Budget Pet Care - Page 3

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4.2 out of 5, based on 45 ratings and
85 reviews & complaints.

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Unanimous Dissatisfaction
Posted by on
STEINBACH, MANITOBA -- These people are liars and thieves.

Weeks go by… Look on the Budget Pet Care site at the lovely picture of the pretty white girls just *thrilled* to take your call and improve your day… call the number see what you get. Voicemail… call back in two hours… thank you for contacting, but all our representatives are busy… They must think we’re all idiots; there will be one phone in one office, which they ignore because every time it rings it’s another furious, stolen-from customer.

Weeks go by… Try the email. Go on – waste your time. Nothing is ever answered. They ignore it like they do their telephone, for exactly the same reason.

Weeks go by… my pets are in agony with the fleas that the Budget Pet Care medication was supposed to kill off. I have to go elsewhere and spend more money. The thieves, however, are enjoying interest on my original purchase, because the payment was taken immediately.

“Customs problems” is a lie. “We’ll call you back” is a lie. “Our computers went down and we lost your email” is a lie. “We pride ourselves on our service… Please call our Customer Service Representatives who are standing by…” is a lie.

“They must think we’re all idiots…” That's the truth: We ARE. These liars and thieves steal our money and give us nothing but frustration and tortured pets. They actually make money from torturing pets. Think about it – that’s *exactly* what they do. You want to give YOUR money to pet torturers? Go ahead then; Budget Pet Care is the place to do it.
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trmn8r on 2011-04-14:
What date did you order? BPC says on their site that you should order 4-6 weeks before you need the items. This is a clear indication you may wait that long, even if delivery could be as short as 10-14 days.

Shipping between Canada and the US does take longer.

"interest" on $50 or $100 is pretty much 0 these days. In one month, at a generous 2% APR, interest would be 30.5/365*(.02)(100) = 17 cents on $100.

Their telephone customer service does leave something to be desired. I tried calling them and couldn't get through. My take is use these people only if you have plenty of time to receive what you need.
momsey on 2011-04-14:
If your cats are in agony from fleas, why wouldn't you do them a favor and walk into your vet's office and buy the medication you needed?
trmn8r on 2011-04-14:
That's what I do momsey - they are 3 miles away. I think I could buy a one months's supply in a pinch, in fact I'm sure I can. That is what I would do in this case.

The OP has referred to BOC as "thieves", which I am not sure is accurate. They say that they have waited "weeks". Since BPC advertises 4-6 weeks, they would only be thieves if the item isn't received or a refund given after that time.
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This Company Will Steal Your Money
Posted by on
I ordered a 6 month supply of flea and heartworm medication for my dog on October 1, 2010. It is February 2, 2011 and I never received the product despite numerous calls to the company, which I may add is very hard to get in touch with. Finally, last week, they were prepared to give me a refund. That was after several calls and a chain of excuses that they had given me. Now when I try to call, it seems I am transferred through the phone system and never actually talk to a person.
I guess I'm going to have to accept that I was scammed and going to have to take a loss of that money. Beware of this company! They are obviously robbing people.
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trmn8r on 2011-02-02:
When did you first ask for a refund? The website says you can do it after 28 business days, which would be mid-November. Why did it take an extra two months? What chain of excuses have they given you in the delay of processing the refund? Or have they been stringing you along making you think you would receive the product?
Insider1980 on 2011-03-11:
The main problem with this company is that it does not have a central location where all departments can easily communicate with each other. Refunds are processed from Barbados and I have encountered refunds not being processed because the person who does this task holds back on actioning the refund or is instructed by the owner not to refund and wait even longer to see if the order arrives. This especially happens on large orders.
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Unacceptable Delivery Period
Posted by on
Regardless of who is to blame for the long delivery period, as a customer waiting almost a month for delivery of a product that my dogs and cats needed within a week or two, this is unacceptable. Low prices and free delivery are great if one can expect the product within some predictable time frame. I ordered Frontline for my animals on December 28th. Today is January 26th and no sign of the product. Budget Pet Care needs to get out of the US market if they cannot do better than this. I will not use them again.
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leet60 on 2011-01-26:
Did they provide you a notification of the shipping date? The company is based in Canada and I have ordered from several Canadian based companies in the past, to find my shipment delayed and held by U.S. Customs for an extended time period.
trmn8r on 2011-01-26:
The Budget Pet Care website states that you should order from them not less than 4-6 weeks before you need the product, so if you needed them within 1-2 weeks, you should not have chosen them as a supplier.

It also states that if you don't receive your order within 28 days they will issue a refund, so you can see what to expect prior to ordering.

Budget Pet Care must wonder why they get so many complaints about shipping time, because the terms are shown. I'm sorry you didn't see them.
Anonymous on 2011-01-26:
Happy belated.
jktshff1 on 2011-01-26:
good info trm, but remember that is 4-6 weeks of business days, and that is still a little short 6 weeks of business days would be 30.
momsey on 2011-01-26:
If my cats and dogs need medication within a week, I would go right to the vet and not order online.
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Product fine, arrival very slow
Posted by on
SUPPOSEDLY MANITOBA, CANADA -- Like some others here, my order took about a month to arrive. But it was just as expected. (Sent via Royal Canadian mail, FWIW.) [Note: see update @ end this comment.]

People just have to decide if a bit less cost is worth the wait. If so, order far enough in advance not to run out of whatever it is you're ordering.

Service to the US definitely is not speedy. Not sure I buy "security" as the only reason. And there was a $1.15 or so surcharge not disclosed up front, which they blamed on the bank issuing my credit card. So most of their "lowest price" advantage disappeared. FWIW.

BTW, product is genuine. Comments that their stuff is counterfeit or defective probably were made by competitors, or folks with US drug mfr. interests at heart, or maybe just the misinformed.

How I know it's genuine is by comparing closely to last order which came from a US company. Packaging is different, but that's all.

And by trying it. The Capstar worked, just like always. Kills probably 90% of adult fleas within a few hours but is only effective for about 24 hours or so. Needs to be used with something else to retard flea egg development and prevent jump-ons.

To top it off, on the package from a PRIOR order from a US seller is this: "product made in Canada."

Small world these days, huh?

UPDATE Jan 21: Clicked on a couple replies to earlier comments. There "Insider" says product is shipped from UK, Canadian address only a front. Rechecked my package. Says "Royal Mail," not "Royal Canadian Mail" as thought. Might explain the very British accent from a CSR.

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Alain on 2011-01-22:
A very good point about it costing less so expect shipping to take a while.
Insider1980 on 2011-03-11:
Urchin, thank you for confirming what I have said is TRUE! I believe they have now moved the call centre to Canada to try to keep up the appearance of being based in Canada, but they still ship from the UK...for now anyway!!
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Budget Pet Care Shipping Complaint
Posted by on
Ordered Program Flea Product on Jan.2, 2011 and Budget Pet Care took $79.99 out of my account IMMEDIATELY. Today is Jan. 20, 2011 and still no product. Nowhere on their site is there anything claiming shipping may take longer than the customary 3-10 days. I was actually in a hurry for this stuff and looked around local veterinarians to try to find it then resorted to online since no one carried it locally. Anyone else see the irony here? Don't buy from Budget Pet Care. They are a second rate company that ruins it for the good guys by making the internet a dangerous place to do business.
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Posted by on
I ordered Advocate and Advantage on June 25th and paid for it immediately with Paypal. I finally received it today July 15th after many phone calls, unanswered emails, and unanswered messages. The medication had been shipped from Barbados - not Canada. The outer packaging of both the Advocate and Advantage had been opened, additional doses of Advantage had been added to the box. It was clearly labeled 4 dose pack, but had 2 doses (I ordered six) added. Thankfully the secondary tamper-proof package was intact, although I still feel somewhat uneasy. Their customer service is terrible. When they answer they promise to follow up and call back but I never got a return call. I won't be using them again!
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Monty86 on 2009-08-08:
I ordered from BudgetPetCare and finally received the product. It took longer than I expected, but I did receive what I ordered. The product is from South Africa, but that is okay with me. Quite frankly I think the small company is overwhelmed with orders. Oh, well. However, I am not sure that I will order from them again, time will tell.
PepperElf on 2009-08-08:
o wow.
I thought they had gone out of business

their site was crashed for a while

perhaps they were having trouble paying their bills
or perhaps they had to move out of canada
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Beware of Budget Pet Care!
Posted by on
JACKSONVILLE, FLORIDA -- I placed an order on Budgetpetcare.com on April 14th. Today is the 7th of May and I have not received my order yet. I've called the numbers provided a billion times. One sounds like a fax line and the other begins beeping immediately after pressing the last digit.

I have also wrote e-mails and have not been able to get any response.
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madconsumer on 2009-05-07:
dispute it with your credit card company.


sue em.
Sandy_101 on 2009-05-08:
Usually mail order companies ship orders via USPS or Canada Post and its ent by normal post. Out of many carried by postal services few are lost and unfortunately you could be the unlucky one. Also packages with meds are stopped by customs, sometime they let it go and sometime they hold it.

It these mail order companies who pay us back or we can charge back even though. So its their loss and customer does get their money or the product. Canadian companies are OK to do business.

I have tried many Canadian mail order companies and I find them OK.

ramrod98 on 2009-05-20:
I have had the same ongoing problem with budget pet care. I ordered the 10th of April and it id now the 20th of may. I canceled over a week ago as they have it in their small print tht you have to wait 21 business days before getting a refund. they have no intention on giving refunds ! I had to call my credit card compoany and have them pull the money back. I also contacted the better b usiness bureau in canada and filed a complaint against this company. This is a bad comapny to deal with !
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Satisfied With This Company
Posted by on
Rating: 5/51
CALIFORNIA -- I purchased pet supplies online from Budget Pet Care for the last 2 years, and never had any issues with them. I got my order always quickly and even it is the UK version, my pets have never had any flea in the the time I have used this product. Here I got cheapest price ever I found.
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Budgetpetcare.com Is the BEST Online Pet Supply Retailer
Posted by on
Rating: 5/51
MANITOBA, CANADA, MISSOURI -- I can't say enough about budgetpetcare.com. They have products for cats, dogs, and horses and also sell homeopathic remedies, supplements and pet supplies. You can sign up for their weekly newsletter and they even have a veterinarian on staff that can answer any pet-related questions you may have. They have the lowest prices of any online pet retailer I've found and also offer free shipping on any size order. I highly recommend them.
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StarStarStarStarEmpty Star
Great Prices and Discounts!
Posted by on
Rating: 4/51
MICHIGAN -- When I ordered flea treatment for our dog and cats I got the best price around and reasonable shipping.
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