This letter is in regards to the âBank of America.â I have had so many problems during the past several months that I just do not know what to do or were my rights are, or even if I have any rights!
Back in April I noted some fraudulent activity in my checking accounts. I called the bank and had both of my checking accounts closed as well as my savings account and my debit card. I made the necessary phone calls to all companies who had automatic withdrawals rights.
I then opened up two new checking accounts and one savings account, and received a new debit card.
When my social security check went in for deposit into one of my new accounts, it was bounced back to social security. After at least 5 phone calls, I was told by a representative one of the new accounts I opened (which happened to be the account that my SS check was to be deposited into) was closed for âunknown reasonsâ and the check bounced back to Social Security. I had to wait two weeks for that check. At the end of the month when my Disability Pension check was deposited, Bank of America also bounced that back. Again, I could not get any reason other than âIâm sorry, I canât figure out why this check was sent back.
Now, last week when my Pension was deposited, the bank deducted over $200 to put into that account that was closed, saying that I had several overdue bank charges because companies continued to try to deduct from it. One company whom I do not recognize tried over 5 times to deduct! I was charged all those $35 fees even though it had been closed for almost 4 months now.
I spoke with the manager of the Bank of America this morning and he told me the same thing that they have been telling me all morning â there was nothing they could do!
Even though I closed out these accounts, I am still response for any debit that comes in to this account and any type of bank fee.
From April 4, 2010 to June 27, 2011 this bank charged me twelve (12) overcharge fees each of $35.00 amounting to $420.00 in addition to the $214.00 that was deducted today! As I said this account has been closed since mid April, 2011!
This does not sound right to me. I know that some of the laws are unfair but I canât understand why there isnât a law against this! Why would I even close this account??
I hope that you can help me with this situation. I live on my SSDI and pension and I am still losing my home due to high increases in everything that we have been having. I cannot afford to give the bank $214.00 in addition to numerous $35.00 fees due to an account that has been closed since April, 2010.
Thank you for your time and consideration in reading this letter. I hope that you can help me.
Pamela J. Coupe
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Bank Of America Hidden Charges, Overdraft Fees, Taking Thousands From My Family
Posted by Victorianbelle on 2009-03-03
HUNTINGTON BEACH, CALIFORNIA -- This is the letter I wrote in response to getting involved in a class action lawsuit against Bank of American. It is as follows, it is quite lengthy.... and that is not all either...
Sent March 3, 2009
Hi... I am on Social Security Disability as well... BOA has been ripping me off for many years. I am a single parent and live penny to penny. Every time my checks are deposited into my account at BOA, I always end up in the hole for one reason or another. The latest reason was that, now mind you I have had my savings account with them for a few years. I was being charged all this money that was never charged before ... unbelievable.... I was told that I had a savings account that had to keep a minimum of $300.00 in the account and that I could not withdraw money from my saving more than twice in a month. I was never told that... I would/could never sign up for an account where I had to keep $300.00 or I would be fined... I am on Disability, as a single parent in California, with no child support. Then I was also charged for taking out money at the ATM more than 2 times in a month ... these charges just suddenly appeared. Never happened before... I don't get it... A few years back.... I was bouncing checks left and right ... albeit that I am disabled. I don't reason, I cannot focus, I get extremely confused at all the charges what they are for, so I am constantly bouncing checks.
So I am on Check Fax and it's all because BOA. I went in to the Springdale/Edinger, Huntington Beach, CA office a few years ago, with my daughter and my mother. I sat down with a gentleman and a lady who was obviously new. I asked for help ... he saw that I had been writing checks and they bounced... I was pleading with them for help, the man looked at me and, on a Friday, with the line out of the bank, continued to yell and scream at me that I am a snowballer... I asked him what that meant, and now my daughter was so embarrassed she went to hide in the corner, they explained to me that I write checks and bounce them all the time on purpose... That was not the case... I can't tell exactly what happened... All I know is I was using online banking at the time, I was working and had automatic deposit... They were taking literally thousands and thousands of dollars from me.
I would write them a letter telling them that they are taking the bread and butter from my daughter dinner... I didn't know what to do... I tried to go to another bank but I am on check fax..... so I can't.... This is all because of them... O. K. If I make a mistake, which I'm only human, I am the first to admit it. I went to the grocery, and forgot to write it down, so I ended up $130.00 overdrawn... I couldn't pay it... I make $1100.00 a month ... but I told them that I would pay it with my next social security check. In the meantime, I became very ill... I was about to loose my cable ... that is all I have ... so I called the cable company and they told me that if I gave them a check by phone for $47..00 that it would not go through for 3-4 working days ... that would put it at Tuesday. Well, as of Monday morning.
I was now $230.00 overdrawn for a 47.00 check. Now my rent check will bounce. I could loose my home... I have prior paperwork from years and years of abuse from them... I knew it was not me. When I went in to get help and they just laughed at me and called me a snowballer, the new girl, had a sassy attitude...They were both laughing at me... shaking their heads like they couldn't believe their eyes... well my mother had left and she told me in the car that the same gentlemen did the same thing to her about a different situation, but that he yelled at her in public, my Mom was in her 60's... very organized, had a lot money in the bank, never bounced a check, she had three accounts linked.....
Another time recently I went into the branch on Edinger in the Bella Terra Mall. I asked them for the same help... they just flat out said no... no one here can help you... call the 800 number.... I am scared every time I go to the bank... they have really... I'm not kidding, I'm not lying stolen thousands of dollars from me too... they must be stopped... please... we have to do what ever it takes to stop this. Please... I know I'll never get back anything... but to keep them from doing this to others especially in this day and age of our economic downfalls... and wasn't BOA given a bailout and did I read that the money they received they bought another bank??????? how absurd....
A SLAP IN THE FACE FOR AMERICANS, ESPECIALLY THOSE WHO ARE NOT WEALTHY.... I MUST SAY THAT THE EDINGER/SPRIGDALE OFFICE DID GET RID OF THE PEOPLE WHO TORMENTED ME.... THEIR ACTIONS REMAIN THE SAME... NEVER ONCE HAVE I EVER PUT IN THE LITTLE MONEY I HAVE AND WENT TO USE IT ONLY TO HAVE LESS THAN I PUT IN... I DON'T KNOW WHAT TO DO ANYMORE.... I WISH I HAD THE PAPERWORK IN ORDER... AND THE LETTERS... I WANT TO SUE THEM FOR THE MONEY THEY STOLE FROM ME AND MY DAUGHTER. AND I WANT MY NAME OFF CHECK FAX... IT DOESN'T BELONG THERE. IF IT HAD NOT BEEN FOR THEIR HIDDEN CHARGES, AND THEY EVEN CHARGED ME OVERDRAFT FEES FOR MY OVERDRAFT FEES.... THE LIST GOES ON AND ON... I AM JUST TRYING TO SURVIVE IN THIS HORRIBLE, HORRIBLE SOCIETY... EVERYDAY I DO WHAT I THINK OF AS A SPONTANEOUS ACT OF KINDNESS... WITH MY LAST DOLLAR a lot OF THE TIMES... I WILL NEVER GROW COLD, BUT I TELL YOU ONE THING.... WE HAVE ALL THESE SCAM ARTISTS FROM THE UK TRYING TO GET US TO DEPOSITS MILLIONS, ETC, ETC, ETC. I am sURE YOU ARE AWARE OF THEM... BUT IF YOU ASK ME... BOA IS BEING MORE FRAUDULENT AGAINST OUR COMMUNITY THAN ANYONE....
THEY HIDE FEES, THEY CHARGE FEES ON TOP OF FEES.... I HAVE SO MUCH MORE.... HELP ME TO FIGHT THEM...TELL ME WHAT I NEED TO DO TO TRY TO MAKE SOME OF THAT MONEY BACK... ONE YEAR I COULD NOT GIVE MY DAUGHTER ANYTHING BUT ONE MEASLY GIFT FROM Christmas... BECAUSE THEY TOOK MY MONEY... JUST LIKE MY APARTMENT COMPLEX IS DOING NOW... WHY DO I ATTRACT PEOPLE LIKE THIS? I DON'T UNDERSTAND... I NEED HELP... As stated above I can go on and on about the misuse of my monies that BoA has tricked me out of. you can e-mail me to (email@example.com) I am not usually on The e-mail I am writing from so stage performer would be the better place to contact me... I hope you can help... I hope I can help to save others... thank you for listening. SINCERELY, Victoria P.S. my Mom will testify about how they treated her... thanks again for your work... It would be nice to think that someone somewhere is on my side I'm always being ripped off... I can't take it anymore, please being as sick as I am ... this is not life the way it was supposed to be.... I don't like life anymore.
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Spurious Overdraft Fees
Posted by Nofsdad on 2007-11-08
VISALIA, CALIFORNIA -- I'm a disabled senior citizen attempting to get by on a $733 a month Social Security disability stipend. I have also been a Bank of America customer since first going on Social Security, with my SS checks going directly to the bank.
I have used BofA's free on line bill paying service for a couple of years or more, with no problems until now. This time when I paid my power bill to the Southern California Edison Company, somewhere between the time I sat down to make my little $55.84 payment and the time the bank's computer delivered the money to SCE it had lost a decimal point and the power company actually received $5584.00. I am absolutely sure I did not leave out the decimal myself and that it was dropped due to a glitch. But even if I am the culprit in that instance, it does not explain why they refused to correct the problem when I notified them about it.
For one thing, why did no flags go up at the bank, which had been handling my little $700 a month payday to payday account which had, for several years, never contained more than $1000 at any given time when I suddenly had a credit against that account for five times that amount? Shouldn't that have told them that something was amiss here?
Instead I get an email this morning (11/7) stating that there was a "problem" with my on line bill pay and to check my internal mail account. I almost ignored it because it looked like another one of the phishing scams where the perpetrators pretend to be BofA that come in my mail from time to time. For some reason, I decided to take this one seriously but by signing into my account normally, not by clicking the link in the email.
On the way through the web site to do this I looked at my bill pay payment record and saw immediately what had happened.
I fired off an email reply immediately telling them that someone has dropped a decimal point somewhere and that the actual amount of the payment was $55.84. No answer. These people had alerted me via email to a problem gave me instructions on what to do to take care of the problem, and I had promptly followed those instructions by explaining the true state of affairs. That should have been the end of it and at the very MOST, I should MAYBE have had a single overdraft fee although I still contend that they could just as easily have flubbed this one as me.
But a couple of hours later I get another email alert with the same information with an acknowledgment of my own message plus the notification that they will try again to extract the money from my account, even though they now cannot claim not to know full well that the money will not be there.
I replied once more also with the same info I had provided earlier and asked them please, do not try to debit my account for the spurious amount again.
Realizing I wasn't getting anywhere by email. I then called customer service on the phone and after wading through all the phone bots, I finally got to a human only to be told that there was nothing to be done about it, that they were going to make a total of three attempts to get their money out of my account, even though they knew it was not going to be there, before they canceled the payment request and that I would be charged an insufficient funds fee for every attempt they made.
This in spite of the fact that I had already explained to them what had happened three times now.
They knew full well that I was NOT going to put almost $5600 in that account to cover a computer error, just like they knew full well that the payment was not supposed to have BEEN $5584.
I told them that since I had notified them of the mistake as soon as I got their first email alert (this morning, the payment was made yesterday) they should not be making the second and third attempts and they said too bad but that was the way their system worked and that they couldn't stop it even if they wanted to, (and they obviously didn't want to) and that I would be charged the three fees for insufficient funds.
This was confirmed by yet another email a few minutes later. ONE overdraft fee would have been a lot easier to swallow if they had simply fixed the problem after being made aware of it but they are continuing to debit the account in order to charge me the maximum possible after they had been informed of the mistake. That dog don't hunt where I'm from.
To someone trying to exist of less than $800 a month, $100 skimmed right off the top is devastating. And multiply this by Lord knows how many other people who have made this or a similar mistake or worse yet, been caught in a trap of BofA's own making? Quite a number if you surf the Internet's consumer affairs sites.
All BofA cares about is collecting their fees and they'll stoop to outright defiance of court orders (re: Social Security/Disability payments) to do so. Well actually, that and, after getting me to forgo a paper statement every month to save a tree, sending me 5-6 pieces of junk mail every week trying to sell me 15 different kinds of insurance or get me to accept a subprime predatory credit card. (They also managed to "SELL" me one of those phony insurance policies over the phone through some sleazy telemarketer which I didn't want and didn't agree to and which they have been duly deducting $12 a month from my account for a year or so now.
Refuse to cancel the policy and claim they can't stop the deduction without the permission of the insurance company but they can't tell me how to get hold of the insurance company either. Another story).
This is going to cost them a customer of course as I will be closing the account as soon as its all straightened out and I can be sure they won't be coming after me for something else later.
I seriously doubt they look at little senior citizen accounts like mine as anything significant but there's no way I'll give these people another dime and will instead be going with a local bank here in town that at least makes the effort to pretend to value my business.
One hundred plus dollars (I'm assuming that the fee will be the same as a standard $35 overdraft fee but it may even be more) is a month's worth of groceries for someone in my position. It's the copays on my cardiac and respiratory system medications. It's gasoline for my car for a month to get my 5 year old grandson the 8 miles to and from Kindergarten on a daily basis. It can even be the difference BETWEEN those groceries and those medications.
But to BofA, it's just another $105 in their pockets multiplied by whatever number of senior citizens and whatever number of poor working clods they can do this to.
One single consumer web site, www.consumeraffairs.com , lists literally dozens of complaints similar to mine ( http://www.consumeraffairs.com/finance/bofa.html ) and there are other consumer web sites citing many of the same scams so it is not an isolated case. They appear to have lost one class action a few years back for confiscating people's social security and disability income to satisfy their lust for dubious fees ( http://www.consumeraffairs.com/news04/bofa.html ) yet this is exactly what they're doing to me now so they haven't even been slowed down by it. Their arrogance is simply amazing.
In fact, if anything they've become even MORE creative in figuring out how to scam their customers. They were even cited by members of congress in regard to a number of their predatory practices in this regard and named as one of the "big three" predatory financial institutions several months ago when the government was pretending to take an interest in protecting consumers from predators like this.
These people simply do things like this on a regular basis and they get away with it because their victims are the small and the weak with no resources of their own and nobody else cares.
It would be nice if something could be about these vultures stealing their customers blind on the flimsiest of pretexts, especially the elderly with no resources with which to fight back.
It's simply a grown up version of a schoolyard bully, taking lunch money because he can, from someone who can't fight back. They are being allowed to penalize people excessively for either an honest mistake which is then compounded by the bank not allowing for a correction of the alleged mistake immediately upon discovery or, quite frankly, a "mistake" on the part of the bank itself with no chance for any kind of defense by the customer or any effort to determine what happened. It's like being sentenced before your case ever comes to trial.
Either way, Bank of America, the WalMart of the banking industry, is not an institution whose hands the less affluent and the working class in this country need rummaging around in their pockets.
I'd like my hundred or so bucks back of course, but what I'm most interested in is the name of an organization or agency where I might be able to get some legal assistance and/or file a legal complaint against this predatory company if for nothing more than their continued confiscation of Social Security and disability benefits and maybe see them stopped from preying on seniors and poor people in this manner once and for all.
I have transcripts of the email exchange and their tacit admission that I contacted them in plenty of time to head off the imposition of three of these overdraft fees on this particular transaction and their outright refusal to do so. These concur with and confirm what I was also told on the phone.
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Overdraft Fee - comparison between a US Bank and a Foreign bank.
Posted by yorgib on 2009-06-29
The American public aren't aware that there are other fairer ways of dealing with overdraft if it should occur. The banks know, but choose to penalize and earn a short term profit than work with a customer to maintain a good relationship and customer retention and good will.
For the record, you should be maintaining a positive balance in your account so that overdraft penalties are not incurred.
Here is a comparison between two institutions.
I've chosen Bank Of America as an example simply because we have an account with them, and have experienced in proportionate overdraft fees.
1. 1st POS Purchase made, sends account into overdraft by $20
2. 2nd POS Purchse made for $8 on the same day sends account into overdraft by $28.
Comparison: Bank Of America
2 transactions causing overdraft = 2x$35 = $70 overdraft fee for $28 of overdraft.
Comparison: Commonwealth Bank of Australia
2 overdraft transactions totaling $28 incurs an overdraft fee of $0. Interest of 15.35% PA is charged on the negative balance. Calculated Daily.
For me to correct my overdraft within the day, I would need to pay the overdraft fee : $0, and the interest accrued on $28 for 1 day which is negligible. The bank has allowed me to correct my problem quickly and both customer and bank are both satisfied.
If anyone knows of another US Based institution that DOES NOT work like Bank Of America and has a fairer overdraft policy, please share it here so customers of the banks that do support this policy have another choice.
Again, you should keep enough funds in an account to cover with-drawls. However knowing that your bank is a little flexible and fairer means if there ever is a time when you overdraft by a little that you know you're not going to be penalized out of proportion.
"Bank of America (BAC) recently agreed to pay $35 million to settle a class-action lawsuit related to overdraft fees. The lawsuit alleged that BofA authorized transactions that led to overdraft fees and posted transactions in an order that increased such fees. BofA, in settling the lawsuit, denied the claims and said that its policies fully comply with federal law. The bank declined further comment on the lawsuit."
Bank Of America's overdraft policy:
"What is an Overdraft Item fee?
An Overdraft Item Fee is charged when you write a check or make a withdrawal for an amount that is more than the balance in your checking or savings account.
If your account is overdrawn by a total amount less than $5 on a day, we reduce the Overdraft Item Fee and charge $10 for each overdraft item that day. (The standard Overdraft Item Fee is $35.) If your account has a negative balance for 5 consecutive business days, you will receive an additional one-time Extended Overdrawn Balance Charge of $35 on the Sixth day.
Although Bank of America is not obligated to pay an item if your account is overdrawn, the bank will pay these items as a courtesy to you. If you are charged an overdraft fee, you can view complete details in your Online Banking transaction record by visiting the link associated with this fee. "
The interest rate for the Streamline Overdraft is 15.35%* p. a. This may be subject to change.
Quarterly loan service fee
Peak Debit During a Quarter Charge
$0 : Up to $100
$9 : $101 to $500
$15 : $501 to $1000
$25 : $1001 to $5000
$35 : $5001 to $10,000
$45 : $10,001 to $20,000
$55 : $20,001 to $50,000
Here's an interesting read:
\6\ See, e. g., Overdraft Protection Hearing at 44.
In contrast, consumer groups assert that overdraft transactions are
a high-cost form of lending that trap low- and moderate-income
consumers into paying high fees. Consumer groups also state that
consumers are often enrolled in overdraft services automatically
without their request or consent. In addition, consumer groups believe
that by honoring overdrafts, institutions encourage consumer reliance
on the service and therefore, consumers incur greater costs in the long
run than they would if the transactions were not honored. Consumer
groups note, for example, that historically, institutions declined a
consumer's request for an ATM withdrawal or debit card transaction if
the consumer did not have sufficient funds in his or her account.\7\
Today, however, institutions are more likely to cover those overdrafts
and assess a fee on the consumer's account for doing so.\8\ According
to consumer groups, this practice can be particularly costly in
connection with debit card overdrafts because the dollar amount of the
fee is likely to considerably exceed the dollar amount of the
overdraft.\9\ In addition, multiple fees may be assessed in a single
day for a series of small-dollar transactions. Because of these costs,
consumer groups assert that most consumers would prefer that their bank
decline debit card transactions if the transactions would overdraw
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Overdraft Fees... Are You Kidding?
Posted by usakiwi on 2010-01-21
NEW YORK -- Unfortunately I used my bank card to purchase groceries and that purchase ended up over drawing my checking account. I didn't realize this until I checked my account online 2 days later, it showed I was $28 overdrawn, seeing as that I get direct deposit and it wouldn't post for a few days, I borrowed money and planned on depositing it the following morning, I checked my account on line before going to the bank to make the deposit, and to see if by chance my direct deposit went through, it hadn't and it now showed I was $40 overdrawn, I rushed down to the bank and deposited $45, and got a receipt that showed I was now in the positive $5. That was 2 days ago, I checked again on line to see if my direct deposit went through and not only had it not, it now showed I was overdrawn $100!!!! The order of my transactions showed my deposit of $45 posted before they decided to charge me $35 three times! I called the bank immediately and explained the situation to the customer service rep, I also asked her about the 5 day window, if you replace the funds within 5 days you avoid the $35 fees, she said no, and that is for extended overdraft???? I am absolutely disgusted, now when my direct deposit does go in, who knows how much of my monthly disability check will be left for me to live on.
I have banked with Bank Of America for years and I am extremely disappointed that this is how they treat a long time customer. As soon as my check is deposited, I will take out what is left and close all of my accounts with them! It feels good to vent, but it would feel better if they would waive the fees and stop stealing my money!
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Posted by GE26 on 2009-11-24
CHARLOTTE, NORTH CAROLINA -- In early October of 2009, my Bank of America checking account dipped below zero and I remembered I had overdraft protection, from my savings account. I made a mistake by not being more diligent, and for that I'm accountable. After a day or two, I noticed my overdraft protection was not being initiated, so I twice transferred money online from my savings to checking account. My savings had over $2000, so that was not an issue to cover what had happened. I then contacted a representative from the bank, and discovered that because my savings account was opened in Arizona, the overdraft protection was not valid. Funny thing is, I've never lived in Arizona! It was a shock to me, and had never heard anything like this, nor did I read this in the account terms. After listening to the rep, she put me on hold and apparently spoke to an on-duty manager. I had explained to the representative that I thought I had the overdraft protection, and requested Bank of America refund $245 in fees. Once the representative came back on the line, she informed me that based on my belief that I had overdraft protection, they would refund all fees! Now you can imagine my relief, and I was certainly embarrasssed by my mistake and allowing my account to drop to low. The representative mentioned that the refund would happen on October 12th, yet I believe she forgot it was a holiday. I waited patiently and never saw the fees refunded. I called another rep, and he had me speak to a manager. I've never been talked to in such a way, where I felt like an insignificant customer, and the manager was incredibly condescending. I questioned why he could not pull the phone call, so he could confirm what the representative specifically told me. I mean this is Bank of America, so why would overdraft protection be valid in any state. He could not explain why my overdraft protection did not apply, since my account was allegedly opened in Arizona, and I have never lived there! I am a full time resident in Texas! Instead of being accountable, he continued on with his condescending tone, and only refunded one $35 fee! I badly need the help, and I'm hoping this posting is a start. I felt like a small fish, in the oceans of a big bank. I will continue my fight to have these fees refunded to me.
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Is Bank of America listening?
Posted by Tina on 2009-09-23
I heard about this on the TV this morning.
Bank of America Limits Overdraft Fees, Offers Customers 'Opt Out'
Bank to Introduce Daily, Annual Limits to Help Customers Better Manage Their Accounts
CHARLOTTE, N. C., Sept. 22 /PRNewswire/ -- Bank of America today announced several changes to its checking account options and services that will help customers avoid excessive overdraft fees and better manage their finances.
"We want customers to have clarity and simplicity in everything they do with us," said Brian T. Moynihan, president, Bank of America Consumer & Small Business Banking. "We started with the Clarity Commitment(®) in Home Loans. Last week, we announced a simplified credit card offering that includes an easy-to-understand Basic credit card. Today, we are announcing changes to the way customers can manage their day-to-day finances that will help those who need it most right now."
The bank has already increased its specialized efforts to work with those customers who are feeling the impacts of the current economic environment.
Additionally, beginning on October 19, the bank will:
Not charge Overdraft item fees when a customer's account is overdrawn by a total amount less than $10 for one day
Not charge overdraft fees on more than four items per day
Improve the process for customers to opt out of overdraft capability
Offer customers a Clarity Commitment(® )that spells out in clear, unambiguous terms what customers can expect from their deposit relationship with Bank of America
Effective June, 2010, the bank will:
Introduce an annual limit on the number of times customers can overdraw their accounts at the point-of-sale when they do not have sufficient funds to cover their transactions
Contact customers who are nearing the annual limit to provide education and tools to help them better manage their finances
Limit overdraft capability, and therefore fees, for customers who reach the annual limit
Provide new customers the choice to opt into overdraft capability at account opening
"Our immediate priority is those customers who excessively overdraw their accounts," said Susan Faulkner, Customer Segments & Deposits executive. "With these changes, we have increased customer choice in the area of overdrafts, limited daily overdraft fees, and significantly reduced fees for those customers who need help the most. We will also increase our proactive outreach to customers to help them better manage their finances and limit their overdraft ability, if necessary. Over time, we will build on this strategy to extend additional clarity and choice to services we offer."
Bank of America has a long history of helping customers manage their finances, including account management tools to help prevent fees, such as alerts and mobile banking, both of which are offered at no extra charge. In addition, the bank has helped more than 3 million customers so far this year through Customer Assistance and fee refunds.
The Customer Assistance Program offers customers who lost their jobs or are in hardship immediate fee relief, waiving the monthly account maintenance fee for three months and refunding fees for non-sufficient funds or overdrafts.
Mobile banking allows customers to receive e-alerts if their account balance becomes low. Since the launch of mobile banking in the spring of 2007, more than 3 million Bank of America customers have signed in to manage their personal finances "on the go."
Online banking is helping more than 29 million online banking customers track and manage their finances.
Bank of America also provides tools and resources to help customers manage their finances through an easy-to-navigate Web site at www.bankofamerica.com/learn. Aside from the changes outlined here, all other terms of Bank of America's Deposit Agreement and Disclosures and the Personal Schedule of Fees still apply.
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Posted by Getting my justice on 2009-06-21
CHARLOTTE, NORTH CAROLINA -- After having to bail out banks with my tax dollars from their irresponsible lending practices, I personally hold them responsible for this countries current situation. The banks continue to take money from the hard working people of this country by way of excessive fees.
I do not know if you are aware but when you have an accidental overdraft on your account, they pay the highest debit on the account first so that it creates a cascading effect on the account. This creates huge multiple overdrafts resulting in higher profit to the bank in overdraft fees because it leaves more transactions left uncovered by the remaining balance. In my case it was over $280.00 worth (8) 35.00 overdraft fees were assessed to my account 06/15/2009.
I had $69.05 in total debits including 2 unexpected, one for $20.00 on my daughter’s automatic reloading Starbucks card, and the other $15.00 from my gym membership auto debit 2 days earlier than scheduled. It was an honest mistake. The largest debit of $34.00 paid first, followed by the $20.00 debit overdrawing my account. With $48.93 available in my account, the chain reaction began. If they had started with the smallest debit first, I would have had enough money to cover all my debits including the unexpected ones, except for the $34.00 debit resulting in 1 overdraft fee of $35.00 due the bank. That would be fair.
I work very hard for my money and live paycheck to paycheck since moving to Georgia. I currently live with my sister, a disabled Veteran. When I explained that I require a minimum of $210.00 returned to my account so I may meet my obligations for the end of the month, Customer Service refused. I even tried to negotiate and offered to let them have $70.00 to go to 2 of the overdraft fees which I thought was more than fair. Still they refuse.
We have put legislation in place to put the credit card companies in their place to protect the consumer, so what can we do to stop this continued abuse of the American people by way of excessive and abusive bank fees. We help bail them out and we are still getting screwed which could be aptly named “bank customer robbery”.
The President and CEO of Bank of America will make almost 10 million in total compensation this year as outlined below. Why does his bank need to take my $210.00 which helps me make my obligations as a consumer in a recession? I will not stop until it is refunded.
Total Annual Compensation $1,500,000
Restricted Stock Awards $4,255,012
All Other Compensation $275,125
Exercisable Options 900,000
Unexercisable Options 1,158,333
Total Number of Options 2,058,333
Total Annual Cash Compensation $1,500,000
Total Short Term Compensation $1,500,000
Other Long Term Compensation $4,530,137
Total Calculated Compensation $9,959,076
Bank of America’s code of ethics says “Trust, one of the core values on which our company is built, is also the foundation on which we build strong relationships with our customers, shareholders, communities and one another. Another of our core values is “doing the right thing.”
I will leave contact info for the bank below for other customers dealing with the abuse of today’s banking system. I would also appreciate any help in spearheading legislation to protect the consumer from this banking practice of maximizing profit by manipulation of debit transactions. This is financially devastating to a consumer living paycheck to paycheck. I encourage you to check on the following link to see more about the practices of Bank of America. Any word on another class action after the May 1st cutoff?
100 North Tryon Street
Charlotte, North Carolina 28255
Contact the Board of Directors
Corporate Secretary at Bank of America Corporation
101 South Tryon Street, NC1-002-29-01
Charlotte, NC 28255
Resolution Update 06/29/2009: After wading through a mire of politics and faxing my complaint filed with the BBB. I was able to get a refund of the charges but it did take some effort. The old addage still holds true, “the sqeeky wheel gets the grease”. I received a call from the Executive Level at Bank of America (Fax: 704-386-6699) on Friday, the woman was very understanding and explained that customer service has policies to follow and escalating beyond that dept was the right thing to do. She was very pleasent and understanding. Good luck to the rest of you and keep escalating. Keep your cool and be nice but firm, and I’m confident they will help you.
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New Overdraft Policy
Posted by Connie159357 on 2008-07-12
Bank of America has changed their overdraft policy to receive the most amount of fees from the customer. Under the only policy overdraft fees were not applied to the account until a transaction had posted negatively. Meaning if you purchase something and your account was pending negative, you could transfer money or make a deposit to stop from occurring a $35 fee. That is no more. The second you swipe your card if your account is even a penny negative you will receive a $35 overdraft fee. Now I can't really be upset with that aspect of the policy, as you shouldn't be spending money you don't have yet. Like most I have "floated" a transaction the day before payday when I need something like gas (why is it that you always run out before you get paid!?) and I've been burned with overdraft fees in the past, but I didn't complain as I knew it was a risk I was taking. However there is a HUGE problem with this policy.
On 7/5 I had made 5 purchases, with more than enough money in my account.
Then again on 7/6 I made 5 more purchases, still with plenty of money in my account.
On 7/7 I went to the doctors, and this is where the problem begins. The doctor overcharged me, I noticed the charge but not before she had swiped my card. This charge put my negative in my account. The billing office figured out where the mistake was made and refunded my money, but we all know money comes out right away and is very slow to return. So the charge from the eye doctor was a pending transaction, I did some math and borrow some money from my boyfriend to cover the rest of the charge so it wouldn't post negative. Little did I know of their new policy. Later on that day, my purchases from 7/6 posted to my account. Tuesday morning I woke up to 5 overdraft fees, even though at the time of purchase for those 5 transaction I had money in my account( and still had money at the time they posted as the doctor charge was pending).
On Wednesday I was able to get the bank, where after speaking to someone, she informed me of the new policy and told me all she could do is reverse 3 of them, and then tried to tell me that even if the doctor had charged the correct amount I would have still been in the same situation. I went home and wrote out my transaction in the order that they occurred and found that if the doctor's charge was correct, everything would have cleared just fine.
I wake up Thursday morning with 5 more fees, this time for the 7/6 purchases. Again these purchases would have cleared if it hadn't been for the incorrect from the doctor, and at the time of purchase(which BOA is using to asset the overdraft fees) there was money in the account.
I went back to the bank on Friday morning with my proof that the transactions would of clear had the doctor charged the correct amount. Now the bank told me I had to get proof from the doctor stating that $XXX was being refunded to my account as I was overcharged, and that she didn't have the time to look at it now and would call me back as soon as she figured it out. I had the doctor fax them a letter and hoped it would all work itself out. Later on that, the bank manager called me back to tell me that it was all fine, and all fees have been refunded. I thought my drama was over, until I got home from work and found that she only refunded the last 5 (which meant I still had 2 that didn't get refunded) and on top of that, the doctor's incorrect charge had FINALLY posted, which gave me 1 more overdraft fee. At this point I had been charged $385 fees and had $280 refunded. I can't get any of it fixed until Monday, meaning I haven't had access to my money for a week. I understand all of this happened as a result of the doctors mistake, however what I find very upsetting is that BOA is essentially penalizing based on 2 different methods for overdrawing the account once resulting in lots of money from them.
If BOA is going to asset fees on how much money is in the account at the time of purchase, then my transactions made prior to the doctors, should have cleared without any problem. Instead they are charging fees based on one pending transaction, and the posted transactions that follow.
I appreciated the local branch for working with me on all of this, but BOA policy has left a sour taste in my mouth, and as soon as I can, I will be switching banks. Any Suggestions!?
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New Overdraft Fee Policy Will Send You Reeling Into Debt!
Posted by M. on 2008-07-08
CHICAGO, ILLINOIS -- Bank of America has implemented a new overdraft policy called "Signature Debit". What this means for us is all debit card transactions are now kept in "real time" so essentially you are allowed to overspend and swipe your card to spend money you DO NOT HAVE!
Here's how it works (I finally learned this after spending $1500 YES 1500 in OD fees with this new policy) and it's not hard to get to that amount of fees.
-When you use your debit card the money comes out immediately for 24 hours and is then put back into your account if a Merchant does not claim their money within that 24 hour period (mind you it takes approx. 4 days for a Merchant to claim the money). This will happen Monday-Thursday. On Friday,Sat, Sun. (and holidays) your may swipe your card and these holds DO NOT Fall off until MONDAY after 3pm (this is when the do processing) At that point everyone that you have swiped for earlier in the week comes back to claim their money and now since you have been allowed to spend money you really didn't have you will have overdraft fee's that will send you soaring! They used to charge 8 per day now they have cut it down to 5. So essentially if you show a $300 balance that is NOT YOUR BALANCE REALLY. The only way to avoid this is to keep a paper register. You can and I promise you WILL spend money you don't have and I must say...this is quite an elaborate scheme. Now that being said, this IS MY LAST week with BOA.
I work way too hard (Nor am I rich) to give away $300-500 per week. So LONG BOA!!! and don't be surprised if the RUDE AND UNPROFESSIONAL rep you speak to cannot explain why you had $600 on Monday and -$2000 on Tuesday. It took me like I said ($1500) before I figured this theft tactic out....JUST LEAVE!!!