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Most horrible bank out there
Posted by TikaT on 03/24/2006
Don't even look at BoA for any kind of account unless you are very rich. They treat hardworking people like trash. They charge fees for everything they possibly can, and use sneaky tactics like lining up your purchases, largest to smallest with the hopes that you might forget the $1.45 cup of coffee you had and go over your checking limit so they can hit you with outrageous overdraft fees. Now, I take responsibility if I go over my limit and will pay the overdraft fee, fine - but using their system of largest to smallest transactions, instead of one fee, I could get as many as 5 of them...all for a cup of coffee.

Seriously, their online banking system is the worst. Your balance is never correct. In fact, it tends to be more than you actually have. One of the reasons online banking has been marketed as being convenient is because it was supposed to free people from having to write checks and carry around a registry. I have always successfully tracked all my debit transactions in my checking account online at other banks. That's because they listed charges as they got them, in real time. And if a charge was pending, it would still be subtracted from the total balance leaving me with a correct total amount. Everyday, I check my balance, noting the purchases I made and how much I have left. That is the registry. The real time account list IS YOUR REGISTRY.

Now here comes Bank of America, who I couldn't avoid because my older bank was acquired. Most people who do a lot of online banking use the system just as a registry - in fact, all three banks I've had before (all large banks) had the same system and it worked correctly - so why shouldn't BoA's system work any differently?

With BoA, transactions I would make would "appear" on my online banking statement in real time, the day I made them. That was great. However, the next day maybe one or two of the transactions that had appeared (and were pending) the day before, have now disappeared. This temporarily makes your balance more than it should be. Now, if you use the online system for what its intended for (as a registry of transactions you have made), its very easy to forget a purchase you made because it isn't listed anymore. It might be a day or a week before that transaction magically comes back and is deducted from your balance. By then, you've probably used up more money than you had because you thought you had more, and they stick you with overdraft fees. That's how they make their money. I have NEVER had this problem on any other online banking system. EVER. Smells like a scam to me.

Another thought about online registry versus paper - in this day and age, with debit cards taking over the concept of a check, with electronic bill pay services and with online account access why would it be convenient to track transactions on a separate piece of paper? I mean, isn't the whole point of having online "banking" is to give you a place where you can write electronic checks and have transactions recorded for you? So you have everything in one place? I remember hearing somewhere that BoA was confronted with this issue and said something like "customers should not use online banking to keep track of transactions." That's a lot of bull. They are saying that to cover their tracks about their horrible business practices. Like I said before, all three banks I've dealt with before had correct, real time, online transaction tracking. With all of its power, size, and "up to date" technology, you'd think that BoA would have the most accurate online technology that I was using 5 years ago at a different bank.

Point blank, your online statement should accurately reflect what amount you have available and what transactions you have made. Even if you track your money the old fashioned way on a piece of paper. Don't you deserve accuracy as a customer?

Take that along with listing transactions from largest to smallest and you are just swimming in fees. Don't go here. Do yourself a favor and find a credit union or community bank that will treat you with the respect that you deserve.

     
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Posted by crabbie74 on 2006-03-24:
I agree. I was with them for several years until I got fed up at all of the fees they were charging me for everything under the sun. Once I made a deposit at the ATM and my addition was wrong so they charged me for it. They suck.
Posted by CrazyRedHead on 2006-03-24:
I have been with Bank of America for almost 20 years, three bank changes and before there was any online banking. I will never let anyone take control of my check book. I religiously keep my checking register and have never had any trouble. When I write it in the registry, it is as though it is gone. Even if it shows up and then disappears. The Online banking system is NEVER meant to take over your registry, and if you allow it to then you will always have trouble. I have had a few overdrafts over the years, but is due to my own miscalculations. Irregardless of how they post my transactions, there has never been a problem. Never have I ever accessed any type of fee in all of the 15+ years that I have been with them. Most of banking customers cannot manage a checking acct and they try to blame this on the banks.
Posted by Anonymous on 2006-03-24:
No bank has _ever_ said that online banking eliminates the need for you to keep a check register. That's just plain absurd.

When you make a debit card purchase, the merchant places a hold for some amount on your account. That's the pending transaction that you see. Some merchants, however, do not place the hold for the accurate amount, or, they are not efficient about processing the actual transaction. For this reason, banks automatically drop the hold after a period of time, in case the actual charge never comes in. In the case of BoA, it is 24 hours. The credit union where I bank does it in 3 days. It varies.

Because you can never know online if the merchant processed the transaction for the actual amount, or if the actual sale has cleared, you just cannot rely on online balances. The prupose for them is to help verify the amount you have in your book, not to replace it.

BoA is a commercial bank. They exist to earn money, if you allow yourself to be liable, they will take advantage of the situation you created. You might think of trying a more consumer friendly environment, a community bank or a credit union.
Posted by Ponie on 2006-03-25:
This is a new one for me. I never heard that online banking was supposed to replace your check register! I use online banking to eliminate the hassle of writing and mailing checks. I also check my account at least twice a week to make sure there are no incorrect withdrawals made. In my entire lifetime I've been hit with NSF fees only once. The bank paid all checks rather than return them. I went in to talk to the branch manager. We discussed the error I committed in transferring funds during a grief-enduced haze. All NSF charges were removed. I wish the poster could cite the advertising the bank does telling us we no longer have to keep a check register. Don't be so free with your spending and not keeping track of it. Learn to live beneath your means.
Posted by crewboy on 2006-03-26:
First of all, you should not be using online banking as your sole means of recordkeeping for you checking account. Yes, online access to your account activity is a wonderful and very convenient thing. However, you still need to keep an accurate and updated record of your transactions in your checkbook register. As you stated, certain times a transaction will not show up for a few days and you need to make sure that you don't overdraw your account, hence the need to record this into your paper register beforehand.

Secondly, what would you do if your computer crashed or if the server crashed at the bank due to technical issues? If you didn't have access to your account online you would have a serious problem if you weren't keeping it updated on paper as well. The online banking is another tool you have to help make banking easier for you, it's not meant to replace your paper records and it shouldn't be used as such.

I had a checking account for many years before I started using online banking. The difference now is that I can access my account on a daily basis and reconcile my checkbook balance with the online balance, similar to what I used to do once a month when my paper statement arrived in the mail. But it's a lot less of a headache now because a small arithmetic error can be caught within a few days instead of letting an entire month go by as was the case before online banking.

So please, continue to keep accurate records on paper and use the online banking as the tool it is intended to be. Reconcile your balance every few days while being sure to save receipts and enter them into your checkbook daily. Also monitor your account regularly online so that you can catch fraudulent transactions earlier on, rather than having to wait until your monthly statement comes in the mail.
Posted by TikaT on 2006-03-27:
Just wanted to respond to people's comments - I have only been charged an overdraft fee once in my entire life..that is when BoA took over my account after it bought out Fleet bank a little while ago. Everything had been great until a week or so later, two transactions slipped off into oblivion and didn't resurface until weeks later. Since my account balance was always correct with Fleet, it was my fault to think that it would stay the same with BoA.
Like I said in my post, I have never, ever seen such a crude online system like what BoA has. Yes, merchants put holds on transactions and sometimes transactions don't show up until a few days later depending on the business - but 85% of all my transactions I have ever made in the five years I have used online banking have shown up immediately. The amount of the transaction, regardless of whether or not is was on hold, was always accurate and taken from my account balance at that moment until it was no longer on hold. And, when I go to a merchant (like a gas station) who tends to hold off on transferring a purchase for a day or two, that's fine. I take note on an excel spreadsheet which I check daily.
To me, it doesn't make sense - I don't have a checkbook with a registry because I don't write checks. I shouldn't have to count little slips of paper...I haven't had to do that for FIVE YEARS. It wasn't until BoA's system took over the reliable system Fleet bank had that these problems surfaced.
Five years ago, Fleet's online system tracked all transactions and deducted them from my balance even if they were on hold. I never had a merchant charge me more than what I paid for temporarily either. Transactions never "disappeared"...that is ridiculous. At least if BoA kept a record of every transaction you made (even the ones that were going to disappear) maybe I would be more sympathetic. But they make it look like certain transactions never existed. That is designed to trap you. I never, ever had that happen to me before. You'd think that the online technology they use would be better than what was available five years ago, but nope.
Anyway, I found another bank that has the same system that Fleet did and I have not had any issue with disappearing transactions, listing charges largest to smallest or anything else designed to trump you into paying a fee. We all forget a transaction at least once in a lifetime, would you rather pay one fee or five?
Posted by dsmith68 on 2006-03-27:
Purchase something like Quicken basic for $30 and use that as your register. Then reconcile with your online statement. To use your online statement as your only register is nuts.
Posted by BOA EMPLOYEE on 2006-04-03:
I worked at fleet as a loan specialist and before that I did customer service at the telephone banking call center. I am now a supervisor for Customer Service and Support for BOA. first let me say some of you have valid complaints and I do apologize on BOA's behalf. I know how upsetting it is when the branch sends you to the call center and then you get sent back to the branch. We at the call center have been trying to educate the branches on actually what we are able to handle. Something's are only for the branches to handle(e.g. updating or correcting a customers name, because it requires the supporting documents can only be handle with at the branches) and yes most of the branches do have attitudes that need some adjustments but what I can say is at the call center we are working hard to make your banking with us a pleasant one. We had some issues with the merge with Bank Boston (as Fleet) and then with Fleet, however we have finally fixed them. and anytime anyone has a problem with a rep on the phone all you need to do is ask for a manager and it will all be taken care of including actions being taken towards that rep. Which includes being fired. At the call center ruddiness from a rep is not taken lightly. We also monitor the calls to hear how the rep. are on the phones (and they are silent monitors so they don't know we are listing to them our selves, best way to catch them messing up. On that note though not all calls are monitored)


OK now about are banking fees. Any and all banks are going to asses a fee when you over draw your account (mine including, which by the way is a credit union, and their fee is the same as BOA). It is your responsibility to keep track of your money and the checks you write. not BOA's. and if you over draw your account, its your fault not ours. And if it is a banking error we will rebate any fees and interest we have charged you without a problem. And most times even it is the customers fault we will still give a COURTESY rebate when asked unless you're overdrawing your ACCT numerous times in the past and have rebates totaling something like $300.00 in a12 months period then it is shame on you, maybe that is mean but this is a business and all banks have the same policy. You cannot honestly expect to bounce checks left and right and for BOA to allow it. I mean bouncing checks is illegal if you are not taking care of it. Second of all when it come to automatic payments that a customer sets up with a company don't you think if your closing the checking account you would need to contact the company YOU gave permission to, to take the money out in the first place to let them know YOU are closing your account...that's not BOA's job, how are we to keep track of all the agreements YOU make with the companies YOU do business with (we are not mind readers. ) We don't assign each employee at BOA one account to monitor all day long. There is no way for us to do that.

And don't yell at a CSR for following policy and procedures. We are only doing our jobs and if we go against it we wont have a job, and like you we have families that we are supporting. I know that I do the best I can for ALL my customers when they call me and will go above and beyond to get things done right the first time but I do have limits and I most follow company rules or I wont be around to do anything, just like any job there are rules set that we all must follow. Besides try to imagine what it is like for us. All day long people call us and yell and swear (very vulgar words) and threaten us because once again they bounce a check because THEY didn't write down in their check what THEY have been spending, and are screaming it is our fault THEY cant balance it and how dare we charge a fee for those 6 bounce checks. Then we go home after being yelled at all day to screaming kids, bills that need to be paid, and a house that needs to be clean. What a fun day for us.

Also if people would read the stack of papers you get when you open your account and ATM cards you would see that it state that if you continuously overdraw your account or leave it at a negative balance for a long period of time that we will close the account, so don't blame us if your not capable of the responsibility it takes to have a checking account and the privilege is taken away from you.

As far as the on-line banking, automated phones service, ATM machines or even customer service they are all just tools to assist you with knowing what has come in at the moment you are looking at the acct. There is no way for a computer or person to know what items you still have outstanding, We don't put microchips in your checks, but since it is YOUR money and YOUR checks you know what you are spending, so use the tools we provide but keep your own records too.

As far as holds on your deposit there is a federal regulation call REG. CC that states whenever you make a deposit it is subject to holds. And depends on 3 things, 1. is the deposit cash (will have no hold) 2. Is it a local, non local check, 3. and is it over $5000.00. If it falls under any of one or two then expect a hold. Again this info is provided to you in your ACCT disclosures if you as an adult choose not to read that information provided to you than its not the banks fault but your own.

And Bank of America really does appreciate and value each and every one of their customers, but we cannot condone abusing your accounts. We will treat all customers with respect but since we are human to, try given the customer service reps some respect to, be amazed how much more of a nicer experience you could have if you didn't swear at people. Well, I have said what was on my mind and thank you for hearing me.
Posted by flashrock on 2006-05-17:
i am aware of boa practices, 5 charges come in boa will bounce the largest one first, then proceed to bounce the smaller ones... in which all of the smaller ones could of been paid and only 1 nsf charge would apply on bouncing the largest one.... they need to deduct by the order the charges were made, not by how boa can make the most $$$ by manipulating the order... i also keep an excel register and mine is accurate to the day i made the charges... meaning i had money in my bank when i used my card.
Posted by Unhappy Camper on 2006-06-17:
I've had the same problems with BOA. Once I lost almost an entire paycheck to overdraft fees...including one for an ATM withdrawal from a BOA machine, for which I had adequate funds at the time! Why wouldn't a cash withdrawal be considered a real-time debit?

I went to my local branch to complain. The rep with whom I spoke tried to explain their convoluted "largest to smallest" transaction listing to me, including the "reason" (I use the term loosely) why some transactions "disappear" online only to reappear on the online statement after they've hit. When I told him that it just didn't make any sense, he himself said, "I admit, it is a little hard to follow." He followed that by saying that I should balance my checkbook on paper and not count on BOA to keep track of account activity chronologically.

I wouldn't have a problem with that if BOA weren't always pushing their "stop your paper statements" campaign. Yeah, right! The way transactions appear as pending on one date, then vanish, then reappear in some arbitrary order? NO WAY! It's like letting the fox guard the henhouse. A paper trail is the ONLY means the consumer has of proving a dispute. Don't give away all the power to the bank!

I have direct deposit and a lot of automatic payments through BOA, which I now keep track of scrupulously. I also make sure to keep a fair chunk of extra change in my account so I won't be blindsided by penalties for small charges I have forgotten. I have opened other accounts at smaller banks since then, and I hope to be Bank-of-America-free in the coming months!
Posted by taviles on 2006-08-24:
Their system is very bad business for all of us. I can have a charge on my bank card on a Thursday morning lets say 8.00 and a deposit at ATM of 300.00 CASH, on Friday for 15.00 and 6.00 and on Saturday for 22.00 and 50.00 and by Tuesday morning they will appear in order from highest to lowest on my stated and not by transaction date and the deposit will appear last.


How convenient for BOFA...

Over 48hrs to clear a cash deposit...
Posted by sloshan on 2007-06-22:
I thought I would give you some peace of mind: Bank of America treats the rich the same way. My mother was left destitute after Bank of America locked her out of her own trust. They never returned phone calls or responded to letters and left the situtation unresolved until her death 3 years later. I've seen reports of many other Trust and Investment clients treated the same way. BofA is incompetent, unethical, but is an equal opportunity gangster.
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Bank of America Customer Service SUCKS!!!
Posted by Court on 01/19/2006
FORT WORTH, TEXAS -- I'm really sick and tired of calling the Bank of America customer service # and having someone I don't know have access to ALL my personal banking information treat me like a 2 year old when I'm being nice and simply asking questions regarding my account. I'm tired of being talked to condescendingly as if they never make mistakes with their money. I want to jump through the phone and stomp on their face!!! I know each time I politely ask about certain policies that the other person on the line is passing judgment because I have a returned check for 125.00. PEOPLE make mistakes and because of the policies, they will end up paying. Customer service representatives talking with a cocky tone to CUSTOMERS does not make an already frustrating situation any better. My main complaint is not about policies and how Bank of America screwed up my account. blah blah blah blah blah...because I take full responsibility for my mistake, as I am ONLY HUMAN! My complaint is the way customer service treats people. I never think to get the persons name and file a complaint, again...my fault. It's not fair that they can see so many pieces of your personal information and treat you like scum.

I already feel stupid calling to ask about my account when it's my mistake to begin with. I don't need to be talked to like a child. It's not like I make mistakes like this ALL the time. They can be nice and answer customers questions with a sincere and sympathetic tone, even if they don't feel sincere and sympathetic. I made a mistake, but I AM STILL THE CUSTOMER AND WITHOUT US, YOU WOULDN'T HAVE A JOB!!!
     
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Posted by ejack053824 on 2006-01-19:
Your just a shyt kernel to Bank of America...they make billions with commercial/corporate accounts. That's why I would never bank with them.
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theft on a ATM deposit
Posted by Genina on 07/22/2005
RIVERSIDE, CALIFORNIA -- On May 19, 2005, I deposited $4630.00 Cash late at night in the ATM machine outside our local branch. (Stupid thing to do!) I also deposited that same night two checks each worth $1000.00. Total deposit that day was $6630.00. The next day I went on bank online around 6 p.m. to pay some bills, thinking I had my money in the account posted already. Online said that I had only deposited $2430.00 total the day before. Which infact I deposited $6630.00. I right away called the 800# to find out what was going on. I figured I could reach someone there because customer service closes a little later. Any how the rep said that they deducted $2200.00 from what I keyed into the ATM machine. She said I only had $2430.00 in cash that I depostied not $4630.00. I went crazy! (Can someone please tell me how someone can miscount a large amount like that?) I told her that I knew for a fact how much I had in that envelope. My husband and I own our own business and every night when we close we count the money and enter the amount in our ledger. We recounted the money in the car so I can write on the envelope how much I had in cash that I was going to deposit. My husband was there when I did that. That night we went to the bank to deposit because I had some bills to pay. I also asked her about the two checks why they weren\'t showing that I had deposited checks also. I did inform her that it was two different transactions. She did not show no checks. She transfered me to the dispute department. I told the dispute department what was going on. They entered a claim in for the checks. And they entered a claim for the $2200.00 that was missing from my account. The rep said that they will be mailing me a form that I have to sign and fax back. I never received a form. The next business day I went online again to see if any chances were made. It posted that they found my checks. I called the dispute department to ask about the cash dispute not about the checks. I did tell them that they found the checks. But for some reason they re-entered the claim again for the checks and the cash. I don\'t know why when I was just calling to get status only. Keep in mind every time they enter a claim they give you a temp credit until claim is resolved. I knew about the first credit when I entered the claim the first time but, the second time I did not know. I told them that I had too much they over credited us on these claims. A day later they sent me two letters, one was for the cash dispute and it said: \"After carefully investigating this claim I came to the conclusion that they\'re is no bank errors, and your account will be deducted $2200.00 that was credited to your account!\" and on the checks dispute, (which I don\'t know why they\'re was a dispute out there for it in the first place.) it said: \"After investigating this claim carefully, I came to the conclusion that we over credited you for these checks and we will be deducting $4000.00 from your bank account.) How in the world can they figure that they had a conclusion in less then a day, because I received the letter two days after entering the claim the first time and the date on the top of the letter had the same date I spoke to them. It takes awhile, a day or two to get the mail. Keep in mind they credited us twice for these checks but in the same time they really did not put the actual $2000.00 from the checks. So, basiclly they were going to take the $4000.00 that they were over crediting us on. (I understand!) I don\'t understand were is my actual $2000.00 from the checks? I called once again. (2 hours again!) They finally realized what was going on and credited me my $2000.00. That was fine and all but where is my other $2200.00 cash that I actually deposited. They ended up deducting that from my account. I called and asked them what was going on. I spoke to a Ray in dispute department last and he informed me that they\'re is nothing he can do anymore because they entered the claim already and dispute department closed the case. I was transfered to a manager, which did not want to help me at all, she told me that I have to write a letter to National Debit Card and explain my story. I faxed them four days ago and I still have not heard a response. I have no other choice but to take this to court. I will no longer deposit cash in the ATM again. I will be closing this account. Bank of America is the worse bank ever. I had a account with Washington Mutual and I never had this problem before. I will be returning to them. $2200.00 is alot of money to just let it go. We work hard for our money and meanwhile B of A just keeps taking money out from our account for NSF fees because now we are overdrawn $3000.00. We don\'t know what to do. We do not recommend Bank of America to anyone. They reputation has gone down alot for stupid things like this. We feel strongly that one of them must have taken the money and pocketing it. How else do we explain an explaination like this.
     
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Posted by DavidD on 2005-09-21:
Internal theft is a big problem for companies these days. Bank of America seems to have found a way to avoid the losses by passing the cost off to it's customers.
Posted by kingmd75 on 2005-11-19:
I'm sorry you had to learn such a hard lesson about depositing cash into an ATM.
Posted by holycrap on 2005-12-06:
i believe you its happened to me also, there are some fn crooks working in the banking industry. supposedly 2 employees count deposits but if they are in on it together...their word against ours,
never deposit cash in an atm only checks.
Posted by holycrap on 2005-12-06:
forgot to add bank of america sucks ass. hope they go the way of ATT.
Posted by WAMU Hater on 2007-05-03:
I just had the same thing happen to me at WAMU in Temple City, Ca. They are thieves also. This happened to me last year and they refunded my money two weeks later with no apology. This time they insist it was my mistake and that is impossible!! STAY AWAY FROM WAMU ALSO!!!
Posted by llamas79 on 2008-09-05:
I feel your frustrations! Recently I deposited 1,650 dollars in cash at 10:30 p.m. at my local B of A ATM on a Friday night and some how I was only credited 165 dollars. How they got that amount, I really don't know because I only placed 100's and 50's in the envelope. I went through all the trouble of filing a claim to only be told that basicly I never deposited the amount I claim I deposited. I was pretty bummed... If any one out there knows how to resolve an issue like this please share, I'de like to know.
Posted by jrbrook76 on 2009-03-27:
I'm sorry but as a business owner, I would think you'd be smart enough to make your deposits at the counter. Obviously, if you know you put the cash in, it's not totally your fault, but it's not very smart to put such large sums of cash into an ATM machine. Have you ever seen some of the losers that work at bank branches?
Posted by BokiBean on 2009-03-27:
What a mess! I feel bad for you..once the complete incompetancy settles I feel like its going to be your word against the banks, and that ain't good.

Please consider a credit union and no cash deposits without an immediate receipt from a teller.
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Class Action Lawsuit Against Bank Of America Anyone?
Posted by Hatecrooks on 03/17/2009
THANKS TO ALL OF YOU WHO EMAILED ME YOUR INTERESTS, CALIFORNIA -- FILE FTC COMPLAINTS HERE information is at the end of my review:
Well, what can I say? After having experience it for myself, I wish that I had done a quick net search BANK OF AMERICA RIP OFF and read the thousands of Americans that have been reamed by this institution. I would have taken my small business bucks elsewhere! Within the roughly six months that I have been with this 'bank', I have authorized under 5 checks. In all fairness, I have bounced one of them because of a deposit that was made and 'held' by BofA conveniently until this item bounced and I was assessed a fee. However, BofA has managed to rack up a whopping 1700apx in fees and I do not even know from where these are coming. I have payroll and expenses and so I opened up another checkings account in order to pay these people and EVERY dollar placed into this account, BofA takes and puts into the other EVER increasing in fees account! Now, they are going after my unattached personal bank savings accounts?? My business accounts are attached to my EIN # and my personal savings are attached to my social security #, I called and confirmed that they were in fact unattached (recorded the conversation--always record your conversations with BofA) yet they persist with stealing this money from me!! Bofa has even gone so far as to change my personal accounts into business accounts! I have proof, their own proof, that they have done this!! So, now, I am sustaining damages and may have to close my business and go on welfare to pay my rent...SHAME ON YOU BofA. If you cannot get 'Stimulus' money, it is not right for you to steal it from the blood and sweat of hard-working Americans...SHAME OF YOU BOFA.

ADDENDUM:
I believe that I will file suit (small claims or other), file complaints with the BBB, file complaints with the consumer departments within the Federal and State governments, alert President Obama that he also needs to be 'pissed' off at predatory banks such as BofA (not just AIG)...

I found this information from another poster (whose post has somehow become 'unavailable'...hummm? Oh well, until I am censored, file banking complaints here:
(enough complaints will bring action)

Office of the Comptroller of
Currency
Customer Assistance Group
1301 McKinney St., Ste 3450
Houston, TX 77010
1-800-613-6743 or email: customer.assistance at occ.treas.gov
COPY TO:
FDIC CONSUMER RESPONSE CENTER
3245 Grand Boulevard, Ste 100
Kansas City, MO 64108
Fax #703-812-1020

BTW:
The poster below, has been quoted as posting I LOVE BANK OF AMERICA! Every single post that he/she has posted has been gleaming towards bofa and others (all that I have read)...Hummmm. Can you spell paid t r o l l?? Online Reputation Management Companies are pretty good at what they do, guys. Read all of the comments-those of the below poster and those of his comrades as well as others who have had more real experiences with bofa and other institutions.

     
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Posted by Soaring Consumer on 2009-03-17:
Oh, this is definitely predatory.

You will need a lawyer, because this is massive banking fraud that BOA is committing.

Voted helpful.
Posted by Slimjim on 2009-03-17:
Posted by Slimjim on 2009-03-17:
You should be on the phone with them constantly until you do know where the fees are derived from. At that point, you can decide if retaining council to litigate would be prudent.
Posted by Anonymous on 2009-03-17:
There is no fraud here. The poster admits to bouncing a check. Probably more than one... probably more than twenty. What is needed is an accountant type who can sort out his accounts and get them in balance. I would also suggest making an appointment with the branch manager. Explain that you're in over your head with this problem and see if they will work with you to resolve this.

Once that is done, keep your personal accounts separate from your business accounts. Banks have a right of setoff, and they can take funds from any account on which you sign. Always a good idea to have them in another bank.
Posted by Slimjim on 2009-03-17:
Solid advice Ken.
Posted by grandma005 on 2009-03-17:
Ken is right! Only have one account with each Bank. I learned this the hard way.
Posted by Soaring Consumer on 2009-03-17:
Here is the problem, he is not being told what the fees are for and why the fees are still increasing and why they changed his account types and linked his accounts without authorization.
Posted by Anonymous on 2009-03-17:
You j/k about sending a bomb to your local branch? I'm sure the Feds will j/k when they haul your butt to court and prosecute you.

I am not a fan of BoA at all, but Ken got this one right. The bank is not comitting fraud here, it's you that's comitting fraud.
Posted by Slimjim on 2009-03-17:
Soaring, do you really believe the bank is charging $1,700 in fees and actually not saying why.
Posted by Anonymous on 2009-03-17:
SC, you're only reading one side of the story here..a bank cannot arbitrarily change a person's account type. If this were the case, this person would already have retained an attorney and gone after them for fraudulent practices. A bank can however take funds from one account to cover fees in another account, as previously explained it's called a right of offset. It doesn't matter if one is a business account and the other is a personal account, as long as the name is on both, it can be done.
Posted by Soaring Consumer on 2009-03-17:
There are indeed many holes in the story that need filling:
"I have bounced one of them because of a deposit that was made and 'held' by bofa conveniently until this item bounced and I was assessed a fee." How long was the deposit held? What type of deposit was it? (cash, check, etc)

What it seems to me is that they are just adding fees on top of fees on top of fees on top of fees, yet what nobody knows is that if these fees are actually legitimate or not. This definitely seems completely separate from the bounced check fee. Right of offset is understandable, but if the money is just being thrown into something I will title "an illegitimate void" then I would consider it fraud.

And according to the OP, the bank did arbitrarily change his account types.


As far as I see it, I usually assume that everything posted is true until proven otherwise, especially since he claims to have proof.
Posted by hatecrooks on 2009-03-17:
Ok. Well it seems that I have taken my break at an appropriate time. To clear up so things: the ONE check that was bounced was bounced with a deposit that covered the amount 6 times over-however it was a check that was deposited. I have several accounts with the crooks opps I mean with bofa and when the fleecing started with the account that amassed to 1700, I was told that electronic debits, etc were causing the fees--however, they bofa would not render much information on these accounts save a couple of toll free #s for which I could never reach anyone and phone calls were not returned. Now, I was told by our friendly bofa rep that access to that account would be blocked for me. It was not and the charges (8 at one time) continued. My company accounts were under an corporation and my personal accounts were under my ssn. An corporation is a legal and separate entity so attaching my personal assets should not have been an automatic at-their-discretion thing. I had not since sought counsel because I wanted to believe that we could handle the situation at this level without my having to get the FTC, the BBB, the Federal and State Consumer Protection agencies, and legal counsel involved. However, it seems, that this will have to be one fought in court and/or the court of public opinion. A quick net search and you will see that I am not the only victim of bofa.

P.S.
To the ones responding who, clearly have been hired by bofa, to monitor their online reputations, nice try. You are obvious.
Posted by madconsumer on 2009-03-17:
ken, spot on as usual. best answer!
Posted by madconsumer on 2009-03-17:
by the posters rehetoric reply, it shows they need not have a bank of america account.

"P.S.
To the ones responding who, clearly have been hired by bofa, to monitor their online reputations, nice try. You are obvious."

ever heard of satified customers??
Posted by hatecrooks on 2009-03-17:
"Ever heard of a satisfied customer?"...

Not with bofa yet.
Posted by Anonymous on 2009-03-17:
With all the alternatives available I for the life of me don't know why anybody would risk doing business with BoA.
Posted by old fart on 2009-03-17:
"send a mail bomb to your local Branch"...???

That's not a joking matter bud!

(I assume admin has already taken note of this...)
Posted by Anonymous on 2009-03-17:
old_fart -- After you turn this OP into the site admin why don't you forward a copy along to the FBI. I'm sure the boys at the bureau will get right on this one.
Posted by old fart on 2009-03-17:
I'm pretty sure admin has already read this one crabs.. they don't need my help...
Posted by Anonymous on 2009-03-17:
"My company accounts were under an corporation and my personal accounts were under my ssn. An corporation is a legal and separate entity so attaching my personal assets should not have been an automatic at-their-discretion thing."

hatecrooks, it would greatly benefit you to read the T&C of your agreement with BoA..they can and do exercise their "right of offset"...if your name is on both accounts that all they need. It doesn't matter that one is a business account and the other a personal account.

There are many posts here about BoA's shady ways of posting deposts/credits that cause the most amount of NSF's for their customers, that I find apalling... but I think in your case, based on what you've told us, that there may be a bigger issue here of understanding how managing an account, or multiple accounts, works. JMHO of course and I am thankfully not a BoA employee.
Posted by Slimjim on 2009-03-17:
OF-correct
hatecrooks-incorrect. I'm not saying it won't happen, but I'm like mad and have never had a problem with Bank of America. On a corporate level doing business with them, they aren't my favorites when it comes to their protocols, but using them as for credit card and personal accounts, has been almost pleasant for me.
Posted by Labrynthfire on 2009-03-17:
If you have trouble paying your bill don't just not pay it. Call them and discuss what can be done. I see to many consumers violating their end of a contract and blaming the bank. You also should not have been doing business banking with personal accounts. I have a BoA credit card, mortgage, saving and checking accounts...never had a problem.
Posted by hatecrooks on 2009-03-17:
Old?? I am probably younger than you, old fart...just for the record, we 'kids' call j/k JUST KIDDING. One who is serious wouldn;t post it they would do it....Anyhow, ok so your advice is to read the fine print before dealing with bofa. It must have been really fine because I did not notice this clause in any of the paperwork that I received. Maybe it came with the paperwork that was sent to me one week later in my 'welcome' package? Now, for ACTUAL consumers on this bulletin, beware of bofa. Do not just read my post, do a net search on this bank and any other bank. How you bave behaved towards old customers determines how you will behave towards future customers. The choice is yours. For the paid bofa, etc, trolls...how much do they pay you? Just curious.
Posted by Anonymous on 2009-03-17:
hatecrooks -- Honestly dude why don't click on 'Edit Review' then delete the 'mail bomb' part out. It adds no flavor to your complaint.
Posted by old fart on 2009-03-17:
Hatecrooks.. it was wise of you to remove the bomb reference.. smart young man there!
Posted by Slimjim on 2009-03-17:
1. first, lose the tude and the accusations about shills and BOA employees HC. All rebuttals here are common sense replies and show no inclination of BOA partisanship. Credibility really takes a dive when posters start that "you must work there" cr@p simply because they disagree.
2. I think you hit it when you said do a search on this OR ANY other bank. Fact is, all banks have tremendous amounts of complaints, no matter which one you review. Simple numbers in customers accounts for a lot of that.
Posted by hatecrooks on 2009-03-17:
Labyrnthfire...I was not doing business with personal accounts. Again, my personal accounts were kept separate and not utilized by me for business usage. The additional business account was to be used for business expenses. Bofa took money out of my personal accounts. I have no problems paying my bills, but the balance was growing so fast because of fees assessed by the bank. All they would provide me were toll free #s that were useless. Now, I am going back to work...so I can pay bofa so more bank fees...
Posted by hatecrooks on 2009-03-17:
Thanks for the advice, Slim. It just seems a little suspicious when a poster only has glowing reports about everything and on every bulletin, somewhat. Most consumers would not take this much time to comment on a positive experience--I mean litigate as if their life and their commission depended on it. I believe in difference of opinion, but be truthful. If you are a paid poster, state so. If not, post away, however, if it comes across as personal (or, vested interest), it probably is.
Posted by hatecrooks on 2009-03-17:
slim,
btw, I do not have an attitude and do not want it to come across this way. I am actually pretty calm, smiling (b/c I am already problem-solving) and pleasant as usual. Thanks.
Posted by hatecrooks on 2009-03-17:
COMPLAINTS:

Office of the Comptroller of
Currency
Customer Assistance Group
1301 McKinney St., Ste 3450
Houston, TX 77010
1-800-613-6743 or email: customer.assistance at occ.treas.gov
COPY TO:
FDIC CONSUMER RESPONSE CENTER
3245 Grand Boulevard, Ste 100
Kansas City, MO 64108
Fax #703-812-1020
Posted by madconsumer on 2009-03-17:
bank of america is for people who can manage a positive bank account. all others need to use a credit union or a tin can and matress.
Posted by hatecrooks on 2009-03-17:
CRM/SEO...CRM/SEO...CRM/SEO...Reputation Management Company/Search Engine Optimization...I have been wronged by this institution and I am STILL willing to hear all sides! Any person who is locked into one position without flexibility is either fixated or on the books. There are options for those companies and company reps who want to post their responses...not on the BB posing as a consumer like a wolf in sheep's clothing leading real sheeps astray.
Posted by hatecrooks on 2009-03-17:
"
madconsumer (03/17/2009)...all others need to use a credit union or a tin can and matress."

At least your money would be safe from legal bank robbers (banks) and will earn the same interest. Hey, a tin can might be America's answer guys!!! Maybe we can,individually get some 'bail out' money to stimulate our economy!! lol
Posted by madconsumer on 2009-03-17:
i earn interest, do not pay over draft fees, have no hidden fees, my deposits are available in a resonable amount of time. as long as i have available balance, it does not matter what order my debits are made. i do not count on an immediate deposit to cover purchases i made.
Posted by livefully on 2009-03-18:
thanks for the info. i agree send the president our concerns he said he wanted to hear them. maybe if they get enough compliants Bank of America will finally have to help the people that keeps them in business. If we are giving them money to hand out to people why are they not doing it. what are they doing with the stimulus money they got hum.
Posted by CrazyRedHead on 2009-03-18:
I wish I would get paid for posting good things about BOA or any other company.
Posted by hatecrooks on 2009-03-18:
You are welcome, Livefully. Banks are a good and necessary element, however, fairness and good business practices which consider the Goodwill element must be implemented into their policies. Otherwise, greed runs the show.

CrazyRedhead, if you want to get paid to post good comments you can sign up with any Results Management Company or Search Engine Optimization company that has available openings and that you meet their individual requirements.
Posted by chacoatah99@yahoo.com on 2009-03-22:
what good is $78.00 going to do when they stole over $4000.00 from me in this overdraft thing the problem that I had two accounts that were linked with bank of america and the fact that they had overdraft protection on them didn't mean anything at all. The saddest part of it all was it was opened by the bank of america MANAGER herself in rincon ga it took me months to find it, being a single mom of three i worked 15 plus hours a day and did not have internet access to my account. when I did discover it I confronted the bank manager her response was "I can't do anything about it you should have kept better tabs on your money" which was precisely what I thought I was paying them more for, is it not? not only did they close my account, but they reported me to the credit bureau preventing me from EVER having another account with anyone!! Then to top it ALL off they had the audicity to send me a bill trying to say i owed them more. Nobody at the company would do anything always telling me someone would be contacting me of course that never happened. I do till this day have all the proof to validate these claims anyone that has any advice or similar problems please advise...
Posted by hatecrooks on 2009-03-23:
A family member of mine was conversing with our neighbor and the same thing was done to her son...predatorial fee practices, etc. When I met with a representative at the bank, I could hear the conversation of another bofa customer...same problem...overdraft fee charges where there should not be any...I believe it cost under $20 to file a small claims court lawsuit in most states....Maybe everyone who is being robbed by bofa should file suit in order to get their fees returned??
Posted by grandma005 on 2009-07-17:
Chase taught me a lesson again. They took a Bill payment out of another account that I did not have enough money in and charged me a NSF fee.
Posted by armywife74 on 2009-09-22:
I have had an account with BofA for a few years and never incurred a problem with them til Jan 2009 when I started getting these so called "overdraft fees" on my account when in all actuality my account never went into the negatives. I have recieved a refund for only two of the many fee's they have charged. When I contact them in regards to the matter of charging overdraft fee's when my account never went into overdraft, they give me the so called "manage your money spill", "make sure you have enough in your account", etc. They inform me that the reason my account was charged overdrafts fee's was because of an authorization that never left or cleared my account for 2 days later and so once that authorization was placed, my account went into overdrafts, thus triggering an overdraft charge. But at the end of that same business day, my account was not in the negatives, never in the negatives all day. They also informed me to go by my record of items coming out of my account and my record of my account balance, that I could not rely on their "account balance" that I was given online, over the phone, or via ATM. So if I can't rely on my balance on the internet, over the phone, or via ATM to be correct, then how do I know that they are correctly charging me overdraft fee's when infact according to their own bank statement I recieve in the mail, shows my account was never in the negatives. How is this a rightful charge? If an authorization is placed on my account, and if you read the fine print on their authorization information, it states that they can charge an unspeicified amount since they don't know the correct amount until the retailer or merchant sends the order for the money. So they can charge me for an overdraft fee because of an authorization for money that never left my account til days later. Does not make sense to me. Is it legal? Where does the money for these authorizations go if the money doesn't leave my account for days? If the money is not immediatly taken out of my account, how can they say an authorization made my account overdraw there for charging overdraft fee's for items that cleared my account that day and when my account clearly states via bank statement it was never in the negatives?
Posted by armywife74 on 2009-09-22:
Ok lets put it another way for you so called "perfect" customers who have never had a problem with BofA. How can an authorization for an "unspecified amount" (remember BofA clearly states they don't know the correct amount for the debit til the merchant sends a request which could be days later) trigger an overdraft fee when in all actuality the bank doesn't know the correct amount of the debit they are authorizing? How can you take money out of my account for an authorization that doesn't have the correct amount on it (for example, a resturant ticket, waitress processes your card for the total amount minus tip, you then add the tip to the amount authorized and then the merchant gets the money several days later)and then tell me that this authorization triggered an overdraft fee for two items that cleared my account on the same day. How can you give an authorization for money when you don't know the correct amount of money coming out of the account for that specific transaction? How can you place a hold for an authoriztion if you don't know the exact amount? I could have enough in my account to cover all the transactions and the authorization could be $1 more than the actual amount of the debit and trigger an overdraft fee when in all actualality, there was enough in my account to cover all debits, but because the bank authorized more money than what the authorization was for, it triggered an overdraft charge. Is that not the banks fault? Not mine? It doesn't matter what's on my registar, the bank doesn't go by my registar, they go by their computing system which supports the online banking, phone inquiry, and ATM inquiry. So if I shouldn't go by my account balance online, via phone, or ATM, then why should I believe they are charging me correctly for overdrafts if their banking system is faulty and doesn't give the correct balance? If I have a discrepency in my account, which method do you think the bank is going to go by, their bank statements or my registar. Therefore, it's pretty much useless to have the registar if it's only for my accountability and not the banks. So if everyone is stating it's the customer's fault that they are charged overdraft fees, explain to me what the heck the registar has to do with my account balance in the bank when my balance on my registar is different than what the bank is telling me I have in my account and what is and what's not been taking out of my account. What happened to BofA policy of we won't take the actual money out of your account until the merchant request the specific amount and the item clears your account and we'll only allow them to authorize $1 instead authorizing unspecified amounts since the bank does not know what your true debit is until the merchant sends in the request? Everyone has an opinion but if you look online at the many many bad experiences that customers are experiencing from BofA and especially after the whole Merrill Lynch/BofA merger and BofA paying billions of dollars in bonuses illegaly, then that should tell you something about their banking procedures.
Posted by Holdupamerica on 2012-03-01:
this gives a hole new meaning to tern to bank robbery and adds new respect to Robin hood, billy the kid, and the next in line to stand up for American people.................
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Outrageous Fee Charges
Posted by Lynnemarjen on 01/10/2008
TUCSON, ARIZONA -- I am going to be very excited to close my Bank of America account. They should be shut down. What they do with fees is criminal. I made a deposit to my account - covered the amount. Didn't receive the alerts as promised and got charged enough fees to take my entire paycheck.

I now have no food on the table for 2 weeks. When I explained to them and asked for assistance they reviewed my account and said no.

I don't know how people work for them.
     
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Posted by Anonymous on 2008-01-10:
What were the fees for? We need more info, here...Did you have fees tacked on for going over your limit?

Posted by Anonymous on 2008-01-11:
The usual chain of events is to make the deposit first, then spend it when it is available to draw against. Not spend it first then make a deposit to cover it. That guarantees fees.
Posted by Anonymous on 2008-01-11:
I hate these fee's. They hit the people who can least afford it. It would be easy for me to wag my finger and say I've never gotten an OD fee but I realize I've been very fortunate in my life and my checking account reflects it. At times I'm not very diligent or responsible with my accounting... heck, I've gone months without balancing my account or even looking at the balance. I also realize there are many people who didn't have the same advantages that I did and it makes me sick to see those people constantly financially raped by banks, credit card companies and who ever else sees the working poor as easy marks.

Oh well it's not me; I'm better than that! Why should I care, right?
Posted by moneybags on 2008-01-11:
Maybe they have to charge the fees so they can afford to buy Country Wide Mortgage
Posted by Anonymous on 2008-01-11:
Stew - agreed. Everyone should be responsible but there should be some limits on the fees that pile up after one mistake.
Posted by GothicSmurf on 2008-01-11:
I've heard that banks extend OD fee's as a courtesy to the customer instead of getting declined when trying to purchase something. Part of me thinks it's total BS- I'm sure that if someone bought a $1.50 soda they didn't have the cash for they'd rather pay a total of $36.50 to save them from the "embarrassment".
Posted by Principissa on 2008-01-11:
Gothic, I would rather have my card declined than have to pay almost 40.00 for a small purchase. Embarrassing yes, but if it saves me from having to pay those huge OD fees, than I'm for it. I'm not saying that as a way to get out of balancing your account properly, but it will teach people to stay within their means if they have problems keeping track of their accounts.
Posted by Anonymous on 2008-01-11:
I think the fees should be high. If they are low, then it is almost encouragement to keep overdrawing. If you know the fee is $30, it is gonna be more incentive to not take more than you have. It's plain and simple that you are taking money that doesn't belong to you. You should be penalized, and the penalty should be strong.
Posted by Anonymous on 2008-01-11:
Not all debit card transactions are created equal, i.e. not every transaction gets an immediate authorization... but... the bank is required to pay it whether the money was there or not. The moral of the story is that if you use a debit card and there are insufficient funds, you'll get charged. It is solely the end-user's responsibility to ensure that funds are available when that card is used.
If you were writing a check, you wouldn't expect someone to tap you on the shoulder and remind you that there aren't funds to cover that check, and you'll get a fee. You should just carry that same philosophy into every debit card transaction you do.
Posted by whiptedo on 2008-01-13:
Do you know that I've been able to get back I think just about every one of my NSF fees w/Wachovia and I love them. they are soooooooooooo understanding...if you don't get the answer youre hoping to hear either hang up and call back to get someone more understanding or ask to speak w/ the manager and then call corporate. They'll say they don't have the phone number but do whatever you have to to get it!!!! It works and you get your funds back!!!
Posted by PolishGirl on 2008-01-17:
Bank of America will not charge you any FEES if you have enough money in your account to cover your transactions. Here is a tip for you: SAVE your money, then you have money. It is not the fault of Bank of America. Bank of America holds your money, it is your responsibility to manage it, aka check register.
Posted by squeekyHinge on 2008-01-31:
Someone's gotta pay for their acquisition of Countrywide.... oh wait a minute!!!!.... Where all paying for the sub-prime mess these banks have gotten themselves into one way or another aren't we?
Posted by rojerdojer on 2008-02-06:
I like the way everyone jumped on the slam wagon here. Maybe that is not really the issue at all. The letter is pretty unclear what really happended. I think slamming someone for bad money handling is not the right approach here. Asking for clarity is more in order. If you have any long term in depth experience with B of A, they are really sneaky and tight, and you know what, ALL banks are like that.
Posted by braxdd on 2008-02-10:
Why would you elect to pay those idiots before buying food? To keep your good credit in tact? If every person who gets an undeserved increase told them to stick it, you're not going to pay it, then they would either have to lower it or go after every person they screwed. You know where the problem really is...credit scores They all know they got you by the goods because everyones so worried about their score.
Posted by lasko on 2008-04-09:
How Does BOFA get away with creating pending transactions for cheks that already cleared. I found this when I wrote a check for 4,000 and two days later withdrew cash to see my balance 8,000 lower not 4,000. When I went on line there was a pending teller transacition for 4,000 PLUS the debit for the check clearing a day before. When I called all they say is wait a day and the pending transaction will clear and put the money back into avaialble balance. But while it is pending they hold it. I had a nother check a week later and tracked it. they do the same thing. Check clears then a pending transaction posts for a day deducting the same amount from your balance and then restores it a day later. I can't beleive it si legal.
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site key
Posted by Beegee on 01/26/2006
PHOENIX, ARIZONA -- I have been with bank america for 27 years and have not any problems until now. The bank has required everyone who online banks to sign up on the site key for security, which they claim is award winning program, well we have been on it for almost a month and it is now down for the second time. A message come up when you try to log on and tells you to call a number to get the site key reset. The first time my husband called at night and it took 1 hour of waiting on the phone to get to talk to a human being. Today 1/26/06 the site key is down I called to request a reset and after waiting not to long (10 minutes) and answer a lot of questions about our account and me I was told I could not request the reset, even though my name is on the account,
that my husband, who is at work, would have to do it because part of his ss number was used as the login number. So now I'm stuck without onling capablities until my husband comes home and hopfully does not have to spend to much time on the phone to get the AWARD WINNING SITE KEY reset.
     
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Posted by Anonymous on 2006-01-26:
Look I couldn't sleep at night before the BOA site key. I was afraid somebody might, ah.. I'm not sure what I was afraid of but since BOA instituted the site key I have the serenity of a twelve stepper on the thirteenth step. Thank you BOA!
Posted by KenPC on 2006-01-30:
I too find teh Site Key a little cumbersome... but... you have to understand that all banks are being mandated to have a higher level of validation for online transactions. BoA is the first to market with a solution. Compared to what some of the other banks are looking at, this one may turn out to be a blessing.

Whatever a bank chooses, to comply with this new law, it won't be pretty.
Posted by meinnj on 2006-04-25:
I don't mind going through procedures designed to protect my identity, etc., but ONLY IF THEY WORK! Bank of America's Site Key doesn't. Every single time I try to access my account it tells me to call and have the site key reset. I went through it with their rep to see if maybe I was doing something wrong. No, it's them. And each time they assure me it's fixed. And then next day I can't access it again. It is VERY frustrating!
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CLASS ACTION FOR TRUST MISMANAGMENT BY BOFA
Posted by Sloshan on 06/22/2007
NEW YORK, NEW YORK -- In 2003, Bank of America cut my elderly mother off from her Trust for reasons I now know were unsubstantiated and untrue. In fact, one of the reasons BofA cited was that she was better off on Medicaid, which would have forced her into a state run nursing home. Over the next 3 years, they refused any attempt to remedy the situation leaving my mother destitute until her death in 2006. At the same time, her Trust was accumulating money and BofA was taking fees. During that time I was helpless because no lawyer would take a case against such a powerful institution without a huge retainer ($30,000-$50,000). After my mother's death, BofA tried to take thousands of dollars in additional fees to close the Trust and walk away. Out of grief and frustration, I began to fight them Pro Se until a law firm came along that was well aware of BofA's bad history and agreed to take the case. This was nothing short of a miracle. We are currently suing Bank of America in a class action suit for failure to fulfill their fiduciary duty and mismanagment. If you believe you have had similar problems with Bank of America for mismanagement of a trust, investments or pensions, you may be able to help our case and get representation for your case. Bank of America relies on bullying tactics to keep these cases out of court. Let's stop Bank of America and its shareholders from making money on pain and suffering. Post a response to this review or e-mail me at redredriding@aol.com. Note: In response to many concerned e-mails: my case is not part of the class action suit. The lawyers filed the class action because they believe there are dozens of other victims with no way to get satisfaction. Hopefully, all the hard work necessary to win my mother's case won't go to waste.
     
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Posted by adzidek on 2007-06-22:
Wow, tackling a major bank - good for you! Please keep us posted!
Posted by SherryH on 2007-06-22:
This bank majorly sucks. I had a credit card through them and it was nothing but a big fat pain in the hiney. I wish you all the luck in the world.
Posted by Slimjim on 2007-06-22:
Why oh why did you file it as a class action?? It sounds like you may have extreme monetary engorgement claims against them on behalf of your mother. Now if anything is won or settled, you'll be splitting the award with thousands of others who basically rode your suit's coat tails. Lawyers are the only winners in class actions. I'm guessing it was his/her idea to file the suit as a class. I know you are having trouble finding a lawyer to do this as an individual civil suit, but I don't see why unless the case is weak.
Posted by tnchuck100 on 2007-06-22:
Please listen to slim. File suit yourself! A class action suit will net you very little. Not top mention it could drag on for years. Even if won it will be appealed. Lawyers use class action lawsuits as long-term investments.
Posted by Anonymous on 2007-06-22:
Slim and TnChuck are 100% correct. Lawyers will make a killing and you will get a voucher worth $10 for something at B of A that you don't want or need.
Posted by Starlord on 2007-06-22:
The only people who win class action suits are the lawyers, and the litigants end up with pennies. I fail to understand where people got the idea that class action suits were the cat's pajamas. They suck big greenn rocks.
Posted by jktshff1 on 2007-06-22:
Yea, find a good lawyer, pull out of the class action.
A good lawyer should work on a retainer, counting on winning.
Posted by BankofAmericaRipsOffAmerica on 2007-06-30:
Bank of America is the most corrupt institution in America in my opinion. They are money hungry hogs and I hope they go down in flames!
Posted by Cruncher628 on 2007-07-12:
You should complain to the Better Business Bureau for starters - over 3,500 complaints have been filed against Bank of America (FIA Card Services)in the past 3 years. The local BBB is at: http://www.wilmington.bbb.org The next step is to get a complaint for from the Office of the Comptroller of the Currency at http://www.otc.treas.gov and fax it to 1-713-336-4301.
Posted by Anonymous on 2007-08-03:
If you want to complain about Bank of America, send a written letter via certified return receipt to: Office of the Comptroller of the Currency, Consumer Affairs Department, 1301 McKinney Street, Suite 3450, Houston, Texas, 77010-9050. Also, send a written complaint to your State Attorney Generals Office, Attn: Consumer Affairs.
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Beware - this could happen to YOU!!!!!!
Posted by BARBIE7034 on 02/28/2006
NEW JERSEY -- I deposited over $900- cash this past Friday and left happily - looking forward to my weekend. Prior to this deposit my account went down pretty low because I had some automatic draft payments that went through - so the money I deposited would make up the bulk of what was in this particular account (I have 3 with Bank of America). I spent money at the grocery store that same night and paid with my debit card.... And then over the weekend I withdrew $$$ at an ATM once before arriving at church on sunday and then used my debit card for a few misc small purchases at various stores...... In total I spent about $350- of the 900+ I deposited on Friday. This morning (tuesday) I went to the gas station to put $10- in my tank on my way to work - the attendant said that my card was declined. In a panic, and thinking that there must be some mistake, I called immediately and found that the automated system was telling me that my account was overdrawn by 550.00!!!! Impossible!!!!!!! Luckily, and I say luckily because I usually throw them out, I saved my deposit receipt from Friday.

Now, ironically, when I withdrew $$$ on sunday my receipt said that I had the correct amount of money in my account - so, somewhere between sunday night and tuesday (today) something happened to mess up my account balance. Customer service assured me that they'd figure it out by the end of the day - but, this is really frustrating. Imagine how inconvenient this would be if I were away on a business trip or on vacation???? You deposit cash in good faith and think the $$$ is going to be there for you and suddenly you get the clerk telling you "i'm sorry, this card is coming up as declined" - your heart sinks and you start wondering how it could be...... I pray they figure this out and I don't have any more problems! This definitely affects my trust!!!!

     
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Posted by CobraCat77 on 2006-02-28:
Many banks have policies that if you do not deposit by 1 or 2 pm, the deposit is not accounted for until the next business day's midnight (ie Monday at midnight). As for the reciept that showed what you thought was your correct balance, it may have been your POSTED balance,not your AVAILABLE balance. Either way, if you don't know your bank's policies and are willing to tempt fate by keeping such a low balance in your account, then I feel no pity.
Posted by BOA EMPLOYEE on 2006-04-03:
I am now a supervisor for Customer Service and Support for BOA. first let me say some of you have valid complaints and I do apologize on BOA's behalf.
As far as the on-line banking, automated phones service, ATM machines or even customer service they are all just tools to assist you with knowing what has come in at the moment you are looking at the acct. There is no way for a computer or person to know what items you still have outstanding, We don't put microchips in your checks, but since it is your money and your checks you know what you are spending, so use the tools we provide but keep your own records too.
There are cutoff times for ATM transactions and in your account disclosures it does tell you they very state to state and to call customer service to get the exact times. I am sorry if you choose not to read the information provided to you but it is in writing.
As far as holds on your deposit there is a federal regulation call REG. CC that states whenever you make a deposit it is subject to holds. And depends on 3 things, 1. is the deposit cash (will have no hold) 2. Is it a local, non local check, 3. and is it over $5000.00. If it falls under any of #2 or #3 then expect a hold. Again this info is provided to you in your ACCT disclosures if you as an adult choose not to read that information provided to you than its not the banks fault but your own.
And Bank of America really does appreciate and value each and every one of their customers, but we cannot condone abusing your accounts. We will treat all customers with respect but since we are human to, try given the customer service reps some respect to, be amazed how much more of a nicer experience you could have if you didn't swear at people. Well, I have said what was on my mind and thank you for hearing me.

Posted by taviles on 2006-08-24:
BOFA Always has an excuse that is their computer system doing this. I think it is time time for them to stop spending money on advertising and to start spending the overdraft money they charge you on new computer systems.
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"Keep the Change" Program
Posted by Babykk on 06/24/2008
I have tried numerous times to stop this on my checking account. I am charged $3.00 monthly to have them take money from my checking account!!!!!! Do you know how much money I would have for all the $3.00 they have stolen?

How convenient to "sign-up" for Keep the Change on-line but cannot "discontinue" on-line. Apparently you can't do it in person either because I've tried IN PERSON TWICE to at TWO different branches of B of America. What's wrong with this picture?

Debra Wright
Dissatisfied Customer of Bank of America
     
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Posted by tnchuck100 on 2008-06-24:
If only people could realize what is happening. "Keep the change" is simply one more way Bank of America has come up with to increase the chance you will overdraft. It makes it more difficult to accurately track your balance. You spend $14.10, they deduct $15.00 from the account. Granted, you don't lose the money. The 90 cents went to another account. But, the checking account is 90 cents less than you spent. Yes, you can track this correctly. However, Bank of America is counting on a lot of people won't. Hence, more overdraft fees. Their ingenuity is boundless.

Do yourself a favor, dump the greedy dirt bags before they financially cripple you. Find a credit union.
Posted by Anonymous on 2008-06-24:
Chuck -- Never thought of it that way but you make an excellent observation.
Posted by Anonymous on 2008-06-24:
I would politely disagree. Considering the large number of people who can't be bothered to keep a register, or at least keep track at time of purchase, I would think it would be easier to track an even $15, then say $14.36. I use this program on my BoA account, and find at the end of the year I have moved a healthy chunk into my savings.

I am not clear what the $3 charge the poster mentions is for. I don't pay any fees on my account, and I use this service. That amount sounds like it might just be a monthly maintenance fee on the account itself.
Posted by tnchuck100 on 2008-06-24:
Ken, as I stated, this CAN be tracked properly by the customer. My point is the bank knows many people will fail at this thereby generating more revenue for the bank.
Posted by Anonymous on 2008-06-24:
Ken - You would have to agree that BoA instituted the 'keep the change' program as a way to make money, right? Come on BoA does nothing altruistically. So did they do it to garner new customers or to increase their reserves? Perhaps but I would bet you 10 shiny 2008 pennies that what chuck described also came into play.. It just sounds too much like an actuary's brain fart.
Posted by DigitalCommando on 2008-06-24:
I agree with LMD's last statement because it was forceful, and it employed multi-syllabic "convincers".
Posted by Anonymous on 2008-06-24:
Wow, I find my self agreeing with Lois. I must be coming down with a fever. LOL (joking Lois). I have to echo what most have said here. Ken, you may not have a fee if you keep a certain amount of money in your account. All in all, B of A charges $3.00 to move the money to your savings account and then probably charges another maintenance fee on the savings account itself. B of A nickled and dimed me to death . . . thats why I moved my money to the credit union. With the many service centers that can accomodate all CU members, it is as convenient for me as if I belonged to one of the big banks.
Posted by DebtorBasher on 2008-06-24:
Posted by DebtorBasher on 2008-06-24:
Chuckie...I didn't really know how that worked...but you're right. If a person can't keep track of their deductions and deposits to begin with, which is why they would sign up for any kind of overdraft plan, then it is just going to cause them to overdraft more often.

It they can't deduct $14.10...then they certainly won't deduct the difference and add the difference into another account...they will have to balance two accounts instead on one...but they know it's money in their pockets for making it "easier" on the customer.

Add your deposits, deduct your withdrawls/checks/debits...and don't forget pending transactions that hasn't yet cleared.
Posted by CrazyRedHead on 2008-06-24:
I don't know what the problem is here, but I have the Keep the change program for 2 years and it works fine. I have direct deposit on my checking account with enables it to have no maintenance fees. The Keep the Change program is considered a direct deposit to my savings account which means no maintenance fees on my savings account. So I don't know where the 3 dollars is coming from.

I have occasionally drawn my account down pretty low, which I usually try and avoid. If the Keep the Change transfer is going to negatively affect my account it is canceled by the bank. BOA has told me that to prevent my account from going overdrawn they canceled the transfer, which leads me to believe that BOA isn't out to screw there customers.

I have had no trouble managing my account with this program and find it helpful when I need a couple extra dollars. At the end of the year BOA matches what I have saved through the year. Which means if I have saved $50.00 BOA will credit my account for an extra $50.00.

All of these complaints about banks and overdrafts and predatory things just doesn't make sense to me. If you adequate funds available it shouldn't matter in what order they come in, they all should clear. The majority of these complaints are from people that just don't know how to manage a checking account. I know that the banks screw up sometimes but it is in the minority of the time.
Posted by tnchuck100 on 2008-06-24:
Crazy: "I don't know what the problem is here,..". Therein lies the problem. Most people do not understand what is happening or can happen to them. Bank of America relies on this. You, as one individual, may have the resources to avoid the traps.

Just because you have not been caught in one of their schemes should not prevent you from understanding what they are.
Posted by CrazyRedHead on 2008-06-24:
I have been with BOA for the past 20 years with no problem in the last 10. I have read the little booklet that came when I opened my account. I keep adequate funds in my account so that they all clear. I don't float (anymore)nor do I write for what I don't have. I nearly ended up in jail and learned the very hard way how to properly manage my account. I could have saved a third world country with all the over drafts I racked up.

I'm not going to go into anymore details about my situation, but I do know what can happen if I screw up. I don't have any more resources than what anyone else has. If customers would stop floating and writing for what they don't have a lot of these complaints would stop.


I know that a lot of people have had a rough time at the bank, but most of them brought it on themselves.
Posted by madconsumer on 2008-06-24:
i have been with bank of america for a very long time. i as well have keep the change. i have NEVER been charged for these transactions. not sure why you would be.

to cancel, you simply close the account. if you wish to keep a savings account, you will need to re-open one.

tnchuck, i am so tired of all your negative words against any major bank. not all banks are thieves, and not all banks rip people off. i am with the rest of the people who have never had any issues with bank of america.

bottom line, if people could keep acurate balances and check registers, then no bank would make any money.
Posted by dko61 on 2008-06-24:
We all must keep in mind that not everyone has the Luxury or Income to keep ADEQUATE funds in there accounts. This is what B of A is counting on, 90 cents here, 25 cents there to someone who runs close each pay period could indeed start a chain reaction of fees.

Many of these being young students or single parents.

I know I raised 2 children alone and didn't have the income to keep extra money in and so when ever a charge came through that I didn't authorize it took weeks before credits were issued. And thus putting my account in serious state and no money to care for my children. They charge your account instantly credits back to your account are another story all together.

Believe me I know I worked in Banking for years and the practices and the treatment of low income customers was so terrible I quit.
Posted by *Brenda* on 2008-06-24:
dk if they don't have the luxury of saving a few cents here and there than they shouldn't sign up for the program.

I used to have this program and I was never charged any maintenance fees so I'm not sure what the OP is talking about. I just used their online chat to ask if it was a free program in every state and the rep said yes.
Posted by Anonymous on 2008-06-24:
dk, keeping adequate funds in the bank account is not a "luxury". If a person cannot keep funds in their accounts to cover their expenses then they can expect not only account maintenance fees, but NSF fees as well. Not being able to cover unauthorized charges is another story...and I would go after ANY financial institution with every bone in my body.
Posted by speedy relief on 2008-06-25:
I've read this post and DOZENS of other posts from other disgruntled customers of this bank. Must be something in the wind, if hundreds of people are experiencing the VERY SAME problems with BOA. I've also recently opened the "keep the change" program with BOA, which means THEY get to keep MORE of my change. I've done DEBITS using my PIN to make gas purchases on WEEKDAYS (which the $$ come out instantly), and then did the same thing on WEEKENDS. What I found is BOA DOESN'T INSTANTLY TAKE THE DEBIT OUT OVER THE WEEKEND! Something wrong with that picture If you take money from their ATMs, weekdays or weekends, the $$ and balance in account shows instantly. What's the differnce?
Posted by Anonymous on 2008-06-30:
You don't get charged fees with this program. Debit cards are for the uninitiated because most people don't keep track of their daily balance and overdraft all the time.
Use cash instead.
Posted by PolishGirl on 2008-07-07:
All that you have to do is contact customer service on the phone and the representative will cancel the keep the change program for you. In order to avoid the $3 fee in the savings account, you have to either have a balance of $300 in the savings account or do an automatic transfer from the checking to savings of $25 each statement cycle.
Posted by TERMINATEpredatorBOA on 2011-09-03:
BOA is the biggest fraud company. They didnt credit my money or any matching bullcrap money on the anniversary. They are fraud company, infact reduced my keep the change savings and change the notification saying it will be credited after 8 weeks after anniversary. WHAT A FRAUD COMPANY....
Posted by Cici on 2012-10-15:
My personal problem with Bank of America has been slightly different but still relevant to keep the change. The problem for me is that they don't automatically subtract the change, I usually make several large purchases around payday because well, I have bills to pay. but the money doesn't simply go directly to the savings account. So I continue to make purchases throughout the week and then a scheduled transfer may take anywhere from 3-10 dollars out of my account. Also, not all of my purchases go through automatically so if I use my phone to regulrly check my balance (which I do) I may think I have more money than I actually do in my account. I try to leave at least $5 in my account at all times but when the keep the change transfer finally rolls around it might be more than $5 and I'm charged an overdraft fee, then if I try to transfer money into my checking account I'm charged a transfer fee and right there is a loss of $50. I understand that if I tracked my money (which may be very simple) I could probably avoid this problem but I feel like my bank should be making this simpler for me. I have also had other issues with the bank including them sending me statements with the wrong first name and my pin number occasssionally not working. I have also had them charge me for the same thing twice on many occasions in which cases they usually fixed the problem but one such occasion I lost $3. My alternative option is to get a card from my company which all the money will transfer to but I am charged a $10 fee for withdrawaling my money. I still think that would be better than an occasion and/or $15 fee.
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Bank Cashier Check
Posted by Goody on 02/16/2006
NEW YORK CITY, NEW YORK -- I purchased from Bank of America a cashier's check in the amount of $2000.00 ion January 23, 2006. I have been a Bank of America customers for quite a while, I was never really satisfied with their service but a creature of habit I stayed with them. Anyway I mailed the cashier's check to a company on February 3, 2006 for a very important purchase. The purchase price on this item was only good up through a particular date in Mid-February. I called the company inquiring about the delivery of my item and was told that they have not received the cashier's check. I call the 800 number of BOA and asked why needed to be done to cancel the (lost) cashier's check and issue another. The CS rep told me to go to any branch and they will do exactly that. Well needless to say I entered the BOA branch in NYC and told the gentleman that greeted at the door what I needed and what their CS rep had told me to do. He directed me to the teller window where I waited 1/2 hour to be waited on. When I explained to the teller what I needed she told me to see the gentleman at the door. (The same guy who told me to see her). After I explained this to her she called a woman over. I explained to her my situation and she stated that she did not know what to do. I told her to do what the CS rep said and give me a new check. After a round of unless questions like (Is the check lost?)I was told that they could not reissue a new check until 91 (YES 91) DAYS LATER. I was told that the CS rep was incorrect and that unless I could give the bank double (YES DOUBLE) the amount of the check to hold for 91 days, I could not get a BANK CERTIFIED CHECK re-issued. I had to pay for the purchase again and will not be able to get my money back until April 23rd, 2006.
     
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Posted by Hugh_Jorgen on 2006-02-17:
I think their reasoning is that after 90 days the first check will be subject to more scrutiny if it is presented for payment and the chances of it getting caught before it is paid increase quite a bit.

Their fear is that they re-issue the check, you use it and a few days later the first check re-appears and gets cashed anyway.

They are just trying to protect the bank. And let's face it - you lost the first check, not the bank.
Posted by dsmith68 on 2006-02-17:
The only times I use cashier's checks is when I physically hand it to seller and I immediately walk away with the product.
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