I try to charge my phonei have to hold the cord different ways. I can't just plug it in either I have to giggle and play with it for a couple of minutes. I have to keep checking to see if its charging. I've had the phone replaced and its still doing the same thing. Art I need help with this problem I like your service but this phone sucks. I have kids and I don't need to worried if I'm going to miss there call. PLEASE PLEASE PLEASE HELP MEAdd reply
ATLANTA, GEORGIA -- I called for help with my phone bill today, and Mr. Thomas answered my call. He was very rude, and when I asked to speak to a Supervisor, he said I would get the same answer. I asked to speak to the Supervisor again; he said OK, but he transferred me to a voicemail that said good-by. I talked nice to him, but he continued talking about what I would need to do to get help with my problem. He told me to go to an AT&T store and show a picture ID.
I called back hoping he would pick up my call, but it was answered by a very pleasant lady. She assisted me, and told me about other services that were open to me. I called the number she gave me, and a very pleasant man answered. He corrected my problem.
Mr. Thomas needs some more training.
BAIT and SWITCH Promotion Sales Ploy
ATLANTA, GEORGIA -- 02Sept2011 I agreed to change to U-verse w/AT&T....I was an existing customer that was already paying 14.95/internet. The promo was supposedly for $20 something+ for internet and $35 for phone. I explained ... read full review1 Replies - Latest reply on 08/18/2012
Incorrect Disconnect Notice
COLUMBUS, OHIO -- Every year around the end of July I get to waste hours of my time dealing with AT&T trying to figure out what this stupid company is going to disconnect without justification.
Last year I spent ... read full review
Unusable Yellow Pages Book
We just had a "yellow pages" delivered to our home this evening.
It is a product of AT&T. The phone book itself is 5 inches by 7 inches in size and when we got it we opened it and we discovered that ... read full review8 Replies - Latest reply on 07/14/2012
Poor Customer Service
SHELBY, NORTH CAROLINA -- I have my payments sent to AT&T electronically through my bank every month. I was watching TV the other day and suddenly the screen flashed a message saying my system was being rebooted and powered down. ... read full review
AT&T DVR Will Not Record
SPRING, TEXAS -- I walked into an AT&T store a few days ago, and was presented with a great deal, I thought. I could lower my Internet and TV service by about 40% for 6 months and then by about 25% from then on. The ... read full review1 Replies - Latest reply on 06/23/2012
DAYTON, OHIO -- An AT&T UVERSE rebate offered a $100 visa card for switching to UVERSE. I received a card from ATT for $50. The remaining $50 was to come from HBO and STARZ. To get these rebates required a rebate form be filled out for each movie offering. Each form required a paid invoice invoice for 3 months of service. The work necessary to fulfill these requirements was simply not worth it. I passed on these rebates.
1 Replies - Latest reply on 06/05/2012Add reply
I also got stung on rebates from Lowe's and rebates from the local natural gas company. The total of these lost rebates came to $400. This all occurred in the period from mid December to late may. It seems to me that these rebates are offered to promote sales but with no intention of paying the rebate if at all possible. This is done by building requirements into the process that are very difficult, if not impossible, to meet.
In general there is deceit, bordering on fraud, in the rebate process. Caveat emptor.
EVANSTON, ILLINOIS -- Telephoned for help on my e-mail page where a heading was missing. First, a person answered who barely spoke English, then a man to whom I had to explain three times the problem I had. He then didn't seem to know what to do and had me on the phone for 40 minutes trying to get someone else. I finally asked him to have the supervisor call me. This did not happen. I hired a young man who works on computers this morning and he settled the problem in two minutes.Add reply
AT&T Has Very Bad Coverage
SANDPOINT, IDAHO -- AT&T installed a tower to fix a known dead spot in the area of Upper Pack River Rd and Hwy 95 in Sandpoint Idaho during October 2011. They keep moving the activation date forward and the latest projection ... read full review8 Replies - Latest reply on 05/28/2012
I have never had a contract phone and decided to go with AT&T and I have to say it was a huge mistake. They ran my credit in the store and it was good then when it came time for my first bill there were all these extra charges that I did not sign up for and they terminated my services for not paying for something I didn't ask for.. 2 Replies - Latest reply on 05/23/2012Add reply