MISSOURI -- I had purchased several times in the past - but the last Frontline Cat flea product did not work for our cats after we tried 2 months - couple of doses…(once a month, tried twice) Company was courteous but kept saying maybe cats are immune to it now… Then suggested try another one of their flea control products used on the cat food? I suggested just exchange the product (maybe it was from an old or bad batch) and I will try again, but after 2 or 3 calls, emails and other back and forth, it was not worth the hassle.
They wanted me to return unused portions then they would refund or credit or??? I just wanted an exchange of what I bought to try again!! Too much trouble - I said never mind - I am done with your company. Don't have the time to spend on this return issue!!
HUNTSVILLE, MISSOURI -- This is a company that I have dealt with for a number of years. They made it possible for me to get Frontline Plus for cats at a cost that was about half that of the veterinarian's office (cutting the price from over $15 per application to less than half of that!). Plus, they've offered outstanding customer service and great shipping times (even though the product can come from various countries around the world). I typically receive the product within 7-10 USPS shipping days from the day the order is placed.
Concerning others' issues with either product being substituted or being sent from another country... it's a non-issue. I've contacted the manufacturer of the product and they are all equivalent. In the US, they will only allow it to be sold by licensed vets or a few major outlets which allows for price fixing here, but since they use product made by the same company around the world, it allows for the savings. Check budgetpetcare.com's website and look at the details of the product. It explains the difference in labeling.
They are an excellent, reputable company to deal with and I would not hesitate to deal with them for any item in the future. The few times I've needed to contact their customer service with any questions, I received an e-mail reply in less than about four hours and outstanding phone support the one time I did call. They were polite, courteous, and knowledgeable and answered my question on the first contact which is something that many companies struggle to do.
They make taking excellent care of your pet possible at prices that just are not attainable sometimes here in the US. They are based in Canada and they have my complete trust. I would recommend this company to anyone needing pet products as a way of saving money and still getting great service!
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STEINBACH, MANITOBA R5G 1Y2 CANADA -- I ordered Frontline and Sentinel for my 80 lb dog on May 4th, 09. I travel for work, was in Alabama when I ordered the items and left earlier than planned for Wyoming (next job). I have since called the post office there in Al where I was staying, the Rv park I stayed in, and my family who checks my PO box in MO (where my residence is) several times. Never showed up. Today is June 29 and it is the 3rd time I have tried to contact them through their toll free number. First time I get a recording saying to leave a message. I did, no one returned my call. Second attempt at contact no one even answered.
Today when I called, it was the strangest thing. A woman answered almost right away, no normal company introduction (recording) saying that reps are busy yada yada, but I said this "This is ** and I placed an order on May 4th which I have not received. Would you like my order number?" She replies, "I am sorry, but our system is down currently. Could you please call back in 2 hours time?" I told her that the website wasn't working either and she said, "yes, it is down also." I told her that was odd because the 2 weren't related and she just... uhhhh. I said I would call back and if I got the same run around I would be calling my credit card company next.
I will be getting my money back. Don't order from them. Also a word of advice, use a credit card for ordering online over a debit card. I think it's easier to recover losses. I already called mine and they are being really good about it. Told me to make an attempt to get my order and if I couldn't they would dispute the charge and remove it from my bill, just like that. The credit card representative also told me they have been having trouble with Paypal a lot. I always thought they could be trusted! Live and learn.
MANITOBA - CANADA -- I, too, thought that it was a wonderful price for Frontline Plus for my two Pomeranians. Fortunately my credit card company would not process the order, which didn't make any sense to me, so I phoned Budget Pet Care and I did receive a friendly customer service representative who suggested that perhaps it was because it was an international order and my credit card was not authorized to process such orders.
I then contacted my credit card company who informed me that Budget Pet Care has been placed on their High Risk listing for reasons she could not tell me. Of course, I could still go ahead with the order, but needless to say, cancelled it. I learned something new at my old age, that credit card companies keep a listing of firms/organizations complaints from their customers and in the future, when ordering from someone new, shall first check with my credit card company and Google reports. BTW, my Poms were both rescued from puppy mills and are now AKC Certified Good Citizens and one a Certified Therapy Dog.
U.S.A., NORTH CAROLINA -- I don't know what all the complaints are about. I ordered Frontline Plus for small dogs (listed on their site as "Combo"). The price was great and it was delivered to my home in just over a week. There are two differences between the one sold in America and the one sold in the UK. Here they are: The UK version "Combo", has a slightly higher amount of one of the two chemicals and the weight of the dogs listed on the package is in kilograms instead of pounds. I called the main number for Frontline here in America and they told me the EPA hasn't yet approved the UK version for use in America.
I asked them if there was any real difference in the chemicals and they told me it was the same, just that one of the two chemicals was a slightly higher dosage. I said to them that people in the UK are applying it to their pets and they aren't affected in a negative way, so what's the big deal? They said they couldn't comment on it because it's not yet available in America. Bottom line is, don't buy it here in America because your vet or where ever else you are buying it from is just ripping you off. It's been over two weeks since I applied it to my animals and there has been no bad reaction to this product of Frontline ("Combo").
I recommend this site to everyone. Absolutely outstanding.
MANITOBA CANADA -- I ordered a 3 month supply of Frontline Topspot, or so I thought. I received Frontline Combo stating this was a replacement for the Frontline Plus. This was from a Canadian company, Budget Pet Care. The substitute product is made in the UK and they had to send it due to a manufacturer's shortage. The company made no attempt to solicit my approval for the substitution prior to their shipment. They are willing to let me return the product to Huntsville Missouri (really?). But since I am not happy with the product, they insist I still pay for their shipping of it to me, so they will be deducting $5.00 for the original shipping charges. For a product I did not order.
Ordered Frontline Plus. Received Frontline Combo. Received a form letter stating that there is a shortage of Frontline Plus and are substituting. Shipped back today. Called the company who got very agitated. They said they don't have much Frontline plus and combo is the same. I explained that this is false advertising and that I need to agree to a substitution. Anyhow they said they are going to charge me star $5.00 for return. I told them I am NOT paying $5.00. I spent $12.00 to ship back. Stay away from this company! I reported to the BBB today. Also I cancelled the credit card I used afraid they will steal the number.
NEW JERSEY -- Same issue as others - when I called they said they know combo is only approved in the UK and not the US. When I asked why they took my money and sent the wrong product she said they were out of stock and have too many customers to communicate with. Ha - should have read the reviews first since they pose themselves as a NJ company but then defend how the products are the same. I would like a manufacturer letter saying this vs the retailer. Fortunate that we pay through VISA and I filed a complaint. If they want their product returned they can pay for shipping it back and not charge me a restocking fee. BEWARE of this company. Customer service no help.
They told me US vets don't like Frontline combo since they want a customer to buy from a vet. Not true - all retailers and Amazon sell Frontline plus and it's readily available and not out of stock.
Beware-scam-cheat!!! First and only ever purchase. Switches brand name Frontline plus to Frontline combo that is not even listed on their website. Over 2 weeks for delivery - rude customer service if you happen to get someone after numerous attempts. Small print so they say, I could not find, that they have the right to switch products at their choice without notifying you.
Same price????? For product I did not order. Only 5 days to return they charge $5 restock and I pay return postage. Good luck on getting refund. I have already filed dispute with my credit card company. Usually I am very careful but I got suckered by this so-called wonderful company. Run and don't look back.
SADDLE BROOK, NEW JERSEY -- I like so many other consumers, fell for the cheap Frontline plus ad that Budget Pet Care has on the internet. I ordered Frontline plus but when my order came they sent me Frontline combo which is the foreign version of Frontline plus; enclosed was a letter which said they were out of Frontline plus (it seems as though they are always out of it). While I understand that the Frontline combo is in essence the same as the Frontline plus... I did not order that and if I had wanted the combo I could have bought it elsewhere for about $20.00 cheaper.
I called the company several times about a refund and asked for a prepaid envelope to send their product back (why should I pay to send it to them??). They kept giving me the runaround so I finally called my credit card company and told them I wanted to do a reversal. My credit card company issued me a refund. After Budget Pet Care learned of this they finally sent me an envelope so I packed up their product and mailed it back to them. Now the post office has sent it back to me for insufficient postage.
This whole mess has been going on for 2 months now. I will call them today to ask for more postage to re-mail their package... WHAT A BUNCH OF SCAM ARTISTS THEY ARE!!!!!!! Also I filed a complaint with the Canadian better business against them and am thinking of filing a complaint with the postal service too because this is an ongoing thing they do to people and remember if you have this problem too, call your credit card company like I did... FIGHT BACK AGAINST DISHONEST BUSINESS PRACTICE LIKE THIS.