I am a multiple pet owner who utilizes online purchasing a lot to save money. This was my first time dealing with www.budgetpetcare.com and I have done everything in my power to make sure that people know exactly what happened to me when I placed an order with them. This is just one other step I am taking. I purchased $339 worth of Revolution from them on a Thursday night and paid in full.
Revolution is a prescription product so I was anticipating a step where you enter your veterinarian's name and number to get the OK from them. That part never happened so right after I placed the order, I called them on the phone to make sure my order would be handled in a timely manner. The woman I spoke with told me she would personally call my veterinarian that day after I had given her all the information. The next morning, my order was still waiting to have the prescription verified and my vet said no one had ever called. I was upset because this was going to delay my meds arriving.
After speaking with my vet, she gave me a large discount on what I needed so I decided to purchase from them instead. I called budgetpetcare.com back and cancelled my order with them. This was less than 12 hours from when I had placed the order to begin with. The woman I spoke with (** - who was very rude), said that she had cancelled my order and I would receive a full refund within 3-5 working days. This happened on a Friday. On Monday, I checked my order and it still said waiting for prescription to be verified.
I was concerned that my order had never been cancelled so I called them immediately. It was in fact, true that my order had never been cancelled. ** told me that she would cancel my order by the end of the business day and my refund would be 3-5 working days. I checked on Wednesday and my order said the same thing. I was very upset at this point. I called them again and asked to speak with a supervisor. I was told no one was available but a message would be left and someone would call me back.
I did receive a message from ** that evening that she had personally taken my cancelled order to be refunded and that I would have my refund by the next day (which would have been Thursday). This did not happen either. I called them back on Thursday and asked to speak with a supervisor and after speaking with a supervisor, was hung up on by her. After calling back multiple times, they hung up on me each time. I called from my cell phone so they didn't know it was me and was able to get through but they immediately hung up on me again. They delayed the processing of my refund and the 3-5 working days turned into 12 days!!
I was so upset that they hung up on me multiple times for only inquiring about my refund and started to question their validness as a company. I do not know any company that tolerates their employees hanging up on customers but this one obviously does. Only after I threatened to call my lawyer and file a complaint with the BBB did they finally process my refund (which really takes 7-10 business days per Allied Wallet - which is the company that actually refunds the money).
I researched them on the BBB website and they had 10 additional complaints in the last 3 years (all of which were left unresolved because budgetpetcare.com refused to respond) and the BBB gave them a rating of F. I wish I had researched them prior to placing an order but had never had a problem before purchasing online. Boy did I learn my lesson. I truly hope no one has to learn about them the way I did. That is why I am writing this review.
I have dealt with this company for about four years now. I have had nothing but excellent experiences. They are able to offer name-brand products at much lower prices than you can obtain from your veterinarian. Many people say that they are misleading by selling Frontline Combo (the British version of the product made by the same company) for a price that is about half what my vet would have charged me. You can get the true Frontline Plus product (again, made by the same company) for a higher price, but they are identical prices. The only difference is that one is made for the US and one for Great Britain.
I typically receive my orders within a week or so and I have never had a customer service issue. When I have needed to contact customer service, they were very helpful. I would recommend this company to anyone without reservation.
My two beagles and a kitty got flea infection. For the same, I ordered Advantage II and Capstar from Budget Pet Care. The product was shipped the same day from a facility in USA. I was emailed that both of my orders are shipped and shortly I will receive them. I was waiting for my delivery. Since, three days passed from the day I received their email, I didn't got the delivery. I called up customer service about this and was told that the product has been shipped, though he will check the status with the company's logistics and will inform me.
The next day, the gentleman called me up and was apologizing saying the address was mistaken for the other. He assured me that I would soon receive the package at the end of the day. I soon received the product and was happy to see that the company was very much into customer care. Thanks to the gentleman for being honest and informing me about the true status of my delivery. I definitely will order from this website only, since they have excellent customer service and they are real honest people.
About two years ago we got two beautiful pups. At the time I didn't know how expensive it would be for things like flea medication. I figured WalMart would be the best place to get FrontLine Plus for Dogs, but it was grossly expensive so I went online and searched. I finally found Budgetpetcare.com and their prices were almost half of some other stores. I ordered the product and it arrived within a few days. I have since asked their customer service questions and they answer me within a few hours. I have been using them for two years and am completely satisfied.
TAMPA, FLORIDA -- I have used this web site several times, because I found the med product prices competitive and useful. On my previous experience I order a new product - Canex Cube, a dewormer - and it was effective for my pet and at an affordable price. The site also has on-line vet consultation which I will try on one of my next visits if I ever need it; I know it is available. Overall I recommend this web site for its variety of products and services at affordable cost. Free delivery takes between 10 to 14 days. But if you prefer prompt delivery it is also available at a small shipping fee. Keep your pets happy!
CANADA -- I have purchased pet care products from Budget Pet Care on more than one occasion. I have also told friends and family about them! They always have a wide assortment of products to choose from. Recently I purchased flea control for my 3 cats and 3 dogs. This can be quite costly especially since living in a southern state where the fleas love the warmth! But purchasing from Budget Pet Care has kept my costs low. They have great discounts, free shipping and free products on several items! Shipping is fast too and free!! I have always been happy with my products. Thanks!!
CALIFORNIA -- I purchased pet supplies online from Budget Pet Care for the last 2 years, and never had any issues with them. I got my order always quickly and even it is the UK version, my pets have never had any flea in the time I have used this product. Here I got cheapest price ever I found.