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Budget Pet Care Frontline

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My first time ever scammed :(
Posted by Dainee on 06/22/2009
STEINBACH, MANITOBA R5G 1Y2 CANADA -- I ordered Frontline and Sentinel for my 80 lb dog on May 4th,09. I travel for work, was in Alabama when I ordered the items and left earlier than planned for Wyoming. (next job) I have since called the post office there in Al where I was staying, the Rv park I stayed in, and my family who checks my PO box in MO (where my residence is) several times. Never showed up. Today is June 29 and it is the 3rd time I have tried to contact them through their toll free number. First time I get a recording saying to leave a message. I did, no one returned my call. Second attempt at contact no one even answered. Today when I called, it was the strangest thing. A woman answered almost right away, no normal company introduction (recording) saying that reps are busy yada yada, but I said this "This is _____ ______ and I placed an order on May 4th which I have not received."" Would you like my order number?" She replies, "I am sorry, but our system is down currently." "Could you please call back in 2 hours time?" I told her that the website wasn't working either and she said, "yes, it is down also. I told her that was odd because the 2 weren't related and she just...uhhhh. I said I would call back and if I got the same run around I would be calling my Credit card company next. I will be getting my money back. Don't order from them. Also a word of advice. Use a credit card for ordering online over a debit card. I think it's easier to recover losses. I already called mine and they are being really good about it. Told me to make an attempt to get my order and if I couldn't they would dispute the charge and remove it from my bill, just like that. The Credit card representative also told me they have been having trouble with Paypal a lot. I always thought they could be trusted! Live and learn
     
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Posted by goduke on 2009-06-22:
Thanks for the heads up. We've seen a lot about these guys here.

As a side note, it is actually possible that the system the agents use to order/check orders is the same system which drives the website. Both could be down.

Doesn't sound like these guys play by the rules, though. I'd be calling my credit card company. If they aren't dishonest, they don't have enough manpower to fill the orders they get in a timely manner.
Posted by Skye on 2009-06-22:
You need a prescription for these things. You cannot just order them. 1-800-Pet meds pulls the same crap. All these sites need to post a disclaimer, a prescription is required from your veterinarian.
Posted by Skye on 2009-06-22:
Please do a charge back on your credit card before it's too late. You will never receive these items.
Posted by PepperElf on 2009-06-22:
heck i figured they went out of business or something
Posted by Anonymous on 2009-06-22:
I believe they went out of business at the end of May. I went to a site that tracks web traffic and it shows budgetpetcare.com having no traffic after May 31. If they indeed closed up then getting a charge back might be very difficult.
Posted by PepperElf on 2009-06-22:
Google Cache still has some of their info tho

1-888-400-8410

Suite #204
Unit 3-20 Brandt Street
Steinbach, Manitoba R5G 1Y2
Canada.

can't tell you if the number still works tho

Posted by Soaring Consumer on 2009-06-22:
This company is a scam. Have them reverse the charges right away.
Posted by DisputeTheCharges on 2009-06-22:
Skye Aubrey - You only need a prescription for Sentinel.
Posted by Skye on 2009-06-22:
You're right, I stand corrected. But these sites do need to have a disclaimer regarding what meds do need an RX. You can't buy Rimadyl without an RX, yet these sites appear like you can.
Posted by PepperElf on 2009-06-22:
skye - i don't think it'll matter with this one if it's out of business.
though i guess you can always google the meds
Posted by therightthingva on 2009-12-26:
They are not out of business. I order a little over a week ago and got my order yesterday. NO issues at all.
Posted by DebtorBasher on 2009-12-26:
ANF...you're giving ANF a bad reputation with your comments...and you claim to be a manager for them? That's insulting. You'll find a spell check right above the little white box you are typing in...LEARN TO USE IT...PLEASE!!!
Posted by PepperElf on 2009-12-26:
DB - there's been some discussion that it's one of the old spammers come back to troll the boards.

Posted by Ponie on 2009-12-26:
Eileen, is that you? Or is it Tabitha?
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Budget Pet Care - Counterfeit Flea Control
Posted by Gabby415 on 06/17/2009
For those of you who say you have not received your flea control yet, you are lucky. I purchased two 6 pks of Frontline Plus in May. It did take over two weeks to receive the order but I saw nothing out of the ordinary when it arrived. The problem began when after a few days all three dogs were scratching from flea infestation. In addition, we have found ticks on the dogs. I had never had this problem with Frontline in the past and given this was my first Budgetpetcare order I began doing research. My search led me to an About.com web page with a description of counterfeit packaging of Flea products. The one for frontline stated that the foil blister pack would be entirely black and white on the FDA approved US packaging but on counterfeit packages, there would be orange bars across the back of the pack. There is definitely orange bars on my packages. At least I understand why my dogs have fleas. I am out almost $90 and have little hope of getting any of it back. Not to mention I could have harmed my animals and I certainly didn't help them.

Please be aware that while I have no idea whether any of their flea products are legit, the packages I was shipped fit to a tee the description of Frontline not approved by the FDA for use in the US. Just be aware if you have purchased any flea/tick control products from this company.
     
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Posted by Soaring Consumer on 2009-06-17:
Dispute the charges with your credit card company.

This proves that this company is pure fraud. They either ship nothing or fake product.

Contact your state's Office of the Attorney General as well. BudgetPetCare needs to be shut down and the owner convicted of fraud.
Posted by Danomite on 2009-09-28:
I hate that, Thanks for the advice! read my review!
Posted by Anonymous on 2009-09-28:
Quite possible that it isn't the product but just that time of season. My dog is 3 years old and has never had fleas. My cat was 13 when she passed and never had fleas. This year my yard, house, car and animal was infested. The whole neighborhoods had an infestation and the county came out to spray. I had to sterilize my house and my dog.

Ever heard of Murphy's Law? Or irony? Sounds like you might have experienced it.
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StarStarStarStarStar
Budgetpetcare.com positive
Posted by Joiceez on 01/10/2013
HAYWARD, CALIFORNIA -- I ordered this product today (1/9/13) and then looked at all the negative reviews so I panicked and emailed them to cancel my order. Two emails came back??; however, then I called the company -- they were very courteous and my money was refunded within 30 minutes thru PayPal.

I'm not sure of the product reviews...I'm hoping they are not from other companies who can't compete with their prices and that it is not about the quality of the product.

Customer service seems excellent to me...

     
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Posted by trmn8r on 2013-01-11:
No, the complaints do not appear to be from competitors.

If you take the time to read the complaints, and look at the Budget Pet Care website, it fits together into a cohesive message. It's easy to see the cause - it is as advertised a budget pet care company - long waits for delivery and product substitutions are frequent.

You probably obtained a refund so quickly because you cancelled you order immediately. Some web portals work that way, but with others once the order is placed you can't.

The proof in the pudding IMO is what happens to customers who don't cancel right away. Once your order is processed, they want to wait several weeks ot see if your order is received prior to issuing a refund.
Posted by Andy6610 on 2013-01-11:
I did panic myself after placing the order as I did read the reviews but did not cancel my order. I did receive the order on time and at very competitive prices.
Posted by info216 on 2013-05-12:
Dear trmn8r,

Are you a moderator paid by my3cents or an individual? I see -ve comments posted by on all the reviews why is that so? Have you ever bought any item from this company.... let be fair and agree that no company is pefrect and there will be issues. I have had good experience and I want to share it.
Posted by DebtorBasher on 2013-05-12:
Info216...no, 8er, 8er, my 8er is not a moderator paid by M3C...but, he plays one on TV.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
NOT putting this stuff on my beloved pet. TRUST FACTOR.
Posted by Adams753 on 10/02/2012
MANITOBA CANADA -- I ordered a 3 month supply of Frontlne Topspot, or so I thought. I received Frontline Combo stating this was a replacement for the Frontline Plus. This was from a Canadian company, Budget Pet Care. The substitute product is made in the UK and they had to send it due to a manufacturer's shortage. The company made no attempt to solicit my approval for the substitution prior to their shipment. They are willing to let me return the product to Huntsville Missouri (really?). But since I am not happy with the product, they insist I still pay for their shipping of it to me, so they will be deducting $5.00 for the original shipping charges. For a product I did not order.

I quote another comment.....

BEWARE! IF THEIR SUBSTITUTION PRACTICE IS UNACCEPTABLE TO YOU, DO NOT DO BUSINESS WITH THIS COMPANY!!

There is no way I am placing this on my pet. I do not trust them. The color of product is not same as my Frontline Topspot, don't know about the Plus. THE BOX WAS NOT SEALED! The three for small dogs were not even in a box.

Also took BudgetPetCare.com THREE days to even ship product then emailed that it would be here in 10 - 14 business days, if it did not arrive, email back and they would refund my money. Now that is an idea....... hhhmmmmm

But I am an honest person. So to Missouri it goes, $5 I don't care, will not fight them for $5. I will spend my time instead in posting this review won every site I can and then on my Womens-Fiction Blog (Myths, Dense Observations and Lies W've Been Told)--- you can take this out if you want, just want to make the point how bad it is, disillusioned about Canada now, I trusted this purchase. This company fits my criteria for shady. I'm ticked.
     
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Posted by MissMary1978 on 2012-10-02:
http://www.budgetpetcare.com/frontline-plus-frontline-combo-comparison.aspx

Q: Will I get the exact product shown in photos on this website?
A: Images and photographs contained on this website are for illustrative purposes only, and packaging may sometime differ from the photos shown as we ship from Canada and the UK. Products contained within packaging will be exactly as ordered.

From their website.. It looks like the aren't substituting.
Posted by trmn8r on 2012-10-02:
Frontline Combo and Frontline Plus are identical. The difference to people here in the US is that Combo doesn't have EPA approval, but this is being sold in Canada. The *typical* complaint we see is that Combo was received when Plus was ordered, which frankly doesn't appear to be an issue since they are identical.

The problem I see here is that Frontline Top Spot does not appear to be identical to Plus/Combo. Top Spot has only one ingredient (fipronil 10%), while Plus and Combo have two(fipronil 9.8% & S-methoprene 8.8%), and it contains a few other inactive ingredients.

I've never seen a problem with the Combo/Plus substitution, but the Top Spot one appears fishy at first glance, if that is what happened (in your subject, you mention all three).
Posted by David Clouse on 2012-11-06:
i just received my order from this company and have to agree that there is something fishy about the fact that the seal on the package was already opened and the product isnt what i ordered...its is obvious to me that they are substituting one product for another and you just dont know what you are getting. I will never put this stuff on my dog.
Posted by Darryl on 2012-11-08:
I've been using the Frontline Combo purchased from Budget Pet Care for about 2 years now. It works the same as Frontline Plus, has the exact same ingredients as Frontline Plus, the only difference is its made for sale in the UK. My dogs are fine, never had a flea or tick show up on them and they have never had any adverse effects from this product. I just ordered another 12 pack for my 2 dogs, I have not found a better price anywhere close for Frontline Combo or Frontline Plus.
Posted by Lindsay on 2013-04-29:
Same thing just happened to me. I ordered Frontline Plus from this website and got Frontline Combo, along with the letter saying they're going to charge me $5 to return it. Funny that it's crazy easy to find the "100% satisfaction guarantee" on their website, but it takes some digging to find the thing about the packaging difference. My package wasn't opened, but I'm not entirely sure what's inside! I might just call Visa and have them refund me. They shouldn't allow customers to do business through this sketchy company. There has to be a reason Frontline Combo isn't sold in the US. I have a hard time believing it's the exact same thing.
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Budget Pet Care Dishonest, Unscrupulous Business Practices
Posted by on 08/19/2011
SADDLE BROOK, NEW JERSEY -- I like so many other consumers, fell for the cheap frontline plus ad that Budget Pet Care has on the internet, I ordered frontline plus but when my order came they sent me frontline combo which is the foreign version of frontline plus; enclosed was a letter which said they were out of frontline plus (it seems as though they are always out of it) while I understand that the frontline combo is in essence the same as the frontline plus...i did not order that and if I had wanted the combo I could have bought it elsewhere for about $20.00 cheaper...i called the company several times about a refund and asked for a prepaid envelope to send their product back (why should I pay to send it to them??) they kept giving me the runaround so I finally called my credit card company and told them I wanted to do a reversal, my credit card company issued me a refund. After Budget Pet Care learned of this they finally sent me an envelope so I packed up their product and mailed it back to them, now the post office has sent it back to me for insufficient postage...this whole mess has been going on for 2 months now. I will call them today to ask for more postage to re-mail their package...WHAT A BUNCH OF SCAM ARTISTS THEY ARE!!!!!!!

Also I filed a complaint with the Canadian better business against them and am thinking of filing a complaint with the postal service too because this is an on going thing they do to people and remember if you have this problem too call your credit card company like I did......FIGHT BACK AGAINST DISHONEST BUSINESS PRACTICE LIKE THIS.
     
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Posted by trmn8r on 2011-08-19:
It is the same product. If you can get the Combo $20 cheaper elsewhere, why not get that?

Personally, I stopped buying mail order flea/tick meds. I received one tick collar that was a few months from expiration - it didn't work at all. I found my vet was only a little more expensive and has fresher meds.

Budget gets many complaints about this - you would think that they would stop substituting the Combo. They must do a large business.
Posted by unhappy999 on 2011-08-19:
I'm not sure why you are filing a complain with USPS?
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StarStarStarStarStar
Excellent Price, Service & Value
Posted by Gerriengel112 on 03/22/2014
HUNTSVILLE, MISSOURI, FLORIDA -- I have two golden retrievers and my daughter has a pitbull. I buy Frontline plus for all three dogs, so am always looking for the best offer at the time I need to purchase. Budget Pet Care comes up with the best price every time, so I buy from them, every time. The product is the same, the price is the best and I receive it in the mail with no trips to the store and no hassles. I can and have recommended Budget Pet Care to my friends and family.
     
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Posted by Paul on 2014-03-25:
Has BPC changed? There have been complaints for years that BPC substitutes another product for Frontline Plus, and they do this with no warning to the customer. Needless to say, a lot of customers find this practice unacceptable, send the order back, and go elsewhere.
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StarStarStarStarStar
BudgetPetCare.com is a great place to buy pet meds
Posted by Handyaroundthehouse on 03/14/2014
I have been buying from this company for a year or so and am very pleased with their products and service. They have the best prices that I have found anywhere. I have 2 dogs and 1 cat. I buy Capstar and Frontline Plus from them. The prices are the best I have found anywhere. They always have specials and free shipping.
I am very satisfied with BudgetPetCare.com

Thanks!
Victor Hardy
     
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Posted by Paul on 2014-03-17:
Glad you had a good experience, because I have been reading steady complaints about this company for a few years.

In an apparent coincidence, several compliments have been posted in the past few weeks on this website. I'll keep watching before drawing any conclusions. I am willing to pay more to ensure the health of my cherished pet, and not seek out a WallsMart-like substitute.
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StarStarStarStarStar
Cheap and Reliable
Posted by Spam4685 on 03/13/2014
Been using them for nearly two years now without issue. cheapest source for Frontline that I can find and my order arrives correct month after month.
     
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Posted by Paul on 2014-03-14:
This company is not for everyone. Personally, I buy my meds locally for my beloved pet, and wouldn't trust a mail order outlet. Also, BPC has numerous complaints against it for mail delays, unannounced substitution of Frontline Combo when Frontline Plus was ordered. But if it works for you it likely will for others.
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StarStarStarStarStar
LOVE This Business, Prompt and Reasonable
Posted by Sally.easterling on 03/10/2014
I have ordered several times and have always gotten my product quickly and correct. I will continue to use Budget Pet Care and save dollars! Perfect fit for a bush household!
     
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StarStarStarStarStar
Great Place to Buy Pet Supplies
Posted by Jnerren on 03/10/2014
I always buy my Frontline from Budget Pet Meds. They offer the best prices and the shipping is free. How can you not shop there? I've never had a problem with their service and have been using them for 3 years. Thank you for being in business and making Frontline more affordable!
     
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