Budget Pet Care Frontline

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3.7 out of 5, based on 29 ratings and
58 reviews & complaints.

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Outstanding Company and Frontline Products Are Safe!
Posted by on
Rating: 5/51
HUNTSVILLE, MISSOURI -- This is a company that I have dealt with for a number of years. They made it possible for me to get Frontline Plus for cats at a cost that was about half that of the veterinarian's office (cutting the price from over $15 per application to less than half of that!). Plus, they've offered outstanding customer service and great shipping times (even though the product can come from various countries around the world). I typically receive the product within 7-10 USPS shipping days from the day the order is placed.

Concerning others' issues with either product being substituted or being sent from another country...it's a non-issue. I've contacted the manufacturer of the product and they are all equivalent. In the US, they will only allow it to be sold by licensed vets or a few major outlets which allows for price fixing here, but since they use product made by the same company around the world, it allows for the savings. Check budgetpetcare.com's website and look at the details of the product. It explains the difference in labeling.

They are an excellent, reputable company to deal with and I would not hesitate to deal with them for any item in the future. The few times I've needed to contact their customer service with any questions, I received an e-mail reply in less than about four hours and outstanding phone support the one time I did call. They were polite, courteous, and knowledgeable and answered my question on the first contact which is something that many companies struggle to do.

They make taking excellent care of your pet possible at prices that just are not attainable sometimes here in the US. They are based in Canada and they have my complete trust. I would recommend this company to anyone needing pet products as a way of saving money and still getting great service!
Company Response 02/12/2014:
Dear Sir/Madam,

I thank you for your support and comment.

We are committed to:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

Regards

Andrew
     
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Paul on 2014-02-11:
I'm glad you were happy with your experience, and the product substitution that BPC makes without warning to customers. Many people do not experience the prompt delivery that have, as evidenced in comments online. My summary is that BPC may be satisfactory for people looking for budget prices and everything that comes with it. Personally, I like going to my local vet and getting a product I have 100% confidence in. Each person's definition of confidence is different.
Andrew on 2014-02-12:
Dear Paul,

Thank you for your comment. However, I have following questions for you:

a) Your comment seems to be general and not specific to any purchase experience you might have had with budgetpetcare.com.

b) I would like to invite you to send me an email with your Order No at supervisor@budgetpetcare.com and I would like to resolve it.

I await your response.

Thanks

Andrew.


Budget Pet Care on 2014-02-16:
Dear Paul,

1. Today is 16 Feb and you have not responded to our request to provide your order number.

2. You were quick enough to respond to the positive review by our customer but not to our request to resolve any problem you have faced.

Are you our real customer? Pl. respond with your order number!

Thanks

Andrew
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StarEmpty StarEmpty StarEmpty StarEmpty Star
NOT putting this stuff on my beloved pet. TRUST FACTOR.
Posted by on
Rating: 1/51
MANITOBA CANADA -- I ordered a 3 month supply of Frontlne Topspot, or so I thought. I received Frontline Combo stating this was a replacement for the Frontline Plus. This was from a Canadian company, Budget Pet Care. The substitute product is made in the UK and they had to send it due to a manufacturer's shortage. The company made no attempt to solicit my approval for the substitution prior to their shipment. They are willing to let me return the product to Huntsville Missouri (really?). But since I am not happy with the product, they insist I still pay for their shipping of it to me, so they will be deducting $5.00 for the original shipping charges. For a product I did not order.

I quote another comment.....

BEWARE! IF THEIR SUBSTITUTION PRACTICE IS UNACCEPTABLE TO YOU, DO NOT DO BUSINESS WITH THIS COMPANY!!

There is no way I am placing this on my pet. I do not trust them. The color of product is not same as my Frontline Topspot, don't know about the Plus. THE BOX WAS NOT SEALED! The three for small dogs were not even in a box.

Also took BudgetPetCare.com THREE days to even ship product then emailed that it would be here in 10 - 14 business days, if it did not arrive, email back and they would refund my money. Now that is an idea....... hhhmmmmm

But I am an honest person. So to Missouri it goes, $5 I don't care, will not fight them for $5. I will spend my time instead in posting this review won every site I can and then on my Womens-Fiction Blog (Myths, Dense Observations and Lies W've Been Told)--- you can take this out if you want, just want to make the point how bad it is, disillusioned about Canada now, I trusted this purchase. This company fits my criteria for shady. I'm ticked.
     
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MissMary1978 on 2012-10-02:
http://www.budgetpetcare.com/frontline-plus-frontline-combo-comparison.aspx

Q: Will I get the exact product shown in photos on this website?
A: Images and photographs contained on this website are for illustrative purposes only, and packaging may sometime differ from the photos shown as we ship from Canada and the UK. Products contained within packaging will be exactly as ordered.

From their website.. It looks like the aren't substituting.
trmn8r on 2012-10-02:
Frontline Combo and Frontline Plus are identical. The difference to people here in the US is that Combo doesn't have EPA approval, but this is being sold in Canada. The *typical* complaint we see is that Combo was received when Plus was ordered, which frankly doesn't appear to be an issue since they are identical.

The problem I see here is that Frontline Top Spot does not appear to be identical to Plus/Combo. Top Spot has only one ingredient (fipronil 10%), while Plus and Combo have two(fipronil 9.8% & S-methoprene 8.8%), and it contains a few other inactive ingredients.

I've never seen a problem with the Combo/Plus substitution, but the Top Spot one appears fishy at first glance, if that is what happened (in your subject, you mention all three).
David Clouse on 2012-11-06:
I just received my order from this company and have to agree that there is something fishy about the fact that the seal on the package was already opened and the product isn't what I ordered...it is obvious to me that they are substituting one product for another and you just don't know what you are getting. I will never put this stuff on my dog.
Darryl on 2012-11-08:
I've been using the Frontline Combo purchased from Budget Pet Care for about 2 years now. It works the same as Frontline Plus, has the exact same ingredients as Frontline Plus, the only difference is its made for sale in the UK. My dogs are fine, never had a flea or tick show up on them and they have never had any adverse effects from this product. I just ordered another 12 pack for my 2 dogs, I have not found a better price anywhere close for Frontline Combo or Frontline Plus.
Lindsay on 2013-04-29:
Same thing just happened to me. I ordered Frontline Plus from this website and got Frontline Combo, along with the letter saying they're going to charge me $5 to return it. Funny that it's crazy easy to find the "100% satisfaction guarantee" on their website, but it takes some digging to find the thing about the packaging difference. My package wasn't opened, but I'm not entirely sure what's inside! I might just call Visa and have them refund me. They shouldn't allow customers to do business through this sketchy company. There has to be a reason Frontline Combo isn't sold in the US. I have a hard time believing it's the exact same thing.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Scam!
Posted by on
Rating: 1/51
Ordered Fromtline Plus. Received Frontline Combo. Received a form letter stating that there is a shortage of Frontline Plus ans are substituting. Shipped back today. Called the company who got very agitated. They said they don't have much Frontline plus and combo is the same. I explained that this is false advertising and that I need to agree to a substitution. Anyhow they said they Re going to charge me star $5.00 for return. I told them I am NOT paying $5.00. I spent $12.00 to ship back. Stay away from this company! I reported to the BBB toDay. Also I cancelled the credit card I used afraid they will stel the number.
     
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trmn8r on 2012-05-23:
I don't believe you needed to cancel your credit card. There are no complaints of fraudulent use of credit card information against BPC that I am aware of, however what happened to you is a common complaint with this company.

After receiving near-expiration tick collars from 1800petmeds, I gave up on trying to same some green on pet meds - I use my vet.

The company's argument is that it is a legal substitution since it has the same manufacturer and the same formulation.

I find it interesting that the company has continued to do this for at least 2 years, and doesn't put an announcement on the website. Evidently most customers must be aware of or not care when they get the substitution.
person of interest on 2012-08-15:
Thank you so much for posting, I was going to buy from them and now will not.
Bob on 2012-09-03:
I ordered Frontline Plus and they sent me Frontline Bonus instead, they said in a letter with the product "due to the shortage of F-L/ Plus" we substituted this and we are sorry...........Wow I will stay away from this company and will never order from them again......I will tell everybody I know to do the same.........
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Got a Frontline Combo vs Frontline Plus
Posted by on
Rating: 1/51
NEW JERSEY -- Same issue as others - when I called they said they know combo is only approved in the UK and not the US. When I asked why they took my money and sent the wrong product she said they were out of stock and have too many customers to communicate with. Ha - should have read the reviews first since they poise themselves as a NJ company but then defend how the products are the same. I would like a manufacturer letter saying this vs the retailer. Fortunate that we pay through VISA and I filed a complaint. If they want their product returned they can pay for shipping it back and not charge me a restocking fee. BEWARE of this company. Customer service no help.

They told me US vets don't like Frontline combo since they want a customer to buy from a vet. Not true - all retailers and Amazon sell Frontline plus and its readily available and not out of stock.
     
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trmn8r on 2012-05-07:
Frontline Plus is made by the same manufacturer and has the same formulation. BPC argues it is a legal and appropriate substitution, since the product is identical (except the name).
BigAl on 2012-05-07:
I think the OP has a point here. What if you ordered a name brand medicine because you feel better using a name brand and were sent the generic product instead. It could be the same formulation but many people would feel ripped off and rightfully so.
fishgrrl on 2012-07-06:
I had the same ting happen, but inside the box with my order was a letter stating that they had sent me frontline combo instead of frontline plus and that if I didn't like it I could send it back and get refunded. the only issue is the name on the package. its the exact same product people. not a generic version.
Algirl on 2013-01-10:
I ordered frontline plus got frontline combo. I have a dog I've used the plus on for 14 years. Never had any problems. The combo hasn't worked. He is an inside dog I just let out and right back in. Usually after bathing and putting the plus on he's good for 2 months sometimes more. The combo the second and third day I noticed he had fleas so I put another pipette on and day 5 still fleas. I would say frontline plus is much different than frontline combo. I will never buy from them again especially since they don't send what you ordered.
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Buyer Beware
Posted by on
Beware-scam-cheat!!! First and only ever purchase. Switches brandname Frontline plus to Frontline combo that is not even listed on their website. Over 2 weeks for delivery-rude customer service if you happen to get someone after numerous attempts. Small print so they say, I could not find, that they have the right to switch products at their choice without notifying you. Same price????? For product I did not order. Only 5 days to return they charge $5 restock and I pay return postage. Good luck on getting refund. I have already filed dispute with my credit card company.

Usually I am very careful but I got suckered by this so-called wonderful company. Run and don't look back.
     
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trmn8r on 2012-01-19:
Frontline Combo is the exact same formulation as Frontline Plus, made by the same company. Thus, the argument has been made that it isn't bait and switch or even misleading advertising. I don't know if that argument is true, but BPC has been doing this at least a few years now. To me it isn't a scam if it is the exact same product in different packaging.
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Budget Pet Care Dishonest, Unscrupulous Business Practices
Posted by on
SADDLE BROOK, NEW JERSEY -- I like so many other consumers, fell for the cheap frontline plus ad that Budget Pet Care has on the internet, I ordered frontline plus but when my order came they sent me frontline combo which is the foreign version of frontline plus; enclosed was a letter which said they were out of frontline plus (it seems as though they are always out of it) while I understand that the frontline combo is in essence the same as the frontline plus...I did not order that and if I had wanted the combo I could have bought it elsewhere for about $20.00 cheaper...I called the company several times about a refund and asked for a prepaid envelope to send their product back (why should I pay to send it to them??) they kept giving me the runaround so I finally called my credit card company and told them I wanted to do a reversal, my credit card company issued me a refund. After Budget Pet Care learned of this they finally sent me an envelope so I packed up their product and mailed it back to them, now the post office has sent it back to me for insufficient postage...this whole mess has been going on for 2 months now. I will call them today to ask for more postage to re-mail their package...WHAT A BUNCH OF SCAM ARTISTS THEY ARE!!!!!!!

Also I filed a complaint with the Canadian better business against them and am thinking of filing a complaint with the postal service too because this is an ongoing thing they do to people and remember if you have this problem too call your credit card company like I did......FIGHT BACK AGAINST DISHONEST BUSINESS PRACTICE LIKE THIS.
     
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trmn8r on 2011-08-19:
It is the same product. If you can get the Combo $20 cheaper elsewhere, why not get that?

Personally, I stopped buying mail order flea/tick meds. I received one tick collar that was a few months from expiration - it didn't work at all. I found my vet was only a little more expensive and has fresher meds.

Budget gets many complaints about this - you would think that they would stop substituting the Combo. They must do a large business.
unhappy999 on 2011-08-19:
I'm not sure why you are filing a complain with USPS?
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Order for Frontline Plus
Posted by on
STEINBACH MANITOBA R5G 1 Y 2 CANADA --
Lesson learned. Always check the reviews for a company that you've never used before. I ordered Frontline Plus for my dogs and cats and got a really good price. Aren't we all trying to save money these days??? Anyway, I received Frontline Combo with a letter that explained that there was such a high demand for Frontline Plus, they sent Frontline Combo instead which is supposed to be the same thing. I haven't tried it yet, but will be really interested in the outcome. I did some investigating on the Frontline Combo for cats and realize that it is sold by Amazon 15.00 cheaper. So, I can only say that I have been scammed. What was a very good price for the Frontline Plus was not for the Frontline Combo. Live and learn. I will write as much as I can to whoever I can because I don't want anyone else to get taken by this company. I've also learned to buy only in the USA.
     
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Alain on 2011-06-22:
It always pays to shop around.
karenpo on 2011-06-23:
I called the manufacturer and Frontline Combo is not approved for sale in the US
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My first time ever scammed :(
Posted by on
STEINBACH, MANITOBA R5G 1Y2 CANADA -- I ordered Frontline and Sentinel for my 80 lb dog on May 4th,09. I travel for work, was in Alabama when I ordered the items and left earlier than planned for Wyoming. (next job) I have since called the post office there in Al where I was staying, the Rv park I stayed in, and my family who checks my PO box in MO (where my residence is) several times. Never showed up. Today is June 29 and it is the 3rd time I have tried to contact them through their toll free number. First time I get a recording saying to leave a message. I did, no one returned my call. Second attempt at contact no one even answered. Today when I called, it was the strangest thing. A woman answered almost right away, no normal company introduction (recording) saying that reps are busy yada yada, but I said this "This is _____ ______ and I placed an order on May 4th which I have not received."" Would you like my order number?" She replies, "I am sorry, but our system is down currently." "Could you please call back in 2 hours time?" I told her that the website wasn't working either and she said, "yes, it is down also. I told her that was odd because the 2 weren't related and she just...uhhhh. I said I would call back and if I got the same run around I would be calling my Credit card company next. I will be getting my money back. Don't order from them. Also a word of advice. Use a credit card for ordering online over a debit card. I think it's easier to recover losses. I already called mine and they are being really good about it. Told me to make an attempt to get my order and if I couldn't they would dispute the charge and remove it from my bill, just like that. The Credit card representative also told me they have been having trouble with Paypal a lot. I always thought they could be trusted! Live and learn
     
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goduke on 2009-06-22:
Thanks for the heads up. We've seen a lot about these guys here.

As a side note, it is actually possible that the system the agents used to order/check orders is the same system which drives the website. Both could be down.

Doesn't sound like these guys play by the rules, though. I'd be calling my credit card company. If they aren't dishonest, they don't have enough manpower to fill the orders they get in a timely manner.
Skye on 2009-06-22:
You need a prescription for these things. You cannot just order them. 1-800-Pet meds pulls the same crap. All these sites need to post a disclaimer, a prescription is required from your veterinarian.
Skye on 2009-06-22:
Please do a charge back on your credit card before its too late. You will never receive these items.
PepperElf on 2009-06-22:
heck I figured they went out of business or something
Anonymous on 2009-06-22:
I believe they went out of business at the end of May. I went to a site that tracks web traffic and it shows budgetpetcare.com having no traffic after May 31. If they indeed closed up then getting a charge back might be very difficult.
PepperElf on 2009-06-22:
Google Cache still has some of their info tho

1-888-400-8410

Suite #204
Unit 3-20 Brandt Street
Steinbach, Manitoba R5G 1Y2
Canada.

can't tell you if the number still works tho

Soaring Consumer on 2009-06-22:
This company is a scam. Have them reverse the charges right away.
DisputeTheCharges on 2009-06-22:
Skye Aubrey - You only need a prescription for Sentinel.
Skye on 2009-06-22:
You're right, I stand corrected. But these sites do need to have a disclaimer regarding what meds do need an RX. You can't buy Rimadyl without an RX, yet these sites appear like you can.
PepperElf on 2009-06-22:
skye - I don't think it'll matter with this one if it's out of business.
though I guess you can always google the meds
therightthingva on 2009-12-26:
They are not out of business. I order a little over a week ago and got my order yesterday. NO issues at all.
DebtorBasher on 2009-12-26:
ANF...you're giving ANF a bad reputation with your comments...and you claim to be a manager for them? That's insulting. You'll find a spell check right above the little white box you are typing in...LEARN TO USE IT...PLEASE!!!
PepperElf on 2009-12-26:
DB - there's been some discussion that it's one of the old spammers come back to troll the boards.

Ponie on 2009-12-26:
Eileen, is that you? Or is it Tabitha?
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StarStarStarStarStar
Great Price and Fast Delivery.
Posted by on
Rating: 5/51
U.S.A., NORTH CAROLINA -- I don't know what all the complaints are about. I ordered Frontline Plus for small dogs (listed on their site as 'Combo'). The price was great and it was delivered to my home in just over a week. There are two differences between the one sold in America and the one sold in the UK. Here they are: The UK version 'Combo', has a slightly higher amount of one of the two chemicals and the weight of the dogs listed on the package is in kilo grams instead of pounds. I called the main number for Frontline here in America and they told me the EPA hasn't yet approved the UK version for use in America. I asked them if there was any real difference in the chemicals and they told me it was the same, just that one of the two chemicals was a slightly higher dosage. I said to them that people in the UK are applying it to their pets and they aren't effected in a negative way, so what's the big deal? They said they couldn't comment on it because it's not yet available in America. Bottom line is, don't buy it here in America because your vet or where ever else you are buying it from is just ripping you off. It's been over two weeks since I applied it to my animals and there has been no bad reaction to this product of Frontline ('Combo'). I recommend this site to everyone. Absolutely outstanding.
     
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StarStarStarStarStar
Excellent and Safe Product!
Posted by on
Rating: 5/51
CONNECTICUT -- I ordered Frontline Plus in April. Product came in 2 original packages and it took little over 2 weeks to get it. Yes, it's from Europe, but I'm also from one of the European countries and know that product well.The price of Frontline is also much cheaper there and maybe that's why this Company is offering such a good deal. But I did read negative reviews so I did 2 things:
1. I took my product to the vet to confirm it's safe to use it. Vet only confirmed that crazy US regulations prevent from selling it in here but EU Frontline is updated and works even better! It is matter of time when they will update it in here...
2. I contacted customer service to check if they would take return and they contacted me back within 2 days and apologized for inconvenience. They would refund my money.
Obviously I'm very satisfied customer and I'm going to keep my Frontline Plus. I feel safe and confident to use it on my pitt.
     
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