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Budget Pet Care Frontline

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3.7 out of 5, based on 39 ratings and
69 reviews & complaints.
Company Profile
Budget Pet Care
27 Old Gloucester Street
London, WC1N 3AX
1-888-400-8410 (ph)
www.budgetpetcare.com
Product/Services
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BudgetPetCare Is a Savior for Non-Profit Organizations Like Us!
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Rating: 5/51

We run a small non-profit for pets in Maine and are usually short on funds. If it was not for BudgetPetCare, then keeping our rescued pets free from fleas in summer would not have been possible. They have discounted prices on all the products which made our pet caring affordable and manageable. I have never had any bitter experience in terms of product quality, delivery or the customer service guys. I call them often even if I have a slightest doubt. I think there should be more stores like BudgetPetCare that does not burn a big hole in your pocket! Thank you BudgetPetCare!

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A Perfect Site for a Perfect Buy!
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Rating: 5/51

US, CALIFORNIA -- I ordered a 6 month supply of Frontline Plus from Budget Pet Care before one and a month. As it was my cheapest buy of Frontline Plus ever, I had decided to post a review, but after testing its effectiveness. I wanted to check whether this company just attracts the customers with their discounted prices or they even supply standard products. I have always used Frontline Plus for my 3 dogs and so I can say that this was my Best Buy in 3 years.

As they have mentioned that the order may get delivered between 7-15 days, I received my order after 9 days. They do not charge for delivering even the cheapest product. So, the first benefit was that I received my order at my doorstep for free. No 4$ or $5 as shipping charges. Secondly, there was almost a $20 difference in the rates of Frontline Plus for medium dogs. Yes! It was a super saver for me and a bit fishy too. And, that was the reason that I chose to post the review after applying it to my pooches.

So, today it has almost been 25 days since I applied Frontline Plus to all my pooches and there is not even a single flea on their bodies. I will choose to buy from this site as I am getting the same effective product at much less price. I am entirely satisfied with the service of Budget Pet Care. I think it is a perfect site for a perfect buy!

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Very Good Product at Half the Price Used It Before and Will Use It in the Future
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Rating: 5/51

Just as good as anything I have tried.

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Ignore the Positive Comments, This Company Is a Sham.
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Rating: 1/51

HUNTSVILLE, MISSOURI -- I applied it twice to my cat and no results over a one month period, the fleas got worse. Sought a refund and got a male India voice ext. ** asking me to send it to a P.O. box in Huntsville MO and he would issue a refund. They received the product over a week ago and have not refunded the money. Now they are asking for a tracking number. They told me to call them if needed. I tried to call and got a cheap voice mail during business hours and received no call back.

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Frontline Flea Control Cats
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Rating: 2/51

MISSOURI -- I had purchased several times in the past - but the last Frontline Cat flea product did not work for our cats after we tried 2 months - couple of doses…(once a month, tried twice) Company was courteous but kept saying maybe cats are immune to it now… Then suggested try another one of their flea control products used on the cat food? I suggested just exchange the product (maybe it was from an old or bad batch) and I will try again, but after 2 or 3 calls, emails and other back and forth, it was not worth the hassle.

They wanted me to return unused portions then they would refund or credit or??? I just wanted an exchange of what I bought to try again!! Too much trouble - I said never mind - I am done with your company. Don't have the time to spend on this return issue!!

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Outstanding Company and Frontline Products Are Safe!
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Rating: 5/51

HUNTSVILLE, MISSOURI -- This is a company that I have dealt with for a number of years. They made it possible for me to get Frontline Plus for cats at a cost that was about half that of the veterinarian's office (cutting the price from over $15 per application to less than half of that!). Plus, they've offered outstanding customer service and great shipping times (even though the product can come from various countries around the world). I typically receive the product within 7-10 USPS shipping days from the day the order is placed.

Concerning others' issues with either product being substituted or being sent from another country... it's a non-issue. I've contacted the manufacturer of the product and they are all equivalent. In the US, they will only allow it to be sold by licensed vets or a few major outlets which allows for price fixing here, but since they use product made by the same company around the world, it allows for the savings. Check budgetpetcare.com's website and look at the details of the product. It explains the difference in labeling.

They are an excellent, reputable company to deal with and I would not hesitate to deal with them for any item in the future. The few times I've needed to contact their customer service with any questions, I received an e-mail reply in less than about four hours and outstanding phone support the one time I did call. They were polite, courteous, and knowledgeable and answered my question on the first contact which is something that many companies struggle to do.

They make taking excellent care of your pet possible at prices that just are not attainable sometimes here in the US. They are based in Canada and they have my complete trust. I would recommend this company to anyone needing pet products as a way of saving money and still getting great service!

Company Response 02/12/2014:

Dear Sir/Madam,

I thank you for your support and comment.

We are committed to:

Genuine Products
Free Shipping on All Orders
Free Vet Consultation
100% Re-Ship or Refund Guarantee
100% Money Back Guarantee
3-in-1 Buysafe Guarantee

Regards

Andrew

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Great Price and Fast Delivery
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Rating: 5/51

U.S.A., NORTH CAROLINA -- I don't know what all the complaints are about. I ordered Frontline Plus for small dogs (listed on their site as "Combo"). The price was great and it was delivered to my home in just over a week. There are two differences between the one sold in America and the one sold in the UK. Here they are: The UK version "Combo", has a slightly higher amount of one of the two chemicals and the weight of the dogs listed on the package is in kilograms instead of pounds. I called the main number for Frontline here in America and they told me the EPA hasn't yet approved the UK version for use in America.

I asked them if there was any real difference in the chemicals and they told me it was the same, just that one of the two chemicals was a slightly higher dosage. I said to them that people in the UK are applying it to their pets and they aren't affected in a negative way, so what's the big deal? They said they couldn't comment on it because it's not yet available in America. Bottom line is, don't buy it here in America because your vet or where ever else you are buying it from is just ripping you off. It's been over two weeks since I applied it to my animals and there has been no bad reaction to this product of Frontline ("Combo").

I recommend this site to everyone. Absolutely outstanding.

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Frontline Plus/Frontline Combo for Dogs
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Rating: 5/51

I love the products from Budget Pet Care. These products are budget priced, but maintain high quality. Being that it is a discounted price product, it is not unusual to receive products out of the box, or the UK equivalent to the US version. Example: Frontline Plus vs. Frontline Combo. Those of us who have worked in laboratories and have worked with both measurements, understand that the two products contain the exact same ingredients in the exact same amounts. They just use UK measurements (ml/l; kg) on the UK products - Frontline Combo; and US measurements (%; lbs) on the US products - Frontline Plus.

I've never had a problem with putting these on my pets - both cats and dogs - and they have always worked. These are genuine products and not fake. If you are a stickler for unopened boxes or products not in a box, even though the tubes are unopened and in tact, this website may not be for you. I have often received opened boxes and tubes out of the box from my vet and paid a lot more for them.

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Excellent and Safe Product!
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Rating: 5/51

CONNECTICUT -- I ordered Frontline Plus in April. Product came in 2 original packages and it took little over 2 weeks to get it. Yes, it's from Europe, but I'm also from one of the European countries and know that product well. The price of Frontline is also much cheaper there and maybe that's why this company is offering such a good deal.

But I did read negative reviews so I did 2 things: I took my product to the vet to confirm it's safe to use it. Vet only confirmed that crazy US regulations prevent from selling it in here but EU Frontline is updated and works even better! It is matter of time when they will update it in here...

I contacted customer service to check if they would take return and they contacted me back within 2 days and apologized for inconvenience. They would refund my money. Obviously I'm very satisfied customer and I'm going to keep my Frontline Plus. I feel safe and confident to use it on my pit.

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Stay Away... Illegal Products
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Rating: 1/51

ON LINE -- At first I thought I had found a good site for purchasing Frontline for my dog. The price seemed good so I ordered some. What I got was a European formula that is not authorized for sale in the U.S. I also found a foreign exchange charge on my credit card statement that was never disclosed on the web site. Apparently this place is located outside the U.S. and deals in foreign goods.

They even go so far as to include a flier that claims there is a shortage of Frontline so that's why they've shipped a foreign product. Of course there's an abundance of Frontline at every other source in the country. Oh, and if I should decide I don't want the foreign product they will deduct a $5.00 service charge from my return! I called the manufacturer of Frontline and they completely disputed the claims made by Budget Pet Care as far as the availability of Frontline and they said that the foreign product was not approved for sale in the U.S. Be aware!!!

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