Bank of America Consumer Reviews - Page 3

INDIANAPOLIS, INDIANA -- After using BoA for few years, they charged me so much money on maintenance fee every month, while other banks don't do that. I decided to close my account. After talked to an associate, they convinced me leave the account open, and they don't charge any fee.

So, today is 06/25/2018, I accidentally logged in my account (after around 6 months), found out I have been charged "maintenance fee" for 3 months. This is stealing, and I decided to call them again. After waiting for about 50 minutes, I finally had the chance to talk to a customer service agent, they said they sent me letter in the mail in January about the fee will be charge for everyone. NICE!!! and the fee is non-refundable!!! NICE! Decide to close my account for good!!! People, go to Wells Fargo! They have way better service and fee!

Bank of America and there resolution department Eziilia Lutcher are the worst customer service agents ever to deal with. Go to any other bank these people are a joke after 25 years of being a loyal customer. After a absolutly negative experience with the sly Ezila Lutcher the resolution specialist goon at Bank of America, I have come to the conclusion that Bank of America my bank for 25 years really sucks and could care less about us loyal customers. They closed my credit card of 15 years for inactivity and refuse to reopen it and want me to apply for a new card which I refuse to do unless it is at any other bank. They justified this by a letter they say they sent me that said I had 30 days to use the card or the account will be closed. that letter I never received. Now they refuse to reinstate my card I have 800 plus credit score and a customer of the bank for 25 years never had missed a payment ever. Bank of America is not the only bank and I will now be considering other banking options for the future. In conclusion I think I will sell my BOA stock as I can't be a holder in the company I have grown to feel so negative about now. I will also consider a moving my funds to another bank as this bank is under par in customer relations and I am sure they all could care less. This will be posted on the web to warn others of the bank and trolls that work for it.
Marc
Boynton Beach FL

VIRGINIA -- I highlighted a Visa (Bank of America) charge as fraud, then 2 days later reversed the fraud charge. Bank of America Existing Fraud Dept said it would take up to 45 days to reverse the charge of fraud and pay the vendor. This occurred on June 20. As of this posting, Oct 2, the vendor has not been paid. After two months I paid the vendor $420.02 by check, because he was small and I felt responsible for the payment. He promised to pay me back when the bank paid him.

I have escalated this issue to four different managers within the Existing Fraud Dept of BofA: Rashana, Raphael, Zeke, and Susan **. In each case this manager promised to take action and keep in touch with me on the issues/progress. None did. The latest one, Susan **, even provided me her last name and private phone number. Two follow-up calls to her over last two weeks have gone unanswered. Requests for the name of the department head were ignored.

For me this is a case of being too small of an issue for BofA to spend time to fix. I have no recourse except to wait, and wait, and wait. I have no confidence whatsoever in BofA of which I have been a customer for almost 50 years. Individuals do not carry enough clout and cannot make enough noise to be heard for banks this large.

FORT WASHINGTON, MARYLAND -- I recently had to close my savings and checkings account with this bank. They don't give you a grace period for overdraft fees. So they say that I you get a 5 day grace period to bring your account up to date. They also told me that I have a protection plan that will cover my accounts if I was overdrawn. What a joke. They did not only hit me with a $35 penalty but added on another $70 which made the penalty $105 with no 5 day grace period.

They also take out $30 maintenance fees out of each account each month which I knew nothing about. The money that they swiped out of my account I did not get back. This bank is so frustrating to deal with. They will rob you blind. And don't get a customer service representative on the phone to deal with the situation. Such a headache. They won't fix the problem. They will just keep transferring you to different people until you eventually give in and hang up the phone. I give the BOA a 0 star.

JOPPA, MARYLAND -- So my wife received a bonus check for 30000.00 dollars. We deposited into the ATM at the Joppa, Maryland location. We looked at our bank account online the next day and noticed they approved then denied the deposit. We called the branch and asked why they denied the deposit, the manager stated that the amount of the check was too large to deposit through the ATM. We asked where the check was, they said, “we don't know because our ATM's are not serviced by the branch.” They said that the checks are picked up daily then shipped or mailed to the Phoenix Arizona location.

They said we need to call the customer service number to find out any more information. So we called customer service and they said that they had received our check and we would get a letter explaining that they have the check and would be mailing the original or a legal copy of the check. We called other branches emailed complaints for days. Then we talked to a manager at another branch and he said that The customer service reps read that line from a script(we have received your check and will be mailing it out in 7-10 business days).

So after calling and calling and complaining, we finally received a call from a representative from the department in charge of receiving the checks. The representative said, “Ms ** I am sorry but we have lost your check. We have been looking for it since you called customer service 11 days ago. We have searched all the bags from your county ATM locations and we cannot find the check. We are very sorry,” he said.

So this gentlemen said he would make it right by mailing us a negotiable copy that we could cash anywhere without any issue. The copy was sent FedEx overnight delivery. When we received it, it was a copy on a piece of paper printed from a regular printer. Just a scanned copy from when it was deposited via the ATM. Bank Of America is the worst bank in the World. Their customer service is terrible, they lie and will tell you what you want to hear. I advise anyone banking with them to close their accounts and seek better service at PNC or Wells Fargo.

ST. LOUIS, MISSOURI -- Online chat session:

Jill: Hello! Thank you for being a valued Bank of America customer! My name is Jill. May I have your complete name please?

You: Marc

Jill: Hi Marc. How may I assist you with your personal checking and savings account today ?

You: Fee dispute

Jill: I certainly understand your question regarding the fee. I will be more than happy to check that for you.

Jill: May I have the last four digits of your account please? 1

You: xxxx

Jill: Thank you.

You: Certainly

Jill: If I understand you correctly, you would like to dispute overdraft fee from your account is that right?

You: Correct

You: Well it is an extended balance fee

Jill: As I have checked on your account, I see that you got overdraft fee for a transaction amount if $620 which is an online banking transfer to your account xxxx when he only balance on your account was $585.30.

Jill: For each time we determine your account is overdrawn by any amount and continues to be overdrawn for five or more consecutive business days, we will charge an Extended Overdrawn Balance Charge of $35.

You: I understand this

Jill: Yes thank you for understanding the process, however, as I see here that there was a previous refund last 2/21/12, we are unable to process any further refund. I apologize however, the fee was assessed correctly on your account.

You: You're fee made the account negative. Then you charged a fee on the fee. That is deceptive business and gouging. I wanted to have this conversation before I pursue further action.

Jill: Once you overdrawn your account pay the fee prior to its 5th business day to avoid getting extended overdraft fee on your account.

You: The account was overdrawn because of a fee. You can't then charge a fee on the fee. That's preposterous.

Jill: Marc, you were assessed overdraft fee of $35 for your transfer made $620 to you other checking account, and, that overdraft fee remained on your account for 5th business day due to which you got charged extended overdraft fee for that overdraft fee assessed on the transfer made.

Jill: If you overdraw your account, repay the total amount you are overdrawn as quickly as possible and prior to the fifth business day you are overdrawn to avoid this fee in the future.

You: And you did not refund this fee. You refunded another fee that was erroneous to begin with, which is why you refunded it. Then you charged another fee to get your refund back.

You: That transfer was made when there was money in the account to cover the transfer. Otherwise I wouldn't have transferred that amount.

You: You then stuck the fee in there as if it had occurred before the transfer. Making the transfer for more than what was "available".

Jill: Let me explain the transaction on your account.

You: Then you refunded that fee, because of the ridiculousness of it. Then followed the fee with another on the same lateness. Of course I didn't have the money to put in there. Otherwise I wouldn't have been charged the fee to begin with.

You: I just explained it to you, what is the point of you explaining it again?

Jill: I will explain why the fee was assessed.

Jill: Last 2/8/12, the balance on your account was only $0.40

Jill: Then,

Jill: Last 2/16 there was a transaction for Educational Comp for amount of $182.65

Jill: Due to which your balance went -$182.64 correct?

Jill: Then,

You: Then my check went in

You: before the fee that you are about to say went in there

Jill: You made deposit of $802.91 last 2/17/12 which your balance went to positive $620.30 right?

You: Then I transferred, then the fee

You: Then a second fee for the transfer

You: Then this fee for the extended balance fee

Jill: yes, I would like to inform you that your transaction for $182.65 was an ACH, and all ACH transaction posted on account when there is insufficient funds will incur overdraft fee.

Jill: Yes.

Jill: Then, the balance went below $585.30 before you made the transfer of $620.

You: No it was not

You: It was 620

Jill: That fee was refunded 2/21/12 for your ACH transaction.

You: Otherwise I would have only transferred 585

Jill: Then, you have been charged again overdraft fee for your transfer made $620

Jill: During nightly processing, we process all credits before we present any debits to the account. All debits are then processed from the highest dollar amount to the lowest dollar amount, according to the transaction type, even if they create a negative balance.

You: You do that so that you can get more fees. That is why you process them first.

Jill: I understand why you feel that way. Based on our experience, we believe that many customers prefer that we place priority on their largest transactions when the balance in their account cannot cover all their transactions. This may enable us to pay more important items, such as mortgage or car payments.

You: That has been proved in court to be an unfair business practice.

You: You need to stop using this policy. Or if it is making enough money to keep doing, refund the customers who call you on it.

Jill: I am really sorry if you are frustrated about the fees assessed on your account.

You: Look at the history, your institution has charged me thousands over the years. You might as well refund me so that you can continue to collect, rather than reject my request, and force me to get a different bank to get all that additional revenue.

You: Its just a smart business move.

Jill: Yes Marc, you have been charged overdraft fees on your account several times and we have refunded fees on your account as courtesy. I please suggest you to monitor your account balance to avoid getting overdraft fees in future. I know that paying fees is frustrating however, those fees was assessed correctly and the agreement on fees was included on your personal disclosure when you opened the account.

Jill: If there is anything that I may assist you with please let me know.

You: Refund of erroneous fee.

Jill: I understand however, I am really sorry that fees cannot be refunded and it was assessed correctly.

You: Unfair business practices. I hope you hurry up and settle on this lawsuit. This conversation will be put online and this practice of the extended overdrawn balance fee will also be deemed unfair business practice. I embarrassed that you are allowed to be called bank of America. It should be Bank of Thieves.

You: Does it say in my account documents that you can charge a fee since I am unable to pay on a previous fee?

You: And the fifteen dollars you charge monthly? Is that another fee?

Jill: Marc, again, we sincerely apologize. The fee disclosure agreement was provided and you were informed about those when you opened the account, and the monthly maintenance fee of $12 was also included.

You: No, when I opened the account, there was no monthly fee. And the overdraft fee was $15. And there was no extended overdrawn fee. This was all added later.

Jill: I can send you the Personal Schedule of Fees so that you can have check all fees associated on your account.

Jill:

You: Yes, please do.

Jill: Sure.

Jill: Please click here.

You: Will it say that if you are unable to pay on one of our fees, we will give you another one?

Last text message received Jill: Yes that is included.

You: Highly unlikely.

My husband and I are retired military. My husband is disabled due to a brain injury in Iraq. This is an account of how Bank of America uses the making home affordable program as a scam to get your home. It started when my husband had retired, his disability income had not come in yet and we were having difficulty making our monthly mortgage payments. Though we were not behind, we talked to representatives at B of A and they suggested we apply for the making home affordable plan.

For the next few months we faxed, FedEx'd, and phoned our information that they requested over 10 times. Also during that time, they said I could no longer make my payments over the computer and that I would have to either mail in or phone in my payments. So each month, I would call in, ask what I needed to pay, and they would give me a figure which I would then give them my debit card info. For a few months, they advised me that I needed to make trial payments which were $200 less than my regular mortgage payment.

After a few months, they started to inform me that I was behind. So I began to call every 2 weeks as they instructed to get a status and was told that I was behind due to them putting the partial payment into a holding account. However, when they started telling me that I was behind, I started making my regular loan payment amount plus extra to make up the past due amount. Then we got a call saying that we were in foreclosure and that they could sell our home as early as the next morning. Scared, I made some phone calls and got hooked up with Novadebt.

After speaking with them and having the representative from B of A on a 3 way call… we got the run around some more, they kept telling us conflicting information, but then assured me that I was not in foreclosure and that if I continued to make my regular monthly payments plus extra to chip away at the past due, I would not go into foreclosure. Well, that was last month. As of 1/25/11, I was informed that my home had gone into foreclosure and they would not accept anything from me other than the total amount past due plus lawyer fee's and that they would have to order those figures and will fax them to me in 3 business days.

So basically, after working with B of A for 1 year, calling each month, doing as they instructed, and never getting the same information twice, I am now in foreclosure and have to come up with a large sum of money next week to keep my home. This is very disturbing to me that they would treat one of our nation's disabled vets is such a dishonest manner. Keep in mind that we never missed a single months payment and only did what they instructed us to do and now they are trying to take a home away from a retired vet with a brain injury.

B of A has left a really bad taste in my mouth and the fact that they are using the making home affordable plan as a front to steal from honest Americans and take their homes from them is extremely foul on so many levels. Please, email me with your comments, I would love to discuss this with someone.

CALIFORNIA -- I want to Thank You in advance for reading my long and detailed email. After being a customer of Bank of America since 2002, I closed my Account's today. This was a very hard decision to make as I believe long term relationships between establishments and their Customers are very important. I closed my accounts after I received inexcusable treatment from two different employees at your Newbury Park Branch located at 2345 Borchard Rd. Newbury Park, CA 91320. Being a former BofA employee myself, I am very aware of the standards and expectations BofA has of their employees in regards to customer service.

I went into the branch yesterday, June 31, 2009, to make a deposit. I was gestured to come over when it was my turn by your Teller. As I approached the counter, he took my deposit without so much as a word or any eye contact. I then asked him if he was having a bad day, which he then mumbled "No". I then said "it just seemed strange because everyone is usually so friendly at BofA and I receive such excellent customer service." He then looks and me and says "Huh?". I repeated myself. He shrugs his shoulders as if I'm joking and mumbles, "I don't care" with a smirk on his face. At this point I am completely dumbfounded. I took my receipt and left.

When I came home, I explained what had happened and found out that two members of my family had received very similar treatment from the same teller and knew him on a first name basis as they had already made complaints to your Manager about him. Confused as to why he was still giving such poor customer service after receiving complaints about him, I called the bank and spoke with the manager. After explaining what had happened, she simply said she would speak to him and asked if I needed anything else. I told her no and that I would be in tomorrow to close my accounts. To my surprise, she said casually, said "€œOkay"€ and hung up.

Today, I came into the branch and waited to speak with the manager. After she called me over, without making any eye contact, I sat down and she took my ATM card, still the same treatment (not a word and no eye contact). When she was ready she looked up and asked "what are we doing today?" I told her I was there to close my account. She then tells me I can do that with a Teller and to give her a minute to get the codes. After a moment, I told her how disappointed I was that I had to close my accounts and could not believe that she didn't offer an apology or show any concern to keep me as a Customer.

She then throws her hands up in the air saying "You were the lady that called last night. I spoke to him, there are two sides to every story. He claims nothing you said happened and I have nothing more I can do for you". I then told her as she could see by reviewing my account's at one time I had over six figures with BofA and unfortunately, due to hard times that is no longer the case, but if it was I'm sure we would be having a completely different conversation. Her response: "Possibly". WOW!

I highly doubt that Bank of America is doing so exceptionally well during these hard economic times that you can afford an employee who has no regard for giving good Customer Service, not to mention retaining loyal Customers. I will be forwarding this letter to Customer Solutions, all of my former BofA Colleagues, also Cal BofA branches, and everyone in my Address Book.

Don't trust your online banking. A bank officer even admitted that you can't trust it and that it is not as accurate to the consumer as it is to the bank… then why have it? We are a middle income family that uses our debit card for everything… first mistake. Charges are held for days, sometimes up to a week. Bank of America got us this week for nine $35 fees. They put through the largest item first to the smallest so they could hit us for all nine. I was charged $35 for a slurpee at 7-11 and $35 for a McDonald's hamburger. Our online banking did not show the pending items, only 2 that would put us in the red.

We went to the Bank and made a cash deposit to cover our pending 2 items, plus additional funds, yet we were hit that night for 9 items. Today, we went in and showed the banker our print out of what was actually pending according to their bank on line, but he responded by telling us the other 7 pending items could be accessed by yet another link, that is not on the main page that shows your current register. Our loyalty or our explanations didn't matter and we were at the banks mercy, there was nothing we could say or do to reverse any of those fees.

Most of the items that we got hit on were many days old, being held back until there were nine total they could get us for. Part of this is our fault for sure for not keeping track of every slurpee or hamburger bought, but BofA knows our patterns, and they have us by our check books. They hold back your charges until you overdraw yourself because you think you have a balance according to their bank by phone or online banking. They told me depending on the charge, it sometimes takes days for the paperwork to come through. Yeah right, they know every transaction you make and the minute you make it.

They have no mercy, nor do they care if your power is being turned off or you can't buy groceries. Six months ago, the maximum they could hit you for was 6 items, but the manager told us today they just raised it to 9, so watch out. America is in the worst shape it has ever been in, and more than 50% of American's live paycheck to paycheck.

We need to put an end to the banks stealing our hard earned money. They have many tricks up their sleeves that rip off their loyal customers (25 years loyal) because they can get away with it. They are sitting fat right now while our country is hurting and we need to put our foot down. We should all close our accounts on the same day and give our business to someone else like a good old fashioned credit union. We need to somehow send a BIG message to Bank of America!